I cannot speak highly enough of the experience I recently had with Ron and the service department at
Genesis of Plano.
I was navigating a busy day when Ron reached out. He truly met me where I was as a customer. Rather than adding another task to my plate, he proactively coordinated a valet pickup for the following day for a vehicle service. This level of white-glove service turned a task for me into a complete non-issue.
For those who do choose to wait on-site, the dealership itself is masterfully designed. The waiting area has a genuine spa-like quality—it is calm, sophisticated, and incredibly accommodating. It is the perfect environment to stay productive without the usual noise and chaos of a standard service center.
Genesis of Plano clearly understands the value of their clients' time. Ron is a standout professional who goes above and beyond, and the dealership's commitment to excellence is evident in every detail. Highly recommended!
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I just bought my pre-owned Jeep Grand Cherokee from Steve Hahn. My sales person Atzy was amazing. As
k for her, she will find exactly what vehicle you need. Great all around place to purchase your next vehicle.
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Awesome from the inquiry to the purchase. Carlos Cifuentes is a A+ sales man. He over extends confide
nce in your decision making and in OXMOOR Hyundai.
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Yeah, right! Guess what I test drove several top cars in this class, and I have to say Car and Driver
got it right. I have been looking for this vehicle for a while now. Imagine my surprise when I called and Gentry (he’s the man) said yes we have one you can drive. Drove it, came back, made a deal and now I’m a new Genesis owner.
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Just bought my first brand new car and returned to Klein Honda for their outstanding no pressure sale
smanship. I can't say enough, but I drove away with every need being met and all my prayers answered. I will try to post a video clip my daughter created of our experience. 2022 Honda Civic Hatchback Boost Blue Pearl Touring. Super grateful to Edmund, our Salesman, and Marc, our Finance Director. Blessings.
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My recent experience with your service department, from beginning to end, would probably rate a 3. T
here was some poor communication on the front end and a gasket of some kind that was seated properly which left an oil stain in my driveway...which required a second trip to your shop. Mistakes get made, I get it.
The reason for the 5 star review was the outstanding work of your Service Manager, Rich Conley. I contacted him directly and he responded immediately, digging into what happened and provided a clear explanation. Throughout the process, he reiterated that he wanted to do the "right thing" and worked hard to come up with a resolution. We were able to work things out in a fair and equitable way. Rich took a customer that was ready to contact the BBB and because of his professionalism, brought that customer back into the Toyota family.
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Upon visiting the dealership, I was presented with the option of selecting either the Blazer EV or th
e Equinox EV. With the invaluable guidance of Carlos, I was able to make an informed decision that aligns perfectly with my requirements. The dealership’s intimate size fosters a personalized experience, in contrast to the larger establishments that may lack this intimate touch. I extend my sincere gratitude to Carlos for providing exceptional professional assistance.
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The sales person Randy was very knowledgeable down-to-earth and made feel like he really tried to get
me a good deal made me feel like family The whole staff was really awesome
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