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Colin A.

Kuna, ID

12/30/2024

Categoría: Sales

deceptive practices

The Salesman Guillermo was fine and did all he could to assist me. However, the finance department is deceptive as can be. The deal had already been struck before we traveled 8 hours to get there. All we had to do was sign and go. They kept us there for 3 hours before we went to sign. It was all done on a giant I pad think and the finance guy sped through it like he was in NASCAR. As we were already way behind trying to start the 8 hour journey home and his rushing, I missed a few things he "sneaked" into the paperwork like $500 for some sort of undisclosed aftermarket thing?? And then I find we were shorted $3K on our trade in!! I have now been trying for a week to get this resolved and keep getting stonewalled in return. As there are Ford dealers everywhere, I would suggest a different one than Harris Ford Lynnwood.

Chris S.

Everett, WA

09/26/2024

Categoría: Service

Scammers that Lie and wont honor written signed Agrrement!

So you buy a car, they sell you a $1000 maintenance package! When its time to get the oil changes they refuse to honor that agreement which in turn os Theft of your money and a violation of agreement! . Don’t buy a Ford from this piss poor company, your better off Buying a Honda!

CLARENCE A.

Renton, WA

Lincoln Corsair

03/07/2023

Cliente Verificado

Purchase

Excellent dealer and sale people

Cliente verificado

Snoqualmie, WA

Ford Bronco Sport

03/06/2023

Cliente Verificado

Very good experience

As summary we are happy with the great customer Service.

CHALIS T.

Issaquah, WA

Chevrolet Camaro

02/19/2023

Cliente Verificado

Best experience I’ve ever had

Hands DOWN the best experience i’ve ever had at a dealership! Then again it was my first time buying a car but the people there were really great! Huge thanks to Steve and Martin. those guys made the experience soooo easy! I’ve recommended Harris Ford to everyone!

Cliente verificado

Seattle, WA

Ford Edge

01/18/2023

Cliente Verificado

Okay, not great

They were able to identify and service the car properly, so that part deserves 5 stars. However, they could have done a better job with my time. My ~1-year-old leased Ford Edge was having battery issues. I live 45 minutes away from the dealership. They were able to take my car in for an appointment, but they didn't have any clarity on the time it would take to fix the issue. Which is understandable as it could have just been as simple as a bad batter, or as complex as a hidden electrical short. The fix could have been <1 day, or more than a week. I'd have liked either 1) a rental car 2) a lyft/uber credit to return home. And I would have liked them to propose this proactively. I asked for it, and they hadn't even considered either and didn't have any options for me. I decided to risk and hope it was the 1-day issue (and it turned out to be) - but I ended up spending 5 hours in the lobby. That is a horrible use of customer time, and not good customer service.

Cliente verificado

Concrete, WA

Nissan Pathfinder

01/17/2023

Cliente Verificado

Best car buying experience

I have never bought a car from a dealership always been from someone close. I walked in and had an idea what I wanted, Larry got all the paperwork ready, and I left with my dream car. I have a big family so I needed 3rd row, we have already been able to go as a family on some fun adventures. Highly recommend.

Cliente verificado

Burlington, WA

Ford Mustang Mach-E

12/30/2022

Cliente Verificado

Color me unimpressed

Love the car. Steve was so fucking rude and condescending (he only help with paperwork/ financing, he was terrible at it and no people skills) no wonder he fits right home at Harris ford.
Used car manager and service manager "ford ranger guy" are actually decent.
After the sale, i called repeatedly to get update on my registration because I want to refinance with my bank....each time i call i cringed, you think i told them to move a mountain.
Go anywhere, you'll have better services.

Cliente verificado

Black Diamond, WA

Ford Explorer

12/28/2022

Cliente Verificado

Kind

Very helpful and helped work with me and friendly

Deanna C.

Burlington, WA

12/19/2022

Categoría: Sales

Burlington used car superstore

I’m writing this for this fords smaller dealership in Burlington, washington. First of all, the sales guy was very pushy, so it’s not recommended if you struggle with new social situations that include extreme pressure. They sold me a car without properly making sure simple safety stuff, there were completely shredded wipers and a cracked windshield. They told me they would repay me for the wipers, I did what they asked and brought a receipt, essentially was told to screw off a month later when I asked where the reimbursement was, then they had told me the windshield was “sealed” and a month into owning the car, the crack spread completely across my windshield. They also don’t tell you when they sell you a vehicle with multiple recalls on it that can make the car stall and crash. If you’re vulnerable and easily taken advantage of please RUN AWAY from this place, they knew I was a first time car buyer expecting my first child, I’m just thankful that I myself took care of all these safety items before they caused a crash that could have taken mine or my unborn child’s life. My friend went there less than 72 hours ago and now they’re screwing her over too with a lemon. Ford could fix this and deal with their horrible smaller dealerships but according to BUCS in Burlington, this Ford already is aware of how scammy they are and they just continue to let them mess up people lives.

CHRISTOPHER C.

Lynnwood, WA

Ford Maverick

10/19/2022

Cliente Verificado

2022 Ford Maverick Purchase

I had a really great experience at Harris Ford. My salesperson Mahdi was wonderful. He stayed in touch throughout the ordering process even 1 year later. I so appreciate the opportunity to purchase this truck & that Harris Ford honored the price at the time I ordered. Mahdi was very nice & very responsive. Even after the sale he stayed in touch & helped me with a few things. Thank you so much Mahdi & Harris Ford!

WILLIAM D.

Seattle, WA

Lincoln Nautilus

10/18/2022

Cliente Verificado

The works checkup

We scheduled this routine job and waived having car picked up, instead we waited as work was completed.

MICHAEL K.

Friday Harbor, WA

Ford Expedition Max

10/12/2022

Cliente Verificado

Service

Jen has been very professional and really cares about the customer. I am delighted with all she has done in getting the extras we ordered applied and paint imperfections corrected. The truck looks outstanding, Jen has gone above and beyond.

Cliente verificado

Lynnwood, WA

Ford Mustang

10/12/2022

Cliente Verificado

Warranty Service

Good after complaining of my first attempt.

WILLIAM W.

Lynnwood, WA

Ford F-150

10/05/2022

Cliente Verificado

WARRANTY AND RECALL SERVICE ON F-150 LARIAT

HAD A VERY GOOD WORKING EXPERIENCE WITH MC IN SERVICE. VERY PLEASANT AND HELPFUL. GIVE HIM A RAISE!

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