ST

Sean Tolton

ASM
Calificación General
Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5
4.8
(1327 reviews)
70

TW
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Tiara W.
Largo, MD
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
08/03/2019
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Excellent Service
Pohanka provided excellent customer service, as well as took great care of my vehicle. I’d like to thank Sean for keeping me posted on the status as necessary. In addition, my license plate had been missing a screw, which caused the tag to hang. I was quite surprised, but very thankful to see that service went out of their way to fix it. Would definitely return for service based on my experience.
Recomendado
ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 08/13/2019 02:39 PM

 We appreciate your AMAZING feedback about our business and employees. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Empleados con los que trabajó

EW
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Ellen W.
Upper Marlboro, MD
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
08/02/2019
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Excellent
Sean took good care of me and kept me posted on my service
Recomendado
ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 08/13/2019 02:38 PM

Thank you for your review and for choosing Pohanka for your service. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Empleados con los que trabajó

RW
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Robert W.
Clinton, MD
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
08/02/2019
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Service at this dealership is very courteous and professional, timely notification on service progress and the location is quite convenience for commuting.
I returned my 2013 Hyundai Genesis to your dealership on July 30 for it's 60,000 service with the understanding that I would pick it up on the following day. I received a text from Sean a few hours later concerning the couple of items that I wanted his technician to check during the service stating that no abnormal performance was observed during the initial check. Sean called me around noon the following day letting me know that the 60,000 service had been completed and my car was ready for pickup. I picked my car and paid a bill that was very reasonable for the service performed, additional my car had been washed and cleaned after service completion.
Recomendado
ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 08/13/2019 02:38 PM

Thank you for your wonderful 5 star rating, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Empleados con los que trabajó

MG
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Marleen G.
Fort Washington, MD
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
08/02/2019
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Sean Provided Outstandng Service!
Thank you Sean for the excellent service you provided on my first service visit for my Hyundai SantaFe. Your attention to detail and explanation of the services I received was exactly what I needed. Thank you again and I know that my vehicle is in good hands. I look forward to my next service visit.
Recomendado
ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 08/13/2019 02:38 PM

 We appreciate your positive feedback about our business. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Empleados con los que trabajó

DG
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Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5
08/02/2019
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Appointment time not honored
This service department does not honor appointments made on the Hyundai online site. I was told their policy is take first come first served. So why have the option to make an appointment for service. Not sure I will be back to this location.
No Recomendado
RALPH D., SERVICE MANAGER de Pohanka Hyundai respondió el 08/08/2019 01:38 PM

Thank you for contacting us for the enclosed matter below. First we would like to express our deepest regret for the inconvenience caused by this unintentional and rare mistake. We are sorry that you were not satisfied by our services and we assure you that your complaint will be handled in a strict and serious way. We take full responsibility for the error and we guarantee that such incidents will not occur in the future. I am happy they where able to get you out in under 1 hour.



Ralph Dykes
Service Manager
Pohanka Hyundai
301-909-7531
Empleados con los que trabajó

RD
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Richard D.
Washington, DC
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
08/01/2019
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Quick and almost painless
Sean and the service team are professional and knowledgeable where it pertains to the cars and clients, treating both with respect and attention to detail including time spent waiting.
Recomendado
ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 08/01/2019 03:16 PM

We appreciate your trust, and we’ll do our best to continue to give you the kind of service you deserve. Thanks again, for your business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Empleados con los que trabajó

FD
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Franklin D.
Hyattsville, MD
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/30/2019
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
great service
great service
Recomendado
ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 08/01/2019 03:14 PM

Thank you for your review and for choosing Pohanka for your service. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Empleados con los que trabajó

DT
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Doris T.
Temple Hills, MD
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/30/2019
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Oil change and tire ritation
Friendly
Recomendado
ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 07/30/2019 03:07 PM

Thank you for your review and for choosing Pohanka for your service. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Empleados con los que trabajó

VC
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Vincent C.
Clinton, MD
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/30/2019
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Price
Sean Tolton, professionalisms and attention to detail
Recomendado
ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 07/30/2019 03:07 PM

 We appreciate your kind feedback about our business. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Empleados con los que trabajó

