Sean Tolton

Charles L.

Lanham, MD

2015 Hyundai Sonata

04/09/2019

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Nice

The wait was ok....just wish prices were more reasonable and they should offer car washes after each service...also cover the seats and floors during service.........overall it was ok

No Recomendado

ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 04/10/2019 04:22 AM

ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 04/10/2019 03:34 PM

Thank you for your feedback. We here at Hyundai appreciate you sharing your thoughts and concerns; we will reevaluate our approach and intend to leave you with your best experience on your next visit. I have attempted to give you a call, please give me a call back at your earliest convenience or you may also send me an email to acoleman@pohanka.com. I would like to speak more with you about your concerns and hope to leave you satisfied.

Empleados con los que trabajó

Audrey G.

Silver Spring, MD

2018 Hyundai Sonata

04/09/2019

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

GREAT customer service

There is a gentleman named Sean that works in the service department. He is AWESOME great customer service

Recomendado

ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 04/10/2019 06:04 AM

Thank you for giving us a perfect rating. Sean enjoyed catering to your needs. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

Empleados con los que trabajó

Brenda G.

Upper Marlboro, MD

2013 Hyundai Sonata

04/09/2019

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Very Good

Sean was very pleasant to work with, and I will always look forward to seeing him,

Great job Sean,
thanks

Brenda G.

Recomendado

ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 04/10/2019 03:56 AM

Thank you for giving us a perfect rating. Sean and the entire staff truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

Empleados con los que trabajó

James W.

Waldorf, MD

2013 Hyundai Sonata

04/08/2019

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Steering rack Repair

Sean the Service manager was able to contact Hyundai and ask if my repair could be done under warranty since car has a little over 40k on the odometer and 6yrs old. I dropped it off the night before and it was fixed by 3pm as estimated.

Recomendado

ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 04/10/2019 04:26 AM

Empleados con los que trabajó

Donna L.

Washington, DC

2017 Hyundai Sonata

04/08/2019

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

They are always upfront with your wait time.

They are always friendly. They get your car in and out in a timely manner.

Recomendado

ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 04/10/2019 04:54 AM

Thank you for giving us a perfect rating. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

Empleados con los que trabajó

Cliente verificado

Upper Marlboro, MD

2017 Hyundai Santa Fe S

04/03/2019

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Professional and Friendly

The staff is very professional, friendly and courteous. They give you clear understanding what's going on with your vehicle. The place is always clean never dirty looking.

Recomendado

ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 04/10/2019 04:44 AM

Thank you for giving us a perfect rating. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

Empleados con los que trabajó

Cliente verificado

Greenbelt, MD

2017 Hyundai Sonata

ReScore Reseña™

05/17/2019

Cliente Verificado

Categoría: Service

Service

Received a response from Asia in a timely fashion.

Recomendado

Reseña Original

04/02/2019

Tipo de Servicio: Repair

Categoría: Service

Hours of Operation

If you all close at a certain time then don't have your customers under the impression that you can still get service up until a certain point. Let the customers know that after a certain time you stop taking vehicles for the day.

Recomendado

ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 04/17/2019 05:37 PM

ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 04/19/2019 12:46 PM

It was a pleasure speaking with you; I hope from our conversation, you feel better about our business. As I said we want to retain each and every five star guest that comes into our building. Thank you for taking the time to send in your comments on how you feel management at this dealership resolved your concern. I hope you had a great day and I look forward to seeing you again soon.

Empleados con los que trabajó

Gwendolyn B.

Greenbelt, MD

2012 Hyundai Sonata

04/02/2019

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

GBenton

My experience was better than 3xpected thanks to Sean Tilton going the extra mile to provide me with great service.

Recomendado

ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 04/03/2019 07:58 AM

Thank you for your review. Sean truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

Empleados con los que trabajó

Cliente verificado

Bowie, MD

2010 Hyundai Tucson

04/02/2019

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Customer service representatives and repair/service crew

Great staff

Recomendado

ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 04/18/2019 06:19 AM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

Empleados con los que trabajó

Wilmer F.

Washington, DC

2014 Hyundai Sonata

04/01/2019

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Simply the BEST!!

Serviced my car in a timely manner, excellent customer waiting area. Friendly folks to serve us and a car wash to boot!!

Recomendado

ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 04/03/2019 11:34 AM

Thank you for your wonderful 5 star rating, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

Empleados con los que trabajó

Alphonso B.

