DF

DWAYNE FORRESTER

Pohanka Hyundai

Calificación General

4.6

(311 reviews)

46

Reseñas de DWAYNE FORRESTER

Cliente verificado

District Heights, MD

2013 Hyundai Elantra

10/04/2016

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Location needs more training

Customer Service training is needed for this location

No Recomendado

Stephen B., Service Manager de Pohanka Hyundai respondió el 10/04/2016 01:59 PM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai. I apologize that the vehicle was not washed. We only have a few loaners, they usually come in and go right back out. I would like to discuss your visit with you.

Steve Benack
Service Manager
301-423-1100

Empleados con los que trabajó

DWAYNE FORRESTER

CW

Charlene W.

Clinton, MD

2017 Hyundai Elantra

09/29/2016

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Oil change

Dmitri Dickerson was awesome. His customer service attitude was very professional and friendly. I will return for my next service.

Recomendado

Stephen B., Service Manager de Pohanka Hyundai respondió el 09/29/2016 04:53 AM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

Steve Benack
Service Manager
301-423-1100

Empleados con los que trabajó

DWAYNE FORRESTER

Cliente verificado

District Heights, MD

2004 Hyundai Sonata

09/22/2016

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Battery Replacement

Had my battery replaced. The representative was very nice and called me to let me know what the diagnosis was for the repair as well as the cost. Picked car up with no problems.

Recomendado

Stephen B., Service Manager de Pohanka Hyundai respondió el 09/23/2016 04:44 AM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

Steve Benack
Service Manager
301-423-1100

Empleados con los que trabajó

DWAYNE FORRESTER

FE

Faustina E.

MD

2010 Hyundai Sonata

09/19/2016

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

The service advisor was curtious ,the driver was good and my car was washed, and on time.

yes

Recomendado

Stephen B., Service Manager de Pohanka Hyundai respondió el 09/19/2016 01:54 PM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

Steve Benack
Service Manager
301-423-1100

Empleados con los que trabajó

DWAYNE FORRESTER

DS

Deb S.

La Plata, MD

2012 Hyundai Sonata Hyb

09/11/2016

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

great customer service

Always friendly and accomodating

Recomendado

Stephen B., Service Manager de Pohanka Hyundai respondió el 09/11/2016 08:04 AM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

Steve Benack
Service Manager
301-423-1100

Empleados con los que trabajó

DWAYNE FORRESTER

PG

Paula G.

MD

2015 Hyundai Sonata

09/11/2016

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Pleasant & friendly personnel.

Yes, & have done so on numerous occasions.
Paula G

Recomendado

Stephen B., Service Manager de Pohanka Hyundai respondió el 09/11/2016 08:05 AM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

Steve Benack
Service Manager
301-423-1100

Empleados con los que trabajó

DWAYNE FORRESTER

AF

Andria F.

Clinton, MD

2015 Hyundai Equus

09/04/2016

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Customer service

Customer service

Recomendado

Stephen B., Service Manager de Pohanka Hyundai respondió el 09/06/2016 05:02 AM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

Steve Benack
Service Manager
301-423-1100

Empleados con los que trabajó

DWAYNE FORRESTER

JT

Johnika T.

Fairmount Heights, MD

2011 Hyundai Sonata

08/25/2016

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Better Education and Training

Worst Service Ever

No Recomendado

Stephen B., Service Manager de Pohanka Hyundai respondió el 08/26/2016 04:55 AM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai. Sorry for the delay, there is one more part that we are waiting for to come in. We had ordered 2 A/C lines for you. I will have the advisor contatct you with a update.

Steve Benack
Service Manager
301-423-1100

Empleados con los que trabajó

DWAYNE FORRESTER

MJ

Marva J.

Washington, DC

2013 Hyundai Elantra

08/03/2016

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Courtesy, professionalism, attentiveness to customer. Service personnel is very polite and considerate.

Great service. Discusses every detail about the service rendered.

Recomendado

Stephen B., Service Manager de Pohanka Hyundai respondió el 08/03/2016 04:19 PM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

Steve Benack
Service Manager
301-423-1100

Empleados con los que trabajó

DWAYNE FORRESTER

IF

Ingrid F.

