KS

KIRSTEN SHANNON

Calificación General
Calificación general 4.7/5Calificación general 4.7/5Calificación general 4.7/5Calificación general 4.7/5Calificación general 4.7/5
4.7
(210 reviews)
64

Cliente verificado
Hyattsville, MD
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/26/2021
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Great Service
Overall good service
Recomendado
MIGUEL D. de Pohanka Hyundai respondió el 01/27/2021 04:52 AM

Thank you for your review and for choosing Pohanka for your service. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.

Empleados con los que trabajó

JR
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Jose R.
Alexandria, VA
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/22/2021
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Service matters
I arrived and was cordially greeted by Kirsten. She was very attentive and kept my up to date on the service needs of the care without being pushy. I always come here to get my car serviced since leasing then purchasing my Hyundai here. Always leave happy.

I live in Alexandria and look forward to getting a car wash. A couple of times, the car wash was unavailable. Suggestion, perhaps getting a wash coupon from local establishment or nearby residence. Kirsten was apologetic and offered a next time drive by.
Recomendado
MIGUEL D. de Pohanka Hyundai respondió el 01/22/2021 12:11 PM

Thank you for your wonderful 5 star rating, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us Jose. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.

Empleados con los que trabajó

SP
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Sandra P.
Greater Landover, MD
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/21/2021
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Great atmosphere
Great overall service
Recomendado
MIGUEL D. de Pohanka Hyundai respondió el 01/22/2021 04:29 AM

We appreciate your positive feedback about our business and employees Sandra. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

Empleados con los que trabajó

FB
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Fateema B.
Upper Marlboro, MD
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/14/2021
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Hyundai - Capitol Heights
I love Hyundai cars. Good experience at the dealership.
Recomendado
MIGUEL D. de Pohanka Hyundai respondió el 01/15/2021 06:18 AM

Thank you for providing your feedback Fateema. We appreciate the time you have taken and we will actively use it to improve our services to you. We would like to invite you back to our business for your next service in an effort to supply you with more efficiency and positive end result. 


SS
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Stephen S.
Washington, DC
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/14/2021
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Fast and complete service.
Walked in to get a recall repaired. No appointment was necessary they took my vehicle completed the repairs and had me out the door in record time! The staff were very helpful and made sure I was satisfied with the service.
Recomendado
MIGUEL D. de Pohanka Hyundai respondió el 01/15/2021 05:59 AM

We appreciate your kind feedback about our business and employees Stephen. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

Empleados con los que trabajó

AP
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Alicia P.
Waldorf, MD
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
01/14/2021
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Great maintenance
Vehicle maintenance was great but the wait time is just really long.
Recomendado
MIGUEL D. de Pohanka Hyundai respondió el 01/15/2021 06:26 AM

Thank you for providing your feedback Alicia. We appreciate the time you have taken and we will actively use it to improve our services to you. We would like to invite you back to our business for your next service in an effort to supply you with more efficiency and positive end result. 

Empleados con los que trabajó

DT
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Denine T.
Alexandria, VA
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
12/22/2020
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Pohanka Hyundai
Always exceptional service when I have to go for servicing.
Recomendado
MIGUEL D. de Pohanka Hyundai respondió el 12/23/2020 04:55 AM

Thank you for your review and for choosing Pohanka for your service Denine. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.

Empleados con los que trabajó

Cliente verificado
Washington, DC
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
12/17/2020
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
They are professional
They know what they are doing
Recomendado
MIGUEL D. de Pohanka Hyundai respondió el 12/18/2020 05:00 AM

Thank you for providing your feedback. We appreciate the time you have taken and we will actively use it to improve our services to you. We would like to invite you back to our business for your next service in an effort to supply you with more efficiency and positive end result. Feel free to follow up with any questions or concerns regarding your service with your Advisor. 

Empleados con los que trabajó

DM
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Dedra M.
Washington, DC
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
12/15/2020
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Great Customer Service
Pohanka Hyundai Dealership always exceed my needs of my vehicles, They listen and very welcoming to me. Always friendly.
Recomendado
MIGUEL D. de Pohanka Hyundai respondió el 12/16/2020 04:44 AM

We appreciate your positive feedback about our business and employees Dedra. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

Empleados con los que trabajó

LA
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Linda A.
Upper Marlboro, MD
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
12/13/2020
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Staff is Professional Waiting area always clean
Whenever I have my car serviced, I never have to wait long to be seen, staff is always courteous and professional, waiting area is always clean (it was cleaned with Lysol twice on my last visit), bathrooms are clean, services are explained in detail and I'm always given a waiting time.
Recomendado
MIGUEL D. de Pohanka Hyundai respondió el 12/14/2020 04:52 AM

Thank you for your wonderful 5 star rating, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us Linda. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.

