JC

JEROME CRAWFORD

Calificación General
Calificación general 4.6/5Calificación general 4.6/5Calificación general 4.6/5Calificación general 4.6/5Calificación general 4.6/5
4.6
(81 reviews)
57

CD
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Charlotte D.
Herndon, VA
ReScore Reseña™
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/31/2022
cliente verificadoCliente Verificado
10
Categoría: Service
It was good once the service manager stepped in.
The service manager was very accommodating when he found out that I needed help. Thank you Daniel.
Empleados con los que trabajó

CM
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Charles M.
Washington, DC
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/25/2022
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
8
Categoría: Service
Service
Done
MARCUS D. de Pohanka Hyundai respondió el 03/28/2022 12:05 PM

Thank you for taking the time to provide your feedback. We're happy to hear that our veteran superstar advisor Sean took excellent care of you. We pride ourselves on quality and look forward to addressing all of your service needs. We look forward to seeing you and your Elantra again soon!

Empleados con los que trabajó

CD
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Charlotte D.
Herndon, VA
ReScore Reseña™
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/31/2022
cliente verificadoCliente Verificado
10
Categoría: Service
It was good once the service manager stepped in.
The service manager was very accommodating when he found out that I needed help. Thank you Daniel.

Reseña Original
Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5
03/24/2022
Tipo de Servicio: Repair
2
Categoría: Service
not a reliable car
car not reliable
MARCUS D. de Pohanka Hyundai respondió el 03/28/2022 11:45 AM

I'm sorry that you had a less than perfect experience during your last visit. We strive to provide excellent service for each and every one of our customers. I will personally be in contact with you to discuss the matter further. Thank you for taking the time to provide your valued feedback. We appreciate you as a customer and look forward to making this right. 
Regards,
Marcus

Empleados con los que trabajó

LK
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Linda K.
District Heights, MD
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/15/2022
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
10
Categoría: Service
Excellent Service
Excellent service
MARCUS D. de Pohanka Hyundai respondió el 03/17/2022 05:15 AM

We're happy to hear that our service veteran Will provided exceptional service during your recent visit. Thank you for taking the time to provide your feedback. We look forward to seeing you next time!

Empleados con los que trabajó

LP
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Lisa P.
Washington, DC
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
03/01/2022
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
9
Categoría: Service
Overall great services was done
The custom service was great. Ms. Kristen worked with me, broke down the details for my next service that I need to Look out for, she focused pricing and understanding my problem and worked with me. This time I kept myself occupied and arrived early so I am able to be in and out :)!
MARCUS D. de Pohanka Hyundai respondió el 03/04/2022 03:06 PM

We're happy to hear that you had a pleasurable experience working with Kirsten. We strive to deliver quality communcation and deliver on our word. That said, we thank you for your business and look forward to seeing you next time!

Empleados con los que trabajó

Cliente verificado
Hyattsville, MD
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
02/10/2022
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
10
Categoría: Service
Major Service
I went into the dealership for a major maintenance service the service was excellent the young lady that checked me in and out explained everything in full complete details. She even explained some things about my next two services. I always get my car serviced at Pohanka Hyundai and the service is always excellent. The staff is always kind and professional.
MARCUS D. de Pohanka Hyundai respondió el 02/12/2022 11:33 AM

We're happy to hear that you received excellent service from our staff. Thank you for your business and we look forward to taking care of your vehicle in the future!

Empleados con los que trabajó

MG
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Mary G.
Baltimore, MD
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
02/10/2022
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
10
Categoría: Service
Mary G.
The entire team is amazing and even tho I live a 1 hour and 30 mins and I will still go to them I can’t get the service they give me from anywhere else ❤️
MARCUS D. de Pohanka Hyundai respondió el 02/12/2022 11:26 AM

:D We're excited to hear that you're loving our service crew and we're happy to receive you and your Elantra anytime you need us!

Empleados con los que trabajó

Cliente verificado
Bowie, MD
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/31/2022
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
10
Categoría: Service
Walk- in
I was greeted outside by staff. Very personal and professional. I was provided with status updates of car repair during the entire time I was waiting. I even spoke with the tech who worked on my car to thank him.
MARCUS D. de Pohanka Hyundai respondió el 01/31/2022 01:11 PM

Its always nice to be greeted at your vehicle, especially during these cold winter months! We're happy to hear our staff is doing their best to make our customers feel welcome. Thank you for taking the time to provide your feedback, and we look forward to taking care of your vehicle's service needs in the future. 

