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SureCritic / Concesionario Hyundai / Pohanka Hyundai / RICHARD T BRITT
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RICHARD T BRITT

Pohanka Hyundai
Calificación General
Calificación general 4.7/5Calificación general 4.7/5Calificación general 4.7/5Calificación general 4.7/5Calificación general 4.7/5
4.7
(228 reviews)
84

Reseñas de RICHARD T BRITT

TB
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Tracy B.
Silver Spring, MD
2005 Hyundai Tucson
ReScore Reseña™
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/31/2022
cliente verificadoCliente Verificado
10
Categoría: Service
Rescore? Everything was just fine the first time!
I was perfectly happy with the service I received a couple of weeks ago. The wait time actually worked in my favor, as I was able to get some priority work done. Don’t punish the service manager because of the wait time.
Empleados con los que trabajó
RB
RICHARD T BRITT
RW
REGGIE WIGGINS
TB
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Tracy B.
Silver Spring, MD
2005 Hyundai Tucson
ReScore Reseña™
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/31/2022
cliente verificadoCliente Verificado
10
Categoría: Service
Rescore? Everything was just fine the first time!
I was perfectly happy with the service I received a couple of weeks ago. The wait time actually worked in my favor, as I was able to get some priority work done. Don’t punish the service manager because of the wait time.
Reseña Original
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
03/15/2022
Tipo de Servicio: Maintenance
9
Categoría: Service
No worries, all went well!
My vehicle felt rough on the highway, so I stopped at the service center. Turns out it was uneven tire pressure, nothing major. Once that was corrected, and the car got a wash, I was pleased I was only charged for the technician’s time.
MARCUS D. de Pohanka Hyundai respondió el 03/17/2022 05:14 AM

Thank you for taking the time to provide your feedback. We're glad to hear that we were able to address your vehicle's needs, but it looks like the service could have been performed a bit quicker. You are a valued customer. We will be in contact to discuss the matter further. 

Empleados con los que trabajó
RB
RICHARD T BRITT
RW
REGGIE WIGGINS
RM
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Richard M.
Bowie, MD
2013 Hyundai Elantra
ReScore Reseña™
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
02/28/2022
cliente verificadoCliente Verificado
10
Categoría: Service
Oil Change and brake inspection
Marcus was great and is very detail and show me everything on my inspection report that i need to take of as soon as i can
Empleados con los que trabajó
RB
RICHARD T BRITT
MD
MARCUS DOMINGUEZ
Cliente verificado
Washington, DC
2019 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
02/24/2022
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
10
Categoría: Service
Never Fails
I was seen right away and the rep who serviced me took care of me right away. Communication was a plus and overall the timing was pretty fast, location was convenient, and my car is running 100% smoother
MARCUS D. de Pohanka Hyundai respondió el 02/25/2022 06:42 AM

Thanks so much for the positive feedback! We're happy to hear your Sonata is running like a champ and that we took great care of you. See you next time!

Empleados con los que trabajó
RB
RICHARD T BRITT
EP
ELVIS A POMELLS
RM
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Richard M.
Bowie, MD
2013 Hyundai Elantra
ReScore Reseña™
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
02/28/2022
cliente verificadoCliente Verificado
10
Categoría: Service
Oil Change and brake inspection
Marcus was great and is very detail and show me everything on my inspection report that i need to take of as soon as i can
Reseña Original
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
02/24/2022
Tipo de Servicio: Maintenance
9
Categoría: Service
Great service job
Great service job done on my car with an inspection list of of items i need to fix soon and my car was clean when i picked it up.
MARCUS D. de Pohanka Hyundai respondió el 02/25/2022 03:50 PM

Thank you for the feedback! We will be in contact to discuss your recent service visit. 

Empleados con los que trabajó
RB
RICHARD T BRITT
MD
MARCUS DOMINGUEZ
MT
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Marilyn T.
Fort Washington, MD
2015 Hyundai Genesis
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
11/30/2021
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
10
Categoría: Service
Recall Service was GREAT!
From the online chat to verify if the parts were in stock for the recall to the greeting from my service technician (Will) the morning of my appointment to the feedback and updates via text and by phone, the service team is more than professional and amazing. My car and I are very pleased.
DAVID P. de Pohanka Hyundai respondió el 12/04/2021 05:36 AM

Thank you for the kind comments and great score!

Empleados con los que trabajó
WB
WILL BISHOP
RB
RICHARD T BRITT
SH
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Shalonda H.
Washington, DC
2018 Hyundai Sonata
ReScore Reseña™
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
11/09/2021
cliente verificadoCliente Verificado
10
Categoría: Service
Great service
Great customer service and manager was very helpful with my needs and services
Empleados con los que trabajó
RB
RICHARD T BRITT
KS
KIRSTEN SHANNON
SH
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Shalonda H.
Washington, DC
2018 Hyundai Sonata
ReScore Reseña™
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
11/09/2021
cliente verificadoCliente Verificado
10
Categoría: Service
Great service
Great customer service and manager was very helpful with my needs and services
Reseña Original
Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5
10/29/2021
Tipo de Servicio: Maintenance
2
Categoría: Service
Long wait for vehicle return and maintenance pricing
Long wait time and maintenance service pricing is ridiculous
DAVID P. de Pohanka Hyundai respondió el 11/05/2021 06:28 AM

I am sorry you had a unhappy visit with us. I will reach out to get more information.

