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SureCritic / Concesionario Hyundai / Hiley Hyundai of Burleson / Mary A Carter
MC

Mary A Carter

Hiley Hyundai of Burleson
Calificación General
Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5
4.8
(1101 reviews)
79

Reseñas de Mary A Carter

SM
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Shirley M.
Denton, TX
2019 Hyundai Santa Fe
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/06/2020
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Friendly
Prompt Service
Recomendado
RYAN S. de Hiley Hyundai of Burleson respondió el 07/07/2020 08:17 AM

Good Morning,

Thank you so much for taking the time to complete our survey. We appreciate your positive feedback and being part of the Hiley Hyundai Family. 

Thanks again, for choosing and trusting in Hiley Hyundai of Burleson.

Best Regards,

Ryan Sigman 
Service Manager
Hiley Hyundai Of Burleson

817-945-9900

Empleados con los que trabajó
MC
Mary A Carter
AT
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Artra T.
Venus, TX
2018 Hyundai Santa Fe Sport
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/03/2020
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Excellent service
My service advisor Mary Carpenter is the best.
Recomendado
RYAN S. de Hiley Hyundai of Burleson respondió el 07/06/2020 05:52 AM

Good Morning,

Thank you so much for taking the time to complete our survey. We appreciate your positive feedback and being part of the Hiley Hyundai Family. 

Thanks again, for choosing and trusting in Hiley Hyundai of Burleson.

Best Regards,

Ryan Sigman 
Service Manager
Hiley Hyundai Of Burleson

817-945-9900

Empleados con los que trabajó
MC
Mary A Carter
LR
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Larry R.
Forest Hill, TX
2018 Hyundai Santa Fe Sport
ReScore Reseña™
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/01/2020
cliente verificadoCliente Verificado
Categoría: Service
Good location and fast friendly service
After understanding the policies I would give a better review.
Recomendado
Empleados con los que trabajó
MC
Mary A Carter
LR
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Larry R.
Forest Hill, TX
2018 Hyundai Santa Fe Sport
ReScore Reseña™
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/01/2020
cliente verificadoCliente Verificado
Categoría: Service
Good location and fast friendly service
After understanding the policies I would give a better review.
Recomendado
Reseña Original
Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5
06/30/2020
Tipo de Servicio: Maintenance
Categoría: Service
Be reasonable with service pricing.
Reasonable pricing needed
No Recomendado
RYAN S. de Hiley Hyundai of Burleson respondió el 07/01/2020 06:33 AM

We are very concerned that you are not satisfied with your visit to our store.  I will look into this and reach out to you to see what we can do to make this right.  

Best Regards,

Ryan Sigman
Service Manager
Hiley Hyundai Of Burleson

817-945-9900

Empleados con los que trabajó
MC
Mary A Carter
Cliente verificado
Fort Worth, TX
2014 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/30/2020
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Great employees
I love this service department. They always take good care of me.
Recomendado
RYAN S. de Hiley Hyundai of Burleson respondió el 06/30/2020 07:25 AM

Good Morning,

Thank you so much for taking the time to complete our survey. We appreciate your positive feedback and being part of the Hiley Hyundai Family. 

Thanks again, for choosing and trusting in Hiley Hyundai of Burleson.

Best Regards,

Ryan Sigman 
Service Manager
Hiley Hyundai Of Burleson

817-945-9900

Empleados con los que trabajó
MC
Mary A Carter
PP
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Paul P.
Burleson, TX
2017 Hyundai Santa Fe Sport
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/22/2020
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Regular service
As usual, Mary takes good care of me and the service video was a nice add.
Recomendado
RYAN S. de Hiley Hyundai of Burleson respondió el 06/23/2020 06:02 AM

Good Morning,

Thank you so much for taking the time to complete our survey. We appreciate your positive feedback and being part of the Hiley Hyundai Family. 

Thanks again, for choosing and trusting in Hiley Hyundai of Burleson.

Best Regards,

Ryan Sigman 
Service Manager
Hiley Hyundai Of Burleson

817-945-9900

Empleados con los que trabajó
MC
Mary A Carter
Cliente verificado
Fort Worth, TX
2018 Hyundai Kona
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/19/2020
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Excellent Service!!!
Excellent Service. No over selling of services not needed.
Recomendado
RYAN S. de Hiley Hyundai of Burleson respondió el 06/19/2020 12:02 PM

Good Afternoon,

Thank you so much for taking the time to complete our survey. We appreciate your positive feedback and being part of the Hiley Hyundai Family. 

Thanks again, for choosing and trusting in Hiley Hyundai of Burleson.

Best Regards,

Ryan Sigman 
Service Manager
Hiley Hyundai Of Burleson

817-945-9900

Empleados con los que trabajó
MC
Mary A Carter
Cliente verificado
Midlothian, TX
2017 Hyundai Elantra Gt
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/19/2020
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Friendly Staff
Great customer service.
Recomendado
RYAN S. de Hiley Hyundai of Burleson respondió el 06/19/2020 12:02 PM

Good Afternoon,

Thank you so much for taking the time to complete our survey. We appreciate your positive feedback and being part of the Hiley Hyundai Family. 

