EP

ELVIS A POMELLS

Calificación General
Calificación general 4.6/5Calificación general 4.6/5Calificación general 4.6/5Calificación general 4.6/5Calificación general 4.6/5
4.6
(14 reviews)
68

JN
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Jesse N.
Temple Hills, MD
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/29/2022
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
7
Categoría: Service
Service was sufficient
Service was sufficient
MARCUS D. de Pohanka Hyundai respondió el 03/31/2022 05:34 AM

Thanks so much for taking the time to provide your feedback. It looks like we could have done a better job in some areas. I would like the opportunity to discuss your experience during your this last service visit to understand how we can improve. My name is Marcus and I'm the service manager here at Pohanka Hyundai. Please look out for a call or text from me soon. 

Empleados con los que trabajó

LW
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Loreta W.
District Heights, MD
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
03/25/2022
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
10
Categoría: Service
Not sure why brakes looked different
Not sure why brakes looked different
MARCUS D. de Pohanka Hyundai respondió el 03/28/2022 12:07 PM

Thank you for taking the time to provide your feedback. We strive to provide excellent service for each of our clients, every time. Your business is valued and appreciated and we look forward to taking great care of you and your new Kona in the future. I will be in touch to discuss your concern regarding the brakes, so please do look out for a call from Pohanka Hyundai soon. 

Empleados con los que trabajó

BS
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Brenda S.
Washington, DC
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/16/2022
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
10
Categoría: Service
My Place for New Cars and Service
I love this Dealership because I always get excellent service whether it be me buying a car or getting maintenance. The staff are wonderful. I highly recommend Pohanka Hyundai at the Beltway!!!
MARCUS D. de Pohanka Hyundai respondió el 03/17/2022 05:17 AM

:) Thank so much for the positive review! I'm glad to see we've built a strong relationship with you. We value you as a customer and look forward to seeing you next time!

Empleados con los que trabajó

MM
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Mary M.
Clinton, MD
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/07/2022
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
10
Categoría: Service
Excellent Service
I was extremely pleased at the service I received at The Hyundai Service desk a week ago. The agent was friendly, courteous, and responsive to my needs. The round trip shuttle service was a bonus, inasmuch my vehicle was my only transportation.
MARCUS D. de Pohanka Hyundai respondió el 03/10/2022 02:50 PM

Thanks so much for the positive feedback. We're delighted to know you had a great experience with Elvis. We appreciate your business and look forward to taking care of you and your Santa Fe in the future!

Empleados con los que trabajó

Cliente verificado
Washington, DC
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/06/2022
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
9
Categoría: Service
Service
Great service
MARCUS D. de Pohanka Hyundai respondió el 03/09/2022 11:42 AM

Thanks so much for the positive feedback! Its encouraging to know we did a good job taking care of you. We appreciate your business and look forward to seeing you next time!

Empleados con los que trabajó

OV
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Olivia V.
Greater Landover, MD
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/05/2022
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
10
Categoría: Service
Quick car service, no appointment needed.
Went in for a oil change without an appointment was done and completed in about an hour and 45 minutes. Wonderful waiting room also. I will definitely be back again.
MARCUS D. de Pohanka Hyundai respondió el 03/06/2022 01:14 PM

Thanks so much for the feedback! It's always helpful to know we did a great job overall and also the areas where we can improve. We appreciate your business and look forward to seeing you and your Sonata again in the future!

Empleados con los que trabajó

Cliente verificado
Upper Marlboro, MD
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
02/26/2022
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
10
Categoría: Service
Service
Took my car for service and service was exceptional.
MARCUS D. de Pohanka Hyundai respondió el 02/28/2022 11:34 AM

We are happy to hear that you received exceptional service during your most recent service visit. We strive to provide the highest quality and value to all of our customers. We thank you for taking the time to provide your feedback. 

Empleados con los que trabajó

Cliente verificado
Washington, DC
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
02/24/2022
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
10
Categoría: Service
Never Fails
I was seen right away and the rep who serviced me took care of me right away. Communication was a plus and overall the timing was pretty fast, location was convenient, and my car is running 100% smoother
MARCUS D. de Pohanka Hyundai respondió el 02/25/2022 06:42 AM

Thanks so much for the positive feedback! We're happy to hear your Sonata is running like a champ and that we took great care of you. See you next time!

Empleados con los que trabajó

MG
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Mary G.
Baltimore, MD
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
02/10/2022
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
10
Categoría: Service
Mary G.
The entire team is amazing and even tho I live a 1 hour and 30 mins and I will still go to them I can’t get the service they give me from anywhere else ❤️
MARCUS D. de Pohanka Hyundai respondió el 02/12/2022 11:26 AM

:D We're excited to hear that you're loving our service crew and we're happy to receive you and your Elantra anytime you need us!

Empleados con los que trabajó

TS
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Tavon S.
Upper Marlboro, MD
Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5
01/31/2022
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
0
Categoría: Service
Needs plenty of improvement.
Highly dissatisfied with the lack of empathy and concern for customers. Advisor was not proactive enough.
DAVID P. de Pohanka Hyundai respondió el 01/31/2022 11:34 AM

Thank you for your feedback! We will reach out to you see how to be better in the future.

Empleados con los que trabajó

Cliente verificado
Clinton, MD
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/28/2022
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
10
Categoría: Service
Has to wait several days, but good customer service
I didn’t have an appointment but my check engine light came on so I took my car in for service. I was told I would need to wait a week or more for a technician to work my car because there was a backlog for repairs. I had to rent a car which was an extra expense. The customer service was great and the repairs were done well, but having to leave my car and be without my car for over a week was disappointing.
MARCUS D. de Pohanka Hyundai respondió el 01/29/2022 04:51 AM

We appreciate your feedback and will be contacting you regarding your most recent service visit.

Empleados con los que trabajó

EN
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Enyinnaya N.
Glenarden, MD
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
12/07/2021
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
10
Categoría: Service
Solid Experience
Overall very professional and courteous staff. Special shout out to Mr. Dykes!
DAVID P. de Pohanka Hyundai respondió el 12/09/2021 06:55 AM

Thank you for the kind comments!

Empleados con los que trabajó

Cliente verificado
Baltimore, MD
Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5
12/06/2021
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
5
Categoría: Service
Pohanka Hyundai service
Wait time was long and car wash service must be improved
DAVID P. de Pohanka Hyundai respondió el 12/07/2021 05:44 AM

Thank you for your feedback. We will reach out for more information.

Empleados con los que trabajó

RT
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Robbin T.
Oxon Hill, MD
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/27/2021
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
10
Categoría: Service
Service is always great
Always great service.
DAVID P. de Pohanka Hyundai respondió el 10/29/2021 12:20 PM

Thank you, We appreciate your continued business!

Empleados con los que trabajó
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.