DF

DWAYNE FORRESTER

Pohanka Hyundai

Calificación General

4.6

(311 reviews)

46

Reseñas de DWAYNE FORRESTER

TG

Tamika G.

Clinton, MD

2020 Hyundai Sonata

03/30/2022

Tipo de Servicio: Maintenance

Cliente Verificado

10

Categoría: Service

I dreaded having to go to the dealer for service, now I can’t imagine going to anyone else!

I’ve always thought that going to the dealer for service automatically meant spending hundreds more than I would with a personal mechanic. Check in was a breeze as I was able to stay in line from my car and be serviced through the window via a representative with a tablet. I was able to complete the entire process within moments and schedule to pick up later in the day. Unfortunately, there were some unforeseen circumstances that caused my estimated completion time to extend a couple of hours but the representative was very communicative. She was extremely pleasant, knowledgeable, and helpful. Not only were my services more cost effective at the dealer, I didn’t have the hassle of running around to find parts and a mechanic qualified to service my vehicle. The team over there was honest and returned my vehicle in great shape. I’m very pleased with the service I received from arrival to departure and look forward to an amazing car journey with them!

MARCUS D. de Pohanka Hyundai respondió el 03/31/2022 11:33 AM

:) Thanks so much for the awesome feedback! We strive to deliver competent and honest service to each one of our clients. I'm glad that you had a positive experience with us and we would love to take care of your automotive needs in the future!

Empleados con los que trabajó

DWAYNE FORRESTER

KIRSTEN SHANNON

RC

Robert C.

Suitland, MD

2013 Hyundai Genesis

03/26/2022

Tipo de Servicio: Maintenance

Cliente Verificado

10

Categoría: Service

Service Advisor

Kirsten my Service advisor was exceptional and her knowledge of my car was great . I would recommend her to anyone . Thank you Kirsten for your service.

MARCUS D. de Pohanka Hyundai respondió el 03/28/2022 12:16 PM

We're so happy to hear that our rising star Kirsten took great care of you! We thrive on providing friendly and efficient customer service. We value and appreciate your business. We look forward to seeing you and your Genesis again in the future!

Empleados con los que trabajó

DWAYNE FORRESTER

KIRSTEN SHANNON

JH

Josephine H.

Upper Marlboro, MD

2013 Hyundai Elantra

03/12/2022

Tipo de Servicio: Maintenance

Cliente Verificado

10

Categoría: Service

Excellent Customer Service and Great Repair work

Pohanka Hyundai in Capitol Heights Md, is the best in terms of customer service and repair service around. You can go there w/o an appointment and received excellent care and service. They have a wonderful waiting room for customers with large screen tv, coffee hot cocoa area etc. Bathrooms are clean w/nice music playing thru out. Great place to take your car for maintenance servicing and repairs. I definitely recommend them.

MARCUS D. de Pohanka Hyundai respondió el 03/17/2022 05:09 AM

Thanks so much for the kind words! Hospitality is something we take pride and pleasure in, so we're glad that you enjoyed the environment we've created! We appreciate your business and look forward to receiving you and your Elantra again in the future.

Empleados con los que trabajó

DWAYNE FORRESTER

KIRSTEN SHANNON

MM

Mary M.

Clinton, MD

2018 Hyundai Santa Fe

03/07/2022

Tipo de Servicio: Repair

Cliente Verificado

10

Categoría: Service

Excellent Service

I was extremely pleased at the service I received at The Hyundai Service desk a week ago. The agent was friendly, courteous, and responsive to my needs. The round trip shuttle service was a bonus, inasmuch my vehicle was my only transportation.

MARCUS D. de Pohanka Hyundai respondió el 03/10/2022 02:50 PM

Thanks so much for the positive feedback. We're delighted to know you had a great experience with Elvis. We appreciate your business and look forward to taking care of you and your Santa Fe in the future!

Empleados con los que trabajó

DWAYNE FORRESTER

ELVIS A POMELLS

Cliente verificado

Clinton, MD

2012 Hyundai Sonata

01/28/2022

Tipo de Servicio: Repair

Cliente Verificado

10

Categoría: Service

Has to wait several days, but good customer service

I didn’t have an appointment but my check engine light came on so I took my car in for service. I was told I would need to wait a week or more for a technician to work my car because there was a backlog for repairs. I had to rent a car which was an extra expense. The customer service was great and the repairs were done well, but having to leave my car and be without my car for over a week was disappointing.

MARCUS D. de Pohanka Hyundai respondió el 01/29/2022 04:51 AM

We appreciate your feedback and will be contacting you regarding your most recent service visit.

