I have bought several vehicles over my lifetime with a wide array of personal experiences from horrib
le to tolerable. My recent new vehicle purchase with Epic (Brien) Ford was unexpectedly aMazIng! My initial arrival, I was greeted by a professional and personable representative, Sriram (Ram). Ram and Brodie collaborated to provide an objective comparison of my criteria to several ford vehicles. Once I had selected a vehicle, Brodie began his work to provide the best financing options and kept the credit inquires to a minimal. Afterwards, the dreaded paperwork process – Paul made this portion of the process concise and pleasant.
The facilities are upscale, very clean and easy to use. Not to mention the beverage and food court has a decent selection.
Thank you to the entire team; Kelli (Front Desk), Ram (Sales), Brodie (GM), Paul (Finance), Caleb (New Car Manager), Chad (Assistant Parts Manager) and The Service Department are extraordinarily polite, honest and ensured my complete satisfaction throughout the process. I could not be more excited about my new purchase and look forward to the continued contact with the entire team at EPIC!
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Awesome from the inquiry to the purchase. Carlos Cifuentes is a A+ sales man. He over extends confide
nce in your decision making and in OXMOOR Hyundai.
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Yeah, right! Guess what I test drove several top cars in this class, and I have to say Car and Driver
got it right. I have been looking for this vehicle for a while now. Imagine my surprise when I called and Gentry (he’s the man) said yes we have one you can drive. Drove it, came back, made a deal and now I’m a new Genesis owner.
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Just bought my first brand new car and returned to Klein Honda for their outstanding no pressure sale
smanship. I can't say enough, but I drove away with every need being met and all my prayers answered. I will try to post a video clip my daughter created of our experience. 2022 Honda Civic Hatchback Boost Blue Pearl Touring. Super grateful to Edmund, our Salesman, and Marc, our Finance Director. Blessings.
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My recent experience with your service department, from beginning to end, would probably rate a 3. T
here was some poor communication on the front end and a gasket of some kind that was seated properly which left an oil stain in my driveway...which required a second trip to your shop. Mistakes get made, I get it.
The reason for the 5 star review was the outstanding work of your Service Manager, Rich Conley. I contacted him directly and he responded immediately, digging into what happened and provided a clear explanation. Throughout the process, he reiterated that he wanted to do the "right thing" and worked hard to come up with a resolution. We were able to work things out in a fair and equitable way. Rich took a customer that was ready to contact the BBB and because of his professionalism, brought that customer back into the Toyota family.
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The sales person Randy was very knowledgeable down-to-earth and made feel like he really tried to get
me a good deal made me feel like family The whole staff was really awesome
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Good service, just took a little longer than expected. Please don't change my seat adjustments, if p
ossible. Maybe on the next touring model they could have memory seats.
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I came to the car lot at the last minute hoping to leave with a new vehicle after a long day of searc
hing and the salesman Grant made that happen for me! He was very nice and helpful, I told him what I wanted and what I can afford and he made that happen before I left! Thank you Grant I love my new 2023 G70!! If you go to this lot make sure u ask for my guy Grant!!
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