ST

Sean Tolton

ASM

Pohanka Hyundai

Calificación General

4.8

(1327 reviews)

70

Reseñas de Sean Tolton

EI

Ellen I.

Oxon Hill, MD

2015 Hyundai Tucson

09/12/2019

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Good Service

My service rep was very nice and he communicated with me in a very courteous and timely manner.

Recomendado

ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 09/13/2019 03:18 PM

Thank you for your review and for choosing Pohanka for your service Ellen. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Empleados con los que trabajó

Cliente verificado

Upper Marlboro, MD

2015 Hyundai Elantra

09/11/2019

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Service Department

Sean provides the best customer service in the Service Department hands down!

Recomendado

ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 09/13/2019 03:18 PM

We appreciate your kind feedback about our business. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Empleados con los que trabajó

Cliente verificado

Beltsville, MD

2014 Hyundai Sonata Hybrid

09/10/2019

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Service Advisor

Professional attitude and demeanor.

Recomendado

ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 09/12/2019 03:29 PM

We appreciate your positive feedback about our business. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Empleados con los que trabajó

Cliente verificado

District Heights, MD

2015 Hyundai Genesis

09/10/2019

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Service

Outstanding

Recomendado

ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 09/12/2019 03:29 PM

We appreciate your AMAZING feedback about our business and employees. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Empleados con los que trabajó

Cliente verificado

Fort Washington, MD

2013 Hyundai Tucson

09/07/2019

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Technician Is Very Highly Recommend To Service and Customer

I had the pleasure of working with Sean as my technician. I would recommend him to anyone that needs service. I was on vacation and my car could not be service right away. Sean phoned me and discussed my concerns and kept me in the loop the total time. I provided him with my dates to return to the US and the date I would be available to pick my car up. When I picked up my car Sean reviewed everything with me.

Thanks to Sean that my problem was resolved in a manner acceptable to me. I had taken my car in for service for the same problem prior to leaving for vacation with no satisfaction on the resolution. That service center wanted to provide a solution unacceptable to me because it did not fix the problem I was experiencing.

Thanks goes out to Sean he is a great access to the Hyundai family.

Recomendado

ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 09/09/2019 03:16 PM

Thank you for your wonderful 5 star rating, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Empleados con los que trabajó

DWAYNE FORRESTER

PJ

Patricia J.

Fort Washington, MD

2015 Hyundai Elantra

09/04/2019

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Good work!

The prompt and courteous service was great.

Recomendado

ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 09/05/2019 03:07 PM

We appreciate your positive feedback about our business Patricia. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Empleados con los que trabajó

RA

Robin A.

Washington, DC

2014 Hyundai Santa Fe Sport

08/31/2019

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

I always get great, friendly, efficient service with no hassle, and no appointment.

Service manager is courteous, considerate, reliable, and efficient. Explains work needed . I trust Mr. Tolton. He always uses good judgment and works in my best interest. Makes discounts and promotional benefits available without inquiry.

Recomendado

ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 09/02/2019 10:33 AM

We appreciate your trust, and we’ll do our best to continue to give you the kind of service you deserve. Thanks again Robin, for your business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Empleados con los que trabajó

DB

Deimian B.

Waldorf, MD

2012 Hyundai Equus

08/30/2019

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Service department

Service department makes sure you understand what going on with your car in great detail

Recomendado

ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 09/02/2019 10:31 AM

Thank you for your wonderful 5 star rating Deimian, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Empleados con los que trabajó

DWAYNE FORRESTER

KB

Kathleen B.

Washington, DC

2012 Hyundai Sonata

08/30/2019

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

2012 Hyundai Sonata Repair

From the first phone call to inquire about service to paying the cashier at pick-up; the customer service has been excellent! Sean worked with me through the entire process and sent timely text updates, the communication was consistent and clear. I received an update at every step of the process. No one gets excited about paying for auto repairs but Pohanka Hyundai and Sean maybe the process transparent and painless - I'll be back!
Thanks

Recomendado

ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 09/02/2019 10:29 AM

Thank you for your wonderful 5 star rating Kathleen, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Empleados con los que trabajó

IB

Ian B.