Empleados con los que trabajó

DWAYNE FORRESTER

ELVIS A POMELLS

OB

Ocie B.

Cheverly, MD

2017 Hyundai Sonata

01/23/2022

Tipo de Servicio: Repair

Cliente Verificado

10

Categoría: Service

Pohanka Hyundai offers good service.

Pohanka Hyundai continues to take good care of my car when I bring it in for service. Ever since I purchased this vehicle, I have only allowed Hyundai to touch my car.

MARCUS D. de Pohanka Hyundai respondió el 01/24/2022 07:15 AM

Thank you for trusting us with your vehicle! We'll look forward to seeing you next time.

Empleados con los que trabajó

DWAYNE FORRESTER

ES

Elton S.

Clinton, MD

2012 Hyundai Elantra

12/31/2021

Tipo de Servicio: Repair

Cliente Verificado

10

Categoría: Service

Phenomenal Service

I have been a loyal customer of Pohanka Hyundai since 2016 and every time I have brought my car in for service I never been disappointed. The staff and management were extremely professional along with my service representative. The facilities were well kept and clean. Kudos to Pohanka Hyundai.

DAVID P. de Pohanka Hyundai respondió el 12/31/2021 11:50 AM

Thank you for the kind comments. We appreciate you.

Empleados con los que trabajó

DWAYNE FORRESTER

AE

Ashli E.

Temple Hills, MD

2021 Hyundai Accent

12/23/2021

Tipo de Servicio: Maintenance

Cliente Verificado

8

Categoría: Service

Great experience; wait time a little long

This service center is first come first serve. Definitely get there early before they open because customers will start to line up. The waiting area is comfortable. The wait time was a little long. I got there when it opened at 7:00 am and I didn’t leave until almost 10 am. Overall the customer service is excellent and professional.

DAVID P. de Pohanka Hyundai respondió el 12/27/2021 09:28 AM

Thank you for the detailed feedback!

Empleados con los que trabajó

DWAYNE FORRESTER

Cliente verificado

District Heights, MD

2012 Hyundai Sonata Hybrid

11/21/2021

Tipo de Servicio: Repair

Cliente Verificado

9

Categoría: Service

Engine

My service advisor Ms. Kristen was very helpful to me. She keep me updated what’s was going with my car and it issues. Her technician did awesome job going over the car making sure it was safe and everything was properly installed or functioning properly. She explained everything in full details and even went got technician to explain apart that help me understand.
Thank you

DAVID P. de Pohanka Hyundai respondió el 11/23/2021 07:20 AM

Thank you for the great feedback and score!

Empleados con los que trabajó

DWAYNE FORRESTER

KIRSTEN SHANNON

Cliente verificado

Washington, DC

2020 Hyundai Palisade

11/17/2021

Tipo de Servicio: Repair

Cliente Verificado

9

Categoría: Service

Best Service

My service advisor, Sean is always great!!!

DAVID P. de Pohanka Hyundai respondió el 11/19/2021 04:12 AM

Thank you for the great score!

Empleados con los que trabajó

DWAYNE FORRESTER

Cliente verificado

Greater Landover, MD

2020 Hyundai Elantra

10/02/2021

Tipo de Servicio: Repair

Cliente Verificado

6

Categoría: Service

Condition of Care Upon Return

Overall, I had a positive experience with the service advisor and was pleased with the length of time it took for my car to be serviced. However, I am concerned about the condition that my car was returned to me. There where food crumbs on the floor and in the passenger front seat, as well as a ramen noodle on my back seat. Additionally, the technician left numerous scratches on the inside of my driver door on the panel, which I know where definitely not there when I arrived for service. I found a few scratches on the outside of the car as well. Also, I noticed that there was some tampering with my Hyundai packet in my trunk -- the packet had been moved from its stern position. This left me very disappointed. It is disturbing to me that a technician was actually eating in my car and that this person did not use any protective film to protect my inside driver door panel. I feel that the service technicians should treat peoples cars with the utmost respect -- as if these cars are their own.

DAVID P. de Pohanka Hyundai respondió el 10/04/2021 09:42 AM

Thank you for the feedback and comments. I will look into it and be in contact.

Empleados con los que trabajó

DWAYNE FORRESTER

CP

Carl P.

Washington, DC

2018 Hyundai Santa Fe

10/01/2021

Tipo de Servicio: Repair

Cliente Verificado

10

Categoría: Service

professional in all categories.

My visit was anxiety free in all contacts, and I am extremely satisfied with the Dealership.

DAVID P. de Pohanka Hyundai respondió el 10/04/2021 09:37 AM

Thanks for the excellent feedback!

