MC

Mary A Carter

Calificación General
Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5
4.8
(1101 reviews)
79

DJ
gravatar
Deborah J.
Burleson, TX
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/30/2019
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Customer service
Mary in customer service went the extra mile
Recomendado
GREG B., Service Manager de Hiley Hyundai of Burleson respondió el 07/31/2019 12:51 PM

Good afternoon. Thank you for taking the time to complete our survey. We appreciate your positive feedback and being part of the Hiley Hyundai Family.

Thanks again, for choosing and trusting in Hiley Hyundai of Burleson.

Greg Bernard
Service Manager
972-816-6607
Empleados con los que trabajó

TO
gravatar
Trisha O.
Fort Worth, TX
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/27/2019
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Mary is the reason I return for service
My service visits are always pleasant. Mary does a great job everytime!!
Recomendado
GREG B., Service Manager de Hiley Hyundai of Burleson respondió el 07/29/2019 07:59 AM

Good morning Trisha. Thank you for taking the time to complete our survey. We appreciate your positive feedback and being part of the Hiley Hyundai Family.  

Thanks again, for choosing and trusting in Hiley Hyundai of Burleson.

Greg Bernard
Service Manager
972-816-6607
Empleados con los que trabajó

Cliente verificado
Crowley, TX
Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5
07/26/2019
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Slow service
Slow service. Can't even clean a car right.
No Recomendado
GREG B., Service Manager de Hiley Hyundai of Burleson respondió el 07/29/2019 08:07 AM

Good morning.  Thank you for completing our survey.  I have left a phone message to try to talk with you to see what we can do to make up for the delay and poor cleaning of your Hyundai.

At your convenience please give me a call at the number below so we can resolve your concerns.

Thank you in advance.

Greg Bernard
Service Manager
972-816-6607
Empleados con los que trabajó

EK
gravatar
Erika K.
Burleson, TX
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/25/2019
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Loyal Customer
I have always had bad luck taking my car anywhere. It always seems to end up having more problems than I did write it in. But not here! I have been loyal to the dealership for a few years and have never been disappointed in the service I receive. Communication, excellent customer service, and above and beyond care is what I always receive. Highly recommend. And Mary is awesome!
Recomendado
GREG B., Service Manager de Hiley Hyundai of Burleson respondió el 07/26/2019 01:54 PM

Good afternoon Erika. Thank you for taking the time to complete our survey. We appreciate your positive feedback and being part of the Hiley Hyundai Family.

Thanks again, for choosing and trusting in Hiley Hyundai of Burleson.

Greg Bernard
Service Manager
972-816-6607
Empleados con los que trabajó

HT
gravatar
Hieu T.
Roanoke, TX
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/24/2019
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Excellent Service
They provided a quick oil change!
Recomendado
GREG B., Service Manager de Hiley Hyundai of Burleson respondió el 07/24/2019 02:35 PM

Good afternoon. Thank you for taking the time to complete our survey. We appreciate your positive feedback and being part of the Hiley Hyundai Family.

Thanks again, for choosing and trusting in Hiley Hyundai of Burleson.

Greg Bernard
Service Manager
972-816-6607
Empleados con los que trabajó

RK
gravatar
Randall K.
Alvarado, TX
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
07/24/2019
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
randall
Mary did a great job
Recomendado
GREG B., Service Manager de Hiley Hyundai of Burleson respondió el 07/24/2019 08:09 AM

Good morning. Thank you for taking the time to complete our survey. We appreciate your positive feedback and being part of the Hiley Hyundai Family.  We are fortunate to have Mary as part of our team and glad to hear she provided great service.

Thanks again, for choosing and trusting in Hiley Hyundai of Burleson.

Greg Bernard
Service Manager
972-816-6607
Empleados con los que trabajó

LJ
gravatar
Laura J.
Burleson, TX
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/23/2019
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Love Hiley Hyundia
Thanks Mary we always appreciate working with you.
Recomendado
GREG B., Service Manager de Hiley Hyundai of Burleson respondió el 07/24/2019 08:04 AM

Good morning Laura. Thank you for taking the time to complete our survey. We appreciate your positive feedback and being part of the Hiley Hyundai Family.

Thanks again, for choosing and trusting in Hiley Hyundai of Burleson.

