WB

WILL BISHOP

Calificación General
Calificación general 4.6/5Calificación general 4.6/5Calificación general 4.6/5Calificación general 4.6/5Calificación general 4.6/5
4.6
(917 reviews)
67

PR
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Patricia R.
Aquasco, MD
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/25/2021
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
10
Categoría: Service
Great service
I loved the service provided to my car and would recommend Pohanka Hyundai to everyone.
DAVID P. de Pohanka Hyundai respondió el 10/26/2021 02:31 PM

Thank you for the kind comments!

Empleados con los que trabajó

SM
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Sade M.
Rockville, MD
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/13/2021
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
10
Categoría: Service
Good Job!
Service was great as always. Will is my go to guy. Car runs smoothly once again after I banged her up. Thanks, Pohanka Hyundai.
DAVID P. de Pohanka Hyundai respondió el 10/14/2021 10:56 AM

Thanks for the great comments and score!

Empleados con los que trabajó

Cliente verificado
Washington, DC
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/01/2021
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
10
Categoría: Service
4 cars in…
On my 4th by Hyundi
DAVID P. de Pohanka Hyundai respondió el 10/04/2021 09:37 AM

Thank You!

Empleados con los que trabajó

Cliente verificado
Upper Marlboro, MD
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
09/07/2021
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
10
Categoría: Service
Reviews
I don’t write reviews.
DAVID P. de Pohanka Hyundai respondió el 09/10/2021 06:36 AM

Thank your for your great score!

Empleados con los que trabajó

JG
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Jairus G.
Upper Marlboro, MD
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
08/10/2021
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
5
Categoría: Service
Time quoted
Appointment time was 8 am, arrived at 7:50. Was told the wait was 3.5 hours. huh? What is the point of an appointment. I only waited 86 minutes instead of the 3.5 hours quoted time.
DAVID P. de Pohanka Hyundai respondió el 08/10/2021 01:03 PM

Thank you for the score and feedback! I will reach out to help claify our process here at Pohanka Hyundai

Empleados con los que trabajó

SW
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Shirley W.
Clinton, MD
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
08/03/2021
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Oil Change
Due to Covid 19 everything has to be scheduled -- It wa easy. Thanks Pohanka
Recomendado
DAVID P. de Pohanka Hyundai respondió el 08/06/2021 06:31 AM

We appreciate the great score!

Empleados con los que trabajó

TW
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Taiysha W.
Washington, DC
ReScore Reseña™
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
07/26/2021
cliente verificadoCliente Verificado
Categoría: Service
Dave is awesome
There were a few issues with my last visit. However, Dave the service manager reached out to me and wanted to get to the bottom of them. After our conversation, he assured me that they are working to resolve these issues. I definitely appreciated that. He even offered me a free detail coupon for my truck. Though I still have an issue with the dealership overall (the loaner car policy), the service department is “A-ok” with me.
Recomendado
Empleados con los que trabajó

TW
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Taiysha W.
Washington, DC
ReScore Reseña™
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
07/26/2021
cliente verificadoCliente Verificado
Categoría: Service
Dave is awesome
There were a few issues with my last visit. However, Dave the service manager reached out to me and wanted to get to the bottom of them. After our conversation, he assured me that they are working to resolve these issues. I definitely appreciated that. He even offered me a free detail coupon for my truck. Though I still have an issue with the dealership overall (the loaner car policy), the service department is “A-ok” with me.
Recomendado

Reseña Original
Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5
07/18/2021
Tipo de Servicio: Repair
Categoría: Service
Try another dealership
My last experience here was not great. My service advisor, Will was cool. However, the service department is quite backed up. I understand things are delayed now days, but to not offer a loaner vehicle is quite inconvenient. Other dealerships offer this service, not sure why pohanka doesn’t. Forced me to have to spend a ridiculous amount of money to rent a car for two weeks.
No Recomendado
KALYN M B. de Pohanka Hyundai respondió el 07/19/2021 09:12 AM

Thank you for your feedback Taiysha someone will be in contact with you soon. We are extremely sorry for the inconvince and hope we can communicate with you in an effort to resolve what transpired.

DAVID P. de Pohanka Hyundai respondió el 07/19/2021 09:34 AM

Hello this is Dave Pittman, the Service Manager.  When you get a moment please reach out to me 3019097531.

Empleados con los que trabajó

FW
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Frances W.
Upper Marlboro, MD
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/16/2021
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Great experience
Great experience with the Service Department and sales department. Definitely will buy again and have service done at Pohanka Hyundai of Capital Heights Love this place.
Recomendado
DAVID P. de Pohanka Hyundai respondió el 07/17/2021 04:30 AM

Thank you  for the excellent score!!

