MC

Mary A Carter

Calificación General
Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5
4.8
(1101 reviews)
79

RR
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Russell R.
Joshua, TX
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/12/2017
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Always great service
Never any complaints
Recomendado
JD K., Fixed Operations Director de Hiley Hyundai of Burleson respondió el 10/13/2017 03:06 PM

Good afternoon Russell.  Thank you for continuing to trust Hiley Hyundai for all your service needs.  

We look forward to exceeding your expectations for many years to come.  


JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Empleados con los que trabajó

NF
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Neira F.
Keene, TX
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/12/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Great service
The service was great
Recomendado
JD K., Fixed Operations Director de Hiley Hyundai of Burleson respondió el 10/13/2017 03:05 PM

Good afternoon Neira.  Thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience. 

We look forward to exceeding your service needs for many years to come. 




JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Empleados con los que trabajó

Cliente verificado
Burleson, TX
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/12/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Customer Service
I always appreciate the service I receive at this location.
Recomendado
JD K., Fixed Operations Director de Hiley Hyundai of Burleson respondió el 10/13/2017 03:05 PM

Good afternoon.  We appreciate you choosing Hiley Hyundai.  I would like to personally thank you for taking the time to complete our survey. 

Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience

We look forward to exceeding your service needs for many years to come.  

JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Empleados con los que trabajó

Cliente verificado
Cleburne, TX
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/11/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Great Service
Called to make an appointment. Got there and they took care of my car quickly. Mary is so helpful and kind - great people and great service!
Recomendado
JD K., Fixed Operations Director de Hiley Hyundai of Burleson respondió el 10/12/2017 10:35 AM

Good afternoon.  Thank you for the wonderful compliments.   Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience.  We look forward to exceeding your service needs for many years to come. 




JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Empleados con los que trabajó

CB
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Charles B.
Hillsboro, TX
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/11/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Great Customer Service
Great customer service
Recomendado
JD K., Fixed Operations Director de Hiley Hyundai of Burleson respondió el 10/11/2017 02:59 PM

Good afternoon Charles.  Always a pleasure to be of service to you.  Thank you for continuing to trust Hiley Hyundai for your service needs. 

See you soon!

JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Empleados con los que trabajó

Cliente verificado
Crowley, TX
2012 Hyundai Sonata Hyb
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/07/2017
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Good service
Typically they are very efficient for routine services, this time though my car had to spend night before completion of tasks.
Recomendado
JD K., Fixed Operations Director de Hiley Hyundai of Burleson respondió el 10/10/2017 02:34 PM

Good afternoon.  Depending on the nature of the repair/service and the workload that is presently ahead of your service, there may be a need, at times, for us to have the vehicle longer than you might expect.  

We appreciate you continuing to trust Hiley Hyundai for your service needs.  




JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Empleados con los que trabajó

RE
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Roberta E.
Fort Worth, TX
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/05/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Friendly service
The service at Hiley has been friendly, knowledgeable, and timely every time.
Recomendado
JD K., Fixed Operations Director de Hiley Hyundai of Burleson respondió el 10/09/2017 11:02 AM

Good afternoon Roberta.  We appreciate the wonderful compliments.  

I would like to personally thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience

We look forward to exceeding your service needs for many years to come. 


JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Empleados con los que trabajó

SC
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Stephen C.
Whitney, TX
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/04/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Great 1st Service
1st service went very smooth.
Recomendado
JD K., Fixed Operations Director de Hiley Hyundai of Burleson respondió el 10/09/2017 11:05 AM

Good afternoon Stephen.  Welcome to the Hiley Family.  

I would like to personally thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience

We look forward to exceeding your service needs for many years to come. 


JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Empleados con los que trabajó

Cliente verificado
Burleson, TX
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
10/03/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
..
..
Recomendado
JD K., Fixed Operations Director de Hiley Hyundai of Burleson respondió el 10/09/2017 11:00 AM

Good afternoon.  Thank you for taking the time to complete our survey.  The time to complete a basic oil change depends on several things.  A basic oil change service that includes looking over the entire vehicle, topping off fluids and adjusting tire pressure, normally runs about 30 minutes... The additional time includes the complimentary hand car wash and vacuum.  

I hope this information is helpful.  We do our best to reduce the client's wait time as much as possible.  

Thank you for choosing Hiley Hyundai.  

JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Empleados con los que trabajó

IR
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Ian R.
Burleson, TX
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
10/03/2017
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Satisfactory service.
Pleasent personnel, service carried out in timely professional manner.
Recomendado
JD K., Fixed Operations Director de Hiley Hyundai of Burleson respondió el 10/03/2017 03:19 PM

Good afternoon Ian.  I would like to personally thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience. 

We look forward to exceeding your service needs for many years to come. 




JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Empleados con los que trabajó

BB
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Brittanii B.
Burleson, TX
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/03/2017
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
phenomenal service
Thank you to the entire staff for your professionalism.
Recomendado
JD K., Fixed Operations Director de Hiley Hyundai of Burleson respondió el 10/03/2017 03:18 PM

Good afternoon Brittanii.  We appreciate the wonderful compliments.  Thank you for trusting in Hiley Hyundai for your service needs.  


JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Empleados con los que trabajó

Cliente verificado
Burleson, TX
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/01/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Friendly
Yes
Recomendado
JD K., Fixed Operations Director de Hiley Hyundai of Burleson respondió el 10/02/2017 03:04 PM

Good afternoon.  Thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience.  We look forward to exceeding your service needs for many years to come. 

JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Empleados con los que trabajó

SF
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Susan F.
Crowley, TX
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/01/2017
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
They got me in in a timely manner
My experience was very good they got me in and out and was very helpful
Recomendado
JD K., Fixed Operations Director de Hiley Hyundai of Burleson respondió el 10/02/2017 03:26 PM

Good afternoon Susan.  Thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience

We look forward to exceeding your service needs for many years to come. 




JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Empleados con los que trabajó

VO
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Victoria O.
Crowley, TX
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
09/30/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Fantastic customer Service
5 Stars
Recomendado
JD K., Fixed Operations Director de Hiley Hyundai of Burleson respondió el 10/02/2017 03:25 PM

Good afternoon Victoria.  We appreciate the wonderful compliments.  I would like to personally thank you for taking the time to complete our survey. 

Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience

We look forward to exceeding your service needs for many years to come. 


JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Empleados con los que trabajó

JF
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Joan F.
Fort Worth, TX
2017 Hyundai Santa Fe S
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
09/29/2017
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Good job
They did everything thing I requested except resetting the "service required" reminder.
Recomendado
JD K., Fixed Operations Director de Hiley Hyundai of Burleson respondió el 09/30/2017 02:47 PM

Good afternoon Joan.  I apologize we did not reset the service reminder setting.  If you asked the advisor to have that done, then we certainly should have informed the technician to do so.  We have very few clients that use the reminder setting, so that is not part of our normal process.  

We will be happy to reset that for you in the future.  Thank you for taking the time to complete our survey.  We look forward to exceeding your expectations for many years to come.  


JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Empleados con los que trabajó

TD
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Ty D.
Godley, TX
2016 Hyundai Sonata Hyb
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
09/29/2017
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
The usual quality experience
As always, this service department has great service.
Recomendado
JD K., Fixed Operations Director de Hiley Hyundai of Burleson respondió el 09/30/2017 02:49 PM

Good afternoon Ty.  Thank you for continuing to trust Hiley Hyundai for all your service needs.  We look forward to exceeding your expectations for many years to come.  


JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Empleados con los que trabajó

Cliente verificado
Euless, TX
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
09/28/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Car Service
Excellent service and staff.
Recomendado
JD K., Fixed Operations Director de Hiley Hyundai of Burleson respondió el 09/29/2017 02:08 PM

Good afternoon.  We appreciate the kind words.  I would like to personally thank you for taking the time to complete our survey. 

Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience

We look forward to exceeding your service needs for many years to come. 




JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Empleados con los que trabajó

CR
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Cathy R.
Everman, TX
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
09/28/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Customer service (Mary)
Yes
Recomendado
JD K., Fixed Operations Director de Hiley Hyundai of Burleson respondió el 09/29/2017 02:14 PM

Good afternoon Cathy.  I would like to personally thank you for taking the time to complete our survey. 

Client feedback is very important to us, as we continue to grow and make every effort to provide an

Excellent Client Experience.  We look forward to exceeding your service needs for many years to come. 




JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Empleados con los que trabajó

MM
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Maria M.
Grandview, TX
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
09/28/2017
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Efficient, I was met by a very friendly person.
I was met by a very nice person, the place was clean. It was my first time going there, I will be returning for my cars maintenance.
Recomendado
JD K., Fixed Operations Director de Hiley Hyundai of Burleson respondió el 09/29/2017 02:31 PM

Good afternoon Maria.  I would like to welcome you to the Hiley Family.  We appreciate you trusting in Hiley Hyundai for your service needs.  


JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Empleados con los que trabajó

Cliente verificado
Grand Prairie, TX
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
09/28/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Great Experience
Done in timely manner, always courteous
Recomendado
JD K., Fixed Operations Director de Hiley Hyundai of Burleson respondió el 09/29/2017 02:16 PM

Good afternoon.  We appreciate the compliments.  Thank you for continuing to trust Hiley Hyundai for your service needs.  

We look forward to exceeding your expectations for many years to come.  


JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Empleados con los que trabajó
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.