DONNELL BROWN

Timothy B.

Laurel, MD

2017 Hyundai Santa Fe

03/04/2020

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Customer service!!!

Time and excellent customer service!!!

Recomendado

MICHAEL J G., Service Manager de College Park Hyundai respondió el 03/24/2020 05:19 PM

Thank you for taking the time to complete the survey. We really appreciate the 5 Star rating and your comments!

Empleados con los que trabajó

Eunice F.

Hyattsville, MD

2015 Hyundai Sonata

03/03/2020

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Great Service

Service Technicians treat you with respect, , explain services required and answer questions you may have.

Recomendado

MICHAEL J G., Service Manager de College Park Hyundai respondió el 03/24/2020 05:19 PM

Thank you for taking the time to complete the survey. We really appreciate the 5 Star rating and your kind comments!

Empleados con los que trabajó

Cliente verificado

Randallstown, MD

02/27/2020

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Service center

Excellent service

Recomendado

MICHAEL J G., Service Manager de College Park Hyundai respondió el 03/24/2020 05:30 PM

Thank you for taking the time to complete the survey. We really appreciate the 5 Star rating!

Empleados con los que trabajó

Chrispin R.

Beltsville, MD

02/20/2020

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Awesome

Always professional!

Recomendado

MICHAEL J G., Service Manager de College Park Hyundai respondió el 03/24/2020 07:15 PM

Thank you for taking the time to complete the survey. We really appreciate the 5 Star rating!

Empleados con los que trabajó

Sonja O.

Laurel, MD

2019 Hyundai Elantra

01/28/2020

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Very Happy Customer!

I am a very satisfied Hyundai driver. I took my car to the service department I was having issues with the high beam. Mike in the service department told me to bring my car in. They figured out the problem and replace my have been. I'm an extremely happy as satisfied customer.When you recommend a car dealership to your friends and family It has to come from the heart. This was my 1st brand new car and I'm extremely satisfied. Go and buy a Hyundai on route one in CollegePark MD trust me you won't regret it.

Recomendado

MICHAEL J G., Service Manager de College Park Hyundai respondió el 02/01/2020 06:19 AM

Thank you for taking the time to complete the survey. We really appreciate the 5 Star rating and your comments...WOW! I'm glad you gave me the opportunity to make things right. We look forward to seeing you for your next service!

Empleados con los que trabajó

Marian H.

2019 Hyundai Tucson

01/27/2020

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Great service !!

Polite and quick service

Recomendado

MICHAEL J G., Service Manager de College Park Hyundai respondió el 02/01/2020 06:22 AM

Thank you for taking the time to complete the survey. We really appreciate the 5 Star rating and your comments. We look forward to seeing you for your next service!

Empleados con los que trabajó

Cliente verificado

Bowie, MD

2017 Hyundai Elantra

01/23/2020

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Exceptional service

Entire staff are very professional and helpful. .

Recomendado

MICHAEL J G., Service Manager de College Park Hyundai respondió el 02/01/2020 06:54 AM

Thank you for taking the time to complete the survey. We really appreciate the 5 Star rating and your comments. We look forward to seeing you for your next service!

Empleados con los que trabajó

Vivian W.

Hyattsville, MD

01/10/2020

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

EVERYONE is curteous

quick service and I like the diagnostic sheet. I would like to have my windshields washed if possible.

Recomendado

MICHAEL J G., Service Manager de College Park Hyundai respondió el 01/13/2020 06:20 PM

Thank you for taking the time to complete the survey. We really appreciate the 5 Star rating! We look forward to seeing you again.

Empleados con los que trabajó

Cliente verificado

Silver Spring, MD

2013 Hyundai Elantra

01/09/2020

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Reliable Service Department

I have received consistent honest, reliable service from College Park Hyundai's service department for five years now. The wait time while getting my car serviced has always been appropriate.

Recomendado

MICHAEL J G., Service Manager de College Park Hyundai respondió el 01/13/2020 06:18 PM

Thank you for taking the time to complete the survey. We really appreciate the 5 Star rating! and your comments We look forward to seeing you again.

Empleados con los que trabajó

Neva G.

Cheverly, MD

2016 Hyundai Tucson

12/16/2019

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Supervisor

They work very well

No Recomendado

MICHAEL J G., Service Manager de College Park Hyundai respondió el 12/30/2019 03:12 PM

Thank you for taking the time to complete the survey. We really appreciate the 5 Star survey.

Empleados con los que trabajó

Kasandra D.

