Name: Sean Tolton
Rating: 4.8

Reseñas de Sean Tolton

Thelma J.

2015 Hyundai Sonata

09/25/2017

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Why Place is So Great!!!

The quality of service is excellent. Office is clean, attractive and inviting. Amenities are great (daily newspaper; coffee; availability of snacks if desired).

Recomendado

RALPH D., SERVICE MANAGER de Pohanka Hyundai respondió el 09/26/2017 04:56 PM

Wow what a wonderful review, Thank you for taking the time to tell us about your experience. I’m so pleased you enjoyed our services. It was a pleasure working with you, so whenever you need you us in the future, just give Sean and your service team a call!

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

Ralph Dykes
Service Manager
Pohanka Hyundai
301-909-7531

Empleados con los que trabajó

Sean Tolton

ASM

Dorothy J.

Uppr Marlboro, MD

2016 Hyundai Tucson

09/21/2017

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Usually good service

The parts took to long to arrive but the Service team did their job.

Recomendado

RALPH D., SERVICE MANAGER de Pohanka Hyundai respondió el 09/22/2017 02:52 PM

Thank you for your review. We truly appreciate the opportunity to serve you. I apologize for the parts delay. Sean and the team look forward to seeing you again soon

Ralph Dykes
Service Manager
Pohanka Hyundaion.
301-909-7531

Empleados con los que trabajó

Sean Tolton

ASM

COLIN HENRY

Bryan B.

Laurel, MD

2011 Hyundai Equus

09/19/2017

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Suspension repair

The turnaround time was great. The customer service was awesome.

Recomendado

RALPH D., SERVICE MANAGER de Pohanka Hyundai respondió el 09/20/2017 12:11 PM

Thank you for your review. Sean and the team will see you and the Equus next service visit.

Ralph Dykes
Service Manager
Pohanka Hyundai
301-909-7531

Empleados con los que trabajó

Cliente verificado

09/16/2017

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Timely service

I will tell my friends to go to Pohanka for all their car needs.

Recomendado

RALPH D., SERVICE MANAGER de Pohanka Hyundai respondió el 09/18/2017 01:19 PM

Thank you for your review. Sean and the team have enjoyed taking care of your service needs. Enjoy Florida and remember when your in town visit your family here at Pohanka.

Ralph Dykes
Service Manager
Pohanka Hyundai
301-909-7531

Empleados con los que trabajó

Sean Tolton

ASM

Gladys C.

Suitland, MD

2011 Hyundai Sonata

09/15/2017

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Oil change 75,000 miledy

The staff is always helpful and pleasant.

Recomendado

RALPH D., SERVICE MANAGER de Pohanka Hyundai respondió el 09/18/2017 01:13 PM

Thank you for your review. Sean and the team truly appreciate the opportunity to serve all your maint needs. We look forward to seeing you next service visit.

Ralph Dykes
Service Manager
Pohanka Hyundai
301-909-7531

Empleados con los que trabajó

Sean Tolton

ASM

Philip F.

Washington, DC

2017 Hyundai Santa Fe S

09/14/2017

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Retired

Service visit was due to a manufactures recall. Service rep advised of addition manufactures recall, both recalls were performed. A first time oil change was also done. I was given a hour and a half window to complete all three services. Very please with the timley completions. Sean the service rep I commended for his professionalism

Recomendado

RALPH D., SERVICE MANAGER de Pohanka Hyundai respondió el 09/18/2017 09:19 AM

It was our sincere pleasure to provide our service for you recently. We glad to hear that the service we provided for you met your expectations. We look forward to seeing you againg soon.

Ralph Dykes
Service Manager
Pohanka Hyundai
301-909-7531

Empleados con los que trabajó

Sean Tolton

ASM

STACEY B.

2016 Hyundai Elantra

09/12/2017

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Thank Yoy

You all did an excellent job!

Recomendado

RALPH D., SERVICE MANAGER de Pohanka Hyundai respondió el 09/12/2017 04:14 PM

Thank you for your 5 star review. Sean and the team look forward to seeing you and your 2016 Elantra again soon.

Ralph Dykes
Service Manager
Pohanka Hyundai
301-909-7531

Empleados con los que trabajó

Sean Tolton

ASM

Tamela T.

