KS

KIRSTEN SHANNON

Calificación General
Calificación general 4.7/5Calificación general 4.7/5Calificación general 4.7/5Calificación general 4.7/5Calificación general 4.7/5
4.7
(210 reviews)
64

SP
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Sandra P.
Washington, DC
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
04/02/2022
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
10
Categoría: Service
On Time
Great Service Advisor, was very friendly, professional and had great knowledge of my car.
Empleados con los que trabajó

SN
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S N.
Laurel, MD
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/31/2022
10
Categoría: Service
?
Kirstin is the reason I will be returning to this location! She is amazing!
MARCUS D. de Pohanka Hyundai respondió el 04/03/2022 05:54 PM

Thanks so much! She is amazing! She's definitely a credit to our staff and we look forward to helping her continue to grow. We appreciate and value your business and look forward to seeing you again soon!

Empleados con los que trabajó

SN
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Sarah N.
Laurel, MD
ReScore Reseña™
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/31/2022
cliente verificadoCliente Verificado
10
Categoría: Service
Great customer service.
When I arrived I was greeted and acknowledged. The service that I received was friendly, professional, and prompt.
Empleados con los que trabajó

CD
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Charlotte D.
Herndon, VA
ReScore Reseña™
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/31/2022
cliente verificadoCliente Verificado
10
Categoría: Service
It was good once the service manager stepped in.
The service manager was very accommodating when he found out that I needed help. Thank you Daniel.
Empleados con los que trabajó

TG
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Tamika G.
Clinton, MD
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/30/2022
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
10
Categoría: Service
I dreaded having to go to the dealer for service, now I can’t imagine going to anyone else!
I’ve always thought that going to the dealer for service automatically meant spending hundreds more than I would with a personal mechanic. Check in was a breeze as I was able to stay in line from my car and be serviced through the window via a representative with a tablet. I was able to complete the entire process within moments and schedule to pick up later in the day. Unfortunately, there were some unforeseen circumstances that caused my estimated completion time to extend a couple of hours but the representative was very communicative. She was extremely pleasant, knowledgeable, and helpful. Not only were my services more cost effective at the dealer, I didn’t have the hassle of running around to find parts and a mechanic qualified to service my vehicle. The team over there was honest and returned my vehicle in great shape. I’m very pleased with the service I received from arrival to departure and look forward to an amazing car journey with them!
MARCUS D. de Pohanka Hyundai respondió el 03/31/2022 11:33 AM

:) Thanks so much for the awesome feedback! We strive to deliver competent and honest service to each one of our clients. I'm glad that you had a positive experience with us and we would love to take care of your automotive needs in the future!

Empleados con los que trabajó

SN
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Sarah N.
Laurel, MD
ReScore Reseña™
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/31/2022
cliente verificadoCliente Verificado
10
Categoría: Service
Great customer service.
When I arrived I was greeted and acknowledged. The service that I received was friendly, professional, and prompt.

Reseña Original
Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5
03/28/2022
Tipo de Servicio: Maintenance
4
Categoría: Service
!
Train staff to be professional during phone calls.
DAVID P. de Pohanka Hyundai respondió el 03/29/2022 06:18 AM

Thank you for taking the time to fill out the survey. I'm sorry to hear that your experience was less than excellent. Our goal is to proved you with a worry-free service experience. I will reach out to you so in hopes to resolve your concerns so we can continue working with you in the future.  

Empleados con los que trabajó

RC
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Robert C.
Suitland, MD
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/26/2022
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
10
Categoría: Service
Service Advisor
Kirsten my Service advisor was exceptional and her knowledge of my car was great . I would recommend her to anyone . Thank you Kirsten for your service.
MARCUS D. de Pohanka Hyundai respondió el 03/28/2022 12:16 PM

We're so happy to hear that our rising star Kirsten took great care of you! We thrive on providing friendly and efficient customer service. We value and appreciate your business. We look forward to seeing you and your Genesis again in the future!

Empleados con los que trabajó

CD
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Charlotte D.
Herndon, VA
ReScore Reseña™
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/31/2022
cliente verificadoCliente Verificado
10
Categoría: Service
It was good once the service manager stepped in.
The service manager was very accommodating when he found out that I needed help. Thank you Daniel.

Reseña Original
Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5
03/24/2022
Tipo de Servicio: Repair
2
Categoría: Service
not a reliable car
car not reliable
MARCUS D. de Pohanka Hyundai respondió el 03/28/2022 11:45 AM

I'm sorry that you had a less than perfect experience during your last visit. We strive to provide excellent service for each and every one of our customers. I will personally be in contact with you to discuss the matter further. Thank you for taking the time to provide your valued feedback. We appreciate you as a customer and look forward to making this right. 
Regards,
Marcus

Empleados con los que trabajó

SP
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Shana P.
Washington, DC
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/24/2022
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
10
Categoría: Service
Great Service
The service team is awesome
MARCUS D. de Pohanka Hyundai respondió el 03/28/2022 11:43 AM

Thanks so much for the positive feedback! We value and appreciate your business and are thrilled to know that Kirsten took great care of you and your new Santa Fe. We look forward to seeing you at your next service interval!

