ST

Sean Tolton

ASM
Calificación General
Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5
4.8
(1327 reviews)
70

Cliente verificado
Suitland, MD
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/27/2020
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Service
Sean is the best part of coming to Pohanka, he always make sure I receive what's needed for my car and he's always professional and friendly.
Recomendado
ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 01/31/2020 03:42 PM

 We appreciate your kind feedback about our business and employees. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Empleados con los que trabajó

RD
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Rudine D.
Suitland, MD
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/27/2020
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Service
Great service giving by all the staff.
Recomendado
ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 01/31/2020 03:41 PM

Thank you for giving us a great rating and for recommending our business to other potential customers. We are sure our entire staff here at Hyundai enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Empleados con los que trabajó

CC
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Carolyn C.
Washington, DC
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/26/2020
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
No hassle and no pressure
I love the fact that service staff are very knowledgeable about what it takes to keep my vehicle in excellent running condition and at the same time they don't pressure you into unnecessary repairs. Thank you Pohanka Hyundai
Recomendado
ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 01/27/2020 03:37 PM

We appreciate your AMAZING feedback about our business and employees Carolyn. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Empleados con los que trabajó

IB
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Isaac B.
Upper Marlboro, MD
ReScore Reseña™
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/24/2020
cliente verificadoCliente Verificado
Categoría: Service
Service
Great Service
Recomendado
Empleados con los que trabajó

KD
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Keith D.
District Heights, MD
ReScore Reseña™
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
01/24/2020
cliente verificadoCliente Verificado
Categoría: Service
Quickly attended.
I was able to go in and receive my car from service. Very polite attendants.
Recomendado
Empleados con los que trabajó

AI
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Abiodun I.
Upper Marlboro, MD
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/23/2020
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Excellent customer and technician service
The best customer and technician service in the Washington metropolitan area on every single oil and filter change and all other maintenance services for my car.

Sean my Service Advisor and the Service Technicians give 100% every single day.
Recomendado
ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 01/24/2020 03:20 PM

Thank you for your wonderful 5 star rating Abiodun, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Empleados con los que trabajó

TS
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Tina S.
Upper Marlboro, MD
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/23/2020
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Hyundai Service
Sean always provides great customer service and my car was ready in the time promised.
Recomendado
ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 01/24/2020 03:20 PM

 We appreciate your kind feedback about our business and employees Tina. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Empleados con los que trabajó

GS
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Gloria S.
Upper Marlboro, MD
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/23/2020
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Check-In Was Easy
Arrived and was waited on within 3 minutes. Although it took 3 hours to complete work on car, staff was nice.
Recomendado
ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 01/23/2020 03:12 PM

We appreciate your trust, and we’ll do our best to continue to give you the kind of service you deserve Gloria. Thanks again, for your business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Empleados con los que trabajó

DS
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Donna S.
Fort Washington, MD
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/22/2020
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Customer Service
Excellent customer service
Recomendado
ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 01/23/2020 03:12 PM

 We appreciate your kind feedback about our business and employees Donna. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Empleados con los que trabajó

Cliente verificado
Glenarden, MD
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/22/2020
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Customer Service
Sean has great customer service skills. He kept me informed during the repair work on my vehicle while I was in the waiting room, and his appearance was on a professional level.
Recomendado
ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 01/23/2020 03:11 PM

Thank you for giving us a perfect rating and for recommending our business to other potential customers. We are sure our entire staff enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Empleados con los que trabajó

OB
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Ocie B.
Cheverly, MD
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/22/2020
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
EXCELLENT SERVICE
I brought my car in for an oil change and to get my engine coolant topped off. Sean, my service provider, was excellent and superb in providing me customer service.
Recomendado
ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 01/23/2020 03:11 PM

 We appreciate your AMAZING feedback about our business and employees Ocie. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Empleados con los que trabajó

Cliente verificado
Washington, DC
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/21/2020
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
opens early and close to my home
service was good, but im not so sure my tires were rotated though. if you have cameras please verify my service date was 01/16/19 around 7 a.m.
Recomendado
ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 01/22/2020 03:14 PM

Thank you for your feedback. We here at Hyundai appreciate you sharing your thoughts and concerns; we will reevaluate our approach and intend to leave you with your best experience on your next visit. Please follow up with any questions or concerns regarding your service with your Advisor. 

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Empleados con los que trabajó

Cliente verificado
Upper Marlboro, MD
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
01/16/2020
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Consider People time and communication
The service render was good. Just waiting and no communication
Recomendado
ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 01/17/2020 08:11 AM

Thank you for your feedback. We here at Hyundai appreciate you sharing your thoughts and concerns; we will reevaluate our approach and intend to leave you with your best experience on your next visit.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Empleados con los que trabajó

RM
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Robert M.
Fort Washington, MD
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/15/2020
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Excellent service
Sean, the attendant was very efficient and professional
Recomendado
ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 01/16/2020 11:47 AM

Thank you for your review Robert. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Empleados con los que trabajó

VS
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Valerie S.
Washington, DC
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/15/2020
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Staff
Staff makes you feel welcomed
Recomendado
ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 01/16/2020 11:04 AM

Thank you for your review Valerie. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Empleados con los que trabajó

Cliente verificado
Hyattsville, MD
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/15/2020
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Service
Great Service from Sean!
Recomendado
ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 01/16/2020 09:13 AM

Thank you for your review and for choosing Pohanka for your service. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Empleados con los que trabajó

DD
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Darrell D.
Crofton, MD
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/15/2020
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Always excellent service
As always Sean made the process seem less by recommending the appropriate services. Service was completed before the specified time.
Recomendado
ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 01/16/2020 09:13 AM

 We appreciate your AMAZING feedback about our business and employees Darrell. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Empleados con los que trabajó

ST
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Sharletta T.
Waldorf, MD
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/14/2020
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Location, great customer service
Location, great customer service
Recomendado
ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 01/15/2020 01:45 PM

Thank you for giving us a great rating and for recommending our business to other potential customers Sharletta. We are sure our entire staff here at Hyundai enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Empleados con los que trabajó

Cliente verificado
District Heights, MD
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/14/2020
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Great Fast Service!
Went in for a recall issue,oil change and tire rotation. Checked in at 6am and back on the road safely by 7:30am! Sean greeted me with a smile and great customer service
Recomendado
ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 01/16/2020 08:49 AM

We appreciate your trust, and we’ll do our best to continue to give you the kind of service you deserve. Thanks again, for your business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Empleados con los que trabajó

LR
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Lenora R.
Suitland, MD
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/14/2020
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Professional service - Sean Toltson
The service is great. Sean my service tech. Is very professional and outstanding person. Should be promoted immediately. Sean has been my service tech for the past decade. Outstanding young man.
Recomendado
ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 01/16/2020 08:48 AM

Thank you for giving us a perfect rating and for recommending our business to other potential customers Lenora. We are sure our entire staff enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Empleados con los que trabajó
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.