KS

KIRSTEN SHANNON

Calificación General
Calificación general 4.7/5Calificación general 4.7/5Calificación general 4.7/5Calificación general 4.7/5Calificación general 4.7/5
4.7
(210 reviews)
64

JF
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Janet F.
Fairmount Hgt, MD
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
10/22/2020
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Janet Fortson
Staff is always friendly and your out on time.
Recomendado
MIGUEL D. de Pohanka Hyundai respondió el 10/23/2020 04:47 AM

Thank you for your feedback Janet. We here at Hyundai appreciate you sharing your thoughts and concerns; we will reevaluate our approach and intend to leave you with your best experience on your next visit.

Empleados con los que trabajó

WH
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Walter H.
Upper Marlboro, MD
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/22/2020
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Outstanding service
Kirsten was kind and courteous .
Recomendado
MIGUEL D. de Pohanka Hyundai respondió el 10/22/2020 07:11 AM

We appreciate your positive feedback about our business and employees Walter. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

Empleados con los que trabajó

KT
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Kevin T.
Capitol Heights, MD
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/16/2020
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
The service
Great car dealer.
Recomendado
MIGUEL D. de Pohanka Hyundai respondió el 10/19/2020 05:00 AM

We appreciate your positive feedback about our business and employees Kevin. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

Empleados con los que trabajó

Cliente verificado
Temple Hills, MD
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/15/2020
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Professional and courteous
The atmosphere has always been great, clean and staff member conduct in professional manner.
Recomendado
MIGUEL D. de Pohanka Hyundai respondió el 10/16/2020 04:59 AM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

Empleados con los que trabajó

DW
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Donyale W.
Clinton, MD
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/13/2020
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Friendly
Overall everything was as expected I always bring my car there
Recomendado
MIGUEL D. de Pohanka Hyundai respondió el 10/15/2020 07:31 AM

We appreciate your trust, and we’ll do our best to continue to give you the kind of service you deserve. Thanks again, for your business Donyale.

Empleados con los que trabajó

LB
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Latesha B.
Glenarden, MD
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/09/2020
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Good Service and Attention to what you need and want
Good Service and Attention to what you need and want
Recomendado
MIGUEL D. de Pohanka Hyundai respondió el 10/12/2020 08:01 AM

Thank you for your review and for choosing Pohanka for your service Latesha. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.

Empleados con los que trabajó

Cliente verificado
Capitol Heights, MD
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/09/2020
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Customer Service was EXCEPTIONAL
I rate them a 10 a 5 will not do. Keep up the great work pohanka family.
Recomendado
MIGUEL D. de Pohanka Hyundai respondió el 10/12/2020 08:00 AM

 We appreciate your positive feedback about our business and employees. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

Empleados con los que trabajó

Cliente verificado
Oxon Hill, MD
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
09/29/2020
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
customer service
great custmer service
Recomendado
MIGUEL D. de Pohanka Hyundai respondió el 10/07/2020 02:12 PM

Thank you for your wonderful 5 star rating, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.

Empleados con los que trabajó

LP
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Lisa P.
Washington, DC
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
09/24/2020
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Great job
I enjoy the services, only thing is timing, and another is put the car seat back how it was presented
Recomendado
ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 09/30/2020 06:56 AM

Thank you for your feedback Lisa. We here at Hyundai appreciate you sharing your thoughts and concerns; we will reevaluate our approach and intend to leave you with your best experience on your next visit.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Empleados con los que trabajó

MC
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Mary C.
Fort Washington, MD
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
09/23/2020
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
-
-
Recomendado
ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 09/30/2020 06:55 AM

Thank you for your review Mary. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Empleados con los que trabajó

GD
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Gloria D.
Mount Rainier, MD
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
09/17/2020
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Gloria D.
The people
Recomendado
ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 09/30/2020 05:40 AM

Thank you for your review Gloria. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Empleados con los que trabajó

Cliente verificado
Washington, DC
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
09/15/2020
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
A DAY AT POHANKA !
The experience depends on your customer service rep.
Some of your reps have not been trained or are just indifferent .

My experience on 9/11 was positive and she addressed all of my questions and concerns.
Recomendado
ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 09/18/2020 01:55 PM

Thank you for your review and for choosing Pohanka for your service. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 09/18/2020 01:59 PM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Empleados con los que trabajó

Cliente verificado
Washington, DC
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
09/15/2020
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Excellent Service
excellent service at competitive cost
Recomendado
ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 09/18/2020 01:53 PM

 We appreciate your positive feedback about our business and employees. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

Cliente verificado
District Heights, MD
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
09/05/2020
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Customer service
I recommend this location to anyone
Recomendado
ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 09/08/2020 02:18 PM

Thank you for giving us a perfect rating and for recommending our business to other potential customers. We are sure our entire staff enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Empleados con los que trabajó

Cliente verificado
Oxon Hill, MD
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
09/05/2020
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Service
good experience
Recomendado
ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 09/08/2020 02:18 PM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Empleados con los que trabajó

PG
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Pamela G.
Washington, DC
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
09/05/2020
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Very friendly and clean
Customer service agents are friendly and very knowledgeable of the service they provide. Waite time is short and I never have to return with the same issue.
Recomendado
ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 09/08/2020 02:18 PM

 We appreciate your AMAZING feedback about our business and employees Pamela. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Empleados con los que trabajó

TS
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Taqiyyah S.
Temple Hills, MD
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
09/01/2020
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Great service
This was my second visit for routine car service, prompt service and friendly staff, periodic updates, Covid guidelines in place.
Recomendado
ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 09/08/2020 02:16 PM

 We appreciate your positive feedback about our business and employees Taqiyyah. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Empleados con los que trabajó

PK
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Pamela K.
Temple Hills, MD
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
08/18/2020
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Customer service
Customer service was amazing
Recomendado
ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 08/21/2020 02:03 PM

 We appreciate your AMAZING feedback about our business and employees Pamela. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

Cliente verificado
Hyattsville, MD
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
08/15/2020
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Anonymous
Service was great
Recomendado
ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 08/17/2020 02:27 PM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Empleados con los que trabajó

AO
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Aderemi O.
Largo, MD
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
08/14/2020
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
reliable and professional
Fast service and straight to the point
Recomendado
ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 08/17/2020 02:26 PM

Thank you for your review and for choosing Pohanka for your service Aderemi. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Empleados con los que trabajó
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.