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SureCritic / Concesionario Hyundai / Hiley Hyundai of Burleson / Mary A Carter
MC

Mary A Carter

Hiley Hyundai of Burleson
Calificación General
Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5
4.8
(1101 reviews)
79

Reseñas de Mary A Carter

JT
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Johnny T.
Alvarado, TX
2017 Hyundai Sonata Hybrid
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
05/15/2020
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Turns a inconvenient event into something wonderful
My fairly new hybrid sonata had an issue and stopped functioning at the most inconvenient time. Mary at the service department made my day by providing a great solution for my immediate need. I couldn’t be happier. Thank you,
Recomendado
RYAN S. de Hiley Hyundai of Burleson respondió el 05/16/2020 06:27 AM

Good Morning,

Thank you so much for taking the time to complete our survey. We appreciate your positive feedback and being part of the Hiley Hyundai Family. 

Thanks again, for choosing and trusting in Hiley Hyundai of Burleson.

Best Regards,

Ryan Sigman 
Service Manager
Hiley Hyundai Of Burleson

817-945-9900

Empleados con los que trabajó
MC
Mary A Carter
VM
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Victor M.
Fort Worth, TX
2014 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
05/15/2020
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Excellent!
Mary, is my service advisor that I always deal with; she always makes sure I understand any issues that my vehicle is having so it can be taken care of. Very happy with her customers service.
Recomendado
RYAN S. de Hiley Hyundai of Burleson respondió el 05/15/2020 12:20 PM

Good Afternoon,

Thank you so much for taking the time to complete our survey. We appreciate your positive feedback and being part of the Hiley Hyundai Family. 

Thanks again, for choosing and trusting in Hiley Hyundai of Burleson.

Best Regards,

Ryan Sigman 
Service Manager
Hiley Hyundai Of Burleson

817-945-9900

Empleados con los que trabajó
MC
Mary A Carter
MA
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Margaret A.
Mansfield, TX
2017 Hyundai Tucson
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
05/08/2020
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
I Hiley Recommend!
Always dependable
Recomendado
RYAN S. de Hiley Hyundai of Burleson respondió el 05/11/2020 06:11 AM

Good Morning,

Thank you so much for taking the time to complete our survey. We appreciate your positive feedback and being part of the Hiley Hyundai Family. 

Thanks again, for choosing and trusting in Hiley Hyundai of Burleson.

Best Regards,

Ryan Sigman 
Service Manager
Hiley Hyundai Of Burleson

817-945-9900

Empleados con los que trabajó
MC
Mary A Carter
RA
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Richard A.
Grandview, TX
2019 Hyundai Accent
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
05/02/2020
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Servicing my 2019 Accent
Mary in the Service Dept was a pleasure working with. She had our vehicle in and out in short order. She is an excellent employee and knows how to ensure her customers feel like they are her top priority.
Recomendado
RYAN S. de Hiley Hyundai of Burleson respondió el 05/02/2020 06:48 AM

Good Morning,

Thank you so much for taking the time to complete our survey. We appreciate your positive feedback and being part of the Hiley Hyundai Family. 

Thanks again, for choosing and trusting in Hiley Hyundai of Burleson.

Best Regards,

Ryan Sigman 
Service Manager
Hiley Hyundai Of Burleson

817-945-9900

Empleados con los que trabajó
MC
Mary A Carter
KJ
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Kartrica J.
Crowley, TX
2007 Hyundai Entourage
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
05/01/2020
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
The Customer Service. Mary
The service rep Mary it was great she explained everything well and I love to hear her opinion and are facts about different situations about my car
Recomendado
RYAN S. de Hiley Hyundai of Burleson respondió el 05/02/2020 06:48 AM

Good Morning,

Thank you so much for taking the time to complete our survey. We appreciate your positive feedback and being part of the Hiley Hyundai Family. 

Thanks again, for choosing and trusting in Hiley Hyundai of Burleson.

Best Regards,

Ryan Sigman 
Service Manager
Hiley Hyundai Of Burleson

817-945-9900

Empleados con los que trabajó
MC
Mary A Carter
TS
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Tammy S.
Alvarado, TX
2020 Hyundai Kona
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
04/30/2020
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Very friendly
Everyone was very friendly. I was in and out of there very quickly.
Recomendado
RYAN S. de Hiley Hyundai of Burleson respondió el 05/01/2020 05:49 AM

Good Morning,

Thank you so much for taking the time to complete our survey. We appreciate your positive feedback and being part of the Hiley Hyundai Family. 

Thanks again, for choosing and trusting in Hiley Hyundai of Burleson.

Best Regards,

Ryan Sigman 
Service Manager
Hiley Hyundai Of Burleson

817-945-9900

Empleados con los que trabajó
MC
Mary A Carter
EE
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Elaine E.
Crowley, TX
2012 Hyundai Equus
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
04/30/2020
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Excellent Customer Service
I always go back for all my services with them. Friendly and professional staff! Love Mary Carter, she always goes beyond and above!!
Recomendado
RYAN S. de Hiley Hyundai of Burleson respondió el 04/30/2020 07:17 AM

Good Morning,

Thank you so much for taking the time to complete our survey. We appreciate your positive feedback and being part of the Hiley Hyundai Family. 

