DONNELL BROWN

SERVICE CONSULTANT

College Park Hyundai

Calificación General

4.7

(303 reviews)

72

Reseñas de DONNELL BROWN

MH

Mary H.

Hyattsville, MD

2011 Hyundai Sonata

07/31/2020

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Customer Survey

The service tech was very professional. He answered my questions and concerns in a manner that gave me confidence that my car would be serviced with the utmost care and professionalism.

Recomendado

STEVEN M F. de College Park Hyundai respondió el 08/01/2020 05:25 AM

Thank you for taking the time to complete the survey, and for your kind comments! We strive to deliver the service quality and condfidence that you deserve. We really appreciate the 5 Star rating and we look forward to servicing your car again in the future!

Empleados con los que trabajó

SERVICE CONSULTANT

BL

Bruce L.

Columbia, MD

2015 Hyundai Sonata

07/28/2020

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Be willing to follow-up!

When I checked in I had a question on whether I needed a rotation (easily checkable by looking at my history). I didn't need one, but the rotation was performed. Apparently a lug nut was lost during the rotation, and the car sat until I asked about the status. To their credit, service management made sure the lug nut was replaced, and all 4 wheels were reset on a lift.

Recomendado

STEVEN M F. de College Park Hyundai respondió el 07/29/2020 12:25 PM

Good afternoon Mr. Leroy. I wanted to again take this opportunity to thank you for the feedback on our performance with your service visit as it is our report card and shows us where we can improve. We apologize for the lack of ammenities with regards to refreshments, but the current situation dictates that we can't have those items available. As we discussed, I am a coffee-holic myself, and not being able to brew coffee has, if nothing else, given me ample opportunity to get additional excercise walking to and from Dunkin Donuts every day! Should you have any issues or concerns in relationship to your visit, do not hesitate to contact me directly, Steve Fradkin, (301) 441-1313 ext 2703.
Again, we thank you for your business and for your valuable feedback!

Empleados con los que trabajó

SERVICE CONSULTANT

YT

Yolanda T.

Laurel, MD

2012 Hyundai Elantra

07/21/2020

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Customer Service

Had a good visit. Wasn't there for a car repair, it was for a mileage check.

Recomendado

STEVEN M F. de College Park Hyundai respondió el 07/22/2020 03:53 AM

Thank you for taking the time to complete the survey. I apologize that we did not provide the level of service that you expect and deserve when doing business with us. It is our goal to achieve the 5 star service you expect from us, and know that we will strive to continue improving to earn five stars on your next visit! Thank you for helping us to better assist you!

Empleados con los que trabajó

SERVICE CONSULTANT

Cliente verificado

Silver Spring, MD

2016 Hyundai Tucson

ReScore Reseña™

07/16/2020

Cliente Verificado

Categoría: Service

Satisfactory Service

The Tech was friendly and professional. Transparency was important as I ended up waiting for 4+ hours. However that was understandable given the times with the chaos of the pandemic. They had stated one of the tech was absent so I expected a delay. And I appreciated that I was told from the very beginning.
Overall, customer service was excellent.

Recomendado

Empleados con los que trabajó

SERVICE CONSULTANT

RB

Robert B.

Washington, DC

2019 Hyundai Santa Fe

07/06/2020

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Great and timely service

Great service

Recomendado

MICHAEL J G., Service Manager de College Park Hyundai respondió el 07/06/2020 06:12 PM

Thank you for taking the time to complete the survey. We really appreciate the 5 Star rating and look forward to serving you again in the future.

Empleados con los que trabajó

SERVICE CONSULTANT

Cliente verificado

Silver Spring, MD

2016 Hyundai Tucson

ReScore Reseña™

07/16/2020

Cliente Verificado

Categoría: Service

Satisfactory Service

The Tech was friendly and professional. Transparency was important as I ended up waiting for 4+ hours. However that was understandable given the times with the chaos of the pandemic. They had stated one of the tech was absent so I expected a delay. And I appreciated that I was told from the very beginning.
Overall, customer service was excellent.