Empleados con los que trabajó

TS
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Tavon S.
Upper Marlboro, MD
Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5
01/31/2022
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
0
Categoría: Service
Needs plenty of improvement.
Highly dissatisfied with the lack of empathy and concern for customers. Advisor was not proactive enough.
DAVID P. de Pohanka Hyundai respondió el 01/31/2022 11:34 AM

Thank you for your feedback! We will reach out to you see how to be better in the future.

Empleados con los que trabajó

Cliente verificado
Bowie, MD
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/10/2022
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
9
Categoría: Service
Comments
Service was efficient, timely and professional in delivery by all personal.
DAVID P. de Pohanka Hyundai respondió el 01/10/2022 10:48 AM

Thank you! We appreciate your input!

Empleados con los que trabajó

JG
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James G.
District Heights, MD
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
12/09/2021
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
10
Categoría: Service
Service was for check engine, 60K maintenance, repair on a service recall for a defective part.
Outstanding service. I was accurately advised it would be about 2 weeks due to a backlog to have a diagnostic conducted. Also, during this period received a recall notice from Hyundai to replace a defected part. A big shout out to Sean for his professionalism and courtesy!
DAVID P. de Pohanka Hyundai respondió el 12/10/2021 06:12 AM

Thank you for your feedback and patience! 

Empleados con los que trabajó

EC
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Edward C.
Upper Marlboro, MD
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
12/03/2021
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
10
Categoría: Service
Customer service
My service advisor was excellent

Ms Shannon Tristion
DAVID P. de Pohanka Hyundai respondió el 12/04/2021 05:43 AM

Thank you! I will pass on you kind comments!

Empleados con los que trabajó

AJ
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Alexander J.
Washington, DC
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/28/2021
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
10
Categoría: Service
Excellent maintenance service at Pohanka Hyundai!
Excellent
DAVID P. de Pohanka Hyundai respondió el 10/29/2021 01:16 PM

Thank you for the comments. We will use them to imporve our process!

Empleados con los que trabajó

JS
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Jeannette S.
Upper Marlboro, MD
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/15/2021
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
9
Categoría: Service
Service Review
My last service experience was very pleasant. I had not scheduled an appointment, but I was able to bring my car anyway. The department wasn't sure they would be able to work on my car, but they were able to fit me in. This made a world of difference. I didn't have to wait am extended length of time. Everything went well ?.
DAVID P. de Pohanka Hyundai respondió el 10/18/2021 06:05 AM

Thanks for the great comments

Empleados con los que trabajó

Cliente verificado
Hyattsville, MD
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
10/12/2021
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
9
Categoría: Service
Great Service!
They did a good job taking care of my vehicle and understanding my urgency matter.
DAVID P. de Pohanka Hyundai respondió el 10/14/2021 10:53 AM

Thank you for your feedback.

Empleados con los que trabajó

NW
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Natasha W.
District Heights, MD
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
10/02/2021
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
10
Categoría: Service
Good job!
Great job on taking care of my vehicle ?.
DAVID P. de Pohanka Hyundai respondió el 10/04/2021 09:47 AM

Thank you for your feedback

Empleados con los que trabajó

SB
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Sylvia B.
Bowie, MD
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
09/20/2021
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
10
Categoría: Service
Santa Fe Repair
The service was prompt and completed as promised.
DAVID P. de Pohanka Hyundai respondió el 09/21/2021 05:16 AM

Thank you for your feedback!

Empleados con los que trabajó

HM
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Herbert M.
Kettering, MD
Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5
09/17/2021
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
7
Categoría: Service
Recall Service
I dropped my car off to address a recall and was given an estimate time of 2.5 hours for completion, so I had someone pick me up but less than 45 minutes I received a call that the car was ready for pickup.
DAVID P. de Pohanka Hyundai respondió el 09/18/2021 04:06 AM

Thanks for the feedback I will reach out about your concerns in your comments.

Empleados con los que trabajó

Cliente verificado
Upper Marlboro, MD
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
09/13/2021
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
10
Categoría: Service
Great service!
I highly recommend The Pohanka Hyundai service. The service staff is customer friendly, helpful, courteous. My service manager, Sean kept me well updated on the status of my car. My car was returned in timely fashion.
DAVID P. de Pohanka Hyundai respondió el 09/14/2021 12:25 PM

Thank you for the fabulous feedback!

Empleados con los que trabajó

Cliente verificado
Upper Marlboro, MD
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
09/07/2021
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
10
Categoría: Service
Reviews
I don’t write reviews.
DAVID P. de Pohanka Hyundai respondió el 09/10/2021 06:36 AM

Thank your for your great score!

Empleados con los que trabajó
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.