Thanks again, for choosing and trusting in Hiley Hyundai of Burleson.

Best Regards,

Ryan Sigman 
Service Manager
Hiley Hyundai Of Burleson

817-945-9900

Empleados con los que trabajó
MC
Mary A Carter
DS
gravatar
Debra S.
Burleson, TX
2017 Hyundai Santa Fe Sport
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/14/2020
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Mary service writer
Great job.
Recomendado
RYAN S. de Hiley Hyundai of Burleson respondió el 06/16/2020 06:35 AM

Good Morning,

Thank you so much for taking the time to complete our survey. We appreciate your positive feedback and being part of the Hiley Hyundai Family. 

Thanks again, for choosing and trusting in Hiley Hyundai of Burleson.

Best Regards,

Ryan Sigman 
Service Manager
Hiley Hyundai Of Burleson

817-945-9900

Empleados con los que trabajó
MC
Mary A Carter
Cliente verificado
Alvarado, TX
2009 Hyundai Elantra
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/12/2020
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Great Dealership
Hiley Hyundia of Burleson always top notch service !!!
Recomendado
RYAN S. de Hiley Hyundai of Burleson respondió el 06/16/2020 06:35 AM

Good Morning,

Thank you so much for taking the time to complete our survey. We appreciate your positive feedback and being part of the Hiley Hyundai Family. 

Thanks again, for choosing and trusting in Hiley Hyundai of Burleson.

Best Regards,

Ryan Sigman 
Service Manager
Hiley Hyundai Of Burleson

817-945-9900

Empleados con los que trabajó
MC
Mary A Carter
DB
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David B.
Bedford, TX
2015 Hyundai Azera
Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5
06/09/2020
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
be very wary
after sending an email for a discount for oil change and tire rotation, they didn't want to give it to me because "I didn't bring in a copy of the email". No where on the email does it say you need to bring in a copy. I also told the scheduler multiple times about the coupon. The service rep just said - "well, you didn't talk to me". Secondly they didn't do the tire rotation. Instead they wanted to sell me two new tires. Even though the tires I had on the car were less than a year old. I didn't buy new tires - they didn't do the rotation. Took my car back to the place where I purchased the tires, they saw the slight cupping on the rear tires and said that's what happens when you don't rotate the tires. The rear-end is much lighter than the front and you need to rotate the tires to keep them from doing that. They were not destroyed, bad, needing replacement, etc. I've been driving them rotated to the front of the car for a week. No problems.
Be wary of Hiley Hyundai of Burleson
No Recomendado
RYAN S. de Hiley Hyundai of Burleson respondió el 06/10/2020 06:37 AM

We are very concerned that you are not satisfied with your visit to our store.  I will look into this and reach out to you to see what we can do to make this right.  

Best Regards,

Ryan Sigman
Service Manager
Hiley Hyundai Of Burleson

817-945-9900

RYAN S. de Hiley Hyundai of Burleson respondió el 06/18/2020 12:13 PM

Thank you for completing our survey.  I was concerned with your satisfaction based on your survey scoring and am trying to reach you to see what we can do to improve your visit with us here at Hiley Hyundai of Burleson.

Please contact me at your earliest convenience.

Ryan Sigman
Service Manager

Hiley Hyundai of Burleson
817-945-9900

Empleados con los que trabajó
MC
Mary A Carter
JT
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Jennifer T.
Burleson, TX
2013 Hyundai Elantra
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/09/2020
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Good deal & quick service
We caught a buy 3 tires get the 4th for $1 sale + had an alignment and oil change. Mary was very helpful and had our car ready at the promised time!
Recomendado
RYAN S. de Hiley Hyundai of Burleson respondió el 06/09/2020 09:49 AM

Good Morning,

Thank you so much for taking the time to complete our survey. We appreciate your positive feedback and being part of the Hiley Hyundai Family. 

Thanks again, for choosing and trusting in Hiley Hyundai of Burleson.

Best Regards,

Ryan Sigman 
Service Manager
Hiley Hyundai Of Burleson

817-945-9900

Empleados con los que trabajó
MC
Mary A Carter
MF
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Mary F.
Burleson, TX
2018 Hyundai Santa Fe Sport
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/04/2020
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Mary the service writer
Very kind and helpful and knowledgeable
Recomendado
RYAN S. de Hiley Hyundai of Burleson respondió el 06/05/2020 05:48 AM

Good Morning,

Thank you so much for taking the time to complete our survey. We appreciate your positive feedback and being part of the Hiley Hyundai Family. 

Thanks again, for choosing and trusting in Hiley Hyundai of Burleson.

