ST

Sean Tolton

ASM
Calificación General
Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5
4.8
(1327 reviews)
70

DP
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Douglas P.
Washington, DC
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
04/02/2020
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Clean environment, courteous staff
I have seen an improvement over the last couple years of coming. The team keeps you informed of your cars status and make sure anything covered by warranty is no charge. The service was taken care of and immediately I could feel my car riding smoother and quieter. Oh yes and cleaner. Thanks Sean and pohanka.
Recomendado
ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 04/03/2020 09:28 AM

Thank you for giving us a great rating and for recommending our business to other potential customers Douglas. We are sure our entire staff here at Hyundai enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Empleados con los que trabajó

KP
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Karen P.
Fort Washington, MD
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/25/2020
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Superb Service
As always Sean Tolton has provided exceptional customer service; with keeping me informed of my options, costs, and time constraints.
It is a great pleasure to always bring my vehicle here for service; although at unexpected times of malfunctions the costs can be pricey.
I did have to wait 24 hours to receive an approval from another department, but all in all, I am a happy Hyundai customer!
Recomendado
ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 03/27/2020 01:58 PM

Thank you for your wonderful 5 star rating Karen, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Empleados con los que trabajó

KA
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Kellice A.
Upper Marlboro, MD
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/24/2020
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Excellent Service
I took my car to Pohanka Hyundai to be serviced and the service was excellent. I was in and out within an our.. car wash included.
Recomendado
ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 03/27/2020 01:48 PM

Thank you for your review and for choosing Pohanka for your service Kellice. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Empleados con los que trabajó

Cliente verificado
Bryans Road, MD
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/22/2020
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Awesome Service!
The team at Hyundai did an amazing job. We came in extremely unsatisfied with a vehicle that has had several big issues in the first year. However, Hyundai was able to do a trade in and make a deal with us that worked for us! Very friendly and helpful.
Recomendado
ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 03/23/2020 01:59 PM

We appreciate your trust, and we’ll do our best to continue to give you the kind of service you deserve. Thanks again, for your business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Empleados con los que trabajó

Cliente verificado
Upper Marlboro, MD
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/20/2020
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Mr. Tolton is the Best Service Manager I've Ever Worked With
This dealership actually makes it easy for a person with a job to get their car serviced. Open on Sundays. Staff is there at 6:30a to drop your car off and take you to the nearest subway. They have an Enterprise drop-off for when you have to return a rental and pick up your car. And Service Manager, Mr. Sean Tolton, actually explains the process as they service your vehicle and he provides options instead of trying to scare you into going the most expensive route.
Recomendado
ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 03/20/2020 03:07 PM

Thank you for giving us a great rating and for recommending our business to other potential customers. We are sure our entire staff here at Hyundai enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Empleados con los que trabajó

CS
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Colbert S.
Washington, DC
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/20/2020
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
The all around service is what makes it great.
Every one that works there that you come in contact with is polite and helpful.
Recomendado
ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 03/20/2020 03:07 PM

 We appreciate your kind feedback about our business and employees. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Empleados con los que trabajó

Cliente verificado
Washington, DC
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/19/2020
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Great Customer Service
Efficient customer service
Recomendado
ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 03/20/2020 03:06 PM

 We appreciate your kind feedback about our business and employees. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Empleados con los que trabajó

DW
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Dominique W.
Washington, DC
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/19/2020
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Excellent service
Na
Recomendado
ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 03/20/2020 03:00 PM

We appreciate your trust, and we’ll do our best to continue to give you the kind of service you deserve. Thanks again, for your business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Empleados con los que trabajó

CJ
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Cathy J.
Upper Marlboro, MD
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/18/2020
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Service
Professional,Efficient.and Clean

Thank you
Recomendado
ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 03/20/2020 02:59 PM

 We appreciate your kind feedback about our business and employees. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Empleados con los que trabajó

CJ
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Cara J.
Dunkirk, MD
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/16/2020
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Wonderful experience!
I had such a lovely experience at Hyundai last week- Sean was super helpful and the visit was quick- I was able to hook up to the WiFi and get a ton of work done at the charging bar- it was honestly over too soon! Thanks Sean and I’m looking forward to my next service visit! I had a wonderful experience buying my car from Shana and am loving my new electric vehicle- you guys are great!
Recomendado
ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 03/17/2020 03:33 PM

 We appreciate your AMAZING feedback about our business and employees Cara. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Empleados con los que trabajó

NJ
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Nicole J.
District Heights, MD
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/15/2020
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Great Service
Sean was abs is always very knowledgeable and provide superior customer service. I return only because of his excellence
Recomendado
ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 03/17/2020 03:33 PM

Thank you for giving us a great rating and for recommending our business to other potential customers Nicole. We are sure our entire staff here at Hyundai enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Empleados con los que trabajó

DH
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Dorothy H.
Washington, DC
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/13/2020
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Convenient location
Great service employee services.
Recomendado
ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 03/17/2020 03:32 PM

Thank you for giving us a perfect rating and for recommending our business to other potential customers Dorothy. We are sure our entire staff enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Empleados con los que trabajó

KB
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Kim B.
Fort Washington, MD
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/12/2020
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Great Customer service
Sean made sure I was aware of all options , not just the current campaign. I like that.
Recomendado
ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 03/17/2020 03:31 PM

Thank you for giving us a great rating and for recommending our business to other potential customers Kim. We are sure our entire staff here at Hyundai enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Empleados con los que trabajó

EK
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Elaine K.
Washington, DC
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
03/12/2020
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Elaine Kearney
No long wait.
Recomendado
ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 03/12/2020 03:43 PM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Empleados con los que trabajó

IH
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India H.
Washington, DC
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/11/2020
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Great service
Great service and had my vehicle back in the same day! Great people skills and environment.
Recomendado
ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 03/12/2020 03:38 PM

Thank you for giving us a great rating and for recommending our business to other potential customers India. We are sure our entire staff here at Hyundai enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Empleados con los que trabajó

RK
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Raymond K.
Washington, DC
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/10/2020
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Replace of Sirius XM Raio
The service was excellent. The replacement radio works without any problems.
Recomendado
ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 03/12/2020 03:37 PM

We appreciate your trust Raymond, and we’ll do our best to continue to give you the kind of service you deserve. Thanks again, for your business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Empleados con los que trabajó

MP
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Michael P.
Upr Marlboro, MD
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/10/2020
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Michael P.
Great service
Recomendado
ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 03/12/2020 03:37 PM

Thank you for giving us a perfect rating and for recommending our business to other potential customers Michael. We are sure our entire staff enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Empleados con los que trabajó

DD
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Darrell D.
Springdale, MD
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/10/2020
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Great Service
As always, Sean was very knowledgeable of the service needed and only proposed what was needed. Service was fast and accurate.
Recomendado
ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 03/12/2020 03:37 PM

 We appreciate your positive feedback about our business and employees Darrell. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Empleados con los que trabajó

DM
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David M.
Oxon Hill, MD
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/10/2020
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
The employee are the best, they are professional at all time.
the service is the best everytime I go. they get your car in and out. you don't have to wait for hours.
Recomendado
ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 03/12/2020 03:36 PM

 We appreciate your positive feedback about our business and employees David. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Empleados con los que trabajó

JP
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Joyce P.
Suitland, MD
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/09/2020
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
JP
The Sevice Team is awesome. Sean Tolton answers all my questions,. He is professional, polite and knowledgeable. The service hours are convenient to drop off and pick up.
Recomendado
ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 03/12/2020 03:36 PM

Thank you for your review and for choosing Pohanka for your service Joyce. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Empleados con los que trabajó
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.