Capitol Heights, MD

2014 Hyundai Tucson

07/04/2016

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

pohanka Hyundai..#1

No complaints

Recomendado

Stephen B., Service Manager de Pohanka Hyundai respondió el 07/04/2016 03:12 PM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

Steve Benack
Service Manager
301-423-1100

Empleados con los que trabajó

DWAYNE FORRESTER

Cliente verificado

Upper Marlboro, MD

2013 Hyundai Azera

06/27/2016

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Great knowledgeable service staff

I love the location and the friendly warm welcoming staff. Every team member always make themselves available to assist customers.

Recomendado

Stephen B., Service Manager de Pohanka Hyundai respondió el 06/27/2016 03:54 AM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

Steve Benack
Service Manager
301-423-1100

Empleados con los que trabajó

DWAYNE FORRESTER

Cliente verificado

District Heights, MD

2006 Hyundai Santa Fe

05/20/2016

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Awesome Job

Thanks to the team for making this experience unforgettable. Mr Bishop was professional & knowledgeable and the atmosphere was great. Keep up the awesome job!

Recomendado

Stephen B., Service Manager de Pohanka Hyundai respondió el 05/20/2016 12:39 PM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

Steve Benack
Service Manager
301-423-1100

Empleados con los que trabajó

DWAYNE FORRESTER

Cliente verificado

Washington, DC

2012 Hyundai Sonata

05/17/2016

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

freindly

friendly

Recomendado

Stephen B., Service Manager de Pohanka Hyundai respondió el 05/18/2016 04:48 AM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

Steve Benack
Service Manager
301-423-1100

Empleados con los que trabajó

DWAYNE FORRESTER

ES

Elton S.

Clinton, MD

2012 Hyundai Elantra

05/17/2016

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

The location and the cleanliness of the establishment and overall Customer Service that I received.

Yes, I would recommend this business to a friend.

Recomendado

Stephen B., Service Manager de Pohanka Hyundai respondió el 05/18/2016 04:47 AM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

Steve Benack
Service Manager
301-423-1100

Empleados con los que trabajó

DWAYNE FORRESTER

SM

STEVEN M.

Waldorf, MD

2011 Hyundai Santa Fe

12/15/2014

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Professional yet personal service

Pohanka Hyundai always treats you like one of the family. They truly care and want to ensure everything is taken care of.

Recomendado

Empleados con los que trabajó

DWAYNE FORRESTER

CR

CLIFTON R.

Mitchellville, MD

2011 Hyundai Genesis

07/29/2014

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Pohanka Hyundai, Capital Heights

The people were very friendly.

Recomendado

Empleados con los que trabajó

DWAYNE FORRESTER

AF

ALETHEA F.

Washington, DC

2005 Hyundai Elantra

01/02/2014

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Exemplary Service

I have always enjoyed my service at Pohanka Hyundai. Sean Tolton and Will Bishop are the best service advisors and they provide excellent customer service. Sean was my service advisor on this most recent visit, and he made certain to explain everything thoroughly. What impressed me the most is that he knew me by name without my having to tell him. The only negative of the visit is that I did not get a call indicating my car was ready for pick-up BUT when I called to find out and when I arrived, Sean apologized profusely. I was not upset because the service center was busy that day (New Year's Eve). The lack of a call did not affect my day nor did it cause me to not want to use Pohanka Hyundai in the future. In fact, I feel comfortable and secure taking my car to this service center based on the amazing customer service. I am considering strongly trading in my 2005 Elantra for a newer model, so I hope that the sales department members are just as phenomenal as Sean and Will.

Recomendado

Empleados con los que trabajó

DWAYNE FORRESTER

HT

HERMANIA T.

Capitol Heights, MD

2009 Hyundai Tucson

11/01/2013

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Friendliness

My first experience ever. Not afraid to return in the future.

Recomendado

Empleados con los que trabajó

DWAYNE FORRESTER

LA

LARAE A.

Lothian, MD

2013 Hyundai Elantra

10/03/2013

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Great customer service!!

Everyone is so professional

Recomendado

Empleados con los que trabajó

DWAYNE FORRESTER

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