ST

Sean Tolton

ASM
Calificación General
Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5
4.8
(1327 reviews)
70

DJ
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Deborah J.
Upper Marlboro, MD
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
08/28/2020
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
FRIENDLY SERVICE
I like your set up of greeting. Take the pictures .
Every one ask if you are ok.
Recomendado
ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 08/31/2020 02:26 PM

Thank you for giving us a great rating and for recommending our business to other potential customers. We are sure our entire staff here at Hyundai enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Empleados con los que trabajó

VC
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Vincent C.
Clinton, MD
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
08/28/2020
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Tech advisor
Very happy with the professionalism and knowledge of service personnel.
Recomendado
Empleados con los que trabajó

KL
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Kiera L.
District Heights, MD
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
08/25/2020
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Great Service
The team at the dealership took great care of my vehicle. I couldn’t have asked for a better service appointment.
Recomendado
ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 08/25/2020 02:35 PM

Thank you for giving us a perfect rating and for recommending our business to other potential customers. We are sure our entire staff enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Empleados con los que trabajó

DB
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Donald B.
Washington, DC
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
08/22/2020
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Outstanding results
The best dealer I have been too
Recomendado
ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 08/25/2020 02:30 PM

Thank you for giving us a perfect rating and for recommending our business to other potential customers. We are sure our entire staff enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Empleados con los que trabajó

Cliente verificado
Washington, DC
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
08/19/2020
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Great Service!
Pohanka Hyundai is a great place to take your car to, the service is great all around!
Recomendado
ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 08/21/2020 02:04 PM

 We appreciate your kind feedback about our business and employees Melanie. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Empleados con los que trabajó

VH
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Vanessa H.
Suitland, MD
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
08/18/2020
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Everything!
I'm pleased with the POHANKA experience.
Recomendado
ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 08/19/2020 10:42 AM

 We appreciate your kind feedback about our business and employees Vanessa. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Empleados con los que trabajó

Cliente verificado
Washington, DC
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
08/17/2020
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Awesome Customer Service!
The customer service from everyone I encounter has always been very professional. And I never feel like I'm being ripped off when I bring my car in for services.
Recomendado
ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 08/18/2020 02:06 PM

We appreciate your kind feedback about our business and employees. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Empleados con los que trabajó

AM
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April M.
Cheverly, MD
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
08/15/2020
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
just great
awesome service
Recomendado
ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 08/17/2020 02:26 PM

Thank you for giving us a great rating and for recommending our business to other potential customers April. We are sure our entire staff here at Hyundai enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Empleados con los que trabajó

SM
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Sade M.
Rockville, MD
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
08/14/2020
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Great Service !!!
Sean is absolutely amazing. Everytime I come in to have my car serviced I am greeted with care and my car always run smoothly once I leave. It's done in no time. Thank you.
Recomendado
ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 08/17/2020 02:25 PM

 We appreciate your positive feedback about our business and employees Sade. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Empleados con los que trabajó

KB
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Kevin B.
Bowie, MD
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
08/13/2020
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Awsome
Good service
Recomendado
ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 08/17/2020 10:25 AM

Thank you for giving us a perfect rating and for recommending our business to other potential customers Kevin. We are sure our entire staff enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Empleados con los que trabajó

EP
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Erin P.
Fort Washington, MD
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
08/13/2020
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Excellent Customer Service
My service was excellent ! My car was fixed with care and faster than I expected. My advisor Sean was outstanding and very informative through the whole process !
Recomendado
ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 08/17/2020 10:25 AM

 We appreciate your AMAZING feedback about our business and employees Erin. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Empleados con los que trabajó

JM
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Judy M.
Upper Marlboro, MD
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
08/11/2020
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Sean in Service was extremely accessible and met timelines promised.
You must not make request that are unnecessary in a for document. Suggest you add option for opting out Management or I will not bother to answer future surveys.
Recomendado
ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 08/17/2020 10:22 AM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon. Judy please feel free to follow up with any questions or concerns regarding your service or paperwork with your Advisor. 

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Empleados con los que trabajó

CW
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Claudius W.
Washington, DC
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
08/10/2020
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
They fixed my vehicle's problems
They always solved my vehicle's problems. Especially Sean is a great vehicle service intake adviser who will do all he can to get your vehicle in and out with all the savings he can get you.
Recomendado
ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 08/12/2020 02:10 PM

 We appreciate your kind feedback about our business and employees Claudius. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Empleados con los que trabajó

BE
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Beverly E.
Oxon Hill, MD
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
08/05/2020
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Convenient
Inpressed with how I was greeted right as I pulled up in the sevice dept and my vehicle was taken immediately also glad they don't do appointments. I recognize each experience will be different but I was impressed by this visit.
Recomendado
ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 08/07/2020 07:25 AM

We appreciate your trust Beverly, and we’ll do our best to continue to give you the kind of service you deserve. Thanks again, for your business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Empleados con los que trabajó

Cliente verificado
Brandywine, MD
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
08/05/2020
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Great service
As always, the services provided were great.
Recomendado
ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 08/07/2020 07:24 AM

Thank you for giving us a great rating and for recommending our business to other potential customers. We are sure our entire staff here at Hyundai enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Empleados con los que trabajó

CY
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Charlene Y.
Washington, DC
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
08/03/2020
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
AOC
No comment
Recomendado
ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 08/07/2020 07:17 AM

Thank you for your review and for choosing Pohanka for your service Charlene. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Empleados con los que trabajó

PW
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Patricia W.
Washington, DC
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
08/01/2020
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
I love Capital Heights Pohanka Hyundai
I have always received top notch service there. The prices for service are competitive and fair. The staff is wonderful especially my Favorite service manager Sean Tolton. He has been with me for over 10 years when I had a Saturn. I trust his expertise and he is a consumate professional
Recomendado
ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 08/07/2020 07:06 AM

 We appreciate your AMAZING feedback about our business and employees Patricia. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

KB
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Kevina B.
Hyattsville, MD
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/30/2020
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Excellent Service
My car stays in great condition thanks to Sean and the Hyundai Auto Service Center.
Recomendado
ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 08/07/2020 06:52 AM

 We appreciate your kind feedback about our business and employees Kevina. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Empleados con los que trabajó

LB
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Lashanntel B.
District Heights, MD
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
07/29/2020
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Nice
Excellent
Recomendado
ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 07/29/2020 02:32 PM

We appreciate your trust Lashantel, and we’ll do our best to continue to give you the kind of service you deserve. Thanks again, for your business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Empleados con los que trabajó

Cliente verificado
District Heights, MD
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/27/2020
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Customer for Life
When I purchased my first 2005 Santa Fe, I was hooked. I purchased my second which is 2009 Santa Fe Limited. Now if I can get the Palisade in my budget, that will be hands down for me. The service department team is great. Never had an issue with them nor a problem with my vehicle. I just take it in for routine maintenance. It helps to have coupons, if not one will show up.
Recomendado
ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 07/29/2020 02:30 PM

 We appreciate your AMAZING feedback about our business and employees. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Empleados con los que trabajó
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.