Recomendado

Reseña Original

07/03/2020

Tipo de Servicio: Repair

Categoría: Service

Acceptable service

The Tech was great in communicating

Recomendado

MICHAEL J G., Service Manager de College Park Hyundai respondió el 07/04/2020 01:15 PM

Thank you for taking the time to complete the survey. I apologize that we did not provide the level of service that you expect and deserve when doing business with us. I would like to speak with you in the coming week to learn more about what happenned so we can improve our service to you.

Empleados con los que trabajó

SERVICE CONSULTANT

Cliente verificado

Hyattsville, MD

2012 Hyundai Genesis

07/02/2020

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Very unprofessional, unfriendly, and arrogant staffs.

Very unprofessional, unfriendly, and arrogant staffs.

No Recomendado

MICHAEL J G., Service Manager de College Park Hyundai respondió el 07/04/2020 01:03 PM

Thank you for taking the time to complete the survey. I apologize that we did not provide the level of service that you expect and deserve when doing business with us. Your feedback is very important to me. The comments you provided are so opposite everything that we teach, I'd really appreciate the opportunity to speak with you to learn more so that we can improve. I look forward to working with you.

Empleados con los que trabajó

SERVICE CONSULTANT

JK

Jim K.

Silver Spring, MD

2012 Hyundai Santa Fe

06/27/2020

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Exceptional service at the customer's entire satisfaction.

Excellent service, kindness, respect, the personnel makes you feel home and you are well taken care of.

Recomendado

MICHAEL J G., Service Manager de College Park Hyundai respondió el 07/01/2020 07:00 PM

Thank you for taking the time to complete the survey. We really appreciate the 5 star rating and your comments. We look forward to serving you again in the future!

Empleados con los que trabajó

SERVICE CONSULTANT

AP

Allen P.

Glenarden, MD

2020 Hyundai Palisade

06/26/2020

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Management and the Employees Customer Service

Thanks to Mr Walt and Mr Darnell

Recomendado

MICHAEL J G., Service Manager de College Park Hyundai respondió el 07/01/2020 07:00 PM

Thank you for taking the time to complete the survey. We really appreciate the 5 star rating and your comments. We look forward to serving you again in the future!

Empleados con los que trabajó

SERVICE CONSULTANT

LS

Lamarana S.

Hyattsville, MD

2015 Hyundai Sonata

06/24/2020

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Customer

People and service

Recomendado

MICHAEL J G., Service Manager de College Park Hyundai respondió el 06/25/2020 05:33 PM

Thank you for taking the time to complete the survey. We really appreciate the 5 star rating and your comment. We look forward to serving you again in the future!

Empleados con los que trabajó

SERVICE CONSULTANT

TJ

Tyrone J.

White Plains, MD

2014 Hyundai Elantra

06/20/2020

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Great Customer service

Every team member are nice people's. I have older car and they take great care of me and the car. Thank you Hyundai!

Recomendado

MICHAEL J G., Service Manager de College Park Hyundai respondió el 06/22/2020 05:08 AM

Thank you for taking the time to complete the survey. We really appreciate the 5 star rating and your comments. We look forward to serving you again in the future!

Empleados con los que trabajó

SERVICE CONSULTANT

KA

Kenya A.

Temple Hills, MD

2015 Hyundai Sonata

06/19/2020

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Oil change

Great Service

Recomendado

MICHAEL J G., Service Manager de College Park Hyundai respondió el 06/22/2020 05:07 AM

Thank you for taking the time to complete the survey. We really appreciate the 5 star rating and your comment. We look forward to serving you again in the future!

Empleados con los que trabajó

SERVICE CONSULTANT

PS

Patience S.

Greenbelt, MD

2014 Hyundai Santa Fe Sport

06/18/2020

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

great service

came on time and my vehicle was serviced and done within the time frame

Recomendado

MICHAEL J G., Service Manager de College Park Hyundai respondió el 06/22/2020 05:04 AM

Thank you for taking the time to complete the survey. We really appreciate the 5 star rating and your comment. We look forward to serving you again in the future!

