DONNELL BROWN

Cliente verificado

Washington, DC

2013 Hyundai Elantra

04/23/2021

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Good service

Came in the service center and got help right away.

Recomendado

BRANDON C H. de College Park Hyundai respondió el 04/23/2021 03:08 PM

Donell provided excellent service . I went in and he wasn’t on desk the available agent can’t remember his name but he was white he signed me in and took all my information provided excellent service stating he will pass over appointment to Donell. He showed what excellent team work is all about. Overall Don ell and this guy lol sorry i can’t remember his name gave me great service and I thank them and hope they continue impacting people’s lives positively. Bless you all.

VINCENT B., Service Director de College Park Hyundai respondió el 04/24/2021 03:55 AM

Empleados con los que trabajó

Konfor C.

Lanham, MD

2017 Hyundai Sonata

04/23/2021

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Great service from Donnell

Recomendado

VINCENT B., Service Director de College Park Hyundai respondió el 04/23/2021 01:55 PM

Empleados con los que trabajó

James M.

Glenarden, MD

04/20/2021

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

College park Hyundai is great because they do a better job and finish on time.

College park Hyundai have a better customer care service and all maintenance services area done professionally in a timely manner.

Recomendado

VINCENT B., Service Director de College Park Hyundai respondió el 04/21/2021 08:35 AM

Thank you for taking the time to complete the survey. Your feedback and input is our “report card,” and we utilize the information to improve our services to you! We really appreciate the 5 Star rating and the gracious comments concerning Hyundai! We will be sure to pass them on to our team!
Should you have any questions, do not hesitate to contact me, Brandon Hall-Brown Service Manager, at College Park Hyundai at (301) 441-1313 ext 2705.

Empleados con los que trabajó

Cliente verificado

Silver Spring, MD

2016 Hyundai Sonata

04/20/2021

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Donell is Great!

Donell at Hyundai College Park is great! He’s friendly, detail oriented, and efficient!

Recomendado

BRANDON C H. de College Park Hyundai respondió el 04/20/2021 03:37 PM

Empleados con los que trabajó

Cliente verificado

Silver Spring, MD

2013 Hyundai Elantra

04/08/2021

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

.Highly recommend

The ONLY reason I would hesitate going back is because there's a auto repair center closer to me that I've used for years. Otherwise, the service and personnel were terrific and eager to help.

Recomendado

BRANDON C H. de College Park Hyundai respondió el 04/09/2021 09:57 AM

Empleados con los que trabajó

Michael G.

San Antonio, TX

2020 Hyundai Kona

04/02/2021

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Good communication

Took longer than expected for oil change but was kept in the loop as to why. Professional and kind staff

Recomendado

BRANDON C H. de College Park Hyundai respondió el 04/03/2021 05:05 AM

Thank you for taking the time to complete the survey. Your feedback and input is our “report card,” and we utilize the information to improve our services to you! We really appreciate the 5 Star rating and the gracious comments concerning Donnell! We will be sure to pass them on to him!
Should you have any questions, do not hesitate to contact me, Brandon Hall-Brown Service Manager, at College Park Hyundai at (301) 441-1313 ext 2705.

Empleados con los que trabajó

Cliente verificado

Hyattsville, MD

2019 Hyundai Accent

ReScore Reseña™

04/27/2021

Cliente Verificado

Categoría: Service

Give me a new engine or car

Give me a new car or new engine . I come to this dealer more than I go to chick fil a.... My car always has issues...

No Recomendado

Reseña Original

04/01/2021

Tipo de Servicio: Repair

Categoría: Service

Good customer service but not repair service

Good customer service but repair service needs improvement. My vehicle has same engine issues even after multiple attempts to fix it , problem still exists.

No Recomendado

BRANDON C H. de College Park Hyundai respondió el 04/02/2021 04:19 AM

Thank you for taking the time to complete the survey. Your feedback is very important to us. I would like to speak with you directly to learn more about your experience so I can work with our staff to make your future visits more pleasant. You can contact me directly, Brandon Hall-Brown, College Park Hyundai Service Manager at (310) 441-1313, at your convenience. I thank you in advance.

