MC

Mary A Carter

Calificación General
Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5
4.8
(1101 reviews)
79

MM
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Marcus M.
Arlington, TX
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
11/14/2019
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
My Experience
Hiley Hyundai does it right. I didn't originally go there to buy a car but to find out what was going on with my current car. I dropped my car off and got some bad news. Although I received bad news, it wasn't without options or answers. They even gave me other options to help me repair the damage to my car's engine. I didn't take this route. After going through many options, I sat down with Ron. Ron helped me with getting into a brand new car, fully loaded with tons of rebates to help me with my negative equity. They were there to assure me that everything was going to be OK. I drove away with a brand new car and no more worries.
Recomendado
DEAN D. de Hiley Hyundai of Burleson respondió el 11/14/2019 03:26 PM

Good Afternoon,

Thank you so much for taking the time to complete our survey. We appreciate your positive feedback and being part of the Hiley Hyundai Family. 

Thanks again, for choosing and trusting in Hiley Hyundai of Burleson.

Best Regards,

Dean Davis 
Service Manager
Hiley Hyundai Of Burleson

Empleados con los que trabajó

MC
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Mary C.
Alvarado, TX
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
11/14/2019
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Great job
They do a great job, not always the quickest but always friendly and do a great job
Recomendado
DEAN D. de Hiley Hyundai of Burleson respondió el 11/14/2019 01:31 PM

Good Morning,

Thank you so much for taking the time to complete our survey. We appreciate your positive feedback and being part of the Hiley Hyundai Family. 

Thanks again, for choosing and trusting in Hiley Hyundai of Burleson.

Best Regards,

Dean Davis 
Service Manager
Hiley Hyundai Of Burleson

Empleados con los que trabajó

Cliente verificado
Fort Worth, TX
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
11/14/2019
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
xx
xx
Recomendado
DEAN D. de Hiley Hyundai of Burleson respondió el 11/14/2019 01:30 PM

Good Morning,

Thank you so much for taking the time to complete our survey. We appreciate your positive feedback and being part of the Hiley Hyundai Family. 

Thanks again, for choosing and trusting in Hiley Hyundai of Burleson.

Best Regards,

Dean Davis 
Service Manager
Hiley Hyundai Of Burleson

Empleados con los que trabajó

Cliente verificado
Fort Worth, TX
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
11/11/2019
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Happy
Everything was good my car
Recomendado
DEAN D. de Hiley Hyundai of Burleson respondió el 11/12/2019 07:11 AM

Good Morning,

Thank you so much for taking the time to complete our survey. We appreciate your positive feedback and being part of the Hiley Hyundai Family. 

Thanks again, for choosing and trusting in Hiley Hyundai of Burleson.

Best Regards,

Dean Davis 
Service Manager
Hiley Hyundai Of Burleson

Empleados con los que trabajó

Cliente verificado
Fort Worth, TX
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
11/09/2019
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Excellent customer service
Professional staff always willing to go the extra mile
Recomendado
DEAN D. de Hiley Hyundai of Burleson respondió el 11/11/2019 09:54 AM

Good Morning,

Thank you so much for taking the time to complete our survey. We appreciate your positive feedback and being part of the Hiley Hyundai Family. 

Thanks again, for choosing and trusting in Hiley Hyundai of Burleson.

Best Regards,

Dean Davis 
Service Manager
Hiley Hyundai Of Burleson

Empleados con los que trabajó

JN
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Jesus N.
Cleburne, TX
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
11/09/2019
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Amazing service
Mary was super sweet at Hyundai of burleson.
Recomendado
DEAN D. de Hiley Hyundai of Burleson respondió el 11/09/2019 12:24 PM

Good Afternoon,

Thank you so much for taking the time to complete our survey. We appreciate your positive feedback and being part of the Hiley Hyundai Family. 

Thanks again, for choosing and trusting in Hiley Hyundai of Burleson.

