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SureCritic / Concesionario Hyundai / Pohanka Hyundai / MARCUS DOMINGUEZ
MD

MARCUS DOMINGUEZ

Pohanka Hyundai
Calificación General
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
5.0
(4 reviews)
69

Reseñas de MARCUS DOMINGUEZ

SN
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S N.
Laurel, MD
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/31/2022
10
Categoría: Service
Excellent customer service!
The personal call is the kind of service that you don’t see often. Thank you!
MARCUS D. de Pohanka Hyundai respondió el 04/03/2022 05:56 PM

Thanks a lot for taking the time to speak with me! Its invaluable to learn our strengths and weaknesses so that we continue to do our best in providing exceptional customer service. I'm sorry that all of our staff isn't always at their best however we will be making the necessary improvements to ensure a consistent and quality experience for each of our clients. Your feedback is truly appreciated and we look forward to seeing you again soon!

Empleados con los que trabajó
MD
MARCUS DOMINGUEZ
RM
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Richard M.
Bowie, MD
2013 Hyundai Elantra
ReScore Reseña™
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
02/28/2022
cliente verificadoCliente Verificado
10
Categoría: Service
Oil Change and brake inspection
Marcus was great and is very detail and show me everything on my inspection report that i need to take of as soon as i can
Empleados con los que trabajó
RB
RICHARD T BRITT
MD
MARCUS DOMINGUEZ
RM
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Richard M.
Bowie, MD
2013 Hyundai Elantra
ReScore Reseña™
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
02/28/2022
cliente verificadoCliente Verificado
10
Categoría: Service
Oil Change and brake inspection
Marcus was great and is very detail and show me everything on my inspection report that i need to take of as soon as i can
Reseña Original
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
02/24/2022
Tipo de Servicio: Maintenance
9
Categoría: Service
Great service job
Great service job done on my car with an inspection list of of items i need to fix soon and my car was clean when i picked it up.
MARCUS D. de Pohanka Hyundai respondió el 02/25/2022 03:50 PM

Thank you for the feedback! We will be in contact to discuss your recent service visit. 

Empleados con los que trabajó
RB
RICHARD T BRITT
MD
MARCUS DOMINGUEZ
KW
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Krista W.
Joint Base Andrews, MD
2020 Hyundai Kona
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
02/09/2022
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
10
Categoría: Service
Excellent customer service
I always receive excellent customer service at Pohanka Hyundai. I purchased my car at a different dealership but have taken it to Pohanka for all my service needs. I and my car are treated as if I bought it from them. I would definitely recommend Pohanka Hyundai.
MARCUS D. de Pohanka Hyundai respondió el 02/12/2022 11:22 AM

Thank you for the kind words! We're happy to hear that you've had nothing but great experiences with us and we look for to continuing to earn your business in the future. 

Empleados con los que trabajó
MD
MARCUS DOMINGUEZ
FS
FERNANDO SANTOS
DR
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Denise R.
Fort Washington, MD
2021 Hyundai Elantra
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
02/04/2022
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
10
Categoría: Service
Positive Experience
First communication is always a lasting effect. Marcus introduced himself with a smile and positive demeanor. He explained step by step information concerning the service for my car. He also asked if I had any concerns or questions. Now that was very important to me. My whole service experience was excellent!!!!!
MARCUS D. de Pohanka Hyundai respondió el 02/04/2022 08:23 AM

Thank you for the positive feedback! We look forward to continuing to provide excellent service in the future!

Empleados con los que trabajó
DC
DUNCAN CONNORS
MD
MARCUS DOMINGUEZ
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
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