Empleados con los que trabajó

Eric W.

Washington, DC

2020 Hyundai Palisade

03/30/2021

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Customer Service is Excellent!!

Just all around excellent service.

Recomendado

VINCENT B., Service Director de College Park Hyundai respondió el 03/31/2021 04:55 AM

Thank you for taking the time to complete the survey. Your feedback is very important to us. I would like to speak with you directly to learn more about your experience so I can work with our staff to make your future visits more pleasant. You can contact me directly, Brandon Hall-Brown, College Park Hyundai Service Manager at (310) 441-1313, at your convenience. I thank you in advance.

Empleados con los que trabajó

Cliente verificado

Silver Spring, MD

ReScore Reseña™

03/30/2021

Cliente Verificado

Categoría: Service

Communication

They do a great job in keeping you updated

Recomendado

Empleados con los que trabajó

Cliente verificado

Silver Spring, MD

ReScore Reseña™

03/30/2021

Cliente Verificado

Categoría: Service

Communication

They do a great job in keeping you updated

Recomendado

Reseña Original

03/30/2021

Tipo de Servicio: Repair

Categoría: Service

Location

Great service department

Recomendado

BRANDON C H. de College Park Hyundai respondió el 03/30/2021 01:46 PM

Thank you for taking the time to complete the survey. Your feedback is very important to us. I would like to speak with you directly to learn more about your experience so I can work with our staff to make your future visits more pleasant. You can contact me directly, Brandon Hall-Brown, College Park Hyundai Service Manager at (310) 441-1313, at your convenience. I thank you in advance.

Empleados con los que trabajó

Lareese C.

Laurel, MD

03/30/2021

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Good Service

Donnell is the best!

No Recomendado

VINCENT B., Service Director de College Park Hyundai respondió el 03/30/2021 01:58 PM

Thank you for taking the time to complete the survey. Your feedback and input is our “report card,” and we utilize the information to improve our services to you! We really appreciate the 5 Star rating and the gracious comments concerning Donnell! We will be sure to pass them on to him!
Should you have any questions, do not hesitate to contact me, Brandon Hall-Brown Service Manager, at College Park Hyundai at (301) 441-1313 ext 2705.

Empleados con los que trabajó

Motunrayo M.

Washington, DC

2011 Hyundai Elantra

03/27/2021

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Customer Service

They are doing a good service for our car and treated us with ultimate respect

Recomendado

VINCENT B., Service Director de College Park Hyundai respondió el 03/27/2021 12:44 PM

Thank you for taking the time to complete the survey. Your feedback and input is our “report card,” and we utilize the information to improve our services to you! We really appreciate the 5 Star rating and the gracious comments concerning William! We will be sure to pass them on to him!
Should you have any questions, do not hesitate to contact me, Brandon Hall-Brown Service Manager, at College Park Hyundai at (301) 441-1313 ext 2705.

Empleados con los que trabajó

Demetris Q.

Burtonsville, MD

2019 Hyundai Kona

ReScore Reseña™

03/18/2021

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Recomendado

Reseña Original

03/18/2021

Tipo de Servicio: Maintenance

Categoría: Service

BRANDON C H. de College Park Hyundai respondió el 03/18/2021 01:13 PM

Thank you for taking the time to complete the survey. Your feedback is very important to us. I would like to speak with you directly to learn more about your experience so I can work with our staff to make your future visits more pleasant. You can contact me directly, Brandon Hall-Brown, College Park Hyundai Service Manager at (310) 441-1313, at your convenience. I thank you in advance.

Empleados con los que trabajó

Janice J.

