Soluciones Empresariales
English Español
SureCritic / Concesionario Hyundai / Hiley Hyundai of Burleson / Mary A Carter
MC

Mary A Carter

Hiley Hyundai of Burleson
Calificación General
Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5
4.8
(1101 reviews)
79

Reseñas de Mary A Carter

SS
gravatar
SHANNA S.
Burleson, TX
2021 Hyundai Palisade
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/25/2025
cliente verificadoCliente Verificado
10
Categoría: Service
Service is top notch with Mary!
Mary Carter always does an outstanding job of customer service and being knowledgeable! Every time she services my Palisade, she goes above and beyond!! Thank you Mary!!
Empleados con los que trabajó
MC
Mary A Carter
Cliente verificado
Morgan, TX
2021 Hyundai Venue
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/11/2025
cliente verificadoCliente Verificado
5
Categoría: Service
maintenance
easy to schedule.stay on time
Empleados con los que trabajó
MC
Mary A Carter
Cliente verificado
Crowley, TX
2024 Hyundai Santa Fe
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
12/14/2024
cliente verificadoCliente Verificado
9
Categoría: Service
Very friendly and fast service
The service department is very friendly and the service was quick. The shuttle to and from the home is simply awesome. Thank you for providing this service!
James N., Service Director de Hiley Hyundai of Burleson respondió el 01/09/2025 07:06 AM

Thank you so much for your kind words! We're thrilled to hear that you had a great experience with our friendly service team and enjoyed the shuttle service. We strive to make every visit as convenient and efficient as possible, and it's wonderful to know we succeeded. We look forward to serving you again in the future!

Empleados con los que trabajó
MC
Mary A Carter
TG
gravatar
THERESA G.
Fort Worth, TX
2020 Hyundai Tucson
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
11/04/2024
cliente verificadoCliente Verificado
10
Categoría: Service
Friendly fast and efficient
They worked on my car really quick, they provided me with a loner car and that was a life saver.
Empleados con los que trabajó
MC
Mary A Carter
Cliente verificado
Mansfield, TX
2020 Hyundai Tucson
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
11/03/2024
cliente verificadoCliente Verificado
10
Categoría: Service
service department
Great service - Mary is a wonderful person Very informative and answers questions with a smile -
Empleados con los que trabajó
MC
Mary A Carter
DM
gravatar
DAVID M.
Fort Worth, TX
2022 Hyundai Santa Fe
Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5
09/27/2024
cliente verificadoCliente Verificado
5
Categoría: Service
They mean well.
Everytime I have taken my car in to have the interior filter replaced when I turn on the A/C it makes a noise. This is absolutely ridiculous on a $43k car. I don't understand how they don't notice that before I pick up the car. Now I have to go back in and have them check it out again.
James N., Service Director de Hiley Hyundai of Burleson respondió el 09/27/2024 12:30 PM

Thank you for bringing this to our attention. I’m truly sorry to hear about the issues you’ve experienced with your A/C Filter after your visit. It’s important to us that your car is in perfect condition, and I understand how frustrating this must be.
We appreciate your feedback, as it helps us improve our services. Please reach out to us directly so we can prioritize your next visit and ensure we address this issue thoroughly. Thank you for your patience, and we look forward to resolving this for you.

Empleados con los que trabajó
MC
Mary A Carter
Cliente verificado
Crowley, TX
2018 Hyundai Kona
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
09/19/2024
cliente verificadoCliente Verificado
10
Categoría: Service
Great Customer Service
Mary is great at customer relations. Listens to what you want/need and service for your car can be done on next visit.
Empleados con los que trabajó
MC
Mary A Carter
Cliente verificado
Blue Mound, TX
2016 Hyundai Tucson
Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5
09/15/2024
cliente verificadoCliente Verificado
0
Categoría: Service
Multiple Problems
My vehicle has been serviced here multiple times the last few months. Each time, I have had problems with either an advisor stating things that were not true regarding parts, warranty not being entered, and a guarantee that was not followed through. I booked with a different advisor this last, which went well. However, the part they fixed is not working at all now and it’s only been a few weeks.
James N., Service Director de Hiley Hyundai of Burleson respondió el 09/16/2024 06:53 AM

We are sorry to hear that you are having problems with your vehicle. Your feedback is invaluable, thank you again for bringing this to our attention. Please reach out to us directly at 817-945-9900 ext 4109 so we can address this issue promptly and ensure it’s resolved to your satisfaction.  

