ST

Sean Tolton

ASM
Calificación General
Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5
4.8
(1327 reviews)
70

RW
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Robert W.
Clinton, MD
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
11/05/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Location and quality of businesses in this area
Mission accomplished within a satisfactory timeframe
Recomendado
ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 11/06/2017 01:30 PM

Thank you for giving us a great rating and for recommending our business to other potential customers. We are sure our entire staff here at Hyundai enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If you have any questions, concerns or feel the need to reach out personally for any reason regarding your service, please do not hesitate to call us.

Asia L. Coleman
301-423-1100
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Empleados con los que trabajó

Cliente verificado
Greenbelt, MD
Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5
11/02/2017
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Service
Service
Recomendado
ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 11/02/2017 12:13 PM

Thank you for providing your feedback. We appreciate the time you have taken and will actively use it to improve our services to you. We would like to invite you back to our business for your next service in an effort to supply you with more efficiency and positive end result. 

If you have any questions, concerns or feel the need to reach out personally for any reason regarding your service, please do not hesitate to call us.

Asia L. Coleman
301-423-1100
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Empleados con los que trabajó

LC
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Lynda C.
Upper Marlboro, MD
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
11/02/2017
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Not much wait time
Great
Recomendado
ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 11/02/2017 10:45 AM

Thank you for your wonderful review and for choosing Pohanka for your speedy service. I’m happy that you enjoyed your service and the customer service you recieved from your service advisor Sean. We here at Hyundai will be looking forward to having you again as a guest at our business.

If you have any questions, concerns or feel the need to reach out personally for any reason regarding your service, please do not hesitate to call us.

Asia L. Coleman
301-423-1100
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Empleados con los que trabajó

JC
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Julia C.
Alexandria, VA
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
11/02/2017
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Pohanka - Above the average company
Pohanka dealership & service is definitely above the average. Our sales person, Al Brooks, was straight forward & informative. Our service rep, Sean Tolson, listens well & attends to our needs rather they are the usual oil changes or the technical repairs/changes.
Recomendado
ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 11/02/2017 10:48 AM

Thank you for giving us a great rating and for recommending our business to other potential customers. We are sure our entire staff here at Hyundai enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If you have any questions, concerns or feel the need to reach out personally for any reason regarding your service, please do not hesitate to call us.

Asia L. Coleman
301-423-1100
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Empleados con los que trabajó

BC
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Bonnie C.
Temple Hills, MD
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/26/2017
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Service
Entire process from ease to make appointment to the finish of service was excellent
Recomendado
ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 10/30/2017 10:29 AM

Thank you for giving us a perfect rating and for recommending our business to other potential customers. Your service advisor Sean are sure our entire staff enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If you have any questions, concerns or feel the need to reach out personally for any reason regarding your service, please do not hesitate to call us.

Asia L. Coleman
301-423-1100
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Empleados con los que trabajó

DT
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Doris T.
Temple Hills, MD
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/23/2017
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
have a great team of customer service people.
Great
Recomendado
ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 10/23/2017 07:36 AM

Thank you for giving us a perfect rating and for recommending our business to other potential customers. We are sure our entire staff enjoyed catering to your needs as much as you enjoyed your experience. Your service advisor Sean will be looking forward to seeing you again soon!

If you have any questions, concerns or feel the need to reach out personally for any reason regarding your service, please do not hesitate to call us.

Asia L. Coleman
301-423-1100
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Empleados con los que trabajó

ML
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Melyssa Elizabeth L.
Capitol Heights, MD
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/18/2017
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Great Service
Anything i need i am always taken care of.
Recomendado
ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 10/19/2017 09:56 AM

We appreciate your positive feedback about our business. We do take pride in catering to our guests’ needs the best way we can. We appreciate your trust, and loyaly, we’ll do our best to continue to always give you the kind of service you deserve. Thanks again, for your business. We here at Hyundai look forward to seeing you again

If you have any questions, concerns or feel the need to reach out personally for any reason regarding your service, please do not hesitate to call us.

Asia L. Coleman
301-423-1100
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Empleados con los que trabajó

DS
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Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/18/2017
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
responsiveness to needs
Great place to get your car serviced in a timely fashion!
Recomendado
ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 10/19/2017 10:00 AM

Thank you for your review and for choosing Pohanka for your service. I’m happy that your service advisor Sean ensured that your time here was efficient and that you enjoyed your service. We here at Hyundai will be looking forward to having you again as a guest at our business.

If you have any questions, concerns or feel the need to reach out personally for any reason regarding your service, please do not hesitate to call us.

Asia L. Coleman
301-423-1100
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Empleados con los que trabajó

Cliente verificado
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/11/2017
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
FREE!!!!!!!! Oil Change and Recall all in one!
I came in for a oil change and my car was scheduled for a recall. The crew informed me and my oil change was free.
Recomendado
ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 10/11/2017 12:06 PM

Thank you for providing your feedback. Brian appreciates the time you have taken and will actively continue to do all he can to make every experience, the best experience.

New Thinking. New Possibilities.
Empleados con los que trabajó

Cliente verificado
Suitland, MD
Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5
10/08/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Its not all that great its ok
ok
Recomendado
ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 10/11/2017 12:31 PM

 I appreciate your feedback about our business. We do take pride in catering to our guests’ needs the best way we can. We will reevaluate our approach and be sure to make your next visit better than the last in a more timely and efficient manner. We here at POHANKA look forward to seeing you again.

