MC

Mary A Carter

Calificación General
Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5
4.8
(1101 reviews)
79

AM
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Angela M.
Fort Worth, TX
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
09/28/2017
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Great Experience
Mary is very helpful and nice. I really appreciate all she has done for me and my car.
Recomendado
JD K., Fixed Operations Director de Hiley Hyundai of Burleson respondió el 09/29/2017 02:54 PM

Good afternoon Angela.  Thank you for the compliments.  We appreciate you taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience

We look forward to exceeding your service needs for many years to come. 




JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Empleados con los que trabajó

DE
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Deann E.
Fort Worth, TX
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
09/27/2017
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Quick, Accurate Service
My problem was diagnosed and fixed within a very reasonable time frame.
Recomendado
JD K., Fixed Operations Director de Hiley Hyundai of Burleson respondió el 09/28/2017 03:42 PM

Good evening Deann.  I would like to personally thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience

We look forward to exceeding your service needs for many years to come. 


JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Empleados con los que trabajó

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Cliente verificado
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
09/27/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Good, quick service at reasonable price!
Quickly did an oil change and a hand wash on our Sonata.
Recomendado
JD K., Fixed Operations Director de Hiley Hyundai of Burleson respondió el 09/28/2017 03:40 PM

Good afternoon.  Thank you for choosing Hiley Hyundai for your service needs.  We appreciate you taking the time to complete our survey. 

Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience.  We look forward to exceeding your service needs for many years to come. 


JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Empleados con los que trabajó

MG
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Mark G.
Whitney, TX
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
09/25/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Excellent
Excellent
Recomendado
JD K., Fixed Operations Director de Hiley Hyundai of Burleson respondió el 09/27/2017 07:37 AM

Good morning Mark.  Thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience. 

We look forward to exceeding your service needs for many years to come. 




JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Empleados con los que trabajó

Cliente verificado
Mansfield, TX
ReScore Reseña™
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
09/25/2017
cliente verificadoCliente Verificado
Categoría: Service
My faith is restored!
JD it was a pleasure speaking to you this weekend. I am so thankful that the issue was a misunderstanding and that you and your team made every effort to contact me and correct my issues. Thank you sir, I will see you on Saturday.
Recomendado
Empleados con los que trabajó

TF
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Terry F.
Burleson, TX
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
09/24/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Convient & expedient.
Yes
Recomendado
JD K., Fixed Operations Director de Hiley Hyundai of Burleson respondió el 09/25/2017 03:57 PM

Good evening Terry.  I would like to personally thank you for taking the time to complete our survey. 

Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience

We look forward to exceeding your service needs for many years to come. 




JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Empleados con los que trabajó

MT
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Marsha T.
Fort Worth, TX
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
09/22/2017
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Nothing special average service
The service is just average. Nothing makes the service or company stand out from any other. Mona cars would be a wonderful thing for your company to get.
Recomendado
JD K., Fixed Operations Director de Hiley Hyundai of Burleson respondió el 09/25/2017 12:08 PM

Good afternoon Marsha.  Thank you for taking the time to complete our survey.  Although we are a small and fairly new dealership, we do have a handful of service loaner vehicles.  

We are limited to what services justify a loaner vehicle, however we do not provide loaners for a simple oil change.  We do offer shuttle service within the area for your convenience.  


JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Empleados con los que trabajó

Cliente verificado
Mansfield, TX
ReScore Reseña™
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
09/25/2017
cliente verificadoCliente Verificado
Categoría: Service
My faith is restored!
JD it was a pleasure speaking to you this weekend. I am so thankful that the issue was a misunderstanding and that you and your team made every effort to contact me and correct my issues. Thank you sir, I will see you on Saturday.
Recomendado

Reseña Original
Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5
09/22/2017
Tipo de Servicio: Repair
Categoría: Service
Someone dropped the ball
Paid to have Diagnostic but never ordered parts-
No Recomendado
JD K., Fixed Operations Director de Hiley Hyundai of Burleson respondió el 09/25/2017 12:01 PM

Good afternoon.  It was a pleasure speaking with you this weekend.  Thank you for working with us.  We look forward to seeing you next Saturday.  




JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Empleados con los que trabajó

Cliente verificado
Crowley, TX
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
09/21/2017
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
service
great service
Recomendado
JD K., Fixed Operations Director de Hiley Hyundai of Burleson respondió el 09/22/2017 02:07 PM

Good afternoon.  Thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience. 

We look forward to exceeding your service needs for many years to come. 



JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Empleados con los que trabajó

AH
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Aaron H.
Burleson, TX
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
09/20/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Customer Satisfaction
Yes
Recomendado
JD K., Fixed Operations Director de Hiley Hyundai of Burleson respondió el 09/22/2017 02:03 PM

Good afternoon Aaron.  We appreciate the compliments. 
I would like to personally thank you for taking the time to complete our survey. 

Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience. 

We look forward to exceeding your service needs for many years to come. 




JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Empleados con los que trabajó

MR
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Michael R.
Burleson, TX
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
09/09/2017
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
They take care of business
Hiley is a rock star in the automobile service industry.. they will advise you on what your vehicle NEEDS, as opposed to what will make the bill higher for their bottom line. So refreshing to find a dealership for whom the customer's satisfaction is the actual bottom line!!!
Recomendado
JD K., Fixed Operations Director de Hiley Hyundai of Burleson respondió el 09/11/2017 04:46 PM

Good evening Michael.  We simply couldn't ask for a better compliment.  We appreciate the kind words.  

Thank you for being a part of the Hiley Family.  
We look forward to exceeding your expectations for many years to come.  


JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Empleados con los que trabajó

CF
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Catherine F.
Burleson, TX
2014 Hyundai Santa Fe S
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
09/08/2017
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Professionalism and great attitudes
I always have a great experience when I have to bring my car in for servicing. I never stress about needing to deal with the personnel. You consistently meet high standards! Thank you!!!
Recomendado
JD K., Fixed Operations Director de Hiley Hyundai of Burleson respondió el 09/11/2017 04:28 PM

Good evening Catherine.  We appreciate the wonderful compliments.  Thank you for trusting in Hiley Hyundai for all your service needs.  

We look forward to exceeding your expectations for many years to come.  


JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Empleados con los que trabajó

TP
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Threcia P.
Joshua, TX
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
09/07/2017
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Mary is so good
Good job to all the staff
Recomendado
JD K., Fixed Operations Director de Hiley Hyundai of Burleson respondió el 09/11/2017 07:54 AM

Good morning Threcia.  I would like to personally thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience.  We look forward to exceeding your service needs for many years to come. 


JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Empleados con los que trabajó

DR
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David R.
Plano, TX
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
09/05/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Kindness
Great service
Recomendado
JD K., Fixed Operations Director de Hiley Hyundai of Burleson respondió el 09/06/2017 07:25 AM

Good morning David.  I would like to personally thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience.  We look forward to exceeding your service needs for many years to come. 


JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Empleados con los que trabajó

VF
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Vernon F.
Burleson, TX
2013 Hyundai Sonata Hyb
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
09/05/2017
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Auto repair
they get the job done. bought the car there and have been well taken care of since. Service is excellent and price is competative
Recomendado
JD K., Fixed Operations Director de Hiley Hyundai of Burleson respondió el 09/07/2017 09:57 AM

Good afternoon Vernon.  Thank you for trusting in Hiley Hyundai for your service needs.  We look forward to exceeding your expectations for many years to come.  


JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Empleados con los que trabajó

RB
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Regina B.
Fort Worth, TX
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
09/04/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Communication
Super job and Thank you!!!
Recomendado
JD K., Fixed Operations Director de Hiley Hyundai of Burleson respondió el 09/07/2017 09:55 AM

Good afternoon Regina.  We appreciate the kind remarks.  
I would like to personally thank you for taking the time to complete our survey. 

Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience

We look forward to exceeding your service needs for many years to come. 




JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Empleados con los que trabajó

Cliente verificado
Fort Worth, TX
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
09/04/2017
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Fast &courteous
Great work. Very polite and quick.
Recomendado
JD K., Fixed Operations Director de Hiley Hyundai of Burleson respondió el 09/07/2017 09:51 AM

Good morning.  We appreciate the compliments.  I would like to personally thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience. 

We look forward to exceeding your service needs for many years to come. 




JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Empleados con los que trabajó

FB
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Frank B.
Fort Worth, TX
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
09/01/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
very caring and people concerned with helping their customers.
Excellent
Recomendado
JD K., Fixed Operations Director de Hiley Hyundai of Burleson respondió el 09/02/2017 01:24 PM

Good afternoon Frank.  Thank you for the generous compliments.

I would like to personally thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience

We look forward to exceeding your service needs for many years to come. 




JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Empleados con los que trabajó

DE
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Debra E.
Ennis, TX
2016 Hyundai Santa Fe S
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
09/01/2017
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Great service
I live an hour away so I expect service to be on time. I have taken my Santa Fe Sport to Hiley Hyundai several times and I have always been treated with professional and great service.
Recomendado
JD K., Fixed Operations Director de Hiley Hyundai of Burleson respondió el 09/02/2017 01:21 PM

Good afternoon Debra.  We appreciate you choosing Hiley Hyundai for your service needs.  

I would like to personally thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience

We look forward to exceeding your service needs for many years to come. 




JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Empleados con los que trabajó

CA
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Carl A.
Mansfield, TX
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
08/31/2017
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Professional and Honest
Great service
Recomendado
JD K., Fixed Operations Director de Hiley Hyundai of Burleson respondió el 09/02/2017 01:20 PM

Good afternoon Carl, 

I would like to personally thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience

We look forward to exceeding your service needs for many years to come. 




JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Empleados con los que trabajó
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.