Washington, DC

2014 Hyundai Elantra

12/11/2019

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

My Review

My Service Manger was great and explained was everything to me in detail. I will return again with any service needs

Recomendado

MICHAEL J G., Service Manager de College Park Hyundai respondió el 12/11/2019 12:48 PM

Thank you for taking the time to complete the survey. We really appreciate the 5 Star rating. Your comments made Donnell's day. We look forward to working with you in the future.

Empleados con los que trabajó

2017 Hyundai Ioniq Hybrid

Cliente verificado

Washington, DC

11/16/2019

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Poor trsnsmission

I have repeatedly asked them to find out why the transmission is so jerky. The reply is always that, if they can’t experience it, they can’t fix it, even tho they drove it for several days some months ago. It’s worse after the most recent servicing.

No Recomendado

MICHAEL J G., Service Manager de College Park Hyundai respondió el 11/27/2019 03:11 PM

Thank you for taking the time to complete the survey. I'd like to help with your concern related to the transmission. Please contact me so we can set up a time to better evaluate your vehicle.

Empleados con los que trabajó

2018 Hyundai Santa Fe Sport

Cliente verificado

Washington, DC

11/03/2019

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Service Review

My service advisor, Donnell Brown, provides excellent customer service. I appreciate the manner in which he takes the time to explain maintenance issues to customers and gets the service done in a timely manner.

Recomendado

MICHAEL J G., Service Manager de College Park Hyundai respondió el 11/17/2019 05:58 PM

Thank you for taking the time to complete the survey. We really appreciate the 5 Star rating! Your comments made Donnell's day. We look forward to serving you again in the future.

Empleados con los que trabajó

Howard G.

Severn, MD

2017 Hyundai Tucson

10/10/2019

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Oil change

My scheduled appointment was on time and the service quick and courteous.

Recomendado

MICHAEL J G., Service Manager de College Park Hyundai respondió el 10/11/2019 08:57 PM

Thank you for taking the time to complete the survey. We appreciate the 5 Star survey and your comments!

Empleados con los que trabajó

2015 Hyundai Sonata Hybrid

Mohammed A.

Silver Spring, MD

10/08/2019

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Trying their best

The personnel/employees appear to be doing their best. The whole service center needs to be expanded
if the services are to improve beyond being "good" to becoming "better."

Recomendado

MICHAEL J G., Service Manager de College Park Hyundai respondió el 10/11/2019 09:24 PM

Thank you for taking the time to complete the survey. We do have some physical limitations, but will continue to work hard to earn the 5th star on your next visit.

Empleados con los que trabajó

2014 Hyundai Santa Fe Sport

Nana K.

Greenbelt, MD

10/02/2019

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Need better customer service in the service dept

Idk if I would or wouldn’t recommend someone because it’s not the entire business that unsatisfactory just just the associates at the service dept.

No Recomendado

MICHAEL J G., Service Manager de College Park Hyundai respondió el 10/11/2019 09:10 PM

Thank you for taking the time to complete the survey. Your feedback is very important to me. It will help me coach our staff to improve our service in the future.

Empleados con los que trabajó

Cliente verificado

Washington, DC

2016 Hyundai Elantra

10/01/2019

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Service maintenance

Received above average service.

Recomendado

MICHAEL J G., Service Manager de College Park Hyundai respondió el 10/11/2019 09:39 PM

Thank you for taking the time to complete the survey. We appreciate the 4 Star survey and your comments! We will continue to work hard to earn the 5th star on your next visit.

Empleados con los que trabajó

Elbert K.

Beltsville, MD

10/01/2019

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Complaint

Hi
When I was there doing my first maintenance check in my wife’s Santa Fe, I was told there would be a sticker in the car wind shield to tell when to do it next time.
I got to the car, and there was no sticker.

Besides it, was all good.

Recomendado

MICHAEL J G., Service Manager de College Park Hyundai respondió el 10/11/2019 09:19 PM

Thank you for taking the time to complete the survey. I don't know why the oil change reminder sticker was not there. I will have 1 mailed to you. We will continue to work hard to earn that 5th star on your next visit.

Empleados con los que trabajó

Alisha P.

College Park, MD

2013 Hyundai Azera

09/26/2019

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

courteous service technician --- took the extra time to answer questions I had regarding my vehicle

would appreciate correcting the spelling of my name

Recomendado

MICHAEL J G., Service Manager de College Park Hyundai respondió el 10/07/2019 05:55 PM

Thank you for taking the time to complete the survey. We appreciate the 4 Star rating and your comments! Please reply back with the correct spelling and I will update our records.

Empleados con los que trabajó