ST

Sean Tolton

ASM

Pohanka Hyundai

Calificación General

4.8

(1327 reviews)

70

Reseñas de Sean Tolton

TS

Tavia S.

Capitol Heights, MD

2016 Hyundai Sonata

04/27/2019

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Customer service

Sean assisted me when my car broke down. He showed compassion and took his time with me to truly help..I I initially wanted to have my car towed to va but so glad I didn't bc I would not have been blessed as I was. Thanks Pohanka ..Sean is an asset to your dealership.

Recomendado

ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 04/29/2019 03:30 PM

Thank you for giving us a perfect rating and for recommending our business to other potential customers. We are sure our entire staff enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Empleados con los que trabajó

RJ

Rana J.

Washington, DC

2015 Hyundai Sonata

04/27/2019

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

A quick turn around for servicing.

The customer service is always great.

Recomendado

ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 04/29/2019 03:30 PM

We appreciate your positive feedback about our business. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Empleados con los que trabajó

DWAYNE FORRESTER

DD

Darrell D.

Crofton, MD

2013 Hyundai Elantra

04/27/2019

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Easily Solved an existing issue

I've had an issue with starting my Elantra for months. I've taken it to other Hyundai service centers, and none of them could solve the issue. Sean and the staff at Pohanka, were able to locate the cause of the issue, and repair it. Excellent service!!!

Recomendado

ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 04/29/2019 07:20 AM

Thank you for giving us a great rating and for recommending our business to other potential customers. We are sure our entire staff here at Hyundai enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Empleados con los que trabajó

DWAYNE FORRESTER

TD

Tamonie D.

District Heights, MD

2014 Hyundai Santa Fe

04/26/2019

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Repair of AC

Very and nice. Sean kept me updated as to the progress of my car.

Recomendado

ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 04/29/2019 07:20 AM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Empleados con los que trabajó

JP

Joyce P.

Upper Marlboro, MD

2009 Hyundai Veracruz

04/25/2019

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Great Service

Everything is just soooo expensive. But am thankful to have had good service people who display kindness with updating things that need to be done to keep the vehicle running properly

Recomendado

ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 05/17/2019 03:52 PM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Empleados con los que trabajó

TN

Thomascena N.

Upper Marlboro, MD

2016 Hyundai Tucson

04/24/2019

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Convenient and courteous

Kept informed throughout the process and service was rendered quickly!

Recomendado

ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 04/26/2019 01:17 PM

Thank you for your wonderful 5 star rating, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Empleados con los que trabajó

KW

Kewanda W.

Greater Landover, MD

2019 Hyundai Elantra

04/23/2019

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

First Vehicle

Recently purchased my very first car from Pohanka Hyundai Capitol Heights. Ian Johnston, Michael Webb and the staff delivered great customer service. I definitely recommend anyone to buy a Hyundai Elantra, it's roomy and has great handling.

Recomendado

ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 04/25/2019 03:09 PM

Welcome to the Pohanka Family! Thank you for your review, we truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Empleados con los que trabajó

ER

Edward R.

Riverdale, MD

2016 Hyundai Veloster

04/19/2019

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Edward Rai

Sean

Recomendado

ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 04/22/2019 03:09 PM

Thank you for your review and for choosing Pohanka for your service. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Empleados con los que trabajó

JN

Jacob N.

Silver Spring, MD

2012 Hyundai Sonata

04/17/2019

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Service

My service person was very polite,kept me abreast of progress on my car.

Recomendado

ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 04/18/2019 05:11 AM

Thank you for giving us a great rating and for recommending our business to other potential customers. We are sure Sean and our entire staff here at Hyundai enjoyed catering to your needs. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Empleados con los que trabajó

CH

Carl H.

Capitol Heights, MD

2011 Hyundai Sonata

04/17/2019

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Service

Customer service

Recomendado

ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 04/18/2019 05:25 AM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Empleados con los que trabajó

RICHARD T BRITT

CT

Calvin T.

Bowie, MD

2018 Hyundai Tucson

04/17/2019

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Knowledge of service advisor and comfort of waiting area

The overall experience was pleasant and service completed in a timely manner. Sean was very helpful in providing all of my needs.

