ST

Sean Tolton

ASM
Calificación General
Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5
4.8
(1327 reviews)
70

VB
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Vincent B.
Fort Washington, MD
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
11/08/2019
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Professional
Courteous
Recomendado
ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 11/08/2019 03:17 PM

 We appreciate your positive feedback about our business and employees Vincent. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Empleados con los que trabajó

JB
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Johnny B.
Fort Washington, MD
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
11/07/2019
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Excellent Customer Service
My service representative (Sean) was very professional. He explained the details of what was included in the scheduled maintenance. He kept me informed via text message as to the progress of the work. He also explained to me what additional services may be needed. Overall, I had a very good customer experience me thanks to Sean and also to the technician who did the work on my vehicle.
Recomendado
ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 11/11/2019 03:26 PM

Thank you for giving us a perfect rating and for recommending Sean to other potential customers Johnny. We are sure our entire staff enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Empleados con los que trabajó

BS
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Brian S.
District Heights, MD
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
11/06/2019
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
rating for Sean
they get you in and out in a timely manner
Recomendado
ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 11/06/2019 03:15 PM

We appreciate your trust Brian, and we’ll do our best to continue to give you the kind of service you deserve. Thanks again, for your business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Empleados con los que trabajó

GP
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Gail P.
Upper Marlboro, MD
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
11/04/2019
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Satisfied Customer
Shaun in the service department is ALWAYS on point! Very kind, and thoughtful.
Recomendado
ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 11/06/2019 12:00 PM

 We appreciate your AMAZING feedback about our business and employees Gail. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Empleados con los que trabajó

Cliente verificado
Greater Landover, MD
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
11/04/2019
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Excellent Customer Services
Sean - Excellent customer services in the service dept
Recomendado
ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 11/04/2019 03:49 PM

We appreciate your trust, and we’ll do our best to continue to give you the kind of service you deserve. Thanks again, for your business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Empleados con los que trabajó

PW
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Paulette W.
Fort Washington, MD
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
11/02/2019
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Sean Tolton . He is excellent in providing information about what is going on with my car and letting me know what needs to nb
Sean Tolton . He is excellent in doing his job. He is professional and very knowledgeable and being honest with me.
Recomendado
ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 11/04/2019 03:48 PM

Thank you for giving us a perfect rating and for recommending our business to other potential customers Paulette. We are sure our entire staff enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Empleados con los que trabajó

TD
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Tamonie D.
District Heights, MD
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/31/2019
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Routine service
In And out for routine service. Sean is the best.. doesn’t try to talk you into unnecessary repairs.
Recomendado
ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 11/01/2019 03:48 PM

We appreciate your trust Tamonie, we’ll do our best to continue to give you the kind of service you deserve. Thanks again, for your business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Empleados con los que trabajó

RK
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Raymond K.
Washington, DC
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/31/2019
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Good service reps.
The service representatives are the best. They are courteous and able to take care of the reason you came in for and make recoomendation about upcoming service needs.
Recomendado
ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 11/01/2019 03:47 PM

 We appreciate your positive feedback about our business and employees Raymond. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Empleados con los que trabajó

ST
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Senney T.
White Plains, MD
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/30/2019
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
services
The service that I receive was excellent.
Recomendado
ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 11/01/2019 03:47 PM

Thank you for your review and for choosing Pohanka for your service Senney. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Empleados con los que trabajó

SP
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Steven P.
Clinton, MD
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/30/2019
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Excellent Service
Sean has been my service tech for nearly decade and has taken excellent care of all three of my Hyundai's.
Recomendado
ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 10/31/2019 03:34 PM

Thank you for your wonderful 5 star rating Steven, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come, see you next time!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Empleados con los que trabajó

RL
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Ronald L.
Oxon Hill, MD
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/29/2019
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Car owner
Customer service is always on point. Sean is very customer friendly and ensure that all my request is completed and he advise me on the things that needs to be completed.
Recomendado
ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 10/29/2019 02:50 PM

 We appreciate your AMAZING feedback about our business and employees Ronald. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Empleados con los que trabajó

TG
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Tamara G.
Washington, DC
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/28/2019
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
great great excellent customer service
Sean and Miguel was very great and helpful.
Recomendado
ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 10/29/2019 02:49 PM

Thank you for giving us a great rating and for recommending our business to other potential customers Tamara. We are sure our entire staff here at Hyundai enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Empleados con los que trabajó

CO
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Carlos O.
Hyattsville, MD
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/26/2019
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Great Service
Love the customer service, friendly atmosphere and knowledgeable staff
Recomendado
ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 10/29/2019 02:43 PM

 We appreciate your kind feedback about our business and employees Carlos. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Empleados con los que trabajó

EC
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Ethelene C.
Washington, DC
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/24/2019
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Efficient mrSaun
Mr.Saun is very polite and efficient at his job thanks for his careing for his customers
Recomendado
ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 10/29/2019 02:38 PM

 We appreciate your kind feedback about our business and employees Ethelene. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Empleados con los que trabajó

ER
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Edward R.
Riverdale, MD
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/24/2019
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Edward Rai
Sean is a credit to your organization
He is kind very very honest
And a pleasure to deall with
Recomendado
ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 10/29/2019 02:38 PM

 We appreciate your positive feedback about our business and employees Edward. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Empleados con los que trabajó

Cliente verificado
Hollis, NY
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/24/2019
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Excellent service
Excellent service as usual. Clean, professional and cost effective.
Recomendado
ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 10/24/2019 03:28 PM

 We appreciate your positive feedback about our business and employees. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Empleados con los que trabajó

Cliente verificado
Washington, DC
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/24/2019
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Prompt, Personal and Reliable Service
I appreciate the friendly and quality service that Service Advisor, Sean Tolton, provides on my visits to Pohanka Hyundai.
Recomendado
ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 10/24/2019 03:27 PM

We appreciate your trust, and we’ll do our best to continue to give you the kind of service you deserve. Thanks again, for your business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Empleados con los que trabajó

TS
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Tonya S.
Bowie, MD
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/24/2019
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Repairs
Very professional team. The service writer explained the process and made me feel comfortable about the repairs. He kept me informed step by step. He answered all my questions.
Recomendado
ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 10/24/2019 03:26 PM

We appreciate your trust Tonya, we’ll do our best to continue to give you the kind of service you deserve. Thanks again, for your business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Empleados con los que trabajó

CH
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Charles H.
Fort Washington, MD
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/23/2019
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Routine maintenance and recall service
No appointment needed Indicated time for service was spot on. Friendly service adviser.
Recomendado
ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 10/24/2019 03:25 PM

 We appreciate your positive feedback about our business and employees Charles. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Empleados con los que trabajó

KM
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Kevin M.
Bowie, MD
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/23/2019
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Good professional and friendly customer service!
Timely service!
Recomendado
ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 10/24/2019 03:20 PM

Thank you for giving us a great rating and for recommending our business to other potential customers Kevin. We are sure our entire staff here at Hyundai enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Empleados con los que trabajó
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.