Best Regards,

Dean Davis 
Service Manager
Hiley Hyundai Of Burleson

Empleados con los que trabajó

Cliente verificado
Burleson, TX
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
11/08/2019
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Good Service
Service dept. folks always keep me up to date on status work being done. Service done in a timley manner.
Recomendado
DEAN D. de Hiley Hyundai of Burleson respondió el 11/09/2019 06:37 AM

Good Morning,

Thank you so much for taking the time to complete our survey. We appreciate your positive feedback and being part of the Hiley Hyundai Family. 

Thanks again, for choosing and trusting in Hiley Hyundai of Burleson.

Best Regards,

Dean Davis 
Service Manager
Hiley Hyundai Of Burleson

Empleados con los que trabajó

Cliente verificado
Mansfield, TX
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
11/08/2019
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
V
B
Recomendado
DEAN D. de Hiley Hyundai of Burleson respondió el 11/08/2019 11:51 AM

Thank you so much for taking the time to complete our survey. We appreciate your positive feedback and being part of the Hiley Hyundai Family. 

Thanks again, for choosing and trusting in Hiley Hyundai of Burleson.

Best Regards,

Dean Davis 
Service Manager
Hiley Hyundai Of Burleson

Empleados con los que trabajó

SG
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Sharon G.
Artesia, NM
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
11/05/2019
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Service
Great service! Mary and her team are always so informative and courteous.
Recomendado
DEAN D. de Hiley Hyundai of Burleson respondió el 11/05/2019 02:44 PM

Good morning,

  We appreciate the wonderful compliments.  Thank you for choosing and trusting in Hiley Hyundai of Burleson. 

Best Regards,

Dean Davis 
Service Manager
Hiley Hyundai Of Burleson

Empleados con los que trabajó

DH
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David H.
Burleson, TX
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
11/05/2019
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Great service
I didn’t know I needed an appointment and I still got a very speedy service
Recomendado
DEAN D. de Hiley Hyundai of Burleson respondió el 11/05/2019 02:43 PM

Thank you for taking the time to complete our survey. We appreciate your positive feedback and being part of the Hiley Hyundai Family.

Thanks again, for choosing and trusting in Hiley Hyundai of Burleson.

Best Regards,

Dean Davis 
Service Manager
Hiley Hyundai Of Burleson

Empleados con los que trabajó

RE
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Ruth Helen E.
Arlington, TX
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
11/02/2019
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Mary always takes great care of me
I have been to Hiley several times for service and Mary in the service department always takes great care of me. My wait is always comfortable.
Recomendado
DEAN D. de Hiley Hyundai of Burleson respondió el 11/04/2019 08:18 AM

Good afternoon Ruth,

  We appreciate the wonderful compliments.  Thank you for choosing and trusting in Hiley Hyundai of Burleson. 

Best Regards,

Dean Davis 
Service Manager
Hiley Hyundai Of Burleson

Empleados con los que trabajó

Cliente verificado
Benbrook, TX
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
11/02/2019
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Good dealership
Excellent Service
Recomendado
DEAN D. de Hiley Hyundai of Burleson respondió el 11/02/2019 09:19 AM

Good Morning,

Thank you so much for taking the time to complete our survey. We appreciate your positive feedback and being part of the Hiley Hyundai Family. 

Thanks again, for choosing and trusting in Hiley Hyundai of Burleson.

Best Regards,

Dean Davis 
Service Manager
Hiley Hyundai Of Burleson

Empleados con los que trabajó

HK
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Henry K.
Fort Worth, TX
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
11/01/2019
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Excellent Service Department
I've been bringing my car in for service at this dealership for over six years. The service is outstanding. They're always able to get my car in and back to me in a short amount of time. Their communication is excellent and they're upfront about the cost. Mary in the service department is friendly, knowledgeable, and professional. I definitely recommend the service department at this dealership.
No Recomendado
DEAN D. de Hiley Hyundai of Burleson respondió el 11/01/2019 09:28 AM

Thank you for taking the time to complete our survey. We appreciate your positive feedback and being part of the Hiley Hyundai Family.

