WB

WILL BISHOP

Calificación General
Calificación general 4.6/5Calificación general 4.6/5Calificación general 4.6/5Calificación general 4.6/5Calificación general 4.6/5
4.6
(917 reviews)
67

AB
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Andrea B.
Upper Marlboro, MD
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/28/2020
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
My service agent Wil
Provides good service . Always accommodating under any circumstances. Weekend service just as good as weekday service from the service agent to the mechanics to the drivers that shuttle customers.
Recomendado
ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 06/30/2020 02:14 PM

Thank you for giving us a perfect rating and for recommending our business to other potential customers Andrea. We are sure our entire staff enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Empleados con los que trabajó

Cliente verificado
Glenarden, MD
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/27/2020
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Good service overall
My service advisor, Will Bishop is great
Recomendado
ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 06/30/2020 02:13 PM

Thank you for your wonderful 5 star rating, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Empleados con los que trabajó

Cliente verificado
Washington, DC
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/27/2020
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Always a great experience
They were super busy but as always, they got me in and out!
Recomendado
ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 06/30/2020 02:13 PM

Thank you for giving us a great rating and for recommending our business to other potential customers. We are sure our entire staff here at Hyundai enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Empleados con los que trabajó

SS
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Sandra S.
District Heights, MD
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
06/27/2020
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Cleanliness....professionalism.....concern
I was greeted with a smile and immediate attention about my car. Only thing they did not do was wash my car. But overall, service was done quickly to my satisfaction.
Recomendado
ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 06/30/2020 02:13 PM

Thank you for your feedback Sandra. We here at Hyundai appreciate you sharing your thoughts and concerns; we will reevaluate our approach and intend to leave you with your best experience on your next visit.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Empleados con los que trabajó

RF
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Rosa F.
Washington, DC
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/24/2020
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
2014 Hyundai sonata
Great people & Great customer service.
Recomendado
ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 06/26/2020 08:40 AM

 We appreciate your positive feedback about our business and employees Rosa. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Empleados con los que trabajó

SW
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Sherry W.
Hyattsville, MD
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/23/2020
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Trustworthy, Outstanding Service
I have trusted Pohanka Hyundai with my auto needs since 2001. Pohanka Hyundai has always provided me with outstanding service. They are the best!!
Recomendado
ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 06/25/2020 02:08 PM

Thank you for giving us a perfect rating and for recommending our business to other potential customers Sherry. We are sure our entire staff enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Empleados con los que trabajó

Cliente verificado
Hyattsville, MD
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/22/2020
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Service
Every time, I visit this service center I receive excellent service. My car tech, Will is the best
Recomendado
ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 06/25/2020 02:07 PM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Empleados con los que trabajó

MD
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Marius D.
Bladensburg, MD
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/22/2020
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Good customer service
I just want to say the service advisor Mr Will Bishop was wonderful, very funny man but good customer care and my car was well taken care of
Recomendado
ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 06/23/2020 02:08 PM

Thank you for your wonderful 5 star rating Marius, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Empleados con los que trabajó

Cliente verificado
Suitland, MD
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/19/2020
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Customer service and welcoming feeling
Smooth transaction and very professional. Communication was awesome throughout. Never leaving a question unanswered until I was satisfied with my service and experience.
Recomendado
ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 06/23/2020 02:04 PM

 We appreciate your AMAZING feedback about our business and employees. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Empleados con los que trabajó

AB
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Angela B.
Washington, DC
Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5
06/13/2020
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
It Was Good
Good
Recomendado
ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 06/15/2020 12:39 PM

Thank you for taking the time to speak with us here at Pohanka Hyundai and expressing your concerns. We are happy to hear that your service advisor took great care of you while you were here. Please take the time to rescore this survey on how you felt the dealership appropriately took care of your concerns. Thank you again!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Empleados con los que trabajó

Cliente verificado
Glenn Dale, MD
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/12/2020
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Exceptional Service
My service advisor Will Bishop was very professional, friendly and knowledgeable and thoroughly explained the recommended services for my 2013 Sonata. I also appreciate the professionalism and friendliness of the Hyundai Shuttle Driver Gary who got me home safely.??
Recomendado
ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 06/15/2020 02:05 PM

 We appreciate your AMAZING feedback about our business and employees. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Empleados con los que trabajó

JM
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John M.
Washington, DC
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/10/2020
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Pohanka Hyundai / Honda
Will And Laura are fantastic! Went to the wrong service department (Honda instead of Hyundai) and they rolled out the red carpet for me!
Recomendado
ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 06/12/2020 01:48 PM

 We appreciate your AMAZING feedback about our business and employees John. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Empleados con los que trabajó

MW
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Mary W.
Largo, MD
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/10/2020
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Warm welcome, cleanliness
Everyone was very courteous
Recomendado
ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 06/12/2020 01:47 PM

 We appreciate your positive feedback about our business and employees Mary. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Empleados con los que trabajó

KP
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Karen P.
Fort Washington, MD
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/10/2020
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Satisfied Customer
My car is were taken care of..can get a little pricey at times, but good quality comes at a office 3
Recomendado
ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 06/12/2020 01:45 PM

We appreciate your trust Karen, and we’ll do our best to continue to give you the kind of service you deserve. Thanks again, for your business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Empleados con los que trabajó

RT
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Robbin T.
Oxon Hill, MD
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/09/2020
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Great service
As long as I have my car. I will always take it there for service. They never let me down. I'm always in and out.
Recomendado
ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 06/12/2020 01:38 PM

Thank you for giving us a great rating and for recommending our business to other potential customers Robbin. We are sure our entire staff here at Hyundai enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Empleados con los que trabajó

TC
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Tracy C.
Upper Marlboro, MD
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/07/2020
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Customer service
Great service
Recomendado
ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 06/08/2020 01:58 PM

Thank you for giving us a great rating and for recommending our business to other potential customers Tracy. We are sure our entire staff here at Hyundai enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Empleados con los que trabajó

Cliente verificado
Upr Marlboro, MD
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/06/2020
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Location
Fast service and communication. The woman in charge of exchanging the money for keys during check out did not have a mask on unfortunately.
Recomendado
ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 06/08/2020 01:58 PM

Thank you for your feedback. We here at Hyundai appreciate you sharing your thoughts and concerns; we will reevaluate our approach and intend to leave you with your best experience on your next visit.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Empleados con los que trabajó

SC
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Slats C.
Suitland, MD
Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5
06/05/2020
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Communication should have better
Ok
No Recomendado
ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 06/08/2020 01:54 PM

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Empleados con los que trabajó

CB
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Carlos B.
Temple Hills, MD
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/01/2020
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
One of the best customer service
10
Recomendado
ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 06/01/2020 02:06 PM

Thank you for giving us a perfect rating and for recommending our business to other potential customers Carlos. We are sure our entire staff enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Empleados con los que trabajó

RS
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Rasheedah S.
Washington, DC
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
05/29/2020
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Great Staff
I love these people! The staff is totally amazing...
Recomendado
ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 06/01/2020 01:42 PM

Thank you for your wonderful 5 star rating Rasheedah, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Empleados con los que trabajó
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.