Empleados con los que trabajó

BJ
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Brenda J.
Upper Marlboro, MD
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/23/2022
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
10
Categoría: Service
Great customer care representative - complimentary car wash sucks.
Kristen took good care of me. The complimentary car wash sucks.
MARCUS D. de Pohanka Hyundai respondió el 03/28/2022 11:40 AM

Thank you for the overall positive feedback, however it looks like the car wash was less than ideal. I apologize that this happened. We have been working on making improvements in the department to ensure a better quality wash after every service. I will be in touch to discuss the matter further. 
Regards, Marcus

Empleados con los que trabajó

JH
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Josephine H.
Upper Marlboro, MD
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/12/2022
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
10
Categoría: Service
Excellent Customer Service and Great Repair work
Pohanka Hyundai in Capitol Heights Md, is the best in terms of customer service and repair service around. You can go there w/o an appointment and received excellent care and service. They have a wonderful waiting room for customers with large screen tv, coffee hot cocoa area etc. Bathrooms are clean w/nice music playing thru out. Great place to take your car for maintenance servicing and repairs. I definitely recommend them.
MARCUS D. de Pohanka Hyundai respondió el 03/17/2022 05:09 AM

Thanks so much for the kind words! Hospitality is something we take pride and pleasure in, so we're glad that you enjoyed the environment we've created! We appreciate your business and look forward to receiving you and your Elantra again in the future.

Empleados con los que trabajó

LP
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Lisa P.
Washington, DC
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
03/01/2022
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
9
Categoría: Service
Overall great services was done
The custom service was great. Ms. Kristen worked with me, broke down the details for my next service that I need to Look out for, she focused pricing and understanding my problem and worked with me. This time I kept myself occupied and arrived early so I am able to be in and out :)!
MARCUS D. de Pohanka Hyundai respondió el 03/04/2022 03:06 PM

We're happy to hear that you had a pleasurable experience working with Kirsten. We strive to deliver quality communcation and deliver on our word. That said, we thank you for your business and look forward to seeing you next time!

Empleados con los que trabajó

Cliente verificado
Washington, DC
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
02/14/2022
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
10
Categoría: Service
Pohanka Hyundai
The service was great, not one problem!!

Thank you for your great service!!
MARCUS D. de Pohanka Hyundai respondió el 02/14/2022 12:10 PM

Thanks for the postive feedback. Its always helpful to learn in which areas we can improve, but its also nice to know we're doing a great job. Thanks for your business and we look forward to seeing you again. 

Empleados con los que trabajó

MF
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Marites F.
Hyattsville, MD
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
02/10/2022
10
Categoría: Service
I had great experience
Kirsten
MARCUS D. de Pohanka Hyundai respondió el 02/12/2022 11:35 AM

Thank you for the feedback! We're happy to hear our rockstar Kirsten took great care of you.

Empleados con los que trabajó

Cliente verificado
Hyattsville, MD
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
02/10/2022
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
10
Categoría: Service
Great experience
I had such great experience in Pohanka ang i will definitely come back. They are very accommodating.
MARCUS D. de Pohanka Hyundai respondió el 02/12/2022 11:34 AM

We absolutely do our best to accomodate everyone we can during these difficult times. That being said, its always nice to know when we're doing a good job. Thanks for the feedback!

Empleados con los que trabajó

Cliente verificado
Hyattsville, MD
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
02/10/2022
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
10
Categoría: Service
Major Service
I went into the dealership for a major maintenance service the service was excellent the young lady that checked me in and out explained everything in full complete details. She even explained some things about my next two services. I always get my car serviced at Pohanka Hyundai and the service is always excellent. The staff is always kind and professional.
MARCUS D. de Pohanka Hyundai respondió el 02/12/2022 11:33 AM

We're happy to hear that you received excellent service from our staff. Thank you for your business and we look forward to taking care of your vehicle in the future!

Empleados con los que trabajó

Cliente verificado
District Heights, MD
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
02/10/2022
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
10
Categoría: Service
Outstanding Service
I received outstanding services and excellent customer service. They keep me well informed thru text via status of my vehicle.
MARCUS D. de Pohanka Hyundai respondió el 02/12/2022 11:32 AM

Thanks for the feedback! The text messaging service is definitely a game changer for us- it makes quick and effective communication super easy for all parties involved. We look forward to taking care of your vehicle needs in the future- thanks for your business.

Empleados con los que trabajó

Cliente verificado
Brentwood, MD
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
02/08/2022
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
9
Categoría: Service
My experience at Pohanka was very good
One of Pohanka Staff was very nice, her name is Kirsten. She sent me a text checking to make sure I was Okay, to see if I needed anything and If I needed anything to let her know. Overall I was comfortable I don't have any complaints.
MARCUS D. de Pohanka Hyundai respondió el 02/09/2022 11:26 AM

We're happy to hear Kirsten took great care of you. We look forward to continuing to earn your business in the future. 

Empleados con los que trabajó

JM
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Jamel M.
Hyattsville, MD
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
02/06/2022
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
10
Categoría: Service
Great service
Great service
MARCUS D. de Pohanka Hyundai respondió el 02/07/2022 05:46 AM

Thanks a lot for the feedback! We're thrilled to hear it when we've done a great job. We look forward to continuing to earn your business in the future. 

Empleados con los que trabajó

Cliente verificado
Suitland, MD
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/25/2022
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
10
Categoría: Service
Oil Change
Great all around service.
MARCUS D. de Pohanka Hyundai respondió el 01/26/2022 12:36 PM

We appreciate your feedback! Thank you for allowing us to service your vehicle - we look forward to taking care of your vehicle's service needs in the future.

Empleados con los que trabajó
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.