New Carrollton, MD

2013 Hyundai Elantra

ReScore Reseña™

03/17/2021

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Recomendado

Reseña Original

03/16/2021

Tipo de Servicio: Repair

Categoría: Service

BRANDON C H. de College Park Hyundai respondió el 03/17/2021 04:03 AM

Thank you for taking the time to complete the survey. Your feedback is very important to us. I would like to speak with you directly to learn more about your experience so I can work with our staff to make your future visits more pleasant. You can contact me directly, Brandon Hall-Brown, College Park Hyundai Service Manager at (310) 441-1313, at your convenience. I thank you in advance.

Empleados con los que trabajó

Deirdre F.

Charles Town, WV

2017 Hyundai Santa Fe

02/27/2021

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Professional courteous friendly

Exceptionally comfortable atmosphere, practicing socal distancing. Service is wounderfut and my service representative exceeded expectations.

Recomendado

VINCENT B., Service Director de College Park Hyundai respondió el 03/01/2021 05:10 AM

Thank you for taking the time to complete the survey. Your feedback and input is our “report card,” and we utilize the information to improve our services to you! We really appreciate the 5 Star rating and the gracious comments concerning Donnell! We will be sure to pass them on to her!
Should you have any questions, do not hesitate to contact me, Brandon Hall-Brown Service Manager, at College Park Hyundai at (301) 441-1313 ext 2705.

We look forward to servicing your car again in the future!

Empleados con los que trabajó

Christina B.

Temple Hills, MD

2019 Hyundai Tucson

02/18/2021

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Integrity

I have had several vehicles ? serviced at this location. Even if a vehicle had to be returned for a problem, it was repaired with an apology.

Recomendado

VINCENT B., Service Director de College Park Hyundai respondió el 02/18/2021 09:05 AM

Thank you for taking the time to complete the survey. Your feedback and input is our “report card,” and we utilize the information to improve our services to you! We really appreciate the 5 Star rating! Should you have any questions, do not hesitate to contact me, Steve Fradkin, Lane Manager/Assistant Service Manager, at College Park Hyundai at (301) 441-1313 ext 2703.

Empleados con los que trabajó

2013 Hyundai Santa Fe Sport

Kevin M.

Milton, DE

ReScore Reseña™

02/05/2021

Cliente Verificado

Categoría: Service

Service personnel were competent, courteous and flexible

Among other reasons, I rated the service top notch, stellar, excellent or whatever adjective is similar. Steve cut through the chase and gave me the ok to bring the 2013 Hyundai Santa Fe for service a day earlier than scheduled and Donnell was able to work his magic to have the vehicle ready a day before promised, completing the safety recall issue as well as other necessary work identified during the inspection. We could not be more pleased

Recomendado

Empleados con los que trabajó

2013 Hyundai Santa Fe Sport

Kevin M.

Milton, DE

ReScore Reseña™

02/05/2021

Cliente Verificado

Categoría: Service

Service personnel were competent, courteous and flexible

Recomendado

Reseña Original

02/05/2021

Tipo de Servicio: Maintenance

Categoría: Service

Service personnel are competent, caring and flexible.

Steve and Donnell efforts went beyond the pale. They should be rewarded and recognized for this. Steve gave go ahead to put car in a day before it was initially scheduled and Donnelll worked magic such that the 2013 Hyundai Santa Fe was ready a day before it was due. So, overall is a 10 and 5 stars. ( I do not know why it shows my rating is 2 stars. It is not. And, the program did this the last time. Hyundai corporate IT needs to address this — why it is showing a rating of 2 stars when it should be 5!

Recomendado

STEVEN M F. de College Park Hyundai respondió el 02/05/2021 03:56 PM

Thank you for taking the time to complete the survey. Your feedback and input is our “report card,” and we utilize the information to improve our services to you! We really appreciate the 5 Star rating and the glowing comments towards Donnell and myself, and know it is our pleasure to assist you!
Should you have any questions, do not hesitate to contact me, Steve Fradkin, Lane Manager/Assistant Service Manager, at College Park Hyundai at (301) 441-1313 ext 2703.

We look forward to servicing your car again in the future!

Empleados con los que trabajó