Empleados con los que trabajó

SERVICE CONSULTANT

MM

Michael M.

Chevy Chase, MD

2017 Hyundai Ioniq Hybrid

06/13/2020

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

College Park Hyundai

They are all very courteous and helpful. They did what they needed to do in a timely manner and the workmanship seems good insofar as I would even know. They didn’t adjust the “next service” indicator.

Recomendado

MICHAEL J G., Service Manager de College Park Hyundai respondió el 06/22/2020 05:11 AM

Thank you for taking the time to complete the survey. We appreciate the 4 star rating and we will continue to work hard to earn the 5th star on your next visit. If that pesky service indicator still needs to be address, just let me know so I can take care of that. We look forward to serving you again in the future!

Empleados con los que trabajó

SERVICE CONSULTANT

RS

Richard S.

University Pa, MD

2017 Hyundai Sonata

06/05/2020

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Best service at this dealer.

Best service and employees are the best.

Recomendado

MICHAEL J G., Service Manager de College Park Hyundai respondió el 06/08/2020 08:57 AM

Thank you for taking the time to complete the survey. We really appreciate the 5 Star rating and your comments. We look forward to serving you again in the future!

Empleados con los que trabajó

SERVICE CONSULTANT

Cliente verificado

Monroeville, PA

2019 Hyundai Elantra

05/22/2020

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Great Help

The man who helped me (don't know his name) was really kind and knowledgeable. He made sure to keep me informed on the updates while I waited for the oil change to be completed. Very kind and considerate of my time.

Recomendado

MICHAEL J G., Service Manager de College Park Hyundai respondió el 05/28/2020 05:43 PM

Thank you for taking the time to complete the survey. We really appreciate the 5 Star rating and your comments! We look forward to serving you again next time!

Empleados con los que trabajó

SERVICE CONSULTANT

RC

Raymond C.

Lanham, MD

2008 Hyundai Elantra

05/11/2020

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Car Recall

No comment

Recomendado

MICHAEL J G., Service Manager de College Park Hyundai respondió el 05/13/2020 05:06 AM

Thank you for taking the time to complete the survey. We really appreciate the 5 Star rating and look forward to servicing your vehicle again in the future!

Empleados con los que trabajó

SERVICE CONSULTANT

TJ

Tyrone J.

White Plains, MD

2014 Hyundai Elantra

04/12/2020

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Great smiles

I love this place. People are very nice.

Recomendado

MICHAEL J G., Service Manager de College Park Hyundai respondió el 04/30/2020 04:20 AM

Thank you for taking the time to complete the survey. We really appreciate the 5 Star rating and we look forward to servicing your vehicle in the future!

Empleados con los que trabajó

SERVICE CONSULTANT

EW

Ella W.

Adelphi, MD

2018 Hyundai Elantra

04/02/2020

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Customer service and convenience

Excellent

Recomendado

MICHAEL J G., Service Manager de College Park Hyundai respondió el 04/11/2020 01:41 PM

Thank you for taking the time to complete the survey. We really appreciate the 5 Star rating and we look forward to servicing you again in the future!

MICHAEL J G., Service Manager de College Park Hyundai respondió el 04/11/2020 01:43 PM

Thank you for taking the time to complete the survey. We really appreciate the 5 Star rating and we look forward to servicing you again in the future!

Empleados con los que trabajó

SERVICE CONSULTANT

EB

Edward B.

Capitol Heights, MD

2019 Hyundai Santa Fe

03/22/2020

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Great Service

Wonder and fantastic service and they will get your vehicle right.

Recomendado

MICHAEL J G., Service Manager de College Park Hyundai respondió el 03/24/2020 04:57 PM

Thank you for taking the time to complete the survey. We really appreciate the 5 Star rating and the kind comments!

Empleados con los que trabajó

SERVICE CONSULTANT

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