ST

Sean Tolton

ASM
Calificación General
Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5
4.8
(1327 reviews)
70

Cliente verificado
District Heights, MD
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
02/13/2021
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Great Customer Service!
Great staff and speedy service!
Recomendado
MIGUEL D. de Pohanka Hyundai respondió el 02/15/2021 04:41 AM

Thank you for your review and for choosing Pohanka for your service. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.

Empleados con los que trabajó

TW
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Tyrone W.
Suitland, MD
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
02/11/2021
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Sean, Service representative
Sean is always friendly and accommodating!
Recomendado
MIGUEL D. de Pohanka Hyundai respondió el 02/12/2021 06:25 AM

Thank you for your wonderful 5 star rating, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.


DJ
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Debra J.
Upper Marlboro, MD
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
02/09/2021
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
The Service that’s received
Every time I come in for service I’m always satisfied, don’t have any complaints
Recomendado
MIGUEL D. de Pohanka Hyundai respondió el 02/10/2021 09:28 AM

Thank you for your wonderful 5 star rating, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us Debra. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.

Empleados con los que trabajó

AW
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Amaree W.
Capitol Heights, MD
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
02/09/2021
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Great service
It was outstanding and great
Recomendado
MIGUEL D. de Pohanka Hyundai respondió el 02/10/2021 09:17 AM

Thank you for your wonderful 5 star rating, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us Amaree. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.


PG
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Paula G.
Greater Landover, MD
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
02/09/2021
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
The waiting area was clean. The timeframe of service completed was within my expectation.
My Service representative (Sean) was polite & very informative. Very helpful. I am grateful for his knowledge & kindness during my visit.
Recomendado
MIGUEL D. de Pohanka Hyundai respondió el 02/10/2021 09:16 AM

We appreciate your positive feedback about our business and employees. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

Empleados con los que trabajó

Cliente verificado
Largo, MD
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
01/28/2021
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Service Visit
Customer Service Rep Sean went above and beyond to provide excellent customer care. Pohanka Hyundia should be grateful for the professional quality service that Sean delivers.
Recomendado
MIGUEL D. de Pohanka Hyundai respondió el 01/29/2021 01:37 PM

Thank you for providing your feedback. We appreciate the time you have taken and we will actively use it to improve our services to you. We would like to invite you back to our business for your next service in an effort to supply you with more efficiency and positive end result. We will also reevaluate our approach and intend to leave you with your best experience on your next visit. 

Empleados con los que trabajó

IB
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Ian B.
Capitol Heights, MD
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/26/2021
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Just had an oil change
I brought my car in for an oil change and got it back in a hour.
Recomendado
MIGUEL D. de Pohanka Hyundai respondió el 01/27/2021 04:55 AM

Thank you for your wonderful 5 star rating, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us Ian. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.


PJ
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Patricia J.
Upper Marlboro, MD
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/22/2021
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Professional
Wouldn't take my car anywhere else.
Recomendado
MIGUEL D. de Pohanka Hyundai respondió el 01/25/2021 05:04 AM

We appreciate your positive feedback about our business and employees Patricia. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.


AH
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Anthony H.
Washington, DC
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/19/2021
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Smooth Sean
Sean customer service was exceptional
Recomendado
MIGUEL D. de Pohanka Hyundai respondió el 01/19/2021 06:28 AM

Thank you for your review and for choosing Pohanka for your service Anthony. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.

