MC

Mary A Carter

Hiley Hyundai of Burleson

Calificación General

4.8

(1101 reviews)

79

Reseñas de Mary A Carter

HF

Harvery F.

Fort Worth, TX

2018 Hyundai Sonata

10/25/2019

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Great Customer Service

They have a great team of people working here and they do make sure the work gets done correctly. They took care of my car repairs in a great and timely manner. Very professional. I would recommend them.

Recomendado

DEAN D. de Hiley Hyundai of Burleson respondió el 10/25/2019 08:27 AM

I first wanted to thank you for your business and also for the time to complete this review. We value you and your business. I'm happy that we were able to take care of your service needs and you left with felling we did everything we could to ensure your visit was a good one. IF you need anything at all do not hesitate to call us and we will take care of you.

Best Regards,

Dean Davis
Service Manager
Hiley Hyundai Of Burleson

Have a great week and again THANK YOU!

Empleados con los que trabajó

MS

Matthew S.

Burleson, TX

2018 Hyundai Elantra Gt

10/25/2019

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Friendly and did what was right.

We took the car in for a issue that we had experienced and they were honest about the diagnosis process and how much it would cost.

Recomendado

DEAN D. de Hiley Hyundai of Burleson respondió el 10/25/2019 07:02 AM

I first wanted to thank you for your business and also for the time to complete this review. We value you and your business. I'm happy that we were able to take care of your service needs and you left with felling we did everything we could to ensure your visit was a good one. IF you need anything at all do not hesitate to call us and we will take care of you.

Best Regards,

Dean Davis
Service Manager
Hiley Hyundai Of Burleson

Have a great week and again THANK YOU!

Empleados con los que trabajó

Cliente verificado

Cleburne, TX

2016 Hyundai Santa Fe Sport

10/22/2019

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Oil change- Rate a 3 on mechanic service

Service Desk service above average- Mary Carter fantastic!
Garage service rated a 3 out if 5 and
Not going to recommend to friends until I make sure new mechanic has improved in skills.
They did correct the mistake and make good on next visit- rating 4 overall.

No Recomendado

Empleados con los que trabajó

Cliente verificado

Venus, TX

2019 Hyundai Accent

10/22/2019

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Great Experience!!!

The staff were great. I received assistance immediately when I arrived and they were willing to work with my needs for a vehicle.

Recomendado

DEAN D. de Hiley Hyundai of Burleson respondió el 10/22/2019 02:58 PM

I would like to personally thank you for taking the time to complete our survey. Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience.

We appreciate you choosing and trusting in Hiley Hyundai of Burleson.

Best Regards,
Dean Davis
Service Manager
Hiley Hyundai Of Burleson

Empleados con los que trabajó

RS

Rebekah S.

Stephenville, TX

2018 Hyundai Santa Fe Sport

10/20/2019

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Friendly and good priced

Setting up an appointment to get my car re-aligned was easy. They got me in the same day I called and I was able to leave and get some stuff done with my mom while they worked on it. The bill was much less than I expected, considering I had looked at other places prices for a re-alignment and got a ballpark figure of what I thought I would pay. Overall good service.

Recomendado

DEAN D. de Hiley Hyundai of Burleson respondió el 10/21/2019 07:49 AM

I first wanted to thank you for your business and also for the time to complete this review. We value you and your business. I'm happy that we were able to take care of your service needs and you left with felling we did everything we could to ensure your visit was a good one. IF you need anything at all do not hesitate to call us and we will take care of you.

Best Regards,

Dean Davis
Service Manager
Hiley Hyundai Of Burleson

Have a great week and again THANK YOU!

Empleados con los que trabajó

DG

Daniel G.

Fort Worth, TX

2018 Hyundai Elantra

10/20/2019

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Service

Once again I was so impressed with the level of service from them. They showed me that they cared about me as a customer.

Recomendado

DEAN D. de Hiley Hyundai of Burleson respondió el 10/21/2019 07:48 AM

Good morning,

We appreciate the wonderful compliments. Thank you for choosing and trusting in Hiley Hyundai of Burleson.

Best Regards,

Dean Davis
Service Manager
Hiley Hyundai Of Burleson

Empleados con los que trabajó

Cliente verificado

Joshua, TX

2019 Hyundai Veloster

10/19/2019

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Good honest people, good close location

a satisfying buying experience, with excellent service.