GS
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Gloria S.
Upper Marlboro, MD
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/30/2019
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Efficient Service Advisor
Would like to thank Shawn for his efficient service this past weekend. He received my car from the tow truck driver and kept me informed every step. I did not have to come in to the service department to sign anything, all interactions were done by phone in a timely manner. Car was examined and diagnosed within 2 hours and ready for pick-up the next morning.
Recomendado
ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 07/30/2019 03:06 PM

 We appreciate your AMAZING feedback about our business. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Empleados con los que trabajó

TG
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Tamara G.
Washington, DC
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/29/2019
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
great great excellent customer service
Miguel and Sean were very diligent and great with their excellence customer services, readiness, great pace of my vehicle service everything.
No Recomendado
ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 07/30/2019 03:05 PM

 We appreciate your AMAZING feedback about our business. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Empleados con los que trabajó

Cliente verificado
Clinton, MD
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/29/2019
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Drop off service and quick return call regarding the problems with vehicle
Same as above
Recomendado
ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 07/30/2019 03:04 PM

We appreciate your trust, and we’ll do our best to continue to give you the kind of service you deserve. Thanks again, for your business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Empleados con los que trabajó

AI
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Abiodun I.
Upper Marlboro, MD
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/27/2019
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Outstanding Service(s) All Around
Outstanding Service Advisors, Service Technicians and Dealership as always.
Recomendado
ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 07/29/2019 03:14 PM

 We appreciate your AMAZING feedback about our business. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Empleados con los que trabajó

IB
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Ian B.
Capitol Heights, MD
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/25/2019
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Sean Tolson
Mr. Tolson is the only name you need to know! He is my service provider and I can honestly say he provides me with the highest level of customer service Hyundai has to offer. From the time I hand my vehicle over to him, he keeps me updated on when and where the technicians are in the service process or repairs being done on my vehicle. If they're any warrantee issues or recalls he makes sure to take care of them before returning my car. I thought it was just because I owned the Equus but he also provided me with the same level of service when I brought my Sonata in. It's a big difference from when I used to take my S550 in for service. I highly recommend this dealership just alone on the level of service I received.
Recomendado
ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 07/26/2019 03:40 PM

Thank you for your wonderful 5 star rating, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Empleados con los que trabajó

KM
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Kevin M.
Clinton, MD
2017 Hyundai Sonata Plugin Hybrid
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/24/2019
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Great service.
Sean Tolton is great at customer service.
Recomendado
ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 07/26/2019 03:41 PM

Thank you for giving us a perfect rating and for recommending our business to other potential customers. We are sure our entire staff enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Empleados con los que trabajó

CD
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Christopher D.
Laurel, MD
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/22/2019
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Repair for Hydraulic Issue
Although it was too expensive and not worth the investment service technician Sean was very honest and professional. I appreciate his great service.
Recomendado
ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 07/22/2019 02:32 PM

We appreciate your trust, and we’ll do our best to continue to give you the kind of service you deserve. Thanks again, for your business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Empleados con los que trabajó

KS
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Kim S.
Capitol Heights, MD
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
07/22/2019
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Service
Good customer service.
Recomendado
ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 07/22/2019 02:30 PM

 We appreciate your positive feedback about our business. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Empleados con los que trabajó

LJ
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Lisa J.
Clinton, MD
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/21/2019
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Love my dealership
My dealership is the best. I have never been disappointed with the service or the care of my car even when the bill is a little higher than I want to pay.
Recomendado
ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 07/22/2019 02:29 PM

 We appreciate your AMAZING feedback about our business and employees. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Empleados con los que trabajó

YS
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Yolanda S.
Odenton, MD
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
07/20/2019
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Extensive Engine Repairs
Service great!

Why I needed the service, well that is not great. I am blessed that my car did not stop during the torrential down pour on rte 50 in Maryland. My elderly mother and I would have had a tragic accident that would have ended in a fatality.

Not happy with warranty repair policy of paying a portion of the car rental payment due to the extensive amount of engine repairs which meant all the loaners were assigned to other customers.
Recomendado
ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 07/22/2019 02:29 PM

Thank you for your feedback. We here at Hyundai appreciate you sharing your thoughts and concerns; we will reevaluate our approach and intend to leave you with your best experience on your next visit.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Empleados con los que trabajó

Cliente verificado
Washington, DC
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/19/2019
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Great service
Great service
Recomendado
ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 07/22/2019 02:20 PM

 We appreciate your positive feedback about our business. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Empleados con los que trabajó
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.