DF

DWAYNE FORRESTER

Pohanka Hyundai

Calificación General

4.6

(311 reviews)

46

Reseñas de DWAYNE FORRESTER

NW

Nathan W.

Washington, DC

2014 Hyundai Equus

06/20/2017

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Received The Worst Service

I bought a Luxury vehicle and received the worst service.

No Recomendado

RALPH D., SERVICE MANAGER de Pohanka Hyundai respondió el 06/20/2017 03:39 PM

Thank you for taking the time to tell us about your experience at Pohanka Hyundai. We appreciate your feedback since it helps us improve our service and your experience.
As Service Manager of the Pohanka Hyundai store, I am sorry to hear that you found your service experience to be unsatisfactory. I agree that it is disappointing that your car would not start for you, but the facts are we ran every electrical diagnostic test we could and your vehicle failed none. We even tried it with you standing beside the car. As of today I havent heard from you that the concerns has reoccured. Has it happen again? Remember as I stated if you have anymore problem with no starting just call us we will be happy to get your vehicle back in to look at. We hope to see you again in the future and you can reach me directly at 301-909-7591 if I can be of any assistance.

Ralph Dykes
Service Manager
Pohanka Hyundai
301-909-7531

Empleados con los que trabajó

DWAYNE FORRESTER

Cliente verificado

Clinton, MD

2016 Hyundai Sonata

06/12/2017

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Not good

I'd rather not say as my unsatisfactory visit might be a one time thing.

No Recomendado

RALPH D., SERVICE MANAGER de Pohanka Hyundai respondió el 06/13/2017 03:14 PM

Thank you for taking the time to tell us about your experience at POHANKA HYUNDAI. We appreciate your feedback since it helps us improve our service and your experience.

As Service Manager of the POHANKA HYUNDAI store, I am sorry to hear that you found your service experience to be unsatisfactory.

Please feel free to reach out to me directly at the following email address: rdykes@pohanka.com. Or my phone number is 301-909-7531 if you prefer a phone conversation.

Sincerely,
RALPH DYKES
Service Manager
Pohanka Hyundai

Empleados con los que trabajó

DWAYNE FORRESTER

TT

Tamela T.

Fort Washington, MD

2017 Hyundai Santa Fe S

06/08/2017

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Excellent Service

Pohanka Hyundai will always have my business. Their service team is friendly, timely and professional.

Recomendado

RALPH D., SERVICE MANAGER de Pohanka Hyundai respondió el 06/12/2017 06:05 AM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

Ralph Dykes
Service Manager
Pohanka Hyundai
301-909-7531

Empleados con los que trabajó

DWAYNE FORRESTER

KD

KYLE D.

2015 Hyundai Genesis

06/02/2017

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

My auto family

Excellent team with Will and Sean at the helm. I wouldn't go any where else for service.

Recomendado

RALPH D., SERVICE MANAGER de Pohanka Hyundai respondió el 06/03/2017 12:11 PM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

Ralph Dykes
Service Manager
Pohanka Hyundai
301-909-7531

Empleados con los que trabajó

DWAYNE FORRESTER

Cliente verificado

Clinton, MD

2012 Hyundai Elantra

05/25/2017

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Mr Will Bishop, Service Advisor.

thanks again Will Bishop for the great service that what kept me coming back. THANK WILL.

Recomendado

RALPH D., SERVICE MANAGER de Pohanka Hyundai respondió el 05/29/2017 10:58 AM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

Ralph Dykes
Service Manager
Pohanka Hyundai
301-909-7531

Empleados con los que trabajó

DWAYNE FORRESTER

Cliente verificado

Clinton, MD

2011 Hyundai Sonata Hyb

05/24/2017

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

battery replacement ...

the service was very good, the cost of the battery was a little expensive for me as I was not prepared for it.

Recomendado

RALPH D., SERVICE MANAGER de Pohanka Hyundai respondió el 05/29/2017 11:00 AM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

Ralph Dykes
Service Manager
Pohanka Hyundai
301-909-7531

Empleados con los que trabajó

DWAYNE FORRESTER

Cliente verificado

Washington, DC

2012 Hyundai Sonata

05/22/2017

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

car recall

not far from residence

Recomendado

RALPH D., SERVICE MANAGER de Pohanka Hyundai respondió el 05/24/2017 09:11 AM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

Ralph Dykes
Service Manager
Pohanka Hyundai
301-909-7531

Empleados con los que trabajó

DWAYNE FORRESTER

JH

Jerome H.

Temple Hills, MD

2012 Hyundai Genesis

03/25/2017

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Great service, the first time!

Had a rattle in my engine, service took their time and did it right the first time around, I love it!

Recomendado

RALPH D., SERVICE MANAGER de Pohanka Hyundai respondió el 03/27/2017 06:50 AM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

Ralph Dykes
Service Manager
Pohanka Hyundai
301-909-7531

Empleados con los que trabajó

DWAYNE FORRESTER

Cliente verificado

Clinton, MD

2014 Hyundai Sonata

03/11/2017

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Service Department

Great customer service. Very responsive and helpful.