Recomendado

DEAN D. de Hiley Hyundai of Burleson respondió el 10/19/2019 01:48 PM

Good afternoon,

Thank you for taking the time to complete our survey. We appreciate your positive feedback and being part of the Hiley Hyundai Family.

Thanks again, for choosing and trusting in Hiley Hyundai of Burleson.

Best Regards,

Dean Davis
Service Manager
Hiley Hyundai Of Burleson

Empleados con los que trabajó

TW

Timothy W.

Mansfield, TX

2019 Hyundai Santa Fe

10/18/2019

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Outstanding!

Mary was wonderful. I had a couple of special requests and she didn't blink. Handled them immediately! This was my first service appt since purchasing my new car there. Will be returning for all of my service needs.

Recomendado

DEAN D. de Hiley Hyundai of Burleson respondió el 10/19/2019 01:46 PM

Good afternoon,

Thank you so much for taking the time to complete our survey. We appreciate your positive feedback and being part of the Hiley Hyundai Family.

Thanks again, for choosing and trusting in Hiley Hyundai of Burleson.

Best Regards,

Dean Davis
Service Manager
Hiley Hyundai Of Burleson

Empleados con los que trabajó

CR

Christine R.

Mansfield, TX

2019 Hyundai Santa Fe

10/18/2019

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Service Department Rocks

I always come to this dealership for all my service needs. I do not remember the name of the woman that helped me but she was there first thing in the am and was very professional and got me in and out with the service department

Recomendado

DEAN D. de Hiley Hyundai of Burleson respondió el 10/18/2019 08:14 AM

I would like to personally thank you for taking the time to complete our survey. Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience.

We appreciate you choosing and trusting in Hiley Hyundai of Burleson.

Best Regards,
Dean Davis
Service Manager
Hiley Hyundai Of Burleson

Empleados con los que trabajó

CL

Carolyn L.

Cleburne, TX

2013 Hyundai Tucson

ReScore Reseña™

10/17/2019

Cliente Verificado

Categoría: Service

If at first you don't succeed, try, try again.

After a phone call, with some kind words and gestures, I have reconsidered my original rating, and changed it to a 5-star. Nothing else need be said about that.

Recomendado

Empleados con los que trabajó

CL

Carolyn L.

Cleburne, TX

2013 Hyundai Tucson

ReScore Reseña™

10/17/2019

Cliente Verificado

Categoría: Service

If at first you don't succeed, try, try again.

After a phone call, with some kind words and gestures, I have reconsidered my original rating, and changed it to a 5-star. Nothing else need be said about that.

Recomendado

Reseña Original

10/17/2019

Tipo de Servicio: Maintenance

Categoría: Service

Nothing but a bother

The write up person that took care of me, treated me like I was nothing more than a bother to her, and she had told me that I needed an expensive part, which where I had my car towed to, discovered that I definitely did not need that part.

No Recomendado

DEAN D. de Hiley Hyundai of Burleson respondió el 10/17/2019 04:38 PM

I apologize for the way this was handled. We will speak with the advisor and technician. I will be contacting you today.

We appreciate you choosing Hiley Hyundai of Burleson and look to earn your trust going forward.

Best Regards,
Dean Davis
Service Manager
Hiley Hyundai Of Burleson

Empleados con los que trabajó

MB

Melvin B.

Crowley, TX

2018 Hyundai Accent

10/17/2019

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Service department

Mary in Service is Great.. AWESOME customer service.

No Recomendado

DEAN D. de Hiley Hyundai of Burleson respondió el 10/17/2019 02:37 PM

Good morning,

We appreciate the wonderful compliments. Thank you for choosing and trusting in Hiley Hyundai of Burleson.

Best Regards,

Dean Davis
Service Manager
Hiley Hyundai Of Burleson

Empleados con los que trabajó

WM

Wesly M.

Alvarado, TX

2017 Hyundai Tucson

10/17/2019

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

head lights adjustment

the head lights were not position correctly, could not see the road, they were adjusted, I am able to see the road

Recomendado

DEAN D. de Hiley Hyundai of Burleson respondió el 10/17/2019 02:36 PM

Thank you for taking the time to complete our survey. We appreciate your positive feedback and being part of the Hiley Hyundai Family.

Thanks again, for choosing and trusting in Hiley Hyundai of Burleson.

Best Regards,

Dean Davis
Service Manager
Hiley Hyundai Of Burleson

Empleados con los que trabajó

CA

Chris A.