Best Regards,

Ryan Sigman 
Service Manager
Hiley Hyundai Of Burleson

817-945-9900

Empleados con los que trabajó
MC
Mary A Carter
Cliente verificado
Cleburne, TX
2020 Hyundai Kona
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/03/2020
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
GREAT DEALERSHIP
This is a great dealership. They always go above and beyond any thing I expect.
Recomendado
RYAN S. de Hiley Hyundai of Burleson respondió el 06/04/2020 05:44 AM

Good Morning,

Thank you so much for taking the time to complete our survey. We appreciate your positive feedback and being part of the Hiley Hyundai Family. 

Thanks again, for choosing and trusting in Hiley Hyundai of Burleson.

Best Regards,

Ryan Sigman 
Service Manager
Hiley Hyundai Of Burleson

817-945-9900

Empleados con los que trabajó
MC
Mary A Carter
SG
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Sharon G.
Artesia, NM
2018 Hyundai Santa Fe Sport
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/02/2020
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Great service
Mary in the service department is AWESOME! Very knowledgeable and always making sure everything is done correctly!
Recomendado
RYAN S. de Hiley Hyundai of Burleson respondió el 06/02/2020 01:31 PM

Good Afternoon,

Thank you so much for taking the time to complete our survey. We appreciate your positive feedback and being part of the Hiley Hyundai Family. 

Thanks again, for choosing and trusting in Hiley Hyundai of Burleson.

Best Regards,

Ryan Sigman 
Service Manager
Hiley Hyundai Of Burleson

817-945-9900

Empleados con los que trabajó
MC
Mary A Carter
TB
gravatar
Teaira B.
Crowley, TX
2009 Hyundai Accent
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/02/2020
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Ask for Arthur Smith!
I want to literally thank Arthur for everything he did for me and my FIRST car purchase on Saturday, May 30th. He was very informative, helpful, and dealt with both my parents LOL. I told him my budget and what i wanted to pay monthly and he hit it right on the mark! He only pulled cars within my budget and didnt show me any extra: First car i test drove, i fell in love! THAT MAN NEEDS A RAISE!! Thank you Arthur!! I will see you and make sure to say hello when i bring my car in for services!
Recomendado
Empleados con los que trabajó
MC
Mary A Carter
SK
gravatar
Sheron K.
Fort Worth, TX
2015 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
05/29/2020
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Great service
The service Dept is great. All my car issues and questions are addressed in a timely manner. Mary is kind, considerate and always provides what is asked of her. I will come back each time for service on my Hyundai.
Recomendado
RYAN S. de Hiley Hyundai of Burleson respondió el 05/29/2020 05:42 AM

Good Morning,

Thank you so much for taking the time to complete our survey. We appreciate your positive feedback and being part of the Hiley Hyundai Family. 

Thanks again, for choosing and trusting in Hiley Hyundai of Burleson.

Best Regards,

Ryan Sigman 
Service Manager
Hiley Hyundai Of Burleson

817-945-9900

Empleados con los que trabajó
MC
Mary A Carter
Cliente verificado
Burleson, TX
2017 Hyundai Tucson
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
05/28/2020
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Good service
Service is done quickly a update on your car is given clean an out
Recomendado
RYAN S. de Hiley Hyundai of Burleson respondió el 05/28/2020 10:32 AM

Good Afternoon,

Thank you so much for taking the time to complete our survey. We appreciate your positive feedback and being part of the Hiley Hyundai Family. 

Thanks again, for choosing and trusting in Hiley Hyundai of Burleson.

Best Regards,

Ryan Sigman 
Service Manager
Hiley Hyundai Of Burleson

817-945-9900

Empleados con los que trabajó
MC
Mary A Carter
KD
gravatar
Kathleen D.
Stephenville, TX
2010 Hyundai Elantra
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
05/18/2020
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Fast friendly service
Fast friendly service
Recomendado
RYAN S. de Hiley Hyundai of Burleson respondió el 05/19/2020 06:10 AM

Good Morning,

Thank you so much for taking the time to complete our survey. We appreciate your positive feedback and being part of the Hiley Hyundai Family. 

Thanks again, for choosing and trusting in Hiley Hyundai of Burleson.

Best Regards,

Ryan Sigman 
Service Manager
Hiley Hyundai Of Burleson

817-945-9900

Empleados con los que trabajó
MC
Mary A Carter
DS
gravatar
Debra S.
Burleson, TX
2017 Hyundai Santa Fe Sport
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
05/18/2020
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Happy customer
Absolutely the best service around.
Recomendado
RYAN S. de Hiley Hyundai of Burleson respondió el 05/18/2020 01:23 PM

Good Afternoon,

Thank you so much for taking the time to complete our survey. We appreciate your positive feedback and being part of the Hiley Hyundai Family. 

Thanks again, for choosing and trusting in Hiley Hyundai of Burleson.

Best Regards,

Ryan Sigman 
Service Manager
Hiley Hyundai Of Burleson

817-945-9900

Empleados con los que trabajó
MC
Mary A Carter
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
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