If you have any questions, concerns or feel the need to reach out personally for any reason regarding your service, please do not hesitate to call us.

Asia L. Coleman
301-423-1100
Customer Service Liaison

New Thinking. New Possibilities.
Empleados con los que trabajó

AW
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Ann W.
Silver Spring, MD
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/07/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
The welcome and attention to detail.
Very satisfied with the results.
Recomendado
ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 10/11/2017 02:34 PM

Thank you for your review and for choosing POHANKA for your service. I’m happy that you enjoyed your service from your advisor Sean, and we here at POHANKA are looking forward to having you again as a guest at our business.

If you have any questions, concerns or feel the need to reach out personally for any reason regarding your service, please do not hesitate to call us.

Asia L. Coleman
301-423-1100
Customer Service Liaison

New Thinking. New Possibilities.
Empleados con los que trabajó

Cliente verificado
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/06/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
courtsey
courteous staff, clean facility and great service time.
Recomendado
RALPH D., SERVICE MANAGER de Pohanka Hyundai respondió el 10/06/2017 03:49 PM

Thank you for your review. We truly appreciate the opportunity to service your vehicle and look forward to seeing you again soon.


Ralph Dykes
Service Manager
Pohanka Hyundai
301-909-7531
Empleados con los que trabajó

Cliente verificado
Upr Marlboro, MD
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
10/05/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Great Setvice
I received great service, visiting for an oil change.
Recomendado
RALPH D., SERVICE MANAGER de Pohanka Hyundai respondió el 10/06/2017 04:08 PM

Thank you for your review. Sean and your service team truly appreciate the opportunity to serve you and look forward to seeing you again soon.


Ralph Dykes
Service Manager
Pohanka Hyundai
301-909-7531
Empleados con los que trabajó

Cliente verificado
Washington, DC
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/05/2017
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Excellent
I like the convenience and the entire was great
Recomendado
RALPH D., SERVICE MANAGER de Pohanka Hyundai respondió el 10/06/2017 04:35 PM

Thank you for your review. Sean and your team truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.


Ralph Dykes
Service Manager
Pohanka Hyundai
301-909-7531
Empleados con los que trabajó

Cliente verificado
Washington, DC
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/04/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Good Service At Hyundai
See previous comments.
Recomendado
RALPH D., SERVICE MANAGER de Pohanka Hyundai respondió el 10/06/2017 04:35 PM

Thank you for taking the time to tell us about your 5 star experience. I’m so pleased you enjoyed our services. It was a pleasure working with you, so if you ever need us in the future, just give Sean and your service team a call!




Ralph Dykes
Service Manager
Pohanka Hyundai
301-909-7531
Empleados con los que trabajó

MS
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Mozelle S.
Upper Marlboro, MD
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/03/2017
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Oil change
None
Recomendado
RALPH D., SERVICE MANAGER de Pohanka Hyundai respondió el 10/06/2017 03:50 PM

Thank you for your review. Sean and your service team thank you and look forward to seeing you again soon.


Ralph Dykes
Service Manager
Pohanka Hyundai
301-909-7531
Empleados con los que trabajó

MS
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Mary S.
Upper Marlboro, MD
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
09/29/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
MS, Upper Marlboro
Everyone is very polite and courteous.
Recomendado
RALPH D., SERVICE MANAGER de Pohanka Hyundai respondió el 09/30/2017 11:42 AM

Thank you for your review. Sean and your team truly appreciate the opportunity to serve you and look forward to seeing you again soon.


Ralph Dykes
Service Manager
Pohanka Hyundai
301-909-7531
Empleados con los que trabajó

KP
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Kenneth P.
Washington, DC
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
09/29/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
great service
The people and the service are just great
Recomendado
RALPH D., SERVICE MANAGER de Pohanka Hyundai respondió el 09/30/2017 11:53 AM

Thank you for your review. We truly appreciate the opportunity to serve you. Thank you for being a GREAT customer. Sean and your service team will see you next service visit.


Ralph Dykes
Service Manager
Pohanka Hyundai
301-909-7531
Empleados con los que trabajó

LW
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Linda W.
Springdale, MD
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
09/27/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Courteous and Professional
See previous page
Recomendado
RALPH D., SERVICE MANAGER de Pohanka Hyundai respondió el 09/28/2017 06:29 AM

Thank you for your review. Sean and your team truly appreciate the opportunity to serve you. I will make sure Sean and your team knows about your kind and encouraging comments. We look forward to seeing you again soon.



Ralph Dykes
Service Manager
Pohanka Hyundai
301-909-7531
Empleados con los que trabajó

CB
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Carolyn B.
Cheverly, MD
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
09/26/2017
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Pleasant, courteous customer service
Service was completed in time promised.
Recomendado
RALPH D., SERVICE MANAGER de Pohanka Hyundai respondió el 09/26/2017 04:52 PM

Sean and the team thank you for your 5 star review. We appreciate the trust you place in us for your service. We look forward to seeing you and your 2013 at your next appointment.




Ralph Dykes
Service Manager
Pohanka Hyundai
301-909-7531
Empleados con los que trabajó
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.