I was in and out of the dealership in two hours with the exact car my Wife wanted. This is the third
vehicle I’ve purchased from Gettel and I’ll always buy from them. Merrick is my salesman and I’d recommend him to everyone!!
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While my Internet purchase Comes with its own set of challenges, the Fresno team performed at a high-
level. I am very pleased with my purchase and experience.
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Call, email, buy, lease, trade, whatever you’re in the market for, ASK FOR BRYAN in sales!!! These da
ys, no matter where you go, good customer service is hard to find. My family has purchased as well as brought our vehicles to Toyota HB for multiple years and I would say their sales and service has been decent at best. However, most recently Bryan was my contact when it came time to decide how to proceed with my Sequoia lease, and I have never received better customer service in my life. I had a complicated situation, and he jumped through hoops with me keeping in touch over a 6 week period to help me decide the best way to go about acquiring a new car, and what to do with “Big Brenda” before her lease was up. I never even met Bryan in person, never shook his hand, he never made even a dollar from our text/email interactions.
Best customer service ever!!
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The sales process was seamless and easy. I checked out a couple of Genesis closer to me and was not
happy with the sales process. I was looking for a specific vehicle and when I found it at Genesis of Fairfield, I contacted them and spoke with Charles Goldstein. We started negotiations and came to an agreement on cost. The majority was done via email and over the phone including initial paperwork which was convenient especially with fears of Covid. When I went to pick up the vehicle, I meet Charles and he was as polite and professional as he was over the phone. The whole transaction from start to finish was easy with no surprises. This is an upscale dealership and they treat their customers with respect and professionalism. Will definitely come back for my next vehicle.
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2401 E Thousand Oaks Blvd.
Thousand Oaks, CA 91362
4.0
(12 Reseñas)
Excellent Service
Quick service. No issues with the car. Took less than an hour. When the car was ready for me to pi
ck up, I was not provided a multipoint check list but the guy said everything was fine with the car. I guess I'll take his word for it...
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Wonderful experience. We found the exact vehicle we wanted at Poway Genesis. Our salesperson was Dieg
o. He is such a professional and friendly man. He was extremely knowledgeable about the brand and car. We are hooked.
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Pulled my car to the drive there's an adviser already waiting to help me out. Got my car done on time
washed and vacuumed. The adviser helped me out i think her name is TV? She's not just nice and friendly, but also very knowledgeable about MINIs.
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I had emailed about possibly seeing about a Tacoma. Had 2 years ago and I loved them, still do. I was
told to come in and they would be able to run some numbers for me. When I got there it all happened so fast, next thing I knew my car was gone and I'm test driving this giant Tacoma. Since I couldn't take it back until Monday because I had it late on a Saturday and they are closed Sunday. Also it was the end of the month. Took it back, couldn't get my other car back, so had to find something else. Not one of my better experiences there. So instead of just running numbers, I now have doubled monthly payments and double mileage that I had with my other vehicle.
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