Fort Worth, TX

2015 Hyundai Sonata

10/14/2019

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Chris Alston

Excellent customer service

Recomendado

DEAN D. de Hiley Hyundai of Burleson respondió el 10/14/2019 03:39 PM

Good afternoon Chris,

We appreciate the wonderful compliments. Thank you for choosing and trusting in Hiley Hyundai of Burleson.

Best Regards,

Dean Davis
Service Manager
Hiley Hyundai Of Burleson

Empleados con los que trabajó

DG

Daniel G.

Fort Worth, TX

2018 Hyundai Sonata

10/08/2019

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Excellent customer service

The service department was very helpful and had our vehicle ready within the time they said it would be ready. They even provided me with a ride to the dealership to pick up our Sonata.

Recomendado

DEAN D. de Hiley Hyundai of Burleson respondió el 10/09/2019 10:59 AM

Thank you for taking the time to complete our survey. We appreciate your positive feedback and being part of the Hiley Hyundai Family.

Thanks again, for choosing and trusting in Hiley Hyundai of Burleson.

Best Regards,

Dean Davis
Service Manager
Hiley Hyundai Of Burleson

Empleados con los que trabajó

EL

Epitome L.

Burleson, TX

2018 Hyundai Sonata

10/05/2019

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Service is good but they dont answer the phone

Please see my earlier comments regarding communication issues

Recomendado

DEAN D. de Hiley Hyundai of Burleson respondió el 10/07/2019 07:37 AM

Good morning,

I would like to personally thank you for taking the time to complete our survey. Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience.

We appreciate you choosing and trusting in Hiley Hyundai of Burleson.

Dean Davis
Service Manager
Hiley Hyundai Of Burleson

Empleados con los que trabajó

EM

Earline M.

Crowley, TX

2013 Hyundai Tucson

09/23/2019

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Earline Mumaw

Concerned staff and excellent service

Recomendado

DEAN D. de Hiley Hyundai of Burleson respondió el 09/23/2019 09:05 AM

Good afternoon,

Thank you for taking the time to complete our survey. We appreciate your positive feedback and being part of the Hiley Hyundai Family.

Thanks again, for choosing and trusting in Hiley Hyundai of Burleson.

Best Regards,
Dean Davis
Service Manager
Hiley Hyundai Of Burleson

Empleados con los que trabajó

VG

Virginia G.

Fort Worth, TX

2008 Hyundai Sonata

09/19/2019

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Location

Staff is very friendly and accommodating

Recomendado

DEAN D. de Hiley Hyundai of Burleson respondió el 09/20/2019 03:59 PM

Good afternoon,

Thank you for taking the time to complete our survey. We appreciate your positive feedback and being part of the Hiley Hyundai Family.

Thanks again, for choosing and trusting in Hiley Hyundai of Burleson.

Best Regards,

Dean Davis
Service Manager
Hiley Hyundai Of Burleson

Empleados con los que trabajó

RP

Ronald P.

Crowley, TX

2016 Hyundai Santa Fe Sport

09/12/2019

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Great Job

Excellent service and car was ready on time.

Recomendado

DEAN D. de Hiley Hyundai of Burleson respondió el 09/13/2019 07:26 AM

Good Morning Ronald,

Thank you for taking the time to complete our survey. We appreciate your positive feedback and being part of the Hiley Hyundai Family.

Thanks again, for choosing and trusting in Hiley Hyundai of Burleson.

Best Regards,

Dean Davis
Service Manager
Hiley Hyundai Of Burleson

Empleados con los que trabajó

MM

Mark M.

Burleson, TX

2019 Hyundai Tucson

09/11/2019

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

The ongoing service has been amazing

I love my dealership, we are now on business for life, even the experience after the purchase it has been amazing, I love their shuttle service , it does help a lot specially for my case living only 3 miles away from the dealership. 100% recommended.

Recomendado

DEAN D. de Hiley Hyundai of Burleson respondió el 09/11/2019 03:14 PM

Good Afternoon,

Thank you for taking the time to complete our survey. We appreciate your positive feedback and being part of the Hiley Hyundai Family.

Thanks again, for choosing and trusting in Hiley Hyundai of Burleson.

Best Regards,

Dean Davis
Service Manager
Hiley Hyundai Of Burleson

Empleados con los que trabajó

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