Greg Bernard
Service Manager
972-816-6607
Empleados con los que trabajó

JJ
gravatar
Josh J.
Burleson, TX
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/23/2019
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Josh Jacobs
Mary made the experience! She was fantastic from the first moment we spoke throughout the entire process.

She always had a great attitude, very helpful, very knowledgeable and her communication was on point.

Hiley is blessed to have her.

Thanks Mary. You made something that was overwhelming super smooth and easy for our family to navigate.

Regards, Heidi & Josh Jacobs
Recomendado
GREG B., Service Manager de Hiley Hyundai of Burleson respondió el 07/24/2019 08:03 AM

Good morning Josh & Heidi. Thank you for taking the time to complete our survey. We appreciate your positive feedback and being part of the Hiley Hyundai Family.  We, too, are happy to have Mary here with us, she does a lot to take care of our clients.

Thanks again, for choosing and trusting in Hiley Hyundai of Burleson.

Greg Bernard
Service Manager
972-816-6607
Empleados con los que trabajó

MF
gravatar
Mary F.
Burleson, TX
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/20/2019
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Service dept.
Mary Carter the service writer is awesome
Recomendado
GREG B., Service Manager de Hiley Hyundai of Burleson respondió el 07/22/2019 07:06 AM

Good mornig Mary. Thank you for taking the time to complete our survey. We appreciate your positive feedback and being part of the Hiley Hyundai Family.

Thanks again, for choosing and trusting in Hiley Hyundai of Burleson.

Greg Bernard
Service Manager
972-816-6607
Empleados con los que trabajó

Cliente verificado
Fort Worth, TX
ReScore Reseña™
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/19/2019
cliente verificadoCliente Verificado
Categoría: Service
Great Service!
Very great service ! My first service wasn’t great , but manager and service department Mary did an outstanding job and resolved my problem and gave me a detail on my car and free oil change. I highly recommend this location their priority is to keep customers happy ?!
Recomendado
Empleados con los que trabajó

Cliente verificado
Cleburne, TX
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/18/2019
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Service
The service staff is very friendly.. Mary informs you of how your car is... she is wonderful.. thank you
Recomendado
GREG B., Service Manager de Hiley Hyundai of Burleson respondió el 07/18/2019 03:36 PM

Good evening. Thank you for taking the time to complete our survey. We appreciate your positive feedback and being part of the Hiley Hyundai Family.

Thanks again, for choosing and trusting in Hiley Hyundai of Burleson.

Greg Bernard
Service Manager
972-816-6607
Empleados con los que trabajó

RE
gravatar
Roy E.
Mansfield, TX
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
07/17/2019
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Roy Ellis
Nothing at this time
Recomendado
GREG B., Service Manager de Hiley Hyundai of Burleson respondió el 07/18/2019 03:33 PM

Good afternoon Roy. Thank you for taking the time to complete our survey. We appreciate your positive feedback and being part of the Hiley Hyundai Family.

Thanks again, for choosing and trusting in Hiley Hyundai of Burleson.

Greg Bernard
Service Manager
972-816-6607
Empleados con los que trabajó

Cliente verificado
Crowley, TX
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/16/2019
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Wnderful people.
Wish they had more loaner cars to be used while my Hyundai was in the shop, but, other than that I have to say Mary in the service department has become my best go to person there. Thank you Mary!!!
Recomendado
GREG B., Service Manager de Hiley Hyundai of Burleson respondió el 07/16/2019 04:34 PM

Good afternoon. Thank you for taking the time to complete our survey. We appreciate your positive feedback and being part of the Hiley Hyundai Family.  We have increased our loaner fleet, slightly, but please call Mary in the future so we can schedule your visit with the availbilty of a loan car if a loan car is needed.

Thanks again, for choosing and trusting in Hiley Hyundai of Burleson.

