DONNELL BROWN

SERVICE CONSULTANT

College Park Hyundai

Calificación General

4.7

(303 reviews)

72

Reseñas de DONNELL BROWN

HB

Helen B.

Silver Spring, MD

2014 Hyundai Accent

04/09/2022

Tipo de Servicio: Repair

Cliente Verificado

3

Categoría: Service

not what i expected

I'am not sure if i would use this particular Dealership again

Melodie W. de College Park Hyundai respondió el 04/11/2022 05:35 AM

Thank you for taking the time to share your feedback regarding your recent service experience. Our goal is to provide you with a 5 star service. I do apologize that we did provide the level of service that you expect and more importantly deserve when doing business with us. At your convenience, please contact me at 301-441-1313 ext 2705

Empleados con los que trabajó

SERVICE CONSULTANT

AP

Allen P.

Lanham, MD

2020 Hyundai Palisade

ReScore Reseña™

04/07/2022

Cliente Verificado

10

Categoría: Service

Comfortable working with Mr Donnell and Ms Woods

Re-doing review because I used a review survey from a different visit... other than April 7, 2022

Empleados con los que trabajó

SERVICE CONSULTANT

AP

Allen P.

Lanham, MD

2020 Hyundai Palisade

ReScore Reseña™

04/07/2022

Cliente Verificado

10

Categoría: Service

Comfortable working with Mr Donnell and Ms Woods

Re-doing review because I used a review survey from a different visit... other than April 7, 2022

Reseña Original

04/07/2022

Tipo de Servicio: Maintenance

0

Categoría: Service

Learn to greet/keep your customers

I've bought 7 vehicles from College Park Hyundai or the last 4 years... No Problem, but the Service Department totally different.

I will not go back to College Park to service my vehicles there anymore!

Melodie W. de College Park Hyundai respondió el 04/07/2022 06:48 AM

Thank you for taking the time to share your feedback regarding your recent service experience. Our goal is to provide you with a 5 star service. I do apologize that we did provide the level of service that you expect and more importantly deserve when doing business with us. At your convenience, please contact me at 301-441-1313 ext 2705

Melodie W. de College Park Hyundai respondió el 04/08/2022 06:52 AM

Thank you for taking the time to complete the survey. Your feedback and input is our “report card,” and we utilize the information to improve our services to you! We really appreciate the 5 Star rating and the gracious comments concerning Hyundai! We will be sure to pass them on to our team!

Empleados con los que trabajó

SERVICE CONSULTANT

JD

Jacqueline D.

Silver Spring, MD

2021 Hyundai Kona

04/05/2022

Tipo de Servicio: Repair

Cliente Verificado

8

Categoría: Service

Great

All was just perfect ?

Melodie W. de College Park Hyundai respondió el 04/06/2022 07:33 AM

Thank you for taking the time to complete the survey. Your feedback and input is our “report card,” and we utilize the information to improve our services to you! We really appreciate the 5 Star rating and the gracious comments concerning Hyundai! We will be sure to pass them on to our team!

Empleados con los que trabajó

SERVICE CONSULTANT

AP

Adama P.

Adelphi, MD

2011 Hyundai Accent

02/25/2022

Tipo de Servicio: Maintenance

Cliente Verificado

10

Categoría: Service

I came in and Mr. Donald greeted me by my name. He remembered what my car needed and it was done on time.

I bought my car at the same location and my car had been serviced by the same location since 2011.

Christopher H. de College Park Hyundai respondió el 02/26/2022 05:51 AM

Thank you for taking the time to complete the survey. Your feedback and input is our “report card,” and we utilize the information to improve our services to you! We really appreciate the 5 Star rating and the gracious comments concerning Hyundai! We will be sure to pass them on to our team!

Empleados con los que trabajó

SERVICE CONSULTANT

CH

Charles H.

Bladensburg, MD

2013 Hyundai Accent

02/11/2022

Tipo de Servicio: Maintenance

Cliente Verificado

9

Categoría: Service

Maintenance for my vehicle

The wait was a little to long, but otherwise my experience was very old.

Christopher H. de College Park Hyundai respondió el 02/11/2022 07:02 AM

Thank you for taking the time to complete the survey. Your feedback and input is our “report card,” and we utilize the information to improve our services to you! We really appreciate the 5 Star rating and the gracious comments concerning Hyundai! We will be sure to pass them on to our team!

Empleados con los que trabajó

SERVICE CONSULTANT

Cliente verificado

Washington, DC

2018 Hyundai Tucson

02/03/2022

Tipo de Servicio: Repair

Cliente Verificado

10

Categoría: Service

Great service!

Exceptionally great service...this is the place for my Hyundai.