Recomendado

ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 04/18/2019 05:33 AM

Thank you for giving us a great rating and for recommending our business to other potential customers. We are sure Sean and our entire staff here at Hyundai enjoyed catering to your needs. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Empleados con los que trabajó

RB

Rachel B.

District Heights, MD

2017 Hyundai Elantra

04/17/2019

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Tire repair

Went early for a tire repair, no appointment . Not only did they repair my tire they washed my car too! In and out in less than an hour. Great service.

Recomendado

ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 04/18/2019 05:37 AM

We appreciate your positive feedback about our business. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Empleados con los que trabajó

RICHARD T BRITT

Cliente verificado

Capitol Heights, MD

2012 Hyundai Elantra

04/17/2019

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Good Service

Only place I take both of my Hyundais for service. Always good and quick service.

Recomendado

ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 04/18/2019 05:53 AM

1.) Thank you for your review and for choosing Pohanka for your service. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Empleados con los que trabajó

RICHARD T BRITT

Cliente verificado

Oxon Hill, MD

2015 Hyundai Sonata

04/15/2019

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Very pleasant and no long wait times!

Sean is awesome! He customer service is great! He is always willing to help, keep you updated on future maintains and always gets you in and out!
I will always request for Sean!

Recomendado

ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 04/17/2019 04:22 PM

Thank you for giving us a perfect rating. We are sure Sean and our entire staff enjoyed catering to your needs. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Empleados con los que trabajó

SB

Sharon B.

District Heights, MD

2019 Hyundai Tucson

04/12/2019

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Being professional s

People seem to be polite and seem to be professional

Recomendado

ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 04/16/2019 03:37 PM

Thank you for giving us a great rating and for recommending our business to other potential customers. We are sure our entire staff here at Hyundai enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Empleados con los que trabajó

EF

Elise F.

Upper Marlboro, MD

2015 Hyundai Sonata

04/12/2019

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Reliable Maintenance

Was again satisfied with my 5000 mile oil change. Next will be the 75,000 maintenance and new tires. My Hyundai should last for another 20 years with the good check-ups and diligent car maintenance by their experienced mechanics. But I will still buy a new Hyundai in 5 years because they are really great cars. It will be my 3rd Hyundai.

Recomendado

ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 04/16/2019 03:37 PM

Thank you for giving us a great rating and for recommending our business to other potential customers. We are sure our entire staff here at Hyundai enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Empleados con los que trabajó

HN

Helen N.

Temple Hills, MD

2010 Hyundai Sonata

04/11/2019

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

customer

Excellent service.

Recomendado

ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 04/16/2019 03:36 PM

Thank you for giving us a great rating and for recommending our business to other potential customers. We are sure our entire staff here at Hyundai enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Empleados con los que trabajó

RICHARD T BRITT

DT

Doris T.

Temple Hills, MD

2012 Hyundai Sonata

04/10/2019

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Recall

Excellent employees

Recomendado

ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 04/11/2019 01:49 PM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Empleados con los que trabajó

Cliente verificado

Waldorf, MD

2013 Hyundai Sonata

04/10/2019

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

recall

Sean made me feel right at home he is a great employee i had the worst service ever at the Hyundai in Waldorf MD and when i called this dealership he had me in and out i definitely will go back for future service thanks to him !

Recomendado

ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 04/11/2019 01:46 PM

Thank you for your wonderful 5 star rating, we truly appreciate your business. Sean and the entire staff truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Empleados con los que trabajó

RICHARD T BRITT

Cliente verificado

Rockville, MD

2016 Hyundai Sonata

04/10/2019

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Excellent customer service

Great customer service. Very friendly staff. Everyone speaks and asks you if you need assistance. Waiting area is good place for you to be able to do work as well while waiting on your vehicle. You’re given a fair assessment of the time it’ll take to service your car and it has always done appropriately and on time with good follow up

Recomendado

ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 04/11/2019 01:16 PM

Thank you for giving us a great rating and for recommending our business to other potential customers. We are sure our entire staff here at Hyundai enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Empleados con los que trabajó

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