ST

Sean Tolton

ASM
Calificación General
Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5
4.8
(1327 reviews)
70

ME
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Marie E.
Oxon Hill, MD
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
12/22/2019
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Service Department
Your service representatives (most particularly Sean) are truly concerned about their clients! He always goes above and beyond to ensure that my vehicle is safe and well maintained. He also looks out for future issues.
Recomendado
ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 01/02/2020 03:10 PM

Thank you for your wonderful 5 star rating, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Empleados con los que trabajó

Cliente verificado
Glenarden, MD
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
12/21/2019
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Good service
Good service
Recomendado
ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 12/23/2019 02:59 PM

Thank you for your review and for choosing Pohanka for your service. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Empleados con los que trabajó

Cliente verificado
District Heights, MD
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
12/16/2019
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Customer service
Great service
Recomendado
ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 12/19/2019 03:15 PM

Thank you for giving us a great rating and for recommending our business to other potential customers. We are sure our entire staff here at Hyundai enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Empleados con los que trabajó

CH
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Charles H.
Fort Washington, MD
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
12/15/2019
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Routine maintenance and recall service
Very friendly and professional Service Advisor: Sean Tolton
Really appreciate that I don't have to have a service appointment (great novel idea!)
Service Time was just as predicted.
Clean environment

Charles H
Recomendado
ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 12/16/2019 02:07 PM

Thank you for your wonderful 5 star rating, we truly appreciate your business Charles, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Empleados con los que trabajó

KP
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Karen P.
Fort Washington, MD
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
12/15/2019
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Superb Maintenance
Always a satisfied customer
Recomendado
ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 12/16/2019 01:57 PM

 We appreciate your positive feedback about our business and employees Karen. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Empleados con los que trabajó

Cliente verificado
Upper Marlboro, MD
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
12/14/2019
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Review
N/A
Recomendado
ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 12/16/2019 01:57 PM

Thank you for your review and for choosing Pohanka for your service. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Empleados con los que trabajó

JF
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Joseph F.
Capitol Heights, MD
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
12/13/2019
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Sevice
Hello Although the job was not a major one the service advisor made me feel as if it was a very major one. He was great!o
Recomendado
ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 12/16/2019 01:55 PM

Thank you for giving us a great rating and for recommending our business to other potential customers Joseph. We are sure our entire staff here at Hyundai enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Empleados con los que trabajó

Cliente verificado
Bowie, MD
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
12/12/2019
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Great service
My service advisor Sean at Hyundai in capital heights, MD is the best. Need I say more? He the only one I’m going to if I need any assistance
Recomendado
ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 12/16/2019 01:52 PM

 We appreciate your AMAZING feedback about our business and employees. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Empleados con los que trabajó

RS
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Rudolf S.
Upper Marlboro, MD
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
12/11/2019
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Hyundai inspection
Helpful
Timely
Courtesy
Great inspection performance
Again, wonderful service
Recomendado
ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 12/13/2019 03:05 PM

We appreciate your trust, and we’ll do our best to continue to give you the kind of service you deserve. Thanks again, for your business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Empleados con los que trabajó

JB
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Joseph B.
Washington, DC
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
12/10/2019
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Always Good
Good customer service and reliable maintenance keeps me happy and coming back. Thanks Sean and his team!
Recomendado
ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 12/13/2019 03:04 PM

Thank you for your review and for choosing Pohanka for your service. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Empleados con los que trabajó

GP
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George P.
Upper Marlboro, MD
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
12/10/2019
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Fast service
Dropped my car off for warranty work and car was finished in one day.
Recomendado
ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 12/13/2019 03:04 PM

Thank you for your review and for choosing Pohanka for your service. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Empleados con los que trabajó

AH
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Adrian H.
Bladensburg, MD
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
12/09/2019
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Great service
They guy I was dealing with was very good and engaged let me know what was going on every bit of the way1
Recomendado
ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 12/09/2019 03:13 PM

 We appreciate your kind feedback about our business and employees Adrian. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Empleados con los que trabajó

HD
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Henry D.
Washington, DC
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
12/08/2019
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Mr Sean Tolston
Mr Sean Tolston the service manager is outstanding very knowalable and professional at his position He is the best thanks
Recomendado
ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 12/09/2019 02:35 PM

 We appreciate your positive feedback about our business and employees Henry. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Empleados con los que trabajó

BR
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Bernetta R.
Temple Hills, MD
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
12/06/2019
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Always Excellent Service!!!
Every time I visit this dealer, I have received excellent service - from purchasing my vehicle to the service. On all but two of my services, my service person has been Sean Tolson. He has always made me feel that I am the only customer that he has, and that he gives me his undivided attention to my questions and service needs. He is ALWAYS very professional! Another time, I got there just about at closing time, and John helped me, even though he was just about to get off. It took about 25 minutes to take care of my problem, which was minor, but he also took the time that was needed and helped relieve the anxiety that I was feeling. A few weeks ago, when the temperature outside dropped dramatically, I came there because my tire pressure had gone down to a very uncomfortable level. After cautiously driving there, a young lady took my car to the back, refilled the missing air in the tires, and returned my car to me, assuring me that everything was a-okay, and it WAS!!! I HAVE NOTHING BAD TO SAY ABOUT POHANKA HYUNDAI!!! Excellent customer service all the way around!!!
Recomendado
ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 12/06/2019 02:58 PM

WOW Thank you for your wonderful 5 star rating Bernetta, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Empleados con los que trabajó

Cliente verificado
Fort Washington, MD
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
12/05/2019
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Excellent customer service
Customer sevice was very professional and helpful
Recomendado
ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 12/06/2019 02:57 PM

 We appreciate your kind feedback about our business and employees. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Empleados con los que trabajó

DD
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David D.
Seat Pleasant, MD
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
12/05/2019
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
N/A
N/A
Recomendado
ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 12/06/2019 02:56 PM

Thank you for your review and for choosing Pohanka for your service David. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Empleados con los que trabajó

PC
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Phyllis C.
Oxon Hill, MD
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
12/04/2019
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Pohanka Hyundai Service Visit
From start to finish the Employees at Pohanka Hyundai are excellent.
I was so pleased at how fast I got out.
Recomendado
ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 12/05/2019 03:01 PM

 We appreciate your AMAZING feedback about our business and employees. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Empleados con los que trabajó

Cliente verificado
Hyattsville, MD
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
12/04/2019
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Excellent service car care
Great staff there at Pohanka caring for my car my service advisor is Sean has great customer service
Recomendado
ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 12/05/2019 03:01 PM

 We appreciate your kind feedback about our business and employees. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Empleados con los que trabajó

GS
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Gloria S.
Upper Marlboro, MD
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
12/04/2019
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Excellent service
Friendly service advisor Sean..
Recomendado
ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 12/05/2019 03:00 PM

 We appreciate your kind feedback about our business and employees Gloria. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Empleados con los que trabajó

VB
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Vianca B.
Upper Marlboro, MD
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
12/03/2019
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Repair
They did a wonderful job and excellent communication each step of the way!
Recomendado
ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 12/04/2019 03:03 PM

We appreciate your trust Vianca, and we’ll do our best to continue to give you the kind of service you deserve. Thanks again, for your business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Empleados con los que trabajó
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.