Thanks again, for choosing and trusting in Hiley Hyundai of Burleson.

Best Regards,

Ryan Sigman 
Service Manager
Hiley Hyundai Of Burleson

817-945-9900

Empleados con los que trabajó
MC
Mary A Carter
AL
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Alieze L.
Fort Worth, TX
2008 Hyundai Elantra
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
04/28/2020
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
The Service was top notched and the facility was friendly
Hiley Hyundai in Burleson is a visitor friendly location with helpful service techs and knowledgable mechanical techs. Was able to review his work on my iphone and discuss any corrections or additions that would be needed to service my vehicle. I went in for a warranty recall and felt from the very onset that I was dealing with a customer friendly business that took the effort and energy to make my visit a comfortable and successful one. I would like to thank the whole staff there and especially Mary my service tech for her kindness and professional way she made my visit at the site so stress free.
Recomendado
RYAN S. de Hiley Hyundai of Burleson respondió el 04/28/2020 01:54 PM

Good Afternoon,

Thank you so much for taking the time to complete our survey. We appreciate your positive feedback and being part of the Hiley Hyundai Family. 

Thanks again, for choosing and trusting in Hiley Hyundai of Burleson.

Best Regards,

Ryan Sigman 
Service Manager
Hiley Hyundai Of Burleson

817-945-9900

Empleados con los que trabajó
MC
Mary A Carter
Cliente verificado
Crowley, TX
2019 Hyundai Elantra Gt
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
04/21/2020
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Fantastic service
I've always gotten fantastic service here. Always so helpful and professional.
Recomendado
RYAN S. de Hiley Hyundai of Burleson respondió el 04/22/2020 06:05 AM

Good Morning,

Thank you so much for taking the time to complete our survey. We appreciate your positive feedback and being part of the Hiley Hyundai Family. 

Thanks again, for choosing and trusting in Hiley Hyundai of Burleson.

Best Regards,

Ryan Sigman 
Service Manager
Hiley Hyundai Of Burleson

817-945-9900

Empleados con los que trabajó
MC
Mary A Carter
MG
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Maria G.
Cleburne, TX
2018 Hyundai Tucson
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
04/07/2020
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Service Department
Mary at service desk is amazing
Recomendado
DEAN D. de Hiley Hyundai of Burleson respondió el 04/07/2020 08:21 AM

Good Afternoon,

Thank you so much for taking the time to complete our survey. We appreciate your positive feedback and being part of the Hiley Hyundai Family. 

Thanks again, for choosing and trusting in Hiley Hyundai of Burleson.

Best Regards,

Dean Davis 
Service Manager
Hiley Hyundai Of Burleson

Empleados con los que trabajó
MC
Mary A Carter
MR
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Michael R.
Burleson, TX
2012 Hyundai Elantra
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/26/2020
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Great customer service!!!
Hiley has always taken care of my vehicle in an efficient professional manner. Mary is a knowledgeable advisor who pays attention to the small details and helps find ways to keep the bill as low as possible.
Recomendado
GREG B., Service Manager de Hiley Hyundai of Burleson respondió el 03/30/2020 08:59 AM

Good morning and thank you for taking the time to complete our survey. We appreciate your positive feedback and being part of the Hiley Hyundai Family.  We are fortunate to have Mary on our team and glad to hear she is taking good care of you.

If there is anything else we can do to help you enjoy your Hyundai please give us a call.

Thanks again, for choosing and trusting in Hiley Hyundai of Burleson.

Best Regards,

Greg Bernard
Service Manager
972-816-6607
Empleados con los que trabajó
MC
Mary A Carter
ES
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Elfie S.
Burleson, TX
2018 Hyundai Tucson
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/21/2020
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Great as always
Thanks
Recomendado
GREG B., Service Manager de Hiley Hyundai of Burleson respondió el 03/23/2020 07:40 AM

Good morning. Thank you for taking the time to complete our survey. We appreciate your positive feedback and being part of the Hiley Hyundai Family.

If there is anything else we can do to help you enjoy your Hyundai please give us a call.

Thanks again, for choosing and trusting in Hiley Hyundai of Burleson.

Greg Bernard
Service Manager
972-816-6607
Empleados con los que trabajó
MC
Mary A Carter
CW
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Caroline W.
Fort Worth, TX
2010 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/19/2020
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Great service!!
They offer friendly, efficient service and are very eager to answer your questions.
Recomendado
GREG B., Service Manager de Hiley Hyundai of Burleson respondió el 03/20/2020 06:40 AM

Good morning Ms. Washington. Thank you for taking the time to complete our survey. We appreciate your positive feedback and being part of the Hiley Hyundai Family.

If there is anything else we can do to help you enjoy your Hyundai please give us a call.

Thanks again, for choosing and trusting in Hiley Hyundai of Burleson.

