RB

RICHARD T BRITT

Calificación General
Calificación general 4.7/5Calificación general 4.7/5Calificación general 4.7/5Calificación general 4.7/5Calificación general 4.7/5
4.7
(228 reviews)
84

Cliente verificado
District Heights, MD
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
02/26/2019
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
service
Good Customer Service, receipt printout of service completed was easy to understand and list work performed on my vehicle and why. Liked the free car wash too.
Recomendado
ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 02/28/2019 02:59 PM

Thank you for giving us a great rating and for recommending our business to other potential customers. We are sure our entire staff here at Hyundai enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Empleados con los que trabajó

DH
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David H.
Oxon Hill, MD
2017 Hyundai Santa Fe S
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
02/25/2019
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Location
Location
Recomendado
ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 02/27/2019 03:32 PM

Thank you for your review and for choosing Pohanka for your service. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Empleados con los que trabajó

LT
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Leslie T.
Upper Marlboro, MD
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
02/22/2019
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Sean Tolten was awesome
Ever since I had to get my engine replaced Sean Tolten has ALWAYS been very professional very nice and patient with me. I will continue to come get all services done because of his kindness. He always looks out for me and I will recommend everyone I know to get their car serviced at this location.
Recomendado
ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 02/22/2019 02:55 PM

Thank you for your wonderful 5 star rating, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Empleados con los que trabajó

CW
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Cecelia W.
Temple Hills, MD
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
02/19/2019
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
quick service
Quick service your staff is very polite
Recomendado
ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 02/19/2019 03:19 PM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Empleados con los que trabajó

CM
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Carolyn M.
Upper Marlboro, MD
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
02/18/2019
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Great Service
Dimitri was great to work with. Quick efficient service
Recomendado
ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 02/19/2019 03:14 PM

Thank you for your review and for choosing Pohanka for your service. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Empleados con los que trabajó

Cliente verificado
Clinton, MD
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
02/13/2019
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
A1Service
From the time I walked in the door until I walked out, I received top of the line service. Technicians were courteous and efficient. All questions were answered, and I was regularly informed of the status of the maintenance.
Recomendado
ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 02/14/2019 09:24 AM

Thank you for giving us a great rating and for recommending our business to other potential customers. We are sure our entire staff here at Hyundai enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Empleados con los que trabajó

TL
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Tina L.
Washington, DC
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
02/13/2019
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Friendlyness
The workers there are very friendly and helpful.
Recomendado
ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 02/14/2019 09:23 AM

Thank you for giving us a perfect rating and for recommending our business to other potential customers. We are sure our entire staff enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Empleados con los que trabajó

OV
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Olivia V.
Greater Landover, MD
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
02/11/2019
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Fast service
I came in to have front light replaced. Job was completed in about 45 minutes.
Recomendado
ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 02/12/2019 06:36 AM

Thank you for your review and for choosing Pohanka for your service. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Empleados con los que trabajó

Cliente verificado
Washington, DC
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
02/07/2019
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Review
My service tech was great it’s a heavy set male that’s at the front desk he doesn’t speak when you enter his demeanor is horrible towards customers and everyone was speaking about it
No Recomendado
ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 02/12/2019 06:34 AM

Thank you for your feedback. We here at Hyundai appreciate you sharing your thoughts and concerns; we will reevaluate our approach and intend to leave you with your best experience on your next visit.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Empleados con los que trabajó

VC
gravatar
Vincent C.
Clinton, MD
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
02/07/2019
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
The quality of service and price.
The timely service and attitude with attention to detail provided by Mr . Sean Tolton, Outstanding professionalisms!
Recomendado
ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 02/08/2019 05:08 AM

We appreciate your positive feedback about our business. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Empleados con los que trabajó

AB
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Andrea B.
Capitol Heights, MD
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/31/2019
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Fast Service
I love Hyundai. I am not required to make an appointment and even still I have not waited more than an hour for any service! The staff is very helpful and prompt.
Recomendado
ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 02/01/2019 05:16 AM

Thank you for your review and for choosing Pohanka for your service. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Empleados con los que trabajó

CM
gravatar
Charles M.
Temple Hills, MD
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/31/2019
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Professional and responsive
The service advisor was responsive and professional
Recomendado
ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 01/31/2019 02:26 PM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Empleados con los que trabajó

CJ
gravatar
Crystal J.
Washington, DC
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/30/2019
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
The service
I always love coming to Pohanka Hyundai to have my car service. Sean Tolson the service advisor is knowledgeable about the services I need to keep my 2012 Santa Fe running smooth and safe and the only one I interact with every time I need it service, not that the other service advisors are not knowledgeable about my vehicle he is the only one that I am comfortable with from the first time I have taken my vehicle in for service. on top of this he give you personal chair side visit to go over (when you waiting for your vehicle) what service is require. and I would like to add besides the service advisors , seating, and vending machines and coffee/tea are the free ice cream sandwiches....yum (cookies would be nice...again.
Recomendado
ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 01/31/2019 08:44 AM

Thank you for your wonderful 5 star rating, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Empleados con los que trabajó

MM
gravatar
Marion M.
Capitol Heights, MD
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/29/2019
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Service
I enjoy when l step in the door l'm treat like my car will be taken care of. I enjoy when Sean knows who I am even though I don't come that often.He treat me with high respect.
Recomendado
ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 01/31/2019 02:35 PM

We appreciate your positive feedback about our business. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Empleados con los que trabajó
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.