Melodie W. de College Park Hyundai respondió el 02/03/2022 02:17 PM

Thank you for taking the time to share your feedback regarding your recent service experience. I am very sorry that we did not provide you with the level of service that you expect and more importantly deserve when doing business with us. I tried to reach you to discuss your concern in more detail, however, I was unable to reach you. At your convenience, please contact me at 301-441-1313 ext 2704

Empleados con los que trabajó

SERVICE CONSULTANT

WM

Walter M.

Riverdale, MD

2019 Hyundai Tucson

02/01/2022

Tipo de Servicio: Maintenance

Cliente Verificado

10

Categoría: Service

Hyundai service

As a Hyundai car owner I want everyone to experience the greatest experience with the team at College Park Hyundai

Christopher H. de College Park Hyundai respondió el 02/01/2022 01:06 PM

Thank you for taking the time to complete the survey. Your feedback and input is our “report card,” and we utilize the information to improve our services to you! We really appreciate the 5 Star rating and the gracious comments concerning Hyundai! We will be sure to pass them on to our team!

Empleados con los que trabajó

SERVICE CONSULTANT

HM

Hannah M.

Laurel, MD

2017 Hyundai Tucson

01/22/2022

Tipo de Servicio: Maintenance

Cliente Verificado

10

Categoría: Service

Head light bulbs replacements

Impressed

Melodie W. de College Park Hyundai respondió el 01/22/2022 11:45 AM

Thank you for taking the time to complete the survey. Your feedback and input is our “report card,” and we utilize the information to improve our services to you! We really appreciate the 5 Star rating and the gracious comments concerning Hyundai! We will be sure to pass them on to our team!

Empleados con los que trabajó

SERVICE CONSULTANT

PC

Pedro C.

Silver Spring, MD

2021 Hyundai Santa Fe

01/13/2022

Tipo de Servicio: Repair

Cliente Verificado

10

Categoría: Service

Quick

Good people and love doing their job

Christopher H. de College Park Hyundai respondió el 01/13/2022 11:26 AM

Thank you for taking the time to complete the survey. Your feedback and input is our “report card,” and we utilize the information to improve our services to you! We really appreciate the 5 Star rating and the gracious comments concerning Hyundai! We will be sure to pass them on to our team!

Empleados con los que trabajó

SERVICE CONSULTANT

Cliente verificado

Beltsville, MD

2015 Hyundai Sonata

12/30/2021

Tipo de Servicio: Repair

Cliente Verificado

2

Categoría: Service

Revamp Your Customer Service

Customer service has disappeared here and needs big improvements. Phone needs to be answered sometimes. Explain the work before and after.

Melodie W. de College Park Hyundai respondió el 12/31/2021 04:38 AM

Thank you for taking the time to share your feedback regarding your recent service experience. I am very sorry that we did not provide you with the level of service that you expect and more importantly deserve when doing business with us. I tried to reach you to discuss your concern in more detail, however, I was unable to reach you. At your convenience, please contact me at 301-441-1313 ext 2704

Melodie W. de College Park Hyundai respondió el 12/31/2021 04:41 AM

Thank you for taking the time to share your feedback regarding your recent service experience. I am very sorry that we did not provide you with the level of service that you expect and more importantly deserve when doing business with us. I tried to reach you to discuss your concern in more detail, however, I was unable to reach you. At your convenience, please contact me at 301-441-1313 ext 2704

Empleados con los que trabajó

SERVICE CONSULTANT

BW

Beverly W.

Washington, DC

2018 Hyundai Elantra

12/18/2021

Tipo de Servicio: Repair

Cliente Verificado

9

Categoría: Service

The service department team work to get you services ASAP

The only issue at this service date was sitting in the showroom because the waiting area was maxed out. No fault of the team.

Christopher H. de College Park Hyundai respondió el 12/18/2021 07:14 AM

Thank you for taking the time to complete the survey. Your feedback and input is our “report card,” and we utilize the information to improve our services to you! We really appreciate the 5 Star rating and the gracious comments concerning Hyundai! We will be sure to pass them on to our team!

Melodie W. de College Park Hyundai respondió el 12/20/2021 05:22 AM

Thank you for taking the time to complete the survey. Your feedback and input is our “report card,” and we utilize the information to improve our services to you! We really appreciate the 5 Star rating and the gracious comments concerning Hyundai! We will be sure to pass them on to our team!

Empleados con los que trabajó

SERVICE CONSULTANT

SH

Sherill H.

Bladensburg, MD

2018 Hyundai Santa Fe Sport

12/14/2021

Tipo de Servicio: Repair

Cliente Verificado

9

Categoría: Service

Experience was excellent

Working with Donnell Brown to get my car fixed was superb

Christopher H. de College Park Hyundai respondió el 12/14/2021 02:26 PM

Thank you for taking the time to complete the survey. Your feedback and input is our “report card,” and we utilize the information to improve our services to you! We really appreciate the 5 Star rating and the gracious comments concerning Hyundai! We will be sure to pass them on to our team!

Empleados con los que trabajó

SERVICE CONSULTANT

MM

Murielle M.

