Name: KIRSTEN SHANNON
Rating: 4.7

Reseñas de KIRSTEN SHANNON

Decory B.

Hyattsville, MD

2020 Hyundai Sonata

01/21/2022

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Great service.

MARCUS D. de Pohanka Hyundai respondió el 01/21/2022 02:52 PM

Thank you for your feedback! We look forward to taking care of your vehicle's service needs in the future.

Empleados con los que trabajó

KIRSTEN SHANNON

Edward C.

Upper Marlboro, MD

2020 Hyundai Kona

01/14/2022

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Customer Service

They have outstanding customer service and Tristian Shannon who was my service advisor was excellent

Louis who also works in service department conduct himself as a professional advisor excellent

DAVID P. de Pohanka Hyundai respondió el 01/14/2022 01:33 PM

Thanks for the feedback and great comments. We will pass The good word around to them!!

Empleados con los que trabajó

KIRSTEN SHANNON

DUNCAN CONNORS

Edward C.

Upper Marlboro, MD

2020 Hyundai Kona

12/03/2021

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Customer service

My service advisor was excellent

Ms Shannon Tristion

DAVID P. de Pohanka Hyundai respondió el 12/04/2021 05:43 AM

Thank you! I will pass on you kind comments!

Empleados con los que trabajó

JEROME CRAWFORD

KIRSTEN SHANNON

Cliente verificado

District Heights, MD

2012 Hyundai Sonata Hybrid

11/21/2021

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Engine

My service advisor Ms. Kristen was very helpful to me. She keep me updated what’s was going with my car and it issues. Her technician did awesome job going over the car making sure it was safe and everything was properly installed or functioning properly. She explained everything in full details and even went got technician to explain apart that help me understand.
Thank you

DAVID P. de Pohanka Hyundai respondió el 11/23/2021 07:20 AM

Thank you for the great feedback and score!

Empleados con los que trabajó

DWAYNE FORRESTER

KIRSTEN SHANNON

Jose P.

Alexandria, VA

2020 Hyundai Palisade

11/16/2021

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Pohanka, Hyundai Service department

The staff at Pohanka, Hyundai did a great Job but when you are about to pay for the service done to your car and the service manager calls all his staff in for a 20-30 minute meeting. I consider that to be rude and unprofessional. And he saw me waiting, he didn’t even apologize.

DAVID P. de Pohanka Hyundai respondió el 11/19/2021 04:11 AM

Thank you for the feedback. I will reach out later for more info.

Empleados con los que trabajó

KIRSTEN SHANNON

DUNCAN CONNORS

Shalonda H.

Washington, DC

2018 Hyundai Sonata

ReScore Reseña™

11/09/2021

Cliente Verificado

Categoría: Service

Great service

Great customer service and manager was very helpful with my needs and services

Empleados con los que trabajó

RICHARD T BRITT

KIRSTEN SHANNON

Shalonda H.

Washington, DC

2018 Hyundai Sonata

ReScore Reseña™

11/09/2021

Cliente Verificado

Categoría: Service

Great service

Great customer service and manager was very helpful with my needs and services

Reseña Original

10/29/2021

Tipo de Servicio: Maintenance

Categoría: Service

Long wait for vehicle return and maintenance pricing

Long wait time and maintenance service pricing is ridiculous

DAVID P. de Pohanka Hyundai respondió el 11/05/2021 06:28 AM

I am sorry you had a unhappy visit with us. I will reach out to get more information.

Empleados con los que trabajó

RICHARD T BRITT

KIRSTEN SHANNON

Asya C.

Greater Landover, MD

2016 Hyundai Sonata

10/18/2021

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Slow Service when it comes to repairs

I would usually give a good review but over time it seems like the service department has been getting worse. other than the advisors such as Kirsten & Will who are great at what they do the service to get your car repaired are terrible! If your just getting an oil change or something simple all is well, But if you need a diagnostic or a repair it takes them forever. They had my car for over a week and didn't even offer a loaner car and i had to figure out transportation for the time that they had my car. Seems to me they need to get more mechanics or loaner cars or even both

DAVID P. de Pohanka Hyundai respondió el 10/26/2021 02:22 PM

Thank you for your feedback. We will reach out for more information.

Empleados con los que trabajó

KIRSTEN SHANNON

Natasha W.

District Heights, MD

2020 Hyundai Palisade

10/02/2021

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Good job!

Great job on taking care of my vehicle ?.