Fort Washington, MD

2017 Hyundai Santa Fe S

09/08/2017

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Excellent Customer Service...time and time again!!

Will definitely return and refer friends and family!!

Recomendado

RALPH D., SERVICE MANAGER de Pohanka Hyundai respondió el 09/08/2017 07:01 PM

Thank you for your wonderful review. We truly appreciate the opportunity to serve you. We look forward to seeing you next service visit.

Ralph Dykes
Service Manager
Pohanka Hyundai
301-909-7531

Empleados con los que trabajó

Sean Tolton

ASM

Cliente verificado

Washington, DC

2015 Hyundai Sonata

09/05/2017

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

BAD SERVICE

I came to the dealership to have my brakes looked at because I was hearing a grinding noise when slowing down. After waiting for 2 hours I was told that my front brakes were a 4 and I still had time on them, but would have to replace them in the near future. And I was told that my rear brakes were at a 6. I informed Mr. Seal Tolton that I was going out of town to NC and he informed me that I would be safe to drive. The next day I had my brakes looked at and repaired by another mechanic. He was able to look at it without taking the tire off and showed me the difference from the front and the back and not only did I need front and rear brakes, I needed rear rotors. There was no pad left to my rear brakes. After hearing this I was a little upset because that mean I would've been on the road with my three children and anything could've happened. After this how can I trust coming here to have services done in the future if the staff our willing to japradise people lives.

No Recomendado

RALPH D., SERVICE MANAGER de Pohanka Hyundai respondió el 09/05/2017 06:14 AM

Thank you for taking the time to tell us about your experience at POHANKA HYUNDAI. We appreciate your feedback since it helps us improve our service and your experience.

As Service Manager of the POHANKA HYUNDAI store, I am sorry to hear that you found your service experience to be unsatisfactory.

Please feel free to reach out to me directly at the following email address: rdykes@pohanka.com. Or my phone number is 301-909-7531 if you prefer a phone conversation

Ralph Dykes
Service Manager
Pohanka Hyundai

Empleados con los que trabajó

Sean Tolton

ASM

Levander W.

Capitol Heights, MD

2017 Hyundai Tucson

09/02/2017

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

I like them

Yes

Recomendado

RALPH D., SERVICE MANAGER de Pohanka Hyundai respondió el 09/03/2017 05:59 PM

Thank you for your review. We truly appreciate your kind words. We look forward to seeing you again soon.

Ralph Dykes
Service Manager
Pohanka Hyundai
301-909-7531

Empleados con los que trabajó

Sean Tolton

ASM

Camille A.

Towson, MD

2017 Hyundai Elantra

09/01/2017

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

This place wouldn't be my first choice

When I dropped my car off overnight, the secretary was very rude. All I wanted to know if my car was safe. And she made it known I was getting on her nerves. Also they claimed they washed my car. But when I got it, it was filthy. What exactly did I pay for?

No Recomendado

RALPH D., SERVICE MANAGER de Pohanka Hyundai respondió el 09/02/2017 09:39 AM

Ralph Dykes
Service Manager
Pohanka Hyundai

Empleados con los que trabajó

Sean Tolton

ASM

NICOLE R.

2014 Hyundai Santa Fe S

08/27/2017

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Great Customer Service

Timely manner

Recomendado

RALPH D., SERVICE MANAGER de Pohanka Hyundai respondió el 08/29/2017 04:45 PM

Thank you for your review. It was a pleasure working with you, so if you ever need us in the future, just give us a call!

Ralph Dykes
Service Manager
Pohanka Hyundai
301-909-7531

Empleados con los que trabajó

Sean Tolton

ASM

Kirby S.

Upper Marlboro, MD

2016 Hyundai Elantra

08/26/2017

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Kirby Scott

I have been getting my vehicle serviced at Pohanka Hyundai since 2012 and always receive quality friendly customer service.

Recomendado

RALPH D., SERVICE MANAGER de Pohanka Hyundai respondió el 08/29/2017 04:11 PM

Thank you for the 5 start review. I’m so pleased you enjoyed our services. It was a pleasure working with you, so if you ever need us in the future, just give us a call!

look forward to seeing you again soon.