Empleados con los que trabajó

DWAYNE FORRESTER

KIRSTEN SHANNON

Cliente verificado

Washington, DC

2020 Hyundai Kona

10/01/2021

Tipo de Servicio: Repair

Cliente Verificado

10

Categoría: Service

4 cars in…

On my 4th by Hyundi

DAVID P. de Pohanka Hyundai respondió el 10/04/2021 09:37 AM

Thank You!

Empleados con los que trabajó

DWAYNE FORRESTER

TH

Troy H.

Laurel, MD

2013 Hyundai Santa Fe Sport

09/26/2021

Tipo de Servicio: Maintenance

Cliente Verificado

2

Categoría: Service

What happened to my vehicle?!?!

I had originally went in for fuel system flush, and ended up getting that as well as transmission flush as part of the package that was offered. Well I’m not sure what happened but when the vehicle was returned to me it would not go past second gear. And NOW I need to buy a new transmission which cost $3600!!! There is no way possible I would drive a vehicle into the dealership in that condition and not let the service tech know that was the problem. I just needed the fuel system flush. Again, I don’t know what happened to my vehicle now it’s not driveable at no fault of mine. I will never bring my vehicle back to this facility ever again and I would not recommend this facility to anyone.

DAVID P. de Pohanka Hyundai respondió el 09/28/2021 10:31 AM

Thank you for your feedback on the issues.

Empleados con los que trabajó

DWAYNE FORRESTER

KIRSTEN SHANNON

Cliente verificado

Washington, DC

2021 Hyundai Tucson

09/24/2021

Tipo de Servicio: Repair

Cliente Verificado

4

Categoría: Service

Anthony in finance is great

Purchased my first vehicle with him was a beautiful experience with my trade in Anthony was no longer a salesman so I was a little disappointed. I didn’t receive the A1 service I was used to but it was ok

DAVID P. de Pohanka Hyundai respondió el 09/28/2021 10:22 AM

Thank you for your feedback. we will reach out to go over your responses

Empleados con los que trabajó

DWAYNE FORRESTER

AC

Annette C.

Greater Landover, MD

2016 Hyundai Tucson

09/23/2021

Tipo de Servicio: Maintenance

Cliente Verificado

10

Categoría: Service

Satisfied

I am well pleased with the service received at this establishment. I've used the service center since 2017 and well pleased with the professional customer service.

DAVID P. de Pohanka Hyundai respondió el 09/23/2021 07:55 AM

Thank you!

Empleados con los que trabajó

DWAYNE FORRESTER

KIRSTEN SHANNON

LR

Larry R.

Capitol Heights, MD

2019 Hyundai Santa Fe

09/20/2021

Tipo de Servicio: Maintenance

Cliente Verificado

4

Categoría: Service

oil change and tires rotated !

Tell the truth about the work you need on your car, and not try to get more money out of the customers !!!!!

DAVID P. de Pohanka Hyundai respondió el 09/20/2021 06:58 AM

Thank you for your feedback. We will look into your concerns and get back with you

Empleados con los que trabajó

DWAYNE FORRESTER

KIRSTEN SHANNON

PG

Paula G.

Greater Landover, MD

2015 Hyundai Sonata

08/06/2021

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Service Dept: Kirsten

Service Dept Representative, Kirsten is fantastic. Very thorough. Attentive & pleasant.
PG

Recomendado

DAVID P. de Pohanka Hyundai respondió el 08/06/2021 01:19 PM

Thank you for the kind comments and great score!

Empleados con los que trabajó

DWAYNE FORRESTER

KIRSTEN SHANNON

WB

Wendy B.

Suitland, MD

2013 Hyundai Elantra

07/06/2021

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Excellent Service

My service representative was excellent. Kirsten was very attentive and made sure my car was serviced properly. She applied my digital coupons and discussed my next service appointment.

Recomendado

KALYN M B. de Pohanka Hyundai respondió el 07/07/2021 05:05 AM

We appreciate your positive feedback about our business and employees. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

Empleados con los que trabajó

DWAYNE FORRESTER

KIRSTEN SHANNON

JH

Jacqueline H.

Bowie, MD

2017 Hyundai Sonata

04/29/2021

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Kirsten Shannon

You are truly amazing helping me and made it possible to receive my key in a timely manner. Thank you very much for all that you have done.

Recomendado

MIGUEL D. de Pohanka Hyundai respondió el 04/29/2021 10:56 AM

We appreciate your positive feedback about our business and employees. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

Empleados con los que trabajó

DWAYNE FORRESTER

KIRSTEN SHANNON

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