Empleados con los que trabajó

JS
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Jacquelyn S.
Washington, DC
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/16/2021
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Pohanka’s pleasant and knowledgeable personnel!
My service visit was for a recall repair. My service advisor ordered the part, called me when it was received, and made sure that my visit was as convenient as possible. I couldn’t ask for more!
Recomendado
MIGUEL D. de Pohanka Hyundai respondió el 01/18/2021 09:17 AM

We appreciate your positive feedback about our business and employees Jacquelyn. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

Empleados con los que trabajó

DJ
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Derek J.
Falls Church, VA
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/14/2021
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Best place to buy a car.
The energy and level of customer service is outstanding.
Recomendado
MIGUEL D. de Pohanka Hyundai respondió el 01/15/2021 06:17 AM

 We appreciate your positive feedback about our business and employees Derek. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

Empleados con los que trabajó

Cliente verificado
Greater Landover, MD
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/14/2021
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Service
Scheduled appointment time should be considered instead of saying we do service on basis of first come first serve. Other than that service experience was great and satisfactory
Recomendado
MIGUEL D. de Pohanka Hyundai respondió el 01/15/2021 06:15 AM

Thank you for providing your feedback. We appreciate the time you have taken and we will actively use it to improve our services to you. We would like to invite you back to our business for your next service in an effort to supply you with more efficiency and positive end result. 


MJ
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Marcella J.
Fort Washington, MD
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/14/2021
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Personnel and service
Sean Tolson the service tech is very professional and caring. Whenever I come or make an appointment I always ask for him, because I know whatever the problem is he’s going to make sure it’s taken care of.
Recomendado
MIGUEL D. de Pohanka Hyundai respondió el 01/15/2021 06:14 AM

We appreciate your positive feedback about our business and employees Marcella. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

Empleados con los que trabajó

IS
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Inez S.
Greenbelt, MD
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/14/2021
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Good service
Very professional and courteous.
Recomendado
MIGUEL D. de Pohanka Hyundai respondió el 01/14/2021 11:25 AM

We appreciate your positive feedback about our business and employees Inez. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

Empleados con los que trabajó

BH
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Bluette H.
Fairmount Hgt, MD
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/14/2021
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
I live close and as senior this is important and good dependable service.
I was treated as I was important. Mr Tolton took time to make sure that I understood all that was needed and done.
Recomendado
MIGUEL D. de Pohanka Hyundai respondió el 01/14/2021 10:40 AM

 We appreciate your positive feedback about our business and employees. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.


HE
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Hermina E.
Capitol Heights, MD
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/07/2021
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Clean and inviting
The service was fast and the staff were very efficient. Very good customer service.
Recomendado
MIGUEL D. de Pohanka Hyundai respondió el 01/09/2021 11:11 AM

Thank you Hermina for your review and for choosing Pohanka for your service. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.

Empleados con los que trabajó

VC
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Vincent C.
Clinton, MD
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
01/06/2021
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Professionalism of service rep
Satisfied with service
Recomendado
MIGUEL D. de Pohanka Hyundai respondió el 01/18/2021 09:52 AM

Thank you for your feedback Vincent. We here at Hyundai appreciate you sharing your thoughts and concerns; we will reevaluate our approach and intend to leave you with your best experience on your next visit.

Empleados con los que trabajó

JT
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Johnny T.
Capitol Heights, MD
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
12/30/2020
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Best World class service at Hyundai
First I would like to thank Sean and Shannon in services at pohanka Hyundai for their extraordinary world class service. Also the Hyundai family have always show professionalism and kindness to me. I will always be sort of the family and will come back again for my next car.
Recomendado
MIGUEL D. de Pohanka Hyundai respondió el 12/30/2020 02:25 PM

Thank you Johnny for your review and for choosing Pohanka for your service. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.

Empleados con los que trabajó

Cliente verificado
District Heights, MD
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
12/28/2020
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
The communication took the customer and explanation of service provided.
The wait time was just as they promised. The communication bylaws email exceptionally well.
Recomendado
MIGUEL D. de Pohanka Hyundai respondió el 12/30/2020 02:28 PM

Thank you for your review and for choosing Pohanka for your service. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.

Empleados con los que trabajó

JP
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Jocelyn P.
District Heights, MD
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
12/21/2020
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Great
Greay
Recomendado
MIGUEL D. de Pohanka Hyundai respondió el 12/21/2020 01:26 PM

Thank you for your wonderful 5 star rating, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.

Empleados con los que trabajó
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.