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C S.

New Castle, DE

10/29/2024

Categoría: Sales

Poor Customer Service

We were working with Jayden Miller and Mary Koller to purchase a used car for our college bound son. After doing a test drive and planning the work we'd have done on the car, manager, Jessie Dougherty sold it right from under us without any consideration that we had traveled from Delaware to York, PA to purchase the vehicle from him. We received no explanation.

Cliente verificado

Glen Rock, PA

Toyota RAV4

06/01/2023

Cliente Verificado

Looking for a quote

I had emailed about possibly seeing about a Tacoma. Had 2 years ago and I loved them, still do. I was told to come in and they would be able to run some numbers for me. When I got there it all happened so fast, next thing I knew my car was gone and I'm test driving this giant Tacoma. Since I couldn't take it back until Monday because I had it late on a Saturday and they are closed Sunday. Also it was the end of the month. Took it back, couldn't get my other car back, so had to find something else. Not one of my better experiences there. So instead of just running numbers, I now have doubled monthly payments and double mileage that I had with my other vehicle.

AMANDA S.

York, PA

Toyota RAV4

05/31/2023

Cliente Verificado

Quality and Efficient

Communication was great and the work done is is quality. The service center is connected with the app so you can see everything in real time.

JESSICA E.

York, PA

Toyota RAV4

05/30/2023

Cliente Verificado

Friendly

Quality and quick

GLORIA K.

Red Lion, PA

Toyota RAV4

05/30/2023

Cliente Verificado

Excellent Service

I cannot say enough my many thanks and gratitude for the peace of mind service I received at Toyota of York. My Service Advisor Cesar Espinoza and Tech Mechanic Omar Zepada are the best!! Cesar understands my needs to be updated while services are being done. Treats me with respect, relays detailed information, and never talks down to me. He is a model for Toyota's professional requirements as an advisor and takes his job seriously. No surprises here regarding service price or any repairs needed. What I love the most are the before and after repair pictures. As for Tech Mechanic Omar, he is my car's life line and safety guide. After personally speaking to Omar about prior services he puts my mind at ease. His pride for his work, along with making sure all repairs are completed, and by Toyota's standards of excellence. Any concerns or questions I may have about services, he quickly answers at my level of understanding. Treats me as and equal. I request Caesar and Omar for every service appointment. My Rav 4's performance means everything to me, as well as my life behind the wheel. After all these year's, Toyota is like my family. I certainly hope Cesar and Omar are given the recognition they deserve, by their Employer and the CEO of Toyota's Company. Cesar and Omar are the backbone of this company, as so many of Toyota's employees. So I hope as a customer, they be given the honors they work so hard for each and every customer. Sincerely,
Gloria Keeney

Cliente verificado

York, PA

Toyota Corolla

05/30/2023

Cliente Verificado

Corolla Apex Exhaust

I had my 2021 Corolla in for service to have an Apex Exhaust put on and the whole process was quick and efficient. I was in and out in less than 45 minutes! Thank you Morgan!

Cliente verificado

Dallastown, PA

Toyota Prius

05/29/2023

Cliente Verificado

Questionable Multi-point inspection

When I purchased my vehicle, I paid to extend the service contract to 50,000 miles. At my last service at 30,000 miles, the brakes and tires were rated as "yellow". When I returned for this service at 35,000 miles, the brakes and tires were noted as "green" with tread depth of 7/32. This seemed odd as I had not had the brakes or tires replaced. I measured the tread depth when I returned home and determined that the actual measurement was 5/32. As I paid extra for my extended service contract and spent my time to bring the vehicle into the dealership, I would appreciate that the multi-point inspection that was supposed to be performed were actually performed, or at least performed accurately.

ST- CLAIR S.

Dover, PA

Toyota RAV4

05/28/2023

Cliente Verificado

State Inspection

Service took as long as expected. Price was less than expected.

LYNNE W.

Red Lion, PA

Toyota Prius

05/28/2023

Cliente Verificado

Great staff

The staff was respectful

ALTAMEASE F.

York, PA

Toyota Avalon

05/25/2023

Cliente Verificado

Customer

I am elated to let Toyota of York Know that I am and always have been pleased with the services. Mr.Will Martin should be commented in the Service Intake Department for being Efficient, Professional and Caring! Kudos for his Great Representation at your Company! The above comments are prime examples of my experiences for over Years... I must add that Every Employee there has Great and Friendly Qualities! Thanks so much for my recent Service and all prior Services I have received previously and to this date!!!

MICHAEL S.

York, PA

Toyota 4Runner

05/24/2023

Cliente Verificado

New 4runner

Very satisfied customer. Salesman(Andrew Judge) well Informed on vehicles I drove. Never pushed or demanded answers on which one. Followed up with more options as they arrived. Also shout out to financial personnel. Made all paperwork quick easy and painless. Answered all my questions and explained all other warranty options. Thank you for a smooth process and we love our new 2023 toyota 4runner TRD offroad premium

ASHLEY S.

York, PA

Cadillac SRX

05/24/2023

Cliente Verificado

Elroy is the best

Elroy went above and beyond to make my purchase happen and he made sure that I was comfortable with the payment. I will return for future car purchases

DEBORAH C.

York, PA

Toyota Camry

05/23/2023

Cliente Verificado

Lost my insurance card and registration

Everything was fine until I got to My car and my original registration and insurance were not in the vehicle. I went back in to see where it was and they kept saying it was in the car. There was just copies. No one could find the originals. I was upset

Cliente verificado

York, PA

Toyota RAV4

05/22/2023

Cliente Verificado

Service

Very likely

Cliente verificado

York, PA

Toyota Highlander

05/22/2023

Cliente Verificado