DAVID P. de Pohanka Hyundai respondió el 10/04/2021 09:47 AM

Thank you for your feedback

Empleados con los que trabajó

JEROME CRAWFORD

KIRSTEN SHANNON

Carl P.

Washington, DC

2018 Hyundai Santa Fe

10/01/2021

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

professional in all categories.

My visit was anxiety free in all contacts, and I am extremely satisfied with the Dealership.

DAVID P. de Pohanka Hyundai respondió el 10/04/2021 09:37 AM

Thanks for the excellent feedback!

Empleados con los que trabajó

DWAYNE FORRESTER

KIRSTEN SHANNON

Troy H.

Laurel, MD

2013 Hyundai Santa Fe Sport

09/26/2021

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

What happened to my vehicle?!?!

I had originally went in for fuel system flush, and ended up getting that as well as transmission flush as part of the package that was offered. Well I’m not sure what happened but when the vehicle was returned to me it would not go past second gear. And NOW I need to buy a new transmission which cost $3600!!! There is no way possible I would drive a vehicle into the dealership in that condition and not let the service tech know that was the problem. I just needed the fuel system flush. Again, I don’t know what happened to my vehicle now it’s not driveable at no fault of mine. I will never bring my vehicle back to this facility ever again and I would not recommend this facility to anyone.

DAVID P. de Pohanka Hyundai respondió el 09/28/2021 10:31 AM

Thank you for your feedback on the issues.

Empleados con los que trabajó

DWAYNE FORRESTER

KIRSTEN SHANNON

John O.

Upper Marlboro, MD

2015 Hyundai Sonata

09/24/2021

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Oil Change

N/A

DAVID P. de Pohanka Hyundai respondió el 09/28/2021 10:30 AM

Thank you for the feedback

Empleados con los que trabajó

KIRSTEN SHANNON

Annette C.

Greater Landover, MD

2016 Hyundai Tucson

09/23/2021

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Satisfied

I am well pleased with the service received at this establishment. I've used the service center since 2017 and well pleased with the professional customer service.

DAVID P. de Pohanka Hyundai respondió el 09/23/2021 07:55 AM

Thank you!

Empleados con los que trabajó

DWAYNE FORRESTER

KIRSTEN SHANNON

Larry R.

Capitol Heights, MD

2019 Hyundai Santa Fe

09/20/2021

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

oil change and tires rotated !

Tell the truth about the work you need on your car, and not try to get more money out of the customers !!!!!

DAVID P. de Pohanka Hyundai respondió el 09/20/2021 06:58 AM

Thank you for your feedback. We will look into your concerns and get back with you

Empleados con los que trabajó

DWAYNE FORRESTER

KIRSTEN SHANNON

Herbert M.

Kettering, MD

2015 Hyundai Genesis

09/17/2021

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Recall Service

I dropped my car off to address a recall and was given an estimate time of 2.5 hours for completion, so I had someone pick me up but less than 45 minutes I received a call that the car was ready for pickup.

DAVID P. de Pohanka Hyundai respondió el 09/18/2021 04:06 AM

Thanks for the feedback I will reach out about your concerns in your comments.

Empleados con los que trabajó

JEROME CRAWFORD

KIRSTEN SHANNON

Angela W.

Suitland, MD

2021 Hyundai Venue

09/15/2021

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

#1 CUSTOMER SERVICE

REASON FOR MY OUTSTANDING REVIEW!!!!

THIS IS MY SECOND (2) VEHICLE ?

POHANKA HYUNDAI
CAPITAL HEIGHTS

1. Elantra 2012 (used) ?

2. Venue 2021 (new) ?

DAVID P. de Pohanka Hyundai respondió el 09/18/2021 04:04 AM

Thank your for the great feedback!

Empleados con los que trabajó

KIRSTEN SHANNON

Ocie B.

Cheverly, MD

2017 Hyundai Sonata

09/08/2021

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

SUPERB SERVICE, AS ALWAYS

Hyundai has done it again! Kirsten provided me with excellent customer service. Although it took some time for my car to be returned to me due to diagnostics, everything that I needed was taken well care of. Throughout the entire time that Hyundai had my car, Kirsten kept me abreast of my car's progress with daily updates. She kept me informed and assured me that all would be well. She always keeps me updated on when my next service is due. SUPERB AS ALWAYS!

DAVID P. de Pohanka Hyundai respondió el 09/10/2021 06:40 AM

Thank you for the fabulous review! I made sure to share it with her.

Empleados con los que trabajó

RICHARD T BRITT

KIRSTEN SHANNON