Greg Bernard
Service Manager
972-816-6607
Empleados con los que trabajó

Cliente verificado
Fort Worth, TX
ReScore Reseña™
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/19/2019
cliente verificadoCliente Verificado
Categoría: Service
Great Service!
Very great service ! My first service wasn’t great , but manager and service department Mary did an outstanding job and resolved my problem and gave me a detail on my car and free oil change. I highly recommend this location their priority is to keep customers happy ?!
Recomendado

Reseña Original
Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5
07/15/2019
Tipo de Servicio: Maintenance
Categoría: Service
Poor
Prices are pretty high to get a repair or an oil change compare to the other dealers. The Wait here needs improvement!
No Recomendado
GREG B., Service Manager de Hiley Hyundai of Burleson respondió el 07/15/2019 09:28 AM

Good morning.  I am trying to reach you by phone to see what we can do to make up for your delays on your July 3rd visit to our store.

Please call me on the number below and allow us to correct this situation.  

Thank you in advance.

Greg Bernard
Service Manager
972-816-6607
Empleados con los que trabajó

SK
gravatar
Sheron K.
Fort Worth, TX
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/14/2019
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Great customer service
Great customer service
Recomendado
GREG B., Service Manager de Hiley Hyundai of Burleson respondió el 07/15/2019 06:45 AM

Good moning Sheron. Thank you for taking the time to complete our survey. We appreciate your positive feedback and being part of the Hiley Hyundai Family.

Thanks again, for choosing and trusting in Hiley Hyundai of Burleson.

Greg Bernard
Service Manager
972-816-6607
Empleados con los que trabajó

EB
gravatar
Elaine B.
Fort Worth, TX
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/13/2019
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Excellent service
Hiley Hyundai fixed my issue quickly, and I was on my way.
Recomendado
GREG B., Service Manager de Hiley Hyundai of Burleson respondió el 07/15/2019 06:33 AM

Good morning Elaine. Thank you for taking the time to complete our survey. We appreciate your positive feedback and being part of the Hiley Hyundai Family.

Thanks again, for choosing and trusting in Hiley Hyundai of Burleson.

Greg Bernard
Service Manager
972-816-6607
Empleados con los que trabajó

RR
gravatar
Robert R.
Fort Worth, TX
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/13/2019
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Oil change
Always great service
Recomendado
GREG B., Service Manager de Hiley Hyundai of Burleson respondió el 07/13/2019 11:28 AM

Good afternoon Richard. Thank you for taking the time to complete our survey. We appreciate your positive feedback and being part of the Hiley Hyundai Family.

Thanks again, for choosing and trusting in Hiley Hyundai of Burleson.

Greg Bernard
Service Manager
972-816-6607
Empleados con los que trabajó

Cliente verificado
Burleson, TX
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/11/2019
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Great service
Really appreciate Mary in the service department. Has always been very nice and informative.
Recomendado
GREG B., Service Manager de Hiley Hyundai of Burleson respondió el 07/11/2019 03:23 PM

Good afternoon. Thank you for taking the time to complete our survey. We appreciate your positive feedback and being part of the Hiley Hyundai Family.  We are very thankful to have Mary as part of our team.

Thanks again, for choosing and trusting in Hiley Hyundai of Burleson.

Greg Bernard
Service Manager
972-816-6607
Empleados con los que trabajó

MT
gravatar
Megan T.
Fort Worth, TX
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/11/2019
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Best Customer Service Around
Mary in the service department knows exactly what she’s talking about, is honest, and extremely helpful. I had a complicated problem that could have been blown off, but because of her honesty and knowledge she was able to begin diagnostics to find a solution. I am extremely grateful for her.
Recomendado
GREG B., Service Manager de Hiley Hyundai of Burleson respondió el 07/11/2019 07:24 AM

Good morning Megan. Thank you for taking the time to complete our survey. We appreciate your positive feedback and being part of the Hiley Hyundai Family.

Thanks again, for choosing and trusting in Hiley Hyundai of Burleson.

Greg Bernard
Service Manager
972-816-6607
Empleados con los que trabajó

PM
gravatar
Pamela M.
Fort Worth, TX
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/10/2019
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Great service
Great service and car wash
Recomendado
GREG B., Service Manager de Hiley Hyundai of Burleson respondió el 07/11/2019 07:23 AM

Good morning Pamela. Thank you for taking the time to complete our survey. We appreciate your positive feedback and being part of the Hiley Hyundai Family.

Thanks again, for choosing and trusting in Hiley Hyundai of Burleson.

Greg Bernard
Service Manager
972-816-6607
Empleados con los que trabajó
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.