Silver Spring, MD

2017 Hyundai Sonata

12/14/2021

Tipo de Servicio: Repair

Cliente Verificado

10

Categoría: Service

Always amazing customer service

I bought all my cars from this dealer and just absolutely love their amazing customer service. Try Donnell at the service dpt, you won’t be disappointed.

VINCENT B., Service Director de College Park Hyundai respondió el 12/15/2021 07:30 AM

Thank you for taking the time to complete the survey. Your feedback and input is our “report card,” and we utilize the information to improve our services to you! We really appreciate the 5 Star rating and the gracious comments concerning Hyundai! We will be sure to pass them on to our team!

Empleados con los que trabajó

SERVICE CONSULTANT

AH

Areatha H.

Silver Spring, MD

2016 Hyundai Elantra

12/13/2021

Tipo de Servicio: Maintenance

Cliente Verificado

10

Categoría: Service

Great Service

The customer service was GREAT !!

Christopher H. de College Park Hyundai respondió el 12/13/2021 05:05 AM

Thank you for taking the time to complete the survey. Your feedback and input is our “report card,” and we utilize the information to improve our services to you! We really appreciate the 5 Star rating and the gracious comments concerning Hyundai! We will be sure to pass them on to our team!

Empleados con los que trabajó

SERVICE CONSULTANT

HM

Hannah M.

Laurel, MD

2017 Hyundai Tucson

12/04/2021

Tipo de Servicio: Repair

Cliente Verificado

10

Categoría: Service

Check Engine light

Thanks for the good will repair in relation to the mileage when the Check Engine light came on .

Christopher H. de College Park Hyundai respondió el 12/04/2021 05:14 AM

Thank you for taking the time to complete the survey. Your feedback and input is our “report card,” and we utilize the information to improve our services to you! We really appreciate the 5 Star rating and the gracious comments concerning Hyundai! We will be sure to pass them on to our team!

Empleados con los que trabajó

SERVICE CONSULTANT

SA

Sophonia A.

Washington, DC

2017 Hyundai Santa Fe Sport

11/30/2021

Tipo de Servicio: Maintenance

Cliente Verificado

10

Categoría: Service

Great work thanks Hyundai

?

VINCENT B., Service Director de College Park Hyundai respondió el 12/01/2021 05:55 AM

Thank you for taking the time to complete the survey. Your feedback and input is our “report card,” and we utilize the information to improve our services to you! We really appreciate the 5 Star rating and the gracious comments concerning Hyundai! We will be sure to pass them on to our team!

Empleados con los que trabajó

SERVICE CONSULTANT

DS

Denise S.

Bladensburg, MD

2015 Hyundai Tucson

11/30/2021

Tipo de Servicio: Maintenance

Cliente Verificado

10

Categoría: Service

ABOVE the norm =service!!!!

Great service/excellent professional customer service/ iwill retun for future service ?

VINCENT B., Service Director de College Park Hyundai respondió el 11/30/2021 02:22 PM

Thank you for taking the time to complete the survey. Your feedback and input is our “report card,” and we utilize the information to improve our services to you! We really appreciate the 5 Star rating and the gracious comments concerning Hyundai! We will be sure to pass them on to our team!

Empleados con los que trabajó

SERVICE CONSULTANT

AP

Allen P.

Lanham, MD

2020 Hyundai Palisade

11/30/2021

Tipo de Servicio: Maintenance

Cliente Verificado

10

Categoría: Service

Good work

Great job and very courteous

VINCENT B., Service Director de College Park Hyundai respondió el 11/30/2021 11:06 AM

Thank you for taking the time to complete the survey. Your feedback and input is our “report card,” and we utilize the information to improve our services to you! We really appreciate the 5 Star rating and the gracious comments concerning Hyundai! We will be sure to pass them on to our team!

Empleados con los que trabajó

SERVICE CONSULTANT

MA

Martin A.

Greenbelt, MD

2016 Hyundai Tucson

11/20/2021

Tipo de Servicio: Repair

Cliente Verificado

10

Categoría: Service

Great guys @work

Wow great professional work at college park hyundai service facility. I will come again again and again.Melodie,thanks to you and your team.Im really grateful.

VINCENT B., Service Director de College Park Hyundai respondió el 11/20/2021 05:37 AM

Thank you for taking the time to complete the survey. Your feedback and input is our “report card,” and we utilize the information to improve our services to you! We really appreciate the 5 Star rating and the gracious comments concerning Hyundai! We will be sure to pass them on to our team!

Melodie W. de College Park Hyundai respondió el 11/22/2021 01:40 PM

Thank you for taking the time to complete the survey. Your feedback and input is our “report card,” and we utilize the information to improve our services to you! We really appreciate the 5 Star rating and the gracious comments concerning Hyundai! We will be sure to pass them on to our team!

Empleados con los que trabajó

SERVICE CONSULTANT

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