ST

Sean Tolton

ASM

Pohanka Hyundai

Calificación General

4.8

(1327 reviews)

70

Reseñas de Sean Tolton

RB

Rachel B.

District Heights, MD

2017 Hyundai Elantra

01/07/2018

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Service was provided in a very efficient manner

Services was provided in a very timely manner. The waiting area was comfortable and did not take all day.

No Recomendado

ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 01/08/2018 11:03 AM

Thank you for giving us a perfect rating and for recommending our business to other potential customers. We are sure our entire staff enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Empleados con los que trabajó

Cliente verificado

Capitol Heights, MD

2014 Hyundai Sonata

01/06/2018

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Excellent service

You guys strive to always make the customer happy and as usual, I was. Thank you!

Recomendado

ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 01/08/2018 11:11 AM

Thank you for giving us a perfect rating and for recommending our business to other potential customers. We are sure our entire staff enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Empleados con los que trabajó

TS

Teresa S.

Fort Washington, MD

2013 Hyundai Sonata

01/05/2018

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

December 28 Recall

Prompt, efficient and courteous

Recomendado

ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 01/10/2018 10:16 AM

We appreciate your positive feedback about our business. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Empleados con los que trabajó

LH

Lillie H.

Capitol Heights, MD

2013 Hyundai Santa Fe S

01/05/2018

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Shawn

People like the service representative and the quality of service.

Recomendado

ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 01/08/2018 11:11 AM

Thank you for giving us a perfect rating and for recommending our business to other potential customers. We are sure our entire staff enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Empleados con los que trabajó

DF

Dante F.

District Heights, MD

2013 Hyundai Sonata

01/03/2018

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Professional Service

I receive great, profeasional service each time I visit the location!

Recomendado

ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 01/04/2018 07:28 AM

Thank you for giving us a great rating and for recommending our business to other potential customers. We are sure our entire staff here at Hyundai enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Empleados con los que trabajó

JA

Jim A.

Clinton, MD

2012 Hyundai Elantra

01/02/2018

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Seervice Deptartment

Sean Tolton and the entire service team is courteous, professional, and customer focused.

Recomendado

ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 01/02/2018 01:04 PM

Thank you for giving us a perfect rating and for recommending our business to other potential customers. We are sure our entire staff enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Empleados con los que trabajó

SL

Sandra L.

Fort Washington, MD

2012 Hyundai Sonata

01/02/2018

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

SERVICE Advisor Sean Tolson

Sean is the BEST service advisor. I have been dealing with him before you moved to your location in Upper Marlboro. GREAT CLIENT SERVICE SKILLS AS WELL AS YOUR
SUPPORT TEAM

Recomendado

ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 01/02/2018 11:00 AM

Thank you for your wonderful 5 star rating, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Empleados con los que trabajó

DWAYNE FORRESTER

GW

Gina W.

Ellicott City, MD

2016 Hyundai Sonata

01/01/2018

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Thanks

Very professional. Shaun is a very efficient service manager. Thank you. Iris

Recomendado

ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 01/02/2018 11:04 AM

Thank you for giving us a great rating and for recommending our business to other potential customers. We are sure our entire staff here at Hyundai enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Empleados con los que trabajó

DT

Doris T.

Temple Hills, MD

2012 Hyundai Sonata

12/27/2017

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Seat belt recall

People are friendly

Recomendado

ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 12/27/2017 07:51 AM

We appreciate your positive feedback about our business. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Empleados con los que trabajó

AC

Alicia C.

Fort Washington, MD

2012 Hyundai Elantra

12/26/2017

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

-

-

No Recomendado

ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 12/27/2017 07:52 AM

Thank you for giving us a great rating and for recommending our business to other potential customers. We are sure our entire staff here at Hyundai enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Empleados con los que trabajó

KD

Kyle D.

District Heights, MD

2015 Hyundai Genesis

12/26/2017

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Your best interest

The team service team awesome. I trust them to point me in the direction I need to go with service on my Genesis as I did with my Sonata.

Recomendado

ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 12/26/2017 12:00 PM

Thank you for giving us a perfect rating and for recommending our business to other potential customers. We are sure our entire staff enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Empleados con los que trabajó

Cliente verificado

Clinton, MD

2011 Hyundai Sonata

12/26/2017

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Efficient...convenient....professional

Sean always makes sure my vehicle is up to par!

Recomendado

ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 12/26/2017 12:02 PM

We appreciate your positive feedback about our business. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Empleados con los que trabajó

Cliente verificado

Hyattsville, MD

2012 Hyundai Sonata

12/23/2017

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

N/a

N/a

Recomendado

ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 12/26/2017 12:35 PM

Thank you for your feedback. We here at Hyundai appreciate you sharing your thoughts and concerns; we will reevaluate our approach and intend to leave you with your best experience on your next visit. I have attempted to give you a call, please give me a call back at your earliest convenience or you may also send me an email to acoleman@pohanka.com. I would like to speak more with you about your concerns and hope to leave you satisfied.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Empleados con los que trabajó

JS

Jordy S.

Mount Rainier, MD

2013 Hyundai Sonata

12/22/2017

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Experience

They are kind and always updating you on your vehicle.

Recomendado

ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 12/22/2017 12:26 PM

We appreciate your positive feedback about our business. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Empleados con los que trabajó

Cliente verificado

Bowie, MD

2017 Hyundai Sonata

12/13/2017

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

First time at Pohanka

I did not purchase my car at Pohanka Hyundai, but had to take my car there for service because my dealer did not have any appointments until the first of February! Boy was I glad I did. My service agent was Sean. He was wonderful. We first spoke on the phone and then once I arrived, he made sure everything worked out for me. I left within a 2 hour window as happy as a lark. The recall had been taken care of, my car was washed and the floor was vacuumed. I will definitely return to this Pohanka Hyundai.

Recomendado

ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 12/15/2017 09:20 AM

Thank you for your wonderful 5 star rating, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Empleados con los que trabajó

IS

Isadora S.

Washington, DC

2012 Hyundai Sonata

12/13/2017

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

2012 hyundai

when problems are presented to someone it is taken care right away.

Recomendado

ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 12/13/2017 09:33 AM

We appreciate your positive feedback about our business. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Empleados con los que trabajó

EB

Erica B.

Washington, DC

2014 Hyundai Sonata

12/12/2017

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Pleasant, great customer service and a very nice and clean waiting area.

Walking in the door, I was greeted with customer service. The team informed me of each steps during my wait time, which wasn't unbearably long. Professional team, clean and comfortable waiting area. Love my Hyundai!!!!

Recomendado

ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 12/13/2017 09:37 AM

We appreciate your positive feedback about our business. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Empleados con los que trabajó

Cliente verificado

Swan Point, MD

2017 Hyundai Tucson

12/11/2017

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

First oil change

Done in a timely fashion

Recomendado

ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 12/11/2017 01:26 PM

Thank you for giving us a perfect rating and for recommending our business to other potential customers. We are sure our entire staff enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Empleados con los que trabajó

Cliente verificado

Washington, DC

2013 Hyundai Sonata

12/06/2017

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Efficient, fast service

Visit was quick and painless! Staff was polite and the facility was very nice.

Recomendado

ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 12/06/2017 02:01 PM

We appreciate your positive feedback about our business. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Empleados con los que trabajó

TT

Tamela T.

Fort Washington, MD

2017 Hyundai Santa Fe S

12/04/2017

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Great Service!

Always superb service!!!

Recomendado

ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 12/05/2017 07:51 AM

Thank you for giving us a perfect rating and for recommending our business to other potential customers. We are sure our entire staff enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Empleados con los que trabajó

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