Empleados con los que trabajó

AG
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Amanda G.
District Heights, MD
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/15/2021
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Thanks Will from the Service Department
Thanks Will!!
Recomendado
KALYN M B. de Pohanka Hyundai respondió el 07/16/2021 05:44 AM

Thank you for the 5 star review we truly enjoyed servicing you! 

Empleados con los que trabajó

Cliente verificado
Bowie, MD
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/01/2021
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
What made my service so great
What made the place so great is that the service agents always go beyond the call of duty to help out. My service professional was very helpful in helping retrieve my warranty to service my tire and I really appreciated that assistance.
Recomendado
KALYN M B. de Pohanka Hyundai respondió el 07/02/2021 08:19 AM

Thank you for providing your feedback. We appreciate the time you have taken and we will actively use it to improve our services to you. We would like to invite you back to our business for your next service in an effort to supply you with more efficiency and positive end result. Feel free to follow up with any questions or concerns regarding your service with your Advisor. 

Empleados con los que trabajó

Cliente verificado
Upper Marlboro, MD
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/18/2021
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
It is very professional and friendly place
I would recommend this dealership to take your car for service.
Recomendado
KALYN M B. de Pohanka Hyundai respondió el 06/21/2021 07:50 AM

Thank you for your wonderful 5 star rating, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.                                                                                                                                                                                                                                                                                                                                                                          

Empleados con los que trabajó

SG
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Starr G.
Washington, DC
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/17/2021
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Costumer Service
I enjoy the service there
Recomendado
KALYN M B. de Pohanka Hyundai respondió el 06/17/2021 12:58 PM

Thank you for your 5 star we do appreciate your service here with us!

 

Empleados con los que trabajó

DJ
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Delonda J.
Washington, DC
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/11/2021
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Trusted and exceptional customer service and technicians
Pohanka treats me like family and they have the best customer service
Recomendado
KALYN M B. de Pohanka Hyundai respondió el 06/14/2021 05:43 AM

Thank you for your wonderful 5 star rating, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.                                                                                                                                                                                                                                                                                                                                                                         

Empleados con los que trabajó

Cliente verificado
Washington, DC
ReScore Reseña™
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/01/2021
cliente verificadoCliente Verificado
Categoría: Service
They Made It Right
I had an issue and they made it right.
Recomendado
Empleados con los que trabajó

KM
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Kim M.
Suitland, MD
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
05/27/2021
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Very good customer service
Great Customer Services
Recomendado
KALYN M B. de Pohanka Hyundai respondió el 05/28/2021 07:02 AM

Thank you for providing your feedback Kim. We appreciate the time you have taken and we will actively use it to improve our services to you. We would like to invite you back to our business for your next service in an effort to supply you with more efficiency and positive end result. 

Empleados con los que trabajó

CG
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Catherine G.
District Heights, MD
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
05/23/2021
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Great Service
Will Bishop always takes really good care of me when I come in for service for my 2012 Hyundai Sonata
Recomendado
KALYN M B. de Pohanka Hyundai respondió el 05/24/2021 06:04 AM

Thank you for your wonderful 5 star rating, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.                                                                                                                                                                                                                                                                                                                                                                         

Empleados con los que trabajó

Cliente verificado
Washington, DC
ReScore Reseña™
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/01/2021
cliente verificadoCliente Verificado
Categoría: Service
They Made It Right
I had an issue and they made it right.
Recomendado

Reseña Original
Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5
05/20/2021
Tipo de Servicio: Repair
Categoría: Service
Service was fine
No complaints about servicing vehicle but you have to better about notifying the customer when done. It would also be helpful if you let customers know that service hours are not the same due to Covid so you know when to start check on the status.
Recomendado
KALYN M B. de Pohanka Hyundai respondió el 05/21/2021 05:40 AM

Thank you for your feedback. We here at Hyundai appreciate you sharing your thoughts and concerns; we will reevaluate our approach and intend to leave you with your best experience on your next visit. Someone will be in contact with you soon to see if we can resolve the issue that took place.

Empleados con los que trabajó

LJ
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Leonard J.
Silver Spring, MD
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
05/20/2021
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Service
Great front end to exit service!
Recomendado
KALYN M B. de Pohanka Hyundai respondió el 05/21/2021 05:38 AM

Thank you for your review and for choosing Pohanka for your service. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.

Empleados con los que trabajó

Cliente verificado
Temple Hills, MD
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
05/11/2021
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Unsurpassed Quality Service
The Service Advisor is sincere in providing the best customer service possible.
Recomendado
KALYN M B. de Pohanka Hyundai respondió el 05/13/2021 05:25 AM

Thank you for your review and for choosing Pohanka for your service. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.

Empleados con los que trabajó
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.