Thanks again, for choosing and trusting in Hiley Hyundai of Burleson.

Best Regards,

Dean Davis 
Service Manager
Hiley Hyundai Of Burleson

Empleados con los que trabajó

SU
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Stacie U.
Burleson, TX
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/31/2019
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Mary is Excellent
I had my car serviced in 10/28 and Mary was excellent- as always! She had my car ready exactly when she quoted it would be ready! And she gave me some much needed info- we walked out later that day with a new G70 as well! Like I said earlier Mary is excellent. Go see her for your service needs.
Recomendado
DEAN D. de Hiley Hyundai of Burleson respondió el 10/31/2019 07:50 AM

Good morning. Thank you for taking the time to complete our survey. We appreciate your positive feedback and being part of the Hiley Hyundai Family.

Thanks again, for choosing and trusting in Hiley Hyundai of Burleson.

Empleados con los que trabajó

AK
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Allison K.
Burleson, TX
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/30/2019
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Promptness, Professionalism, Performance
As always, the service is superior! And Mary the service rep plays a significant role in this.
Recomendado
DEAN D. de Hiley Hyundai of Burleson respondió el 10/31/2019 07:49 AM

Good Morning ,

  I would like to personally thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience.  

We appreciate you choosing and trusting in Hiley Hyundai of Burleson.

Best Regards,
Dean Davis
Service Manager
Hiley Hyundai Of Burleson

Empleados con los que trabajó

Cliente verificado
Burleson, TX
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/27/2019
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Great Service
Great Service
Recomendado
DEAN D. de Hiley Hyundai of Burleson respondió el 10/28/2019 07:35 AM

Good morning,

  We appreciate the wonderful compliments.  Thank you for choosing and trusting in Hiley Hyundai of Burleson. 

Best Regards,

Dean Davis 
Service Manager
Hiley Hyundai Of Burleson

Empleados con los que trabajó

JS
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Julie S.
Burleson, TX
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/27/2019
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Very satisfied
I am completely satisfied with the service I got when I brought in my Santa Fe Sport for an oil change and tire rotation.
Recomendado
DEAN D. de Hiley Hyundai of Burleson respondió el 10/28/2019 07:35 AM

Good morning,

  We appreciate the wonderful compliments.  Thank you for choosing and trusting in Hiley Hyundai of Burleson. 

Best Regards,

Dean Davis 
Service Manager
Hiley Hyundai Of Burleson

Empleados con los que trabajó

FA
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Fleather A.
Fort Worth, TX
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/26/2019
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Great service
Mary is an awesome service advisor.
Recomendado
DEAN D. de Hiley Hyundai of Burleson respondió el 10/28/2019 07:34 AM

Good Morning,

Thank you so much for taking the time to complete our survey. We appreciate your positive feedback and being part of the Hiley Hyundai Family. 

Thanks again, for choosing and trusting in Hiley Hyundai of Burleson.

Best Regards,

Dean Davis 
Service Manager
Hiley Hyundai Of Burleson

Empleados con los que trabajó

JC
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Jana C.
Fort Worth, TX
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/25/2019
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Great Service Department
Mary in the Service department is fabulous, always super professional and just an all around sweet person!!
Recomendado
DEAN D. de Hiley Hyundai of Burleson respondió el 10/26/2019 09:30 AM

Good morning. Thank you for taking the time to complete our survey. We appreciate your positive feedback and being part of the Hiley Hyundai Family.

Thanks again, for choosing and trusting in Hiley Hyundai of Burleson.

Empleados con los que trabajó

GL
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Garrett L.
Mansfield, TX
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/25/2019
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Friendly
Very friendly, had a good experience
Recomendado
DEAN D. de Hiley Hyundai of Burleson respondió el 10/26/2019 09:29 AM

I would like to personally thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience.  

We appreciate you choosing and trusting in Hiley Hyundai of Burleson.

Best Regards,
Dean Davis
Service Manager
Hiley Hyundai Of Burleson

Empleados con los que trabajó
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.