Lanham, MD

2015 Hyundai Sonata

ReScore Reseña™

04/01/2019

Cliente Verificado

Categoría: Service

Concers resolved

All my previous concerns was resolved by Customer Care.

Recomendado

Empleados con los que trabajó

James W.

Waldorf, MD

2013 Hyundai Sonata

04/01/2019

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Recall Repair

My latest visit was for ECM recall and a clunking noise in the area of the dash firewall area of my Sonata. The SM said could complete the software update but had to come back to troubleshoot noise. I came back the last Friday at 0600. The tech thought it was the rubber bushing behind steering wheel area but not that wasn't it . Next was the intermediate steering shaft but that was ok. Finally zeroing in the rack and pinion unit. The car has only 40k on it but is 6yrs old and so the SM emailed Hyundai directly to see if still would be covered by warranty . I own 3 Hyundais the Sonata, Tucson and an Kona. It also was my 55th Birthday too. Hyundai took pity on me and agreed to cover the repair. Thank you Sean for your great service. Also Will is a good SM too.

Recomendado

ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 04/17/2019 01:42 PM

Thank you for giving us a perfect rating. Sean, Will and the entiree staff appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

Empleados con los que trabajó

David G.

Lanham, MD

2014 Hyundai Equus

04/01/2019

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Great dealership

My experience at pohanka Hyundai was magnificent and Sean service advisor gave me great service and I would definitely bring my vehicle back Any time that servicing is needed Go Pohank

Recomendado

ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 04/17/2019 01:47 PM

Empleados con los que trabajó

COLIN HENRY

Musye E.

Washington, DC

2009 Hyundai Elantra

04/01/2019

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Thanks Sean

Thank you Sean

Recomendado

ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 04/17/2019 02:00 PM

Thank you for giving us a perfect rating. Sean and our entire staff enjoyed catering to your needs. See you again soon!

Empleados con los que trabajó

Dorothy C.

Cheltenham, MD

2017 Hyundai Elantra

04/01/2019

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Great Service Representative!

Sean displayed a friendly welcome hello and was eager to assist. He thoroughly explained my options for service on my vehicle.

Recomendado

ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 04/18/2019 06:24 AM

Thank you for giving us a great rating and for recommending our business to other potential customers. We are sure Sean and our entire staff here at Hyundai enjoyed catering to your needs. See you again soon!

Empleados con los que trabajó

Shana P.

Capitol Heights, MD

2012 Hyundai Sonata

04/01/2019

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

great service

Great Team! Great Service!

Recomendado

ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 04/18/2019 06:30 AM

Thank you for your review and for choosing Pohanka for your service. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.

Empleados con los que trabajó

Shanice C.

Upper Marlboro, MD

2014 Hyundai Santa Fe S

03/31/2019

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Sean was excellent in keeping me informed on the process of my car during the weeks that my car was being repaired

Sean was excellent in keeping me informed on the process of my car during the weeks that my car was being repaired.

Recomendado

ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 04/02/2019 11:13 AM

Thank you for your review. Sean truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon

Empleados con los que trabajó

COLIN HENRY

Joseph D.

Washington, DC

2018 Hyundai Sonata

03/31/2019

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Fantastic Visit

I purchased a 2018 Hyundai Sonata in November 2017. I put a lot of miles on it and now have over 62,000 miles. Pohanka is the only place that has ever been under the hood. As a matter of fact, they've performed every single recommended scheduled maintenance, on time. I've been here at least 8 times and maybe as many as 10 times over the last 18 months. With that said, after a 3 or 4 perfect visits to start, I had customer service problems over the next 2 or 3 visits. The last couple of visits remind me of when I first visit and I could not be happier.

Sean, listened to what I said and wanted, offered some options without trying to sell things I didn't need and just overall did a fantastic job. I could not be happier ask for more based on this last visit - March 2019. I think it's also important to add that with all the scheduled maintenance, I have never had, NOT EVEN ONE, problem, indicator light, nothing, go wrong with my Hyundai Sonata.

I sincerely believe that if management "gets out of their own way" and allow Sean and the other reps to do their jobs without putting pressure on them to up-sell what is not needed, Pohanka Hyundai is the best and will remain the best service department anywhere.

I love my Sonata.

Recomendado

ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 04/01/2019 12:40 PM

Thank you for your wonderful 5 star rating, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.

Empleados con los que trabajó