ST

Sean Tolton

ASM
Calificación General
Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5
4.8
(1327 reviews)
70

Cliente verificado
Bowie, MD
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/05/2020
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
car service
great.
Recomendado
MIGUEL D. de Pohanka Hyundai respondió el 10/07/2020 01:48 PM

Thank you for your review and for choosing Pohanka for your service. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.

Empleados con los que trabajó

Cliente verificado
Washington, DC
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
10/04/2020
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Service Center is Great
Service center is great when you get the right Advisor. Sean is the best!
Recomendado
MIGUEL D. de Pohanka Hyundai respondió el 10/07/2020 01:51 PM

Thank you for your review and for choosing Pohanka for your service. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.

Empleados con los que trabajó

GK
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Giovanni K.
Fairfax, VA
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/01/2020
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Great sales and service experience!
Just purchased a 2020 Sonata Hybrid. Very happy with my experience with both the sales (Rafa) and service (Sean). Would definitely recommend to a friend.
Recomendado
MIGUEL D. de Pohanka Hyundai respondió el 10/07/2020 01:54 PM

Thank you for giving us a perfect rating and for recommending our business to other potential customers Giovanni. We are sure our entire staff enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

Empleados con los que trabajó

CO
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Carlos O.
Hyattsville, MD
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
09/29/2020
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Best Dealer in Town
Pohanka Hyundai is the best place to purchase your next car, their customer service and staff are awesome!
Recomendado
MIGUEL D. de Pohanka Hyundai respondió el 10/07/2020 02:00 PM

We appreciate your positive feedback about our business and employees Carlos. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

Empleados con los que trabajó

BA
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Billy A.
Upper Marlboro, MD
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
09/29/2020
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Satisfied Customer
Each time I bring my car in for service, I am happy to see Sean at the desk. Why? Because I know things will get done!
Recomendado
MIGUEL D. de Pohanka Hyundai respondió el 10/07/2020 02:02 PM

 We appreciate your positive feedback about our business and employees Billy. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

Empleados con los que trabajó

Cliente verificado
New Carrollton, MD
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
09/25/2020
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Satisfied Customer
Friendly and professional staff. They set expectations upfront and let’s you know if there will be any further delays beforehand.
Recomendado
MIGUEL D. de Pohanka Hyundai respondió el 10/07/2020 02:05 PM

Thank you for your review and for choosing Pohanka for your service. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.

Empleados con los que trabajó

DL
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Donna L.
Washington, DC
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
09/24/2020
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
D.L
Personal are very kind and very informative.
Recomendado
MIGUEL D. de Pohanka Hyundai respondió el 10/07/2020 01:34 PM

 We appreciate your kind feedback about our business and employees Donna. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

Empleados con los que trabajó

SO
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Samuel O.
District Heights, MD
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
09/24/2020
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Overall good service, but could be improved
Time is of the essence, it took longer to complete my first ever routine service (oil change), was told an hr and half to 2 hrs, took 2 and half hrs.
Recomendado
ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 09/30/2020 07:42 AM

Thank you for your feedback Samuel. We here at Hyundai appreciate you sharing your thoughts and concerns; we will reevaluate our approach and intend to leave you with your best experience on your next visit.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Empleados con los que trabajó

KP
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Karen P.
Fort Washington, MD
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
09/23/2020
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Satisfaction Guaranteed
As always, I give a shout out to Sean Tolton, the service advisor, who kept me abreast of the situation regarding my vehicle.
I would also like to acknowledge the service technician, Colin Henry, who took the time and patience to figure out the problem and repair it
So as a consistent customer of Pohanka Hyundai of Capitol Heights, all I can ever say is: FANTASTIC EXPERIENCES ALWAYS!!!
Recomendado
ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 09/30/2020 05:50 AM

Thank you for your wonderful 5 star rating Karen, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Empleados con los que trabajó

TG
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Tamara G.
Washington, DC
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
09/21/2020
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
In and then out. Fast excellent service
In and then out. Fast excellent service
Recomendado
ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 09/30/2020 05:43 AM

Thank you for giving us a perfect rating and for recommending our business to other potential customers Tamara. We are sure our entire staff enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Empleados con los que trabajó

Cliente verificado
Vienna, VA
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
09/17/2020
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Fixed fast and right the first time
Fixed my Genesis fast and right the first time. Very satisfied with the good communication and update. Small things make a big difference.
Recomendado
ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 09/30/2020 05:40 AM

We appreciate your trust, and we’ll do our best to continue to give you the kind of service you deserve. Thanks again, for your business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Empleados con los que trabajó

DT
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Desmond T.
Suitland, MD
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
09/16/2020
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Great Dealership
Not many people were there so the service was fast. The reps were helpful and friendly.
Recomendado
ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 09/30/2020 05:39 AM

 We appreciate your positive feedback about our business and employees Desmond. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Empleados con los que trabajó

LH
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Lawrence H.
Washington, DC
2020 Hyundai Ioniq Hev
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
09/12/2020
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Service done well
Our passenger side mirror was vandalized and the repair was well done. Sean worked with me through the whole process and all went very well.
Recomendado
ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 09/15/2020 01:56 PM

Thank you for giving us a perfect rating and for recommending our business to other potential customers Lawrence. We are sure our entire staff enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Empleados con los que trabajó

OJ
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Ola J.
Washington, DC
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
09/09/2020
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Service Advisor Sean is great
,,,,
Recomendado
ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 09/10/2020 07:26 AM

Thank you for your review Ola. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Empleados con los que trabajó

WT
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William T.
Gambrills, MD
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
09/08/2020
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Simply the Best!
Once again, Pohanka provided me simply the best service I have ever received from a dealer in over 55 years of owning and servicing cars. You can count on Pohanka!
Recomendado
ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 09/10/2020 07:24 AM

 We appreciate your kind feedback about our business and employees William. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Empleados con los que trabajó

Cliente verificado
Suitland, MD
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
09/08/2020
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Friendly
Very friendly
Recomendado
ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 09/10/2020 07:17 AM

 We appreciate your kind feedback about our business and employees. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Empleados con los que trabajó

DJ
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Deborah J.
Washington, DC
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
09/07/2020
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
The employees is what makes the experience great.Always friendly
Your mechanic seem to be top notch and know what they’re doing and how to repair the vehicles. The cost is what drive people away from dealerships.
Recomendado
ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 09/08/2020 02:19 PM

Thank you for providing your feedback Deborah. We appreciate the time you have taken and will actively use it to improve our services to you. We would like to invite you back to our business for your next service in an effort to supply you with more efficiency and positive end result. 

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Empleados con los que trabajó

AB
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Anna B.
Upper Marlboro, MD
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
09/04/2020
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
My SanteFe Sericr
Sean was great during the routine maintenance to my SanteFe. Always so personable! Great customer service!
Recomendado
ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 09/08/2020 02:18 PM

 We appreciate your positive feedback about our business and employees Anna. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Empleados con los que trabajó

Cliente verificado
Laurel, MD
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
08/31/2020
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Angeline's Analysis
The people working at Pohanka Hyundai are always courteous and sincere. When I have questions, I am heard and my concerns are addressed. The facility is always clean and comfortable.
Recomendado
ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 09/08/2020 02:15 PM

 We appreciate your positive feedback about our business and employees. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Empleados con los que trabajó

KP
gravatar
Kenneth P.
Washington, DC
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
08/30/2020
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Great place for ypur car
I always receive good service.sean tolton makes sure my car is in good shape and lets me know if and when I need to do anything else.
Recomendado
ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 08/31/2020 02:25 PM

Thank you for your wonderful 5 star rating, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Empleados con los que trabajó
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.