Capitol Heights, MD

2014 Hyundai Equus

08/30/2019

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

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Recomendado

ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 09/02/2019 10:28 AM

Thank you for your feedback. We here at Hyundai apologize for your in convenience, appreciate you sharing your thoughts and concerns; we will reevaluate our approach and intend to leave you with your best experience on your next visit.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Empleados con los que trabajó

Cliente verificado

District Heights, MD

2009 Hyundai Santa Fe

08/29/2019

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Excellent Customer Service

My service representatives are always pleasant, greet me with a smile and address me by name. While waiting, will come over and give me an update on service to my vehicle.

Recomendado

ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 09/02/2019 10:06 AM

We appreciate your AMAZING feedback about our business and employees. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Empleados con los que trabajó

DD

Darrell D.

Crofton, MD

2013 Hyundai Elantra

08/28/2019

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Excellent!

Sean did a great job!

Recomendado

ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 09/02/2019 10:05 AM

We appreciate your positive feedback about our business Darrell. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Empleados con los que trabajó

WJ

Wesley J.

Cheltenham, MD

2016 Hyundai Equus

08/27/2019

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Good Service

It’s close to my house.

Recomendado

ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 08/27/2019 03:41 PM

We appreciate your positive feedback about our business Wesley. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Empleados con los que trabajó

VS

Valerie S.

Washington, DC

2016 Hyundai Elantra

08/27/2019

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Service

Great service

Recomendado

ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 08/27/2019 03:41 PM

We appreciate your kind feedback about our business Valerie. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Empleados con los que trabajó

TN

Thomascena N.

Upper Marlboro, MD

2016 Hyundai Tucson

08/26/2019

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Car service

Timely, thorough -Satisfied

Recomendado

ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 08/27/2019 03:37 PM

Thank you for your review and for choosing Pohanka for your service. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Empleados con los que trabajó

JW

Jean W.

Saint Inigoes, MD

2018 Hyundai Tucson

08/25/2019

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Sean is has awesome customer service ?

I'm very grateful for the opportunity to work with your company .I love the customer service and Sean is very patient and understanding with all the customers.

Recomendado

ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 08/27/2019 03:36 PM

We appreciate your AMAZING feedback about our business and employees Jean. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Empleados con los que trabajó

SL

Sandra L.

Fort Washington, MD

2012 Hyundai Sonata

08/23/2019

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Top Notch Service Advisors

Sean Tolson makes this place great! I have been working with him over 8 years and each time he Demonstrates a level of professional and caring service for each customer he works with.

Recomendado

ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 08/26/2019 03:39 PM

Thank you for your wonderful 5 star rating Sandra, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Empleados con los que trabajó

SG

Sheila G.

Hyattsville, MD

2015 Hyundai Sonata

08/23/2019

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Service and efficiency

I think the service you get from Pohanka Hyundai is excellent, the waiting area is comfortable and clean even the bathrooms are clean and nice. The service manager are very respectful, kind and knowledgeable . I recommend them to everyone.

Recomendado

ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 08/23/2019 03:44 PM

Thank you for your wonderful 5 star rating Sheila, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Empleados con los que trabajó

AJ

Alexander J.

Washington, DC

2016 Hyundai Veloster

08/23/2019

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Car

Service representative was polite and efficient.

Recomendado

ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 08/23/2019 03:42 PM

We appreciate your positive feedback about our business Alexander. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Empleados con los que trabajó

Cliente verificado

Upper Marlboro, MD

2011 Hyundai Elantra

08/21/2019

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Above and Beyond

The crew went above and beyond to help me with an oil leak problem. I really appreciate the work they did.

Recomendado

ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 08/21/2019 03:39 PM

Thank you for giving us a perfect rating and for recommending our business to other potential customers. We are sure our entire staff enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Empleados con los que trabajó

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