It's what happens afterwards that's most important.
I am thrilled to be providing a positive review of Sara, one of the sales associates at Patriot Subar
u. We recently purchased a 2nd new car from her, a 2024 Subaru and I cannot express how impressed I am with her service.
Sara's dedication, professionalism, and expertise made this entire car buying process easy and stress-free. She and Cullen provided us with all of the necessary information, answered all questions, and gave us detailed explanations on the car's features and functionalities with great patience. During the test drive, Sara shared her knowledge and made helpful recommendations, which enabled us to make an informed decision that met our needs and preferences.
Moreover, her exceptional customer service skills did not just stop there but continued even after the sale was made. She has been following up to see how the vehicle is performing and whether there were any issues or concerns that we needed help with, which demonstrates Patriot Subaru's commitment to customer satisfaction.
She has gone above and beyond in assisting my Father getting his Apple iPhone provisioned with the Starlink app, and even assisting with the clunky password reset process with Apple.
All in all, I would like to wholeheartedly recommend Sara and Patriot Subaru to anyone who is interested in purchasing a vehicle. Our awesome car buying experience is a testament to the dealership's reputation for delivering exceptional service, and it will continue to make Patriot Subaru the go-to place for all our vehicle needs.
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GV70 purchase experience with Aaron Hilliard has been great. Friendly, informative, and helpful. I wo
uld highly recommend him as your salesman, as well as this dealership, if you are shopping for a car.
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I am not a fan of Toyota in Gladstone. I had to get an oil change and because of the Covid I decided
to go to this dealership because it was close to my house, It was my distinct pleasure and good luck to have a young man by the name of Parker Howell be the service advisor that helped me. He was wonderful. He was sweet. He explained the findings for future repairs and was very understanding of my need to research the cost. Parker took time and made me feel good that I had gone there to get my oil changed. If this dealership ever gets good reviews I would believe that one of the reasons is that Parker makes you feel like he cares and is going to take good care of you and I felt I was in good hands. Thanks parker you do a great job as a service advisor
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Their process was so easy. Brandon was the manager working the deal from the start. He connected me
with Dave who was amazing to work with. I only spent about 50 mins buying the vehicle which is faster than I have ever had. Just an overall great experience. My next vehicles will be with Acura of Lynnwood.
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5 stars for WC Ford ~ 10 stars for Tom Xepoleas. I purchased a 2015 Ford Focus 3 years ago at anothe
r dealership. 3 years and 3 attempts to repair the transmission, I had enough... I was not able to get any help, until I decided to stop by Walnut Creek Ford and lucky for me, I found Tom Xepoleas!! Instead of trying to offer me $5000 for my 2015 Focus and sell me a used car (this is what I got everywhere else) Tom helped me start the process to have Ford repurchase my car under their Re-acquired Vehicle Program. 14 days later, I received a call letting me know I was approved. 12 days later, I turned my Focus back over to Ford and received a check for my full purchase price, minus $290 for mileage. During those 12 days Tom Xepoleas located the perfect new Ford for me, the exact, year, make, model, color and options I asked for. Friday I was able to drive home in my new Ford Escape SEL! she is a beauty and the transmission is perfect. If you are looking to purchase a new car and would like a sales consultant who does not pressure you, but listens and helps with what you need, ask for Tom Xepoleas. Thanks Tom for all your help, for hanging in there with me for 26 days.... and thank you for treating me like family. :)
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Had scheduled an appointment to take care of a recall, when engine issues reared their ugly heads. D
ropped the car off, and was in contact with the dealership for most of the cars stay there. Staff did their best to keep me posted on the status of the repair, and vehicle was restored to operating condition.
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I purchase this vehicle primarily because the salesman was so knowledgeable and honest.
I’ll look at Bmw’s and Audi’s. Both were great cars . However the differentiator was the genesis sal
es rep. He was professional, extremely knowledgeable and genuine. I am in sales,and I’ve been successful primarily because I am genuine, trustworthy and likable . My genesis salesman was all of the above. When it comes right down to it - people buy from people they like. I liked Mitch and he Made me feel comfortable purchasing a vehicle oh that was quite honestly out of my price range.
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