Recomendado

RALPH D., SERVICE MANAGER de Pohanka Hyundai respondió el 03/11/2017 07:24 PM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

Ralph Dykes
Service Manager
Pohanka Hyundai
301-909-7531

Empleados con los que trabajó

DWAYNE FORRESTER

Cliente verificado

Fort Washington, MD

2006 Hyundai Elantra

03/03/2017

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Great service

Very professional people.

Recomendado

RALPH D., SERVICE MANAGER de Pohanka Hyundai respondió el 03/03/2017 08:51 AM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

Ralph Dykes
Service Manager
Pohanka Hyundai
301-909-7531

Empleados con los que trabajó

DWAYNE FORRESTER

GD

Gwendolyn D.

Brandywine, MD

2015 Hyundai Sonata

02/23/2017

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Service

Location, convenient

Recomendado

RALPH D., SERVICE MANAGER de Pohanka Hyundai respondió el 02/24/2017 05:26 AM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

Ralph Dykes
Service Manager
Pohanka Hyundai
301-909-7531

Empleados con los que trabajó

DWAYNE FORRESTER

DY

Daryl Y.

Washington, DC

2013 Hyundai Elantra

02/22/2017

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

The people who work there

Five stars

Recomendado

RALPH D., SERVICE MANAGER de Pohanka Hyundai respondió el 02/22/2017 06:23 AM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

Ralph Dykes
Service Manager
Pohanka Hyundai
301-909-7531

Empleados con los que trabajó

DWAYNE FORRESTER

KP

Kenneth P.

Washington, DC

2011 Hyundai Sonata

02/17/2017

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

great serine great people

Service is great

Recomendado

RALPH D., SERVICE MANAGER de Pohanka Hyundai respondió el 02/18/2017 07:47 AM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

Ralph Dykes
Service Manager
Pohanka Hyundai
301-909-7531

Empleados con los que trabajó

DWAYNE FORRESTER

Cliente verificado

Clinton, MD

2012 Hyundai Accent

02/08/2017

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Friendly, efficient service as always from Mr. Tolton

*****

Recomendado

RALPH D., SERVICE MANAGER de Pohanka Hyundai respondió el 02/08/2017 10:59 AM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

Ralph Dykes
Service Manager
Pohanka Hyundai
301-909-7531

Empleados con los que trabajó

DWAYNE FORRESTER

JS

Jervey S.

Washington, DC

2017 Hyundai Elantra

01/23/2017

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Friendly staff excellent and timely service

I would recommend this shop to family or friends

Recomendado

RALPH D., SERVICE MANAGER de Pohanka Hyundai respondió el 01/23/2017 05:30 PM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

Ralph Dykes
Service Manager
Pohanka Hyundai
301-909-7531

Empleados con los que trabajó

DWAYNE FORRESTER

SM

Sally M.

Forestville, MD

2010 Hyundai Sonata

12/27/2016

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Service was great because of the friendly atmosphere!

I give it a 10+

Recomendado

Stephen B., Service Manager de Pohanka Hyundai respondió el 12/27/2016 12:59 PM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

Steve Benack
Service Manager
301-423-1100

Empleados con los que trabajó

DWAYNE FORRESTER

AB

ANTHONY B.

2015 Hyundai Santa Fe

12/05/2016

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Service time

Service time

Recomendado

Stephen B., Service Manager de Pohanka Hyundai respondió el 12/06/2016 08:02 AM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

Steve Benack
Service Manager
301-423-1100

Empleados con los que trabajó

DWAYNE FORRESTER

TJ

Tracy J.

Suitland, MD

2013 Hyundai Azera

12/01/2016

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Service was great

Great

Recomendado

Stephen B., Service Manager de Pohanka Hyundai respondió el 12/02/2016 04:42 AM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

Steve Benack
Service Manager
301-423-1100

Empleados con los que trabajó

DWAYNE FORRESTER

AS

Andrea S.

Woodbridge, VA

2016 Hyundai Accent

10/30/2016

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Pohanka Hyundai service

Service was very good, check engine line came on and car was not getting fuel, took it to them on Friday afternoon, they gave me a loaner and my car was ready for pick up on Monday. I was very pleased with the service.

Recomendado

Stephen B., Service Manager de Pohanka Hyundai respondió el 10/30/2016 05:03 PM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

Steve Benack
Service Manager
301-423-1100

Empleados con los que trabajó

DWAYNE FORRESTER

GN

Gary N.

Owings, MD

2004 Hyundai Elantra

10/20/2016

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Knowledgeable and friendly service - prompt service

Satisfied with services provided

Recomendado

Stephen B., Service Manager de Pohanka Hyundai respondió el 10/20/2016 12:59 PM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

Steve Benack
Service Manager
301-423-1100

Empleados con los que trabajó

DWAYNE FORRESTER

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