Khing Ly is above and beyond when it comes to managing and coordinating the great service I've had ov
er the years at Magic. My AC died recently and while trying to repair it they discovered other problems that were keeping the AC from working consistently. Khing did everything he could to get the problem diagnosed properly, parts ordered correctly and the problem fixed as soon as possible. He even went as far as to use his personal vehicle for measurement comparisons to mine to help with the diagnosis.
I've gone to Magic for years for servicing, they've changed a lot over those years but Khing has remained committed to providing quality and timely service each and every time I bring my Tundra in.
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I stopped by on Thursday to inquire about used RAM trucks in inventory. I was shown several models bu
t was uncertain about what I wanted to spend. Jeremy was great in answering my questions and listening to my needs. I returned today and asked about a 2020 on the lot with low miles. We drove that along with a Tundra. I was able to get the RAM with lower miles, three years newer, and $5000 less than a higher mileage Tundra. Also a Toyota Care extended Warranty, unlike the ones that call from India on a daily basis. I am pleased with the entire process. Jeremy and Nate were transparent and didn't play games.
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I was set on buying a Mazda 3 and after having shopped around for months at a lot of different plac
es I decided to go to Maita Mazda where I finally did find my Mazda3. Chito help me out tremendously with his knowledge of Mazdas and his dedication to me as a customer. I told him what I wanted and he helped make it happen. Thank you Maita Mazda !
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Such an easy car buying experience. Paul R. was great right from the initial phone call after I had m
ade an online inquiry. Thanks for making it so easy!
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The team at Toyota was easy to work with and purchase went smoothly, I felt supported and respected.
The only hiccup/headache I experienced was just two days after my purchase, the oil and check engine lights turned on my dash, and my car was barely running... This was extremely alarming to me as the car had just been serviced with no apparent issues just a month prior, but Toyota was extremely responsive - paid for the tow, and serviced my car with no charge.
Turns out there was no O-ring installed when the car was serviced last (at Toyota), which caused an oil leak. However, they fixed the problem, performed a health check, did a proper oil change, cleaned up the car, and sent me on my way. The service was quick and the staff members were knowledgeable and helpful. Other than that issue (which is now resolved) the overall experience was great.
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I had a great experience with Metro Ford. My vehicle had many issues, not fault of Metro Ford. The se
rvice they provided to get me in a new vehicle was outstanding.
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The Sales and Finance Team were so friendly and helpful. This was truly a team that assisted me in pu
rchasing the car I wanted. I worked with Nicole, Valentina, Maribel, Andrea, Maggie, Jon, Larry, and David.
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As an owner of various Lexus cars for many years I have used service departments in 4 cities. Lexus M
onterey Peninsula rises above all. The service team are all stellar and my experience with Steve Bertolacci has been especially helpful. He goes over and above to problem solve for the benefit of the customer. Thanks Steve!
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