RB

RICHARD T BRITT

Calificación General
Calificación general 4.7/5Calificación general 4.7/5Calificación general 4.7/5Calificación general 4.7/5Calificación general 4.7/5
4.7
(228 reviews)
84

CB
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Carlos B.
Temple Hills, MD
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/01/2020
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
One of the best customer service
10
Recomendado
ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 06/01/2020 02:06 PM

Thank you for giving us a perfect rating and for recommending our business to other potential customers Carlos. We are sure our entire staff enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Empleados con los que trabajó

CH
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Catherine H.
Oxon Hill, MD
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/01/2020
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
The customer service
Enjoy the helpful staff
Recomendado
ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 06/01/2020 01:46 PM

 We appreciate your kind feedback about our business and employees Catherine. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Empleados con los que trabajó

BH
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Bluette H.
Fairmount Hgt, MD
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
05/30/2020
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
maintainance service. I, Bluette Hutton, don"t understand this question.
My service from Mr Tolton. He can answer any question I have. He explain things so I can understand just what is going on with my car. He makes me feel comfortable.
Recomendado
ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 06/01/2020 01:45 PM

We appreciate your trust Bluette, and we’ll do our best to continue to give you the kind of service you deserve. Thanks again, for your business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Empleados con los que trabajó

FH
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Flarilla H.
Washington, DC
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
05/29/2020
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
My experience
The staff is great and professional. I am always pleased with the service.
Recomendado
ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 06/01/2020 01:43 PM

 We appreciate your positive feedback about our business and employees Flarilla. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Empleados con los que trabajó

MF
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Michael F.
Upper Marlboro, MD
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
05/29/2020
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
The service was outstanding. My rep Sean was very good
Sean was very good to my needs. I enjoyed my first experience with Pohanka.
Recomendado
ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 06/01/2020 01:43 PM

 We appreciate your kind feedback about our business and employees Michael. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Empleados con los que trabajó

RS
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Rasheedah S.
Washington, DC
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
05/29/2020
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Great Staff
I love these people! The staff is totally amazing...
Recomendado
ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 06/01/2020 01:42 PM

Thank you for your wonderful 5 star rating Rasheedah, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Empleados con los que trabajó

Cliente verificado
Kettering, MD
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
05/27/2020
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
L.C
Oil change is to expensive
Recomendado
ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 05/28/2020 07:39 AM

Thank you for your feedback. We here at Hyundai appreciate you sharing your thoughts and concerns; we will reevaluate our approach and intend to leave you with your best experience on your next visit.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Empleados con los que trabajó

SJ
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Sheila J.
Fort Washington, MD
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
05/25/2020
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Great visit!
Visit was quick and easy!!
Recomendado
ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 05/28/2020 07:36 AM

Thank you for your review and for choosing Pohanka for your service Sheila. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Empleados con los que trabajó

Cliente verificado
Fort Washington, MD
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
05/21/2020
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
quick service
Friendly knowledgeable service reps
Recomendado
ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 05/22/2020 02:25 PM

Thank you for giving us a great rating and for recommending our business to other potential customers. We are sure our entire staff here at Hyundai enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Empleados con los que trabajó

MM
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Mildred M.
Washington, DC
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
05/21/2020
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Rating
Excellent
Recomendado
ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 05/22/2020 02:25 PM

Thank you for your wonderful 5 star rating Mildred, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Empleados con los que trabajó

SN
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Shannan N.
District Heights, MD
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
05/20/2020
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Professional
It's always clean, someone present and willing to help you in a timely manner. Their work is fast and efficient. I'm praying for a way to save more on routine maintenance but other than that great service.
Recomendado
ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 05/22/2020 02:23 PM

We appreciate your trust Shannon, and we’ll do our best to continue to give you the kind of service you deserve. Please alwasy check out our websites for any coupons or service offers! Thanks again Shannon, for your business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Empleados con los que trabajó

TJ
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Thelma J.
Washington, DC
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
05/18/2020
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Excellent Service Recv'd
I have been a customer of Pohanka Hyundai for several years. Always pleased with their service. Cleanliness of the area is always impeccable.
Recomendado
ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 05/20/2020 02:08 PM

Thank you for giving us a perfect rating and for recommending our business to other potential customers Thelma. We are sure our entire staff enjoyed catering to your needs as much as you enjoyed your experience. See you again soon and for many more years to come. Thank you for your loyalty!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Empleados con los que trabajó

Cliente verificado
District Heights, MD
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
05/14/2020
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Great Fast Service!
Great customer service, fast, efficient honest.
Recomendado
ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 05/14/2020 02:06 PM

Thank you for giving us a great rating and for recommending our business to other potential customers. We are sure our entire staff here at Hyundai enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Empleados con los que trabajó

Cliente verificado
Brandywine, MD
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/31/2020
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
First Maintenance
Great service. Quick.
Recomendado
ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 03/31/2020 02:03 PM

 We appreciate your positive feedback about our business and employees. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Empleados con los que trabajó

JP
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Jose P.
Alexandria, VA
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/25/2020
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Customer Service
Jaqueline was great!!
I don’t understand why she was the only one working in the service department. Hopefully they hire more people like her. I would only recommend this place if there were more people like Jaqueline and Michael Webb.
Recomendado
ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 03/27/2020 01:58 PM

Thank you for your review Jose. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Empleados con los que trabajó

YH
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Yolanda H.
Washington, DC
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/30/2020
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Ma.
Excellent Service Coordinator
Recomendado
ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 01/31/2020 03:47 PM

 We appreciate your positive feedback about our business and employees. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Empleados con los que trabajó

Cliente verificado
Washington, DC
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/30/2020
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Awesome Customer Service
Robert was so professional and courteous. From my first encounter with Robert at the counter to my final check out, his demeanor was so welcoming and kind. I really appreciate the extra care Pohanka Hyundai extends to its customers.
Recomendado
ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 01/31/2020 03:46 PM

Thank you for giving us a great rating and for recommending our business to other potential customers. We are sure our entire staff here at Hyundai enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Empleados con los que trabajó

VP
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Veronica P.
Glenarden, MD
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/24/2020
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
General Service
Service had been great since the day I made my first purchase with Pohanka, I recommend this dealership to everyone looking for a car.
Recomendado
ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 01/24/2020 03:23 PM

 We appreciate your AMAZING feedback about our business and employees Veronica. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Empleados con los que trabajó

KS
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Kimberly S.
Washington, DC
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/18/2020
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Excellent Service
They help me to get the car I wanted without the hesitation and work hard to get me the deal I needed to purchase my 2019 Hyundai Elantra. The sales team I dealt with was excellent and I would recommend family and friends to go to Pohanka Hyundai??
Thank you all again fro the excellent service
Recomendado
ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 01/20/2020 02:57 PM

Thank you for giving us a perfect rating and for recommending our business to other potential customers Kimberly. We are sure our entire staff enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Empleados con los que trabajó

Cliente verificado
Washington, DC
ReScore Reseña™
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
01/15/2020
cliente verificadoCliente Verificado
Categoría: Service
response to recall
My experience with my visit on Saturday was an average visit. They took the car told me it would be about an hour and a half which is was and brought it back completed. But some how my response was marked as a 3 so I received a call from Customer service liaison. Now she was of great help she informed me of guarantees I had and other pertain information I needed and could use. I am glad that she called me back because she is what may the survey and call alot more beneficial. Thank you Asia. Will give you a call if I have any other questions.
No Recomendado
Empleados con los que trabajó
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.