Empleados con los que trabajó
MC
Mary A Carter
DS
gravatar
DANA S.
Alvarado, TX
2022 Hyundai Palisade
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
09/09/2024
cliente verificadoCliente Verificado
10
Categoría: Service
Good experience
Brought our Palisade for service. Services were performed in less time than the estimate.
Empleados con los que trabajó
MC
Mary A Carter
JG
gravatar
JENNIER G.
Fort Worth, TX
2022 Hyundai Tucson
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
08/24/2024
cliente verificadoCliente Verificado
10
Categoría: Service
Excellent Customer Service
We've owned several Hyundais over the years. The maintenance packages have been a big selling point, both to ensure we're getting the required services and to have the dealership do a once-over to make sure all's working well. I have to say this for the app - it's so easy to make an appointment for any service needed, both days and times. We've always been able to get a convenient time for us to bring it in, and as we like to wait for it, have never felt it took too long. The service staff is friendly and knowledgeable, and I appreciate how they explain everything to me at all points. It's also fun to browse the new models while we wait...which will probably result in our next model!
Empleados con los que trabajó
MC
Mary A Carter
Cliente verificado
Burleson, TX
2022 Hyundai Santa Fe
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
08/02/2024
cliente verificadoCliente Verificado
10
Categoría: Service
Great Service
Mary in the service dept. has always taken great care to ensure our vechiles were well taken care of.
Empleados con los que trabajó
MC
Mary A Carter
Cliente verificado
Fort Worth, TX
2015 Hyundai Santa Fe Sport
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
05/30/2024
cliente verificadoCliente Verificado
9
Categoría: Service
Provides detailed information about service options.
We needed some service and an oil change. The service manager Mary kept us up to date on what was happening. She made suggestions about what additional service work that was recommended but did push about what we declined. We appreciate her attitude.
James N., Service Director de Hiley Hyundai of Burleson respondió el 06/18/2024 07:14 AM

Thanks so much for taking the time to leave us a 5-star rating – it’s much appreciated!  Mary and our Team are always glad to see positive reviews! Once again, thank you for choosing us and we will see you at your next service!

Empleados con los que trabajó
MC
Mary A Carter
NG
gravatar
NORMA G.
Alvarado, TX
2014 Hyundai Accent
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/22/2024
cliente verificadoCliente Verificado
9
Categoría: Service
"Fairy spotting in Burleson!!"
I had to have a family member's car serviced at the Hyundai in Burleson. I was dreading how unpleasant I believed it would be and the cost. Jami Golden was my service agent, or maybe I should say "Service Fairy!"from the beginning she was like a breath of fresh air. Her personality and consideration completely eliminated the stress of it all. I had the most comforting and enjoyable experience imaginable. I am so grateful for her she stood by me every step of the way and addressed all of my concerns with care as if she possessed a magic wand!. Thank you so much Jami, for making my trip to Hyundai Burleson the "Fairy Best" ever???‍♀️?✨
James N., Service Director de Hiley Hyundai of Burleson respondió el 04/08/2024 03:16 PM

 Thank you for taking the time to leave us a 5-star review. We're so glad to hear that you were satisfied with our service provided. Our team is committed to delivering high-quality service, and your feedback is a great encouragement to us. We look forward to serving you again!

Empleados con los que trabajó
MC
Mary A Carter
Cliente verificado
Whitney, TX
2023 Hyundai Tucson
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
02/23/2024
cliente verificadoCliente Verificado
10
Categoría: Service
Exceptional Service!
Great service. Mary is great.
James N., Service Director de Hiley Hyundai of Burleson respondió el 04/08/2024 03:22 PM

We really appreciate you taking the time to leave us a 5-star review. It means a lot to us! We are looking forward to serving you in the future!