Empleados con los que trabajó
RB
RICHARD T BRITT
KS
KIRSTEN SHANNON
OB
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Ocie B.
Cheverly, MD
2017 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
09/08/2021
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
10
Categoría: Service
SUPERB SERVICE, AS ALWAYS
Hyundai has done it again! Kirsten provided me with excellent customer service. Although it took some time for my car to be returned to me due to diagnostics, everything that I needed was taken well care of. Throughout the entire time that Hyundai had my car, Kirsten kept me abreast of my car's progress with daily updates. She kept me informed and assured me that all would be well. She always keeps me updated on when my next service is due. SUPERB AS ALWAYS!
DAVID P. de Pohanka Hyundai respondió el 09/10/2021 06:40 AM

Thank you for the fabulous review! I made sure to share it with her.

Empleados con los que trabajó
RB
RICHARD T BRITT
KS
KIRSTEN SHANNON
Cliente verificado
Upper Marlboro, MD
2016 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
08/26/2021
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
10
Categoría: Service
Excellent Customer Service
Service staff is professional, courteous and keeps you well informed about updates to your vehicle.
DAVID P. de Pohanka Hyundai respondió el 08/28/2021 05:26 AM

Thank you!

Empleados con los que trabajó
ST
Sean Tolton
ASM
RB
RICHARD T BRITT
Cliente verificado
Glenarden, MD
2020 Hyundai Santa Fe
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/30/2021
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
The worker's
The people that interact with where very helpful.
Recomendado
DAVID P. de Pohanka Hyundai respondió el 07/31/2021 04:23 AM

Thank you for the kind words and great score! We appreciate it.

Empleados con los que trabajó
ST
Sean Tolton
ASM
RB
RICHARD T BRITT
OA
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Olusegun A.
Suitland, MD
2016 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/25/2021
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Always confident
Kirsten at the service desk was very helpful and she’s always is. She took her time to understand what I needed and I felt the facility happy.
Recomendado
KALYN M B. de Pohanka Hyundai respondió el 06/25/2021 12:38 PM

Thank you for your wonderful 5 star rating, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.

Empleados con los que trabajó
RB
RICHARD T BRITT
KS
KIRSTEN SHANNON
Cliente verificado
Upper Marlboro, MD
2019 Hyundai Santa Fe
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/18/2021
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
It is very professional and friendly place
I would recommend this dealership to take your car for service.
Recomendado
KALYN M B. de Pohanka Hyundai respondió el 06/21/2021 07:50 AM

Thank you for your wonderful 5 star rating, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.                                                                                                                                                                                                                                                                                                                                                                          

Empleados con los que trabajó
WB
WILL BISHOP
RB
RICHARD T BRITT
Cliente verificado
Bowie, MD
2019 Hyundai Santa Fe
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/18/2021
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Good service
They do great service!
Recomendado
KALYN M B. de Pohanka Hyundai respondió el 06/21/2021 07:49 AM

Thank you for providing your feedback. We appreciate the time you have taken and we will actively use it to improve our services to you. We would like to invite you back to our business for your next service in an effort to supply you with more efficiency and positive end result. 

Empleados con los que trabajó
RB
RICHARD T BRITT
SG
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Starr G.
Washington, DC
2020 Hyundai Kona
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/17/2021
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Costumer Service
I enjoy the service there
Recomendado
KALYN M B. de Pohanka Hyundai respondió el 06/17/2021 12:58 PM

Thank you for your 5 star we do appreciate your service here with us!

 

Empleados con los que trabajó
WB
WILL BISHOP
RB
RICHARD T BRITT
KM
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Kim M.
Suitland, MD
2020 Hyundai Santa Fe
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
05/27/2021
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Very good customer service
Great Customer Services
Recomendado
KALYN M B. de Pohanka Hyundai respondió el 05/28/2021 07:02 AM

Thank you for providing your feedback Kim. We appreciate the time you have taken and we will actively use it to improve our services to you. We would like to invite you back to our business for your next service in an effort to supply you with more efficiency and positive end result. 

Empleados con los que trabajó
WB
WILL BISHOP
RB
RICHARD T BRITT
LJ
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Leonard J.
Silver Spring, MD
2018 Hyundai Tucson
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
05/20/2021
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Service
Great front end to exit service!
Recomendado
KALYN M B. de Pohanka Hyundai respondió el 05/21/2021 05:38 AM

Thank you for your review and for choosing Pohanka for your service. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.

Empleados con los que trabajó
WB
WILL BISHOP
RB
RICHARD T BRITT
Cliente verificado
Washington, DC
2015 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
05/05/2021
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Friendly customer service
If you're looking for friendly and efficient service this is the place to go!
Recomendado
DAVID P. de Pohanka Hyundai respondió el 05/05/2021 12:41 PM

Thank you for your wonderful 5 star rating, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.                                                                                                                                                                                                                                                                                                                                                                         

Empleados con los que trabajó
RB
RICHARD T BRITT
KS
KIRSTEN SHANNON
SW
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Sherry W.
Hyattsville, MD
2002 Hyundai Elantra
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
04/26/2021
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Great Service!
I received outstanding service from Service Advisor Will Bishop and outstanding service in having my battery checked and an oil change. I am completely satisfied. Thanks Pohanka Hyundai!
Recomendado
MIGUEL D. de Pohanka Hyundai respondió el 04/26/2021 04:58 AM

Thank you for your wonderful 5 star rating, we truly appreciate your business Sherry, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.                                                                                                                                                                                                                                                                                                                                                                          

Empleados con los que trabajó
WB
WILL BISHOP
RB
RICHARD T BRITT
MC
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Martin C.
Largo, MD
2020 Hyundai Elantra
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
04/24/2021
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Pohanka rep.
The sale and service rep was nice, polite, and very helpful.
Recomendado
MIGUEL D. de Pohanka Hyundai respondió el 04/26/2021 04:56 AM

Thank you for your wonderful 5 star rating, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.                                                                                                                                                                                                                                                                                                                                                                          

Empleados con los que trabajó
RB
RICHARD T BRITT
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
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