Empleados con los que trabajó

KS
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Kevin S.
Temple Hills, MD
Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5
12/07/2020
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Showroom
Ok coffee
No Recomendado
MIGUEL D. de Pohanka Hyundai respondió el 12/07/2020 11:58 AM

Thank you for taking the time to speak with us here at Pohanka Hyundai and expressing your concerns. I apologize for the miscommunication and we will try our best to give you the kind of service that you deserve. We are listening and will actively use your comments and feedback to better ourselves and our customer service. Please take the time to rescore this survey on how you felt the dealership appropriately took care of your concerns. Thank you again

MIGUEL D. de Pohanka Hyundai respondió el 12/26/2020 05:04 AM

Hello Mr. Sherman,
           My name is Miguel Duran I am the service manager here at Pohanka Hyundai, I want to apologize for the situation that has occurred and if you would give me the opportunity to invite you back to our dealership and allow me to address your concern and make you whole again. 

Empleados con los que trabajó

JH
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Johnny H.
Upper Marlboro, MD
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
11/24/2020
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Great Service in November 2020
No problems, everything was completed as stated and on time.
Recomendado
MIGUEL D. de Pohanka Hyundai respondió el 11/25/2020 04:55 AM

Thank you for your review Johnny. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.


DA
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Dominique A.
Washington, DC
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
11/09/2020
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Service
Kirsten was great very informative and helpful
Recomendado
MIGUEL D. de Pohanka Hyundai respondió el 11/09/2020 05:11 AM

 We appreciate your positive feedback about our business and employees Dominique. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

Empleados con los que trabajó

Cliente verificado
Temple Hills, MD
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
11/07/2020
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
My Visit
‘Twas not a bad experience.
Recomendado
MIGUEL D. de Pohanka Hyundai respondió el 11/09/2020 05:09 AM

Thank you for your review and for choosing Pohanka for your service. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.

Empleados con los que trabajó

HE
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Hermina E.
Capitol Heights, MD
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
11/05/2020
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Clean and safe environment
The people are very friendly and courteous
Recomendado
MIGUEL D. de Pohanka Hyundai respondió el 11/06/2020 05:12 AM

Thank you for your review and for choosing Pohanka for your service Hermina. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.


Cliente verificado
Washington, DC
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/28/2020
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Review
Good service
No Recomendado
MIGUEL D. de Pohanka Hyundai respondió el 10/29/2020 05:08 AM

Thank you for your review and for choosing Pohanka for your service. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.

Empleados con los que trabajó

JB
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Jeannette B.
Capitol Heights, MD
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/27/2020
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
thanks kristen
just loved her spirit!!!
Recomendado
MIGUEL D. de Pohanka Hyundai respondió el 10/28/2020 04:54 AM

We appreciate your kind feedback about our business and employees Jeannette. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

Empleados con los que trabajó

SP
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Shana P.
Capitol Heights, MD
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/26/2020
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Great team
Good Service
Recomendado
MIGUEL D. de Pohanka Hyundai respondió el 10/27/2020 04:42 AM

We appreciate your AMAZING feedback about our business and employees Shana. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

Empleados con los que trabajó

TB
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Tracy B.
Silver Spring, MD
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
10/24/2020
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Work Performed as Expected
The work took exactly the time expected and the vehicle runs beautifully. My only concern was the vehicle didn’t receive the usual complimentary wash.
Recomendado
MIGUEL D. de Pohanka Hyundai respondió el 10/26/2020 06:49 AM

Thank you for your feedback Tracy. We here at Hyundai appreciate you sharing your thoughts and concerns; we will reevaluate our approach and intend to leave you with your best experience on your next visit.

Empleados con los que trabajó

ME
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Miguel E.
Springdale, MD
2020 Hyundai Ioniq Hev
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/22/2020
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Love my ioniq
Good service good peoole
Recomendado
MIGUEL D. de Pohanka Hyundai respondió el 10/23/2020 04:48 AM

We appreciate your positive feedback about our business and employees Miguel. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

Empleados con los que trabajó
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.