Empleados con los que trabajó
MC
Mary A Carter
PR
gravatar
PATRICIA R.
Joshua, TX
2022 Hyundai Tucson Hybrid
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
02/20/2024
cliente verificadoCliente Verificado
5
Categoría: Service
Service advisor Mary was great. Technician was thorough and knowledgeable.
Took my Tuscon Hybrid in because the low water fluid indicator was on even after refill. Regular maintenance was performed and the problem diagnosed. Found out something had chewed through the fluid container. Cost of repair was $508.00. Seemed a little pricey, but had to be done. Shortly after I get a coupon for service work. Cost of unit on Hyundai parts was $95.00. I understand a business has to make a profit, but this seems like a lot!
James N., Service Director de Hiley Hyundai of Burleson respondió el 04/08/2024 03:23 PM

Thank you for taking the time to leave us such a great review! We are looking forward to seeing you at your next service visit!

Empleados con los que trabajó
MC
Mary A Carter
TB
gravatar
TREY B.
Godley, TX
2022 Hyundai Elantra
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/23/2024
cliente verificadoCliente Verificado
10
Categoría: Service
Car repair
They did a good job. Gave me loaner and helped me with a discount even. Really appreciate the top notch service.
James N., Service Director de Hiley Hyundai of Burleson respondió el 02/03/2024 06:36 AM

Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know what we can do for you in the future.

Empleados con los que trabajó
MC
Mary A Carter
MS
gravatar
MARIE S.
Burleson, TX
2022 Hyundai Tucson
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
11/20/2023
cliente verificadoCliente Verificado
10
Categoría: Service
Comfortable lounge area to wait in and quick service and I love the video of the entire service checkup.
The service was quick and I love the video of my vehicle check up. The lounge was comfortable to wait for completion. Courteous staff.
Empleados con los que trabajó
MC
Mary A Carter
JM
gravatar
JOSE M.
Fort Worth, TX
2015 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
09/30/2023
cliente verificadoCliente Verificado
10
Categoría: Service
Mary very good and kind!
Mary very honest with me and at all times she tries to help me and inform me what is happening with my car!!
James N., Service Director de Hiley Hyundai of Burleson respondió el 09/30/2023 11:16 AM

We are excited to hear that Mary is doing such a great job taking care of you and your vehicle maintenance needs! Thank you for the 5 star review!

Empleados con los que trabajó
MC
Mary A Carter
Cliente verificado
Joshua, TX
2015 ELANTRA
Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5
08/19/2023
cliente verificadoCliente Verificado
8
Categoría: Service
Good Overall
Long wait for car repairs, but the staff is very nice overall.
James N., Service Director de Hiley Hyundai of Burleson respondió el 09/30/2023 11:16 AM

Thank you for the great review! 

Empleados con los que trabajó
MC
Mary A Carter
OJ
gravatar
OLIVIA J.
Arlington, TX
2017 ELANTRA
Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5
08/13/2023
cliente verificadoCliente Verificado
2
Categoría: Service
Suspicious mechanical trouble
After enduring over two weeks scheduling wait to submit my 2017 Hyundai ELANTRA for a door latch replacement as part of a Hyundai issued extended warranty, your service department went shopping for additional repairs under the hood. We were required to decline each of these recommended items of maintenance or repair, totaling over $1300. Upon reacquiring the car, the service engine light had appeared for the first time in my ownership of the vehicle. The code indicate misfiring on cylinder 3. While this kind of repair is occasionally needed, there was no need nor express approval to open the hood, remove filter, and do other inspection or have contact with the engine. We believe Hiley should be liable for repair that is suddenly and suspiciously needed in this situation. A screw and screw cap to the right rear door where the warrantee latch replacement occurred, was also later found laying loose in the backseat area.
James N., Service Director de Hiley Hyundai of Burleson respondió el 08/17/2023 07:24 AM

We are very concerned to hear that you did not have a good experience and would value your feedback so that we can work to ensure you are receiving the highest level of service possible. Please reach out to us at your convenience and thank you for your time.

Empleados con los que trabajó
MC
Mary A Carter
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
Atención
Usamos cookies para personalizar contenido, habilitar cierta funcionalidad y rastrear análisis del sitio con fines de marketing. Usted consiente nuestras cookies si continúa utilizando este sitio web.