ST

Sean Tolton

ASM
Calificación General
Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5
4.8
(1327 reviews)
70

DH
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Dorothy H.
Washington, DC
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/23/2019
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Convenient location
convenient location
Recomendado
ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 10/23/2019 02:53 PM

 We appreciate your kind feedback about our business and employees Dorothy. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Empleados con los que trabajó

CS
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Christine S.
Washington, DC
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/22/2019
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Professional
Excellent
Recomendado
ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 10/22/2019 03:39 PM

Thank you for your review and for choosing Pohanka for your service Christine. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Empleados con los que trabajó

DC
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Dorothy C.
Cheltenham, MD
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/21/2019
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Excellent customer service
Professional greeting, prompt answers to my questions and fast service.
Recomendado
ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 10/22/2019 03:38 PM

 We appreciate your positive feedback about our business and employees Dorothy. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Empleados con los que trabajó

AH
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Anita H.
Bowie, MD
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/17/2019
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
.
Customer service is excellent .
No Recomendado
ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 10/18/2019 04:00 PM

 We appreciate your kind feedback about our business and employees. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Empleados con los que trabajó

BA
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Billy A.
Upper Marlboro, MD
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/17/2019
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Excellent Customer Service
I had the pleasure of interacting with Sean as I walked through the door. He was extremely courteous, and professional. This is not my first time meeting him. He has consistently been "on point" with each visit. In my opinion, Sean is a great asset to your company.
Recomendado
ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 10/22/2019 03:32 PM

Thank you for your review and for choosing Pohanka for your service. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Empleados con los que trabajó

CE
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Carl E.
Oxon Hill, MD
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/16/2019
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Took care of my car
Sean kept me informed with what was going on with my car
Recomendado
ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 10/18/2019 03:59 PM

 We appreciate your positive feedback about our business and employees Carl. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Empleados con los que trabajó

SC
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Slats C.
Suitland, MD
Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5
10/16/2019
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Cust
Excellent service
Recomendado
ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 10/18/2019 03:54 PM

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Empleados con los que trabajó

CT
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Connie T.
Capitol Heights, MD
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/14/2019
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
"friendly customer service!"
"excellent!"
Recomendado
ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 10/15/2019 03:35 PM

Thank you for giving us a great rating and for recommending our business to other potential customers Connie. We are sure our entire staff here at Hyundai enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Empleados con los que trabajó

Cliente verificado
Alexandria, VA
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/11/2019
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Good service
Excellent experience, they use text messages to keep you updated, have a decent area to wait.
Recomendado
ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 10/15/2019 03:34 PM

Thank you for giving us a great rating and for recommending our business to other potential customers. We are sure our entire staff here at Hyundai enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Empleados con los que trabajó

GF
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Gloria F.
Washington, DC
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/11/2019
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
First Time Service
What made my visit outstanding was the overall service I received from a gentleman named Sean. He was extremely patient towards my needs for my first time service check.

Thank you Mr. Pohanka for making Sean a part of the Pohanka team.

In appreciation,

Gloria Fuller
Recomendado
ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 10/15/2019 03:34 PM

Thank you for your wonderful 5 star rating Gloria, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Empleados con los que trabajó

MT
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Marsha T.
Upper Marlboro, MD
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/10/2019
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Polite, great customer service
Quick and friendly service. Kept me informed, offered options.
Recomendado
ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 10/15/2019 03:30 PM

 We appreciate your kind feedback about our business employees Marsha. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Empleados con los que trabajó

SR
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Stephanie R.
Upper Marlboro, MD
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/08/2019
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Exceptional Service
I just want to that Sean T., every time I come to Hyundai Capitol Heights he goes above and beyond my expectations. He explains everything that needs to be done and make the best suggestions to keep my car at it’s highest performance.
Recomendado
ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 10/09/2019 03:21 PM

We appreciate your trust Stephanie, and we’ll do our best to continue to give you the kind of service you deserve. Thanks again, for your business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Empleados con los que trabajó

TG
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Tracey G.
Upper Marlboro, MD
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/08/2019
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Sean is awesome!
Sean was great to work with.
Recomendado
ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 10/09/2019 03:21 PM

 We appreciate your kind feedback about our business employees Tracey. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Empleados con los que trabajó

LC
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Linda C.
Upper Marlboro, MD
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/06/2019
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Tremendous customer service from the time you step foot in the door. Always listens to your concerns and always provides me a car wash when I visit!
I have nothing but positive things to say
Recomendado
ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 10/07/2019 03:38 PM

 We appreciate your positive feedback about our business and employees Linda. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Empleados con los que trabajó

KJ
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Keyaira J.
Clinton, MD
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/04/2019
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
First service after buying my car
Originally went up to the dealership just to pick up my hard tags but my car let me know it was time for it to be serviced as well. Sean let me know what the service light could possibly mean and gave me a few options. He kept me informed with what was going on with my car. I got an oil change and they reset something in my car as well. It’s running smoothly now. Sean also let me know what I should get the next time my car is to be serviced.
Recomendado
ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 10/07/2019 03:35 PM

Thank you for giving us a perfect rating and for recommending our business to other potential customers Keyaira. We are sure our entire staff enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Empleados con los que trabajó

AR
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Anthony R.
Glenarden, MD
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/02/2019
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
The Best Service In Maryland...Hands DOWN!!!
Great People, Great Atmosphere, & Awesome Service!!!!
Recomendado
ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 10/03/2019 02:16 PM

Thank you for your wonderful 5 star rating Anthony, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Empleados con los que trabajó

HM
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Herbert M.
Kettering, MD
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
10/02/2019
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Location
Overall the service is good
Recomendado
ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 10/03/2019 02:13 PM

Thank you for your review and for choosing Pohanka for your service Herbert. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Empleados con los que trabajó

LD
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Lorraine D.
Alexandria, VA
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/02/2019
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
MyGenesis
I appreciate the friendliness of the Associates every time I bring my car in for service. They get you in and get you out! The maintenance team does a great job on my car. I trust them with my service! They help me to keep my car running.
Recomendado
ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 10/03/2019 02:12 PM

Thank you for giving us a great rating and for recommending our business to other potential customers Lorraine. We are sure our entire staff here at Hyundai enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Empleados con los que trabajó

ML
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Melyssa Elizabeth L.
Capitol Heights, MD
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/01/2019
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Always Great Service!
I can always rely on great and timely service over at pohanka.
Recomendado
ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 10/03/2019 02:11 PM

 We appreciate your kind feedback about our business Melyssa. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Empleados con los que trabajó

AM
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Arminta M.
Fort Washington, MD
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/01/2019
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Awesome Service
I'm always happy to take my car in for service here. Sean the technician I usually works with always explains everything that happening each step of the way and he makes sure I'm in and out. I always appreciate the great service. Thank you!
Recomendado
ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 10/03/2019 02:07 PM

Thank you for giving us a great rating and for recommending our business to other potential customers Arminta. We are sure our entire staff here at Hyundai enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Empleados con los que trabajó
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.