Ralph Dykes
Service Manager
Pohanka Hyundai
301-909-7531

Empleados con los que trabajó

Sean Tolton

ASM

Cliente verificado

Suitland, MD

2013 Hyundai Sonata

08/23/2017

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Great Service

My Service Tech Sean was great explained everything needed for my car, checked for all recalls, and listened to my concerns. The Mechanic that worked on my car, is one that has worked on my car for all service repairs, and I have not had any complaints. I'm satisfied with my service and have been satisfied with my service thus far.

Recomendado

RALPH D., SERVICE MANAGER de Pohanka Hyundai respondió el 08/25/2017 06:48 AM

Thank you for your review. Sean and the team truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

Ralph Dykes
Service Manager
Pohanka Hyundai
301-909-7531

Empleados con los que trabajó

Sean Tolton

ASM

COLIN HENRY

Cliente verificado

Camp Springs, MD

2013 Hyundai Sonata

08/23/2017

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Exceeds Expectation

I purchased my car through another dealer, not Hyundai, and had no clue that it was still covered under the warranty. What I thought was going to be a $1400 job became $0. The customer service was impeccable and the staff was super nice. I was always kept informed about the status of my vehicle. Thanks again!!!!

Recomendado

RALPH D., SERVICE MANAGER de Pohanka Hyundai respondió el 08/23/2017 01:14 PM

We thank you for taking time to review our team. Sean and the staff truly appreciate the opportunity to serve you, and look forward to seeing you again soon.

Ralph Dykes
Service Manager
Pohanka Hyundai
301-909-7531

Empleados con los que trabajó

Sean Tolton

ASM

Cliente verificado

Upper Marlboro, MD

2017 Hyundai Sonata

08/23/2017

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Excellent Customer Service

Everyone was efficient an courteous. The representative went above and beyond my needs. they let me know what was needed now and for my next visit. Excellent service

Recomendado

RALPH D., SERVICE MANAGER de Pohanka Hyundai respondió el 08/23/2017 12:04 PM

Thank you for your review. Sean and the service staff look forward to seeing you again soon.

Ralph Dykes
Service Manager
Pohanka Hyundai
301-909-7531

Empleados con los que trabajó

Sean Tolton

ASM

Cliente verificado

Carlsbad, CA

2012 Hyundai Genesis

08/21/2017

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Prompt Service

Service promptness has been continually improving at Pohanka- nice job!

Recomendado

RALPH D., SERVICE MANAGER de Pohanka Hyundai respondió el 08/23/2017 11:51 AM

Sean and the team thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

Ralph Dykes
Service Manager
Pohanka Hyundai
301-909-7531

Empleados con los que trabajó

Sean Tolton

ASM

Tara D.

Brandywine, MD

2013 Hyundai Equus

08/20/2017

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

They treat you fairly and with respect

They are the greatest

Recomendado

RALPH D., SERVICE MANAGER de Pohanka Hyundai respondió el 08/23/2017 11:49 AM

We are extremely happy to hear this! Thank you so much for taking the time to review your experience with us! We will continue this level of customer service with you every visit!

Ralph Dykes
Service Manager
Pohanka Hyundai
301-909-7531

Empleados con los que trabajó

Sean Tolton

ASM

COLIN HENRY

Cliente verificado

Forestville, MD

2009 Hyundai Santa Fe

08/15/2017

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

The best service technician

Always available and looking out for the customer

Recomendado

RALPH D., SERVICE MANAGER de Pohanka Hyundai respondió el 08/17/2017 06:14 AM

Thank you for taking the time to tell us about your experience. I’m so pleased you enjoyed our services. It was a pleasure working with you, so if you ever need us in the future, just give us a call!

Ralph Dykes
Service Manager
Pohanka Hyundai
301-909-7531

Empleados con los que trabajó

Sean Tolton

ASM

DWAYNE FORRESTER

Anthony K.

Suitland, MD

2017 Hyundai Sonata

08/15/2017

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Great service, was in and out.

They explained what I needed done on my next routine service.

Recomendado

RALPH D., SERVICE MANAGER de Pohanka Hyundai respondió el 08/15/2017 02:39 PM

It was our sincere pleasure to provide our service for you recently. We are glad to hear that the service we provided for you met your expectations and that you would consider us again for future needs.

Ralph Dykes
Service Manager
Pohanka Hyundai
301-909-7531

Empleados con los que trabajó

Sean Tolton

ASM

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