Best Regards,

Greg Bernard
Service Manager
972-816-6607
Empleados con los que trabajó
MC
Mary A Carter
JC
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Jana C.
Fort Worth, TX
2018 Hyundai Tucson
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/19/2020
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Maintenance Review
I purchased my car from Burleson Hiley Hyundai and have always come back for my routine maintenance, Mary has always been great. I would highly recommend this dealership!
Recomendado
GREG B., Service Manager de Hiley Hyundai of Burleson respondió el 03/20/2020 06:40 AM

Good mornig Mrs. Crawford. Thank you for taking the time to complete our survey. We appreciate your positive feedback and being part of the Hiley Hyundai Family.

If there is anything else we can do to help you enjoy your Hyundai please give us a call.

Thanks again, for choosing and trusting in Hiley Hyundai of Burleson.

Best Regards,

Greg Bernard
Service Manager
972-816-6607
Empleados con los que trabajó
MC
Mary A Carter
LD
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Louisa D.
Fort Worth, TX
2015 Hyundai Elantra
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/10/2020
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Happy
Everyone is nice and they do a great job
Recomendado
GREG B., Service Manager de Hiley Hyundai of Burleson respondió el 03/11/2020 09:30 AM

Good morning. Thank you for taking the time to complete our survey. We appreciate your positive feedback and being part of the Hiley Hyundai Family.

If there is anything else we can do to help you enjoy your Hyundai please let us know.

Thanks again, for choosing and trusting in Hiley Hyundai of Burleson.

Best Regards,

Greg Bernard
Service Manager
972-816-6607
Empleados con los que trabajó
MC
Mary A Carter
Cliente verificado
Fort Worth, TX
2017 Hyundai Elantra
ReScore Reseña™
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/10/2020
cliente verificadoCliente Verificado
Categoría: Service
Service Consultant
I was happy that Mary was concerned about my car issue. She was very polite and informative. Thank you for all you do.
Recomendado
Empleados con los que trabajó
MC
Mary A Carter
DS
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Debra S.
Burleson, TX
2017 Hyundai Santa Fe Sport
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/10/2020
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Service with a smile
Always a smile
No Recomendado
GREG B., Service Manager de Hiley Hyundai of Burleson respondió el 03/10/2020 11:10 AM

Good afternoon. Thank you for taking the time to complete our survey. We appreciate your positive feedback and being part of the Hiley Hyundai Family.

If there is anything else we can do to help you enjoy your Hyundai please give us a call.

Thanks again, for choosing and trusting in Hiley Hyundai of Burleson.

Best Regards,

Greg Bernard
Service Manager
Hiley Hyundai of Burleson

Greg Bernard
Service Manager
972-816-6607
Empleados con los que trabajó
MC
Mary A Carter
Cliente verificado
Fort Worth, TX
2017 Hyundai Elantra
ReScore Reseña™
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/10/2020
cliente verificadoCliente Verificado
Categoría: Service
Service Consultant
I was happy that Mary was concerned about my car issue. She was very polite and informative. Thank you for all you do.
Recomendado
Reseña Original
Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5
03/07/2020
Tipo de Servicio: Repair
Categoría: Service
I am not happy with mechanic.
I just have to say you all need a new mechanic. This mechanic doesn't know anything when it comes to repairing hyundai elantras.
No Recomendado
DEAN D. de Hiley Hyundai of Burleson respondió el 03/09/2020 03:07 PM

We are very concerned that you are not satisfied with your visit to our store.  I will look into this and reach out to you to see what we can do to make this right.  

Best Regards,

Greg Bernard
Service Manager
Hiley Hyundai Of Burleson

GREG B., Service Manager de Hiley Hyundai of Burleson respondió el 03/11/2020 11:35 AM

Thank you for allowing us the opportunity to make things right.

Look forward to see you again in the future.

Greg Bernard
Service Manager
972-816-6607
Empleados con los que trabajó
MC
Mary A Carter
JR
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Jayson R.
Burleson, TX
2011 Hyundai Tucson
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/07/2020
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Great service
Great service as always, Mary is always there to help explain things
Recomendado
DEAN D. de Hiley Hyundai of Burleson respondió el 03/09/2020 02:56 PM

Good afternoon Mr.  Rodriguez.

Thank you so much for taking the time to complete our survey. We appreciate your positive feedback and being part of the Hiley Hyundai Family.

If there is anything we can do to help you enjoy your Huyndai please let us know.  Thanks again, for choosing and trusting in Hiley Hyundai of Burleson.

Best Regards,

Greg Bernard
Service Manager
Hiley Hyundai Of Burleson

Empleados con los que trabajó
MC
Mary A Carter
Cliente verificado
Burleson, TX
2015 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/05/2020
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Good Service
Service was done efficiently and quickly
Recomendado
DEAN D. de Hiley Hyundai of Burleson respondió el 03/07/2020 08:19 AM

Good Morning,

Thank you so much for taking the time to complete our survey. We appreciate your positive feedback and being part of the Hiley Hyundai Family. 

Thanks again, for choosing and trusting in Hiley Hyundai of Burleson.

Best Regards,

Dean Davis 
Service Manager
Hiley Hyundai Of Burleson

Empleados con los que trabajó
MC
Mary A Carter
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
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