The College Park Hyundai’s certified technicians are trained to ensure your Hyundai received the best in service and maintenance. The College Park Hyundai’s certified technicians are trained to ensure your Hyundai received the best in service and maintenance.
Cliente VerificadoThank you for taking the time to share your feedback regarding your recent service experience. Our goal is to provide you with a 5 star service. I do apologize that we did provide the level of service that you expect and more importantly deserve when doing business with us. At your convenience, please contact me at 301-441-1313 ext 2705
Cliente VerificadoThank you for taking the time to share your feedback regarding your recent service experience. Our goal is to provide you with a 5 star service. I do apologize that we did provide the level of service that you expect and more importantly deserve when doing business with us. At your convenience, please contact me at 301-441-1313 ext 2705
Thank you for taking the time to complete the survey. Your feedback and input is our “report card,” and we utilize the information to improve our services to you! We really appreciate the 5 Star rating and the gracious comments concerning Hyundai! We will be sure to pass them on to our team!
Cliente VerificadoThank you for taking the time to complete the survey. Your feedback and input is our “report card,” and we utilize the information to improve our services to you! We really appreciate the 5 Star rating and the gracious comments concerning Hyundai! We will be sure to pass them on to our team!
Cliente VerificadoThank you for taking the time to complete the survey. Your feedback and input is our “report card,” and we utilize the information to improve our services to you! We really appreciate the 5 Star rating and the gracious comments concerning Hyundai! We will be sure to pass them on to our team!
Cliente VerificadoThank you for taking the time to complete the survey. Your feedback and input is our “report card,” and we utilize the information to improve our services to you! We really appreciate the 5 Star rating and the gracious comments concerning Hyundai! We will be sure to pass them on to our team!
Cliente VerificadoThank you for taking the time to complete the survey. Your feedback and input is our “report card,” and we utilize the information to improve our services to you! We really appreciate the 5 Star rating and the gracious comments concerning Hyundai! We will be sure to pass them on to our team!
Cliente VerificadoThank you for taking the time to share your feedback regarding your recent service experience. Our goal is to provide you with a 5 star service. I do apologize that we did provide the level of service that you expect and more importantly deserve when doing business with us. At your convenience, please contact me at 301-441-1313 ext 2704
Thank you for taking the time to share your feedback regarding your recent service experience. Our goal is to provide you with a 5 star service. I do apologize that we did provide the level of service that you expect and more importantly deserve when doing business with us. At your convenience, please contact me at 301-441-1313 ext 2704
Cliente VerificadoThank you for taking the time to complete the survey. Your feedback and input is our “report card,” and we utilize the information to improve our services to you! We really appreciate the 5 Star rating and the gracious comments concerning Hyundai! We will be sure to pass them on to our team!
The full story:
- In May 2024, our car was towed from a body shop to College Park Hyundai since the car was no longer driveable after trying to get the new panels back on.
- It took them about 7 weeks (weeks!) to run the first diagnostic. We only found this out because we hounded them by phone. At one point, they said they had lost our keys. We asked them why they didn't just tell us - since we had two pairs!
- After the diagnostic, they decided one of the car's modules needed to be replaced. This part is about $1k.
- Again, endless phone tag as we tried to get a sense of how long it would take to order this part. First, they said a couple days. Then, they said no dealership in N. America (!) had the part - and it would need to be ordered from South Korea. Then, oh wait, they have the part.
- Another round of phone tag, and we find out the car is still mysteriously not working, even with the new 1k module. No idea why. They have to run another "diagnostic". Who knows how long that will take. We left on vacation.
- Back from vacation after 2 weeks: still no progress.
During the endless phone tag, while some of the staff were courteous to us (Adrienne was very professional), the supervisor - Michael? Micah? - was not. He told me (who is 1/2 German, 1/2 American) that he was "trying to understand his accent"? Wow. They almost never called back after promising they would; we were often waiting on hold for up to 45 minutes; we had to beg for information that, when it arrived, didn't make sense.
When we came back from vacation, we decided to have it towed to another service center: Fitgerzald Hyundai in Rockville. It had been months that we were carless. Funnily, everything sped up a LOT when we said we wanted to close our ticket and tow the car. Suddenly, they called us back when they said they would, sent us texts for payment (after telling us previously that you had to pay in person...), and generally moved very quickly.
Within three days (!), Fitzgerald Hyundai diagnosed the issue (a crushed wire; caused in error by the body shop), gave us daily updates (including an in-depth video), and talked us through solutions. We got more info and progress from Fitzgerald in three days than we did in three months (!) at College Park Hyundai. Fitzgerald communicated proactively and clearly; College Park, it was like pulling teeth. And they were ultimately incompetent. It's painful that we spent $2k for a part we didn't need and labor that took forever. But our lawyer friend said don't bother pursuing anything in small claims court. One thing is for sure